The food at the Galax, VA location was really very good. The service, however, is another story. Arrived at about 7:40. Waited a few minutes. The waitress came out and got our drink orders and delivered them fairly promptly. She said just to let you know it will be about 25 minutes before you get your food. There were 4 people in our area. Over an hour passed before the food came out... Missing the French fries. We had to go and locate the waitress twice to tell her we had not gotten the fries They still didn't come out. In about 30 minutes they finally arrived after asking twice. They were fresh and hot so obviously they had not been cooked 30 minutes earlier. Offered dessert because we had to wait so long. We took it but around 25 more minutes before it was delivered. Not great at all. Brownie obviously old and dried out. Waitress told us there were 3 cooks in the kitchen. Not sure what they were doing. We watched the second half of the Arizona v somebody game and the first half of the Duke v Virginia game. You just can't make this stuff up. Maybe worst service ever! read more

Lovely Sunday lunch service here! Friendly staff, extensive menu, delicious food and drink specials, if that's what you're interested in. Ambiance was very welcoming and relaxed. Food was delicious! Highly recommend! read more

Macado's - Macado's signature napkin - Sandwiches Near Me - Galax, Virginia

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This is always a "must-stop-at" spot when in Galax! Super cheap PBRs (used to be a dollar for a 12oz, now $1.50 which is still a steal despite inflation) and delectable sammies you can tweak to your palatable pleasure! Seriously, the sandwich selection is where it's at...tho other menu items look incredible, including the buffalo mac n cheese Awesome spot too! Old US Post Office bldg w/what amounts to a museum of old and collectible tchotchkes that you can peruse while you wait for your food. Great ambiance, especially at the bar! Only thing is the inconsistency w/service here; thankfully I've only had one time where it was snail-level slow. In the end, all's well that ends well. Highly recommend the Pendleton & the Sherlock Holmes! read more

Macado's - Sandwiches Near Me - Galax, Virginia

Very slow service. Food was not good. Asked for napkins, never got them. Had lipstick on my glass that was NOT mine. This place has went to hell in a hand basket. read more

Sorry service and not very busy on a Monday night Stay away !! Ordered a beer and after 20 minutes I got it and it was not cold. Drank it and ordered another and 15 minutes later got it and it was colder than the first but not saying much An hour and 30 minutes later I cancelled my order Just moved to the area and third time visiting Strike three!! Will not be back!!! read more

Regina was my waiter and was the best waiter and such a fun and inviting person will come back again

Looked at reviews from years ago, glad to see nothing has changed!! Slow slow slow service and the food was just bland. People next to us had just ordered when we got there ,at 3PM on a Tuesday, and got their food , ate , chatted, got to-go food, paid , and left. Still waiting! Group of 3 ordered after us and got their food before we did, still waiting! Waitress apologized at least 5 times to the point she avoided our side of the restaurant. Again this was 3pm and it was empty...now I know why!! Just close the doors already! Every good review for this place must be friends of the owner! Never again! read more

Went there New Year's Day for lunch and it was delicious. We sat at the bar and the bartender was very attentive. We waited for nothing. The food was great! Exactly as we ordered and hot and delicious! We have always loved Macados but do not have one near where we live now. It was an hour drive and very worth it!! On a side note the restrooms need some work! read more

The service at this restaurant is pathetically slow. Hadn't been here for a couple reasons for this exact reason and guess what....it has not changed. How do they stay in business? The food is ok and the old post office presents a cool vibe. The restaurant is terrible though. read more

Great burgers, they definitely need new management the food is good but management sucks.

This is definitely the cleanest Macado's I've been to in Southwest VA. As with most small towns in this area they seem to have a staffing issue therefore our service was average and food took a very long time at 3pm in the afternoon to come out. We had the boneless Parmesan Garlic wings and they were good, my husbands bacon cheeseburger and fries were well seasoned and cooked, my Cobb salad came out after the other food and did not have avocado and was missing bacon and lack luster on boiled eggs. I apologize for not taking a photo. read more

Horrible service . Took an hour to get our food. The server Brianna W did not check on us one time until we went up to the front and asked how much longer it was going to take. She was super rude and never apologized about how long it was taking. The restaurant was not busy at all. On top of that they gave me a cold Samwhich when it was supposed to be hot and they took an extra 10 minutes to fix it. I never leave bad reviews on most places but this place was something else. read more

This place is amazing! Regina is super attentive and very knowledgeable! We continue to go and have never been disappointed!

I've heard about this restaurant for years! Not this particular location, but the one in Radford. As a young adult, my wife used to party at Macados. I had accidently broken her last "Macado's Halloween" commemorative glass and jumped at the chance to replace it from their Galax location. Above all, our server was great. The server was amazing! She is not to be blamed for a bartender who couldn't pour two beers in under 20 min. on a Thursday evening. Nor is she to blame for a kitchen that took well over an hour and fifteen minutes to make two cold sandwiches: a sloppily thrown together chicken-salad (the appearance of which was apologized for by our server) and my sandwich with the wrong meat. After speaking to the manager (who, by all appearances and "food prep. gloves" had been working in the aforementioned kitchen), an apology was offered, a sandwich was remade, and all the food was made complimentary; including the replacement pint glass(es) for my wife. So, if you're looking for a beer, visually questionable, and twice made sandwiches, that will take over two hours to get to your table... This is the spot! Again, I can't say enough about how wonderful, charming, and apologetic the server was. I hope that this summer job helps her finish her degree and allows her to disassociate herself from this Macado's location. It may be due to increased hunger from a ridiculous wait, but it was a damn good sandwich. read more

Lots of poor reviews. But tonight we had a great server. Gin and tonic was on spot. Food was fast and great portion. Very enjoyable! read more

First time in the Galax one..used to visit the old Beckley location weekly before it closed. The place looked like a old bank outside and only side of the street parking. Went inside and only one waitress on the floor to serve everyone. She told it would be a wait...she was definitely busting her butt taking care of everyone and hustling! We had all the old faves..salsa con queso, wings and fries! All was good..took awhile to get our food but it was hot and fresh. Need more staff for certain to work. read more

Don't waste your time!! This establishment has been on a steady decline, and your first hint walking in is the sign stating they're looking to hire a manager. Arrived before 5pm dinner rush on a Saturday night and didn't receive our food until an hour and a half later. All we ordered was 3 burgers and 1 sandwich with a side dish of mac and cheese. Waitress came around twice in the hour to ask if we needed anything which at the time all we wanted was our food! Drinks ran empty and we never saw her again. When the food finally came out, you could tell the fries had been reheated after sitting out with no ketchup in sight. One burger came out with none of the toppings which were supposed to be on it. Mac and cheese was a no show. Multiple tables had been waiting over an hour as well and almost everyone around requested the manager to come over. Server had no initiative to make sure her tables were taken care of. What was once a popping place to eat is now a waste of a Saturday night. you're better off avoiding this place all together. read more

This franchise restaurant used to be consistently good even with slow service, however our favorites that we ordered yesterday were so off the menu descriptions we hardly recognized them. The Spinach Artichoke Dip was tasteless without the usual good amount of artichoke bits and instead of it being covered in gooey cheese, there was a fish full of spinach and a few dollops of cheese. Awful! Next, our Southwestern Style Salad was mostly chips and nowhere near the menu description. The service was even slower than usual. We had taken some friends out to dinner who had never been there before and we were embarrassed. Won't be going back. read more

Excellent food, excellent service ! Just say yes and try it out. I have no more thought for an 85 character review.

Nice ish server kept bringing one cup for 3 people and the food was under cooked for pasta and the buffalo sauce was bad on the wings the only dish that was cooked correctly was a salad and shrimp read more

I had the best service and the best damn grilled cheese I have ever had! Grilled Cheese? What? Well, look at their massive menu and you'll see. I had the Molly Brown. Damn good. The drinks were on point. Super impressed. And, the best damn grilled cheese. read more

Macado's - The Molly Brown grilled cheese - Sandwiches Near Me - Galax, Virginia

The server was kind and young so in no way does this review reflect on him. Upon first entering the place about 3 staff simply ignored me and continued to "shoot the breeze" as if there were not a patron standing there. When I ordered my meal I knew it came with fries and I told the server right away while placing the order I wanted the fries "crispy" please. When my food came the fries looked pretty much uncooked. Still very white, not tan or browned. I asked the server to bring them back and to have the chef "burn them". The server clearly brought back the same exact fries and said they told him "bring these out". Very unprofessional and unnecessary to send back the exact same plate. when I was a server for 15 years if I would not eat it I would never serve it. The short-order cook in this place should never plate something he would not eat read more

Honestly don't know where to start ... guy was sweet and trying but ... to many things gone wrong one person got no food drinks took forever and just a frustrating experience. read more

This review is for the Macado's in Galax Va. If I could give this place zero stars I would. Worst dining experience I have ever had in my life. the food, and service sucked. Ordered a hamburger, and was told they didn't have the capability to melt the cheese on the burger, that it would be cold. Just everything from the time we walked in the door to the time we left was absolutely horrible. I'm mad at myself for not walking out. Never ever will I stop at a Macado's again. read more

While restaurant is clean and looks efficiently run, we have only gotten our orders to go. All food exactly as ordered. Hot and ready when I arrived. Checked order before handing it to me. Menu is full of many choices, (although I wish they still did their daily quiche). Highly recommend. read more

I was very pleased with my visit to Macados. The food was wonderful and the portions were great. I had a hard time finishing all of mine. I had the Cowpoke it was a lot bigger than I thought it would be. The service was great. Cam our server did an excellent job. A great change from fast food and the price really was much more, just a couple dollars. Well worth checking out. I will definitely be coming back. read more

Avoid like the plague! I wanted to enjoy a nice meal with my family for Mother's Day today. We waited about 5 minutes for someone to even seat us which is fine. We sat down at the table and it took someone 20 minutes to even get a drink order. Waited another 15 minutes after we got our drinks, and no one came to take our order. We ended up getting up and leaving. Absolutely disappointed! Worst part was they wasn't even busy yet! read more

First and last time visiting. This location is awful. Their bathrooms are disgusting, food takes too long, manager refuses to turn AC tea reasonable temperature and they put drunk bar patrons above family service. Completely unacceptable on all levels. GM needs sensitivity training and a lesson in general manners. The only thing I can recommend is to replace her to improve your reviews. Anyone with children? Go elsewhere. You will be treated poorly in a hot dining area and wait far too long for poor quality food. read more

Love many of the Macados locations. While this one is okay for take out, it has the worst in house service I've ever experienced. From the hostess to the servers....they are just clueless. Restaurant half full and they cant pull themselves together to take even a drink order, much less food. We finally left and went to another restaurant. read more

Good food and staff trying to provide good service. Crowds of folks waiting were unmasked during COVID. read more

I love a good Macado's! But this ain't it. My coworker and I walked in on an average Tuesday evening, and were seated immediately. No greeting from the hostess, just "How many?" Turns out said hostess was also our server, so we ordered drinks and perused the vast menu, which I was familiar with since the hubs and I frequent the Bristol location. We ordered, and our food came quickly! So far so good, right? Then I bit into my sandwich, a Honeymooner. I've had a good Honeymooner, I know it should be toasted. This was not. My fries, thankfully, were hot, since I had to pay a $2.00 up-charge for a side worth eating. But that sandwich was ice cold. Did I get a chance to report it to management? Heck no, the server didn't come back except to drop off checks, and at that point, I just wanted to head back to the hotel. I know this chain, and I know they're capable of much more than I experienced tonight. Cold food and an absent server are nothing a little old-fashioned customer service training couldn't fix, but I won't hold my breath. I'd rather hit a fast food next time I'm in town...after all, they don't charge extra for fries. read more

I visit Galax about once a year and always make a trip or two to Macado's. It consistently has good food and a giant glass of beer ready for me. My dad lives in Galax and I make the trip from Nashville to visit him during Christmas each year. I always try something new when making my annual visit to Macado's. There are a lot of options on the menu and everything is solid. I especially like that you can get a beer in a fishbowl-sized glass. The service seems to always be a bit slow and I was told to never go upstairs because they will forget you're there. However, if you're in no hurry and just want to sit back and have a beer and a casual meal, this is a great choice. read more

Macado's - the entrance to the restaurant - Sandwiches Near Me - Galax, Virginia

I ordered 2 meals to be picked up and I don't know what has happened to macados because I have always loved eating there but the night shift working in the kitchen on 12/05/2022 is terrible. I really don't think they care what kind of food they're sending out. I didn't bother to check my order after picking it up because I've never had a wrong order there. when I got home I didn't have any pickles at all not even the extra ones I ordered and paid for. There macaroni salad which I always get was awful. It had no flavor at all very bitter. The coleslaw tasted like Sauerkraut it was very unusual and non editable in my opinion. Both sandwiches were very poorly put together I have never experienced such bull at this place of business. read more

We came in with a party of 4. Stood at least 10-12 minutes with staff walking all over and never acknowledged us till my husband flagged one down. Food was good when we finally got. Waitress was nice and courteous. Still can't figure why my pickle was underneath the paper though. read more

Macado's - Why was my pickle under the paper? - Sandwiches Near Me - Galax, Virginia

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It is what it is. Food isn't bad but nothing to write home about either. The wait staff does their best but it's obvious they need more proper training. I used to come here all the time because it was one of the only options Galax offers to get a good drink but since I've moved away I've found much better restaurant/bar experiences. That being said, this place is still pretty good for what the area can offer and I'm sure I'll keep coming back just out of convenience when I'm back in town in the future. read more

The restuarant was accommodating when we arrived with several people unannounced. I was first taken back by the lack of cleanliness of the walls, shutters and decor items. It appears that nothing has been dusted in some time. I ordered cole slaw as a side and received browning semi-cold slaw, likely from yesterday. The waitress quickly retrieved me some chips to replace the side. However, starring at browning slaw and dusty shutters takes away from enjoying a meal. Then right before leaving I leaned over to grab my keys and my sweater was snagged on a nail. After some assistance breaking free to keep from ripping the sweater, I noticed that several small nails were sticking out of the wall. Attention to detail appears to be lacking in this Macados. read more

Macado's - Dust much? - Sandwiches Near Me - Galax, Virginia

Loved eating until our last visit. The spinach artichoke dip was basically frozen spinach with bits of artichoke. No creams base that we loved and barely a hint of cheese. My southwestern salad was decent however my partners was missing the avocado and the ground beef seemed to have been thawed and dumped on his salad. read more

Service is slow and not very good, waitress needs better training.average food bad service and cleanliness. This could be a great place for good atmosphere and light, decor is great. If they had any competition they couldn't make it. I don't give many bad ratings... read more

Staff not interested in service. Billed for beer that they were out of, a bottle, had to ask to take it off bill. The food was served cold. Wasn't told fries were an extra charge with a sandwich so had to pay $2 extra and was charged for ranch dressing I didn't ask for with the frozen boneless chicken wings with sauces just dumped on top. However, the draft was icy. read more

Sunday night about 6:30-7 o clock. Lots of empty tables. We thought great we can eat and go see the Christmas lights. Well after 10 minutes of standing at the hostess area and no one even acknowledged that us or the family in front of us were there. A friend was actually leaving and said they service was horrible and the food they received was cold. At this point we left. I will never return to this place. read more