Wow...I hope the owner reads this!Customer service from employees was so great..I bought my computer from them that day:) Mine died (old iMac)...my initial call to Matt was fantastic not only did he take the time to trouble shoot with me extensively I might add but then discussed several options on how to move forward. So detailed so specific to my needs and what I was looking to accomplish I purchased my new computer right then. He also made sure I had everything I needed to go home and successfully get back on track....Now comes my failure with my back up...it didn't BUT not to worry because Mitchell is an absolute gem! He patiently took the time to talk to me in terms I could understand on how they would go about recovery, transfer files and save photos. But he didn't stop there he listened to what I was trying to accomplish setting up at home and gave me suggestions to successful get to where I wanted to be. Pictures files networking back up...incredibly knowledgeable and sent my new system home with me exactly as I asked. Both were patient REALLY listened AND helped me understand every step of the way. Beyond grateful & I will share my experience with others. I hope the owner takes the time to recognize them! Thank you sometimes doesn't feel like enough when disaster strikes Michelle read more

My beloved MacBook Pro died just at the beginning of COVID-19 - so inconvenient! I tried getting by on my iPad for months but finally bought a replacement MacBook Pro and had Mac Made Easy transfer my files. they run a totally professional, clean and safe operation, did exactly what I asked them to do, no more and no less, for exactly the price estimated, and exactly on time. I am sad that they moved away from Kihei but their new location is easy to find and convenient. they are friendly, knowledgeable, and reliable. read more

We just had the best experience at Mac Made Easy. TWO of our iPads were out of commission at the same time, which made home schooling two toddlers impossible. Apple Genius Bar couldn't help us for over a week. We walked in same day to Mac Made Easy. One iPad was immediately sent back to apple for replacement as it was under warranty and the other iPad was repaired on site. We left the store in under 20 minutes. Couldn't recommend Mac Made Easy more! THANK YOU FOR YOUR EXCELLENT SERVICE!! read more

I worked with Brent and Melissa. Both excellent. Super appreciate the communication despite how busy they are. We needed a replacement screen for a MacBook pro and of course the warranty expired just a couple months prior. They not only advised how I might work with Apple for an extension, but found a program that allowed for the repair to be covered by apple. Great customer service, good communication, and willingness to go the extra mile for the customer. Thanks folks!! read more

Brent is phenomenal in the customer service industry. He helped me out with the charging problem I've dealt with my iPhone for months. Cleaned it in 2 minutes it's working perfectly now. The location was also easy to find and is taking Covid precautions as I hoped for. Highly recommend and WILL be a returning patron. read more

Great customer service and a relaxing atmosphere,answered all my questions with problems that I'm having.

Love this place! I'm from Kaneohe so going to Apple is quite a drive for me, but since Mac Made Easy is located in Kailua it makes it so convenient to know I can get expertise advice and help close by! There's a guy that works there but I'm not sure what his name is. He's kinda older, but he's so nice and helpful! Def recommend this place! read more

Were an all Apple family, iMac. Mac Air, iPads, iPhones, etc. Recently bought an iMac from this store and was pretty pleased with the purchase, though I did have to wait a few days till one came in. I was pretty happy to find a local place for my Apple stuff. Went in today to buy a case for my iPad, standard 11" iPad. The girl and I went back and forth about the size because I didnt bring it in. She said it could be a mini or an iPad air, etc. I said no, its a standard iPad, 11" and showed her one on the counter the same size. She gets a case, then when Im sold on it, she stops and says I should bring mine in first to verify. By now Im really not happy! Tired of arguing with her. I Will take my iPad to another store to get a case. Maybe they dont need the business, I know they dont want mine. read more

Was looking for service assistance with my iMac and called this place (mac made easy). Note that this was after a bad experience at the Apple store at Ala Moana Center. I just walked into the shop and Sales Rep, Kaija was very helpful, finding a part I was looking for and, and although used, I was okay with this as long as it would work. She didn't charge me anything, which is a really nice touch if you're interested in customer service and possible future business and referrals. The young lady was very impressive and if I am not able to get the Mac to work, I may very well go back to buy a new one from them, rather than go to an Apple store and deal with their very cumbersome practices and obvious lack of concern for customer service. Much better working with a smaller store and friendly, helpful people. Thank you Kaija. read more

Went to Mac Made Easy to replace my Iphone 6S battery. Jenni was very knowledgeable and took my phone in for the battery change. It was complete the same day. Mary was equally knowledgeable and friendly. Thank you ! read more

Fantastic service! They didn't try to "sell you" they just talked very knowledgeably and answered all your questions. This place is highly recommend and I prefer Mac Made Easy vise an apple store any day of the week! 10/10 would recommend. read more

I have been to this store once or twice but I usually go downtown to the Ala Moana Apple Store for my Apple products and services, but after my last unpleasant visit I decided that was going to change. I waited two hours for a so called "genius" at the Ala Moana Apple Store downtown and then when they finally got to me the lady took another half hour asking her colleagues questions I already knew the answer to. She then continued to be very rude to me and after another hour they told me there was nothing they could do for me because my unit was "obselete" and the "error 56" message I kept getting was a sign that I needed to replace my device with a new one for full retail. I knew there was something that could be done because my relative had fixed her same issue I was having at another Apple Store! By this time, I had enough. I left and I came here! This certified Apple store in Kailua is a hidden gem. I walked into the store and was helped by a very handsome nice young man named Carlos who was running the store. After a couple minutes telling him my situation with the downtown Apple Store he asked to take a look at my device after he looked at the error 56 message that kept popping up on my screen he fixed the issue with no problems and my device was back to normal!!! So the "there's nothing we can do" answer that the so-called "genius" at the Apple Store was absolutely incorrect!!! If you want to deal with a clean Apple Store with a professional and friendly staff without having to wait two hours I suggest this store be your first stop. I will continue to get all my Apple products and services done here from now on and tell all my neighbors and friends about you guys! Thank you so much for saving me a trip downtown!! read more

I've been taking my laptops to Mac Made Easy in Kailua for many years, on those rare occasions when something goes wrong. The people at Mac Made Easy are always straight with me about what might be wrong (before it's diagnosed) and how much it might cost, and they never make me feel like an idiot, which probably takes a supreme effort at times. And it's great not to have to drive 20 miles to the Apple store. Recently, my laptop had what appeared to be a catastrophic problem. Mac Made Easy waived the diagnostic fee and fixed the problem without charging me a penny! Respectful, friendly service keeps me coming back -- getting my laptop fixed for free was just the icing on the malassada. Mahalo, Mac Made Easy! You guys rock. read more

My 2008 MacBook was running really slow and finally quit operating. I took it into Mac Made Easy in Kailua. It took a couple of days to analyze the problem. They told me my hard disk partitioning was corrupted. They backed up the hard disk data, repartitioned my hard disk, and then restored all the data. It now runs great, just like when it was new. It had been running slow for quite a while. I am super satisfied with their work. The price was very reasonable. Bill W read more

The Kailua Mac Made Easy has always been incredibly professional and had all the products and gadgets I'be been looking for. It is very handy to have a specialist Mac store on the Windward side. Today Kaija was super-fast and professional installing my iPhone screen protector. The previous one I got from the store did a tremendous job. Not a scratch on the phone even though I had dropped it hundreds of times. read more

I was trying to get some RAM upgraded in my Mac and unfortunately, the Apple store doesn't service my model anymore and recommended this store. I called on 8/15/2019 and spoke to a Sierra gal. She seemed pleasant, and she said she'd check inventory to see if they could get the upgrade. I didn't here back and the next day (8/16/2019), I called again and asking for Sierra and the woman on the phone seemed very hesitant to confirm her name. Anyway- she basically told me she had no time to check on the parts as she was too busy working on her current order. I asked if she could get back to me that day as I was getting behind on my work. She was basically giving me lip service to get me off the phone. I wasn't expecting a phone call back since the call seemed cold. Never did hear back. I called the Ala Moana Apple store to report this and that they need to expand their referrals and recommendations elsewhere to satisfy their customers. read more

I was 'thanked' for bringing in my repair to a local business...yet they did not do what they said they would do when they said they'd do it. And they assured me of the timing, both on the phone the day before,and in person, when I was the first customer in the shop for the day. Extremely disappointed. I will not recommend or frequent this business again. read more

Took my Apple Watch Sport, 1st gen, to have the watch face replaced. A month ago I went to Ala Moana & was told I'd receive a call from the support center regarding the repair. Per the consultant the face lifted from the frame due to a swollen battery. All I had to do was give my mailing address & a box would be sent to me. Then, I could mail the watch in the pre-addressed box. Well, this wasn't the case. The service rep that I spoke to was giving all kinds of instructions to clear my watch. I explained that I didn't quite understand all the instructions she was giving me & I'm not tech savvy. Anyway, after some frustration for both of us, I ended the conversation. Not wanting to revisit the Apple store, I found the Mac Made Easy in Kailua. I was so overwhelmed with the attentive & caring service provided by Jenny. Also observed that Mary, another consultant, was so helpful with other customers. Both ladies were patient with everyone, answered questions, offered assistance & advice. read more

My problem is that I was told that Mac Made Easy is an Apple Store. It is not and if you have a problem, Apple will tell you that you are on your own. They will not work on any thing bought at another store, or if they do you can be sure that they will not stand behind the work. "Since we don't carry phones in stock for replacement and since we're an Apple partner we'd have to request a replacement device from Apple in order to complete the repair. Corporate stores however, often carry replacement devices and can do them same day depending on the issue" " That is from a store owner. Apple will only stand behind work done in a Corporate Store, which MMC is NOT. read more

Not their fault but don't buy a new mac here. Returns for faulty products take over a week of bs due to their third party restrictions. Just go to mac store in town for new purchases. read more

Don't take your products here to get fixed!!! I took my MacBook Pro here to get it fixed. My laptop was not charging when I plugged the power adapter in. So I brought it here because I needed them to look at it right away and the Apple Store had no available opening until a few days. So I brought it in and explained my dilemma. The worker explained that they would need to take it for 3-4 days to figure out the problem. I explained to him that I have online classes and need my computer. I asked if the Apple Store would be quicker and he told me that the Apple Store usually take 4 weeks (because they are so busy) where as Mac Made Easy takes 3-4 day. With that information I decided to let Mac Made Easy take it because I was on a time crunch. The next day (Saturday) they called me saying my laptop was ready for pick up. When I picked it up on Monday (because the store is closed on Sunday) they said they did a PRAM and SMC reset (which is what I did over the phone with Apple before I brought it in). So I told him I did that with Apple support. He said that its all good to go now. So I brought it home and it still doesn't charge! I called Apple and they said that the Genius Bar figures out the problem and let's you know if they can fix it in store or need to fix it out of the store and it usually take 3-5 days if it's out of store service. Mac Made Easy did not look at it before they took it, they just took it. I wasted my time and I still have no computer to do my homework. I highly recommend taking it to a Apple Store because Mac Made Easy is a waste of time...I wonder if they will even check their Yelp and if they do I hope they contact me. I would love to explain my experience to someone who can fix their dis functional system. I also didn't appreciate that they lied about Apple's Genius Bar just so they could make money. 9/3/16: In response to the comment... I did bring in my charger. So please stop lying. I put my laptop and charger on the table and your associate said that he didn't need the charger and that I could take it home. And the quote he gave me was 3-5 day. So again stop lying and get your facts straight! Thanks . Yes my computer was under warranty...so I am not complaining about the cost obviously. I am upset that I was unable to use my computer after your store said it everything is good and I am good to go. As for repeating myself on the phone and badgering you employees, you employees didn't care about my complaints which was... 1. Your employees lied to me about Apple taking 3-4 weeks to fix computers...I spoke with Apple and they said 3-4 weeks is incorrect that is not what they normally quote. (The instore associate said 3-4 wks and your supervisor over the phone explained that he was accurate and they do take that long in her experience, I didn't ask for her experience) 2. You did not follow your own procedures. When I spoke with your supervisor I explained to her that is it not within your responsibilities to show the customer that the problem has been fixed? She explained that yes the associate was supposed to do that. So I think you need to retrain your staff on that. 3. I was told that the supervisor didn't want to talk about my concerns anymore. She said that she knows what she needs to do and she is over talking about it (in a very RUDE tone). And that was when I was furious because that is not the way to treat your customers. As if my concerns are unimportant. I think you and you employees should get training for customer service because you guys are horrible at it. And IF you have had training through Apple I know that is NOT how they talk to their customers (especially not in a rude tone). I have communicated with Apple over the phone and by chat and they have never talked to me the way you and your employees have spoken to me. I have always ended a conversation with Apple on good terms. And your comment doesn't sound like your sorry because you keep arguing with me and implying that I am lying. You also explained that I was badgering. Hint that is not a word you want to use when describing a customer. As for what I would have liked from you is 1. a sincere apology. Not this comment that says your sorry but complain about me "badgering" your employees. 2. Stop implying that I am lying! I did bring in the charger. How rude of you to say that I didn't. I most certainly did. I assumed that your employee knew what he was doing. 3. What steps are you planning to take to make sure this doesn't happen again? 4. Take accountability that you and your staff messed up. And 5. Offer to make it up to me like paying for my troubles such as gas money or what ever it maybe. You DON'T leave a customer feeling like their experience was worthless and terrible. And then when a customer tries to explain themselves to dismiss them. Yes you said I could bring my computer back in but why would I bring it back to a place that doesn't even care about my concerns. read more

Owners got back at me and explained the situation. Now I understand and highly recommend this place. read more

Don't Care what anyone say's, the team here made it fast and easy and very accommodating to my work needs. I went in needing a battery change; ended up needing more than that. Although they found ways and looked at things of what Apple would cover for my laptop and found a way to make my billing go from $550 to $225. On top of all that I explained that I needed my laptop for work and that I wasn't able to check it in. They totally understood and I knew that when the part came in I would need to drop it off immediately so he would have time to fix it. Well through the whole thing it only took 3 business days. I went to them 10 years ago with my desktop and got great service then and I'll still be going to them for any future Apple related issues. Mahalo to the team. XD Mr.B read more

I am the poster who was unhappy when Mac Made Easy refused to help me with a Hammerhead iPad bluetooth keyboard case that stopped working. Thankfully I called the manufacturer directly and they could not have been more wonderful to work with. In fact, they agreed that the best option would have been for the retailer to take it back, give me a new one, and sort out the return with them so I would not have been inconvenienced. Betty, the owner, responded that she had been trying to get in contact with me to discuss the problem. I have one phone, a cell, and have had that same phone number for 7 years and I never received a voice mail. I also did not leave my phone number or email, nor did they even ask for it, so I am not sure who they thought they were contacting. I did go there for a laptop battery maybe 5 years ago but I have not changed numbers or email since then so I am a bit baffled by their claim. There was actually no credit or debit card used that day because their system was down and I had to get in my car, drive over to the credit union and take out cash, and then pay them in cash so they didn't track me via my form of payment. I wish Mac Made Easy well and maybe they have learned something from this experience. Having a shop in Kailua and not having to fight traffic and be in a store with hundreds (or so it seems) of people at the Apple Store is a great convenience but not if the service doesn't match the excellence of Apple's names and products. I recently needed to buy an ipad for my step son and rather than go back to Mac Made Easy or fight traffic i opted for the free shipping option. read more

I have to agree with others who found customer service a bit lacking. Although I can't complain about their technical competency, I dislike condescension which is why I thought I'd skip the Genius Bar this time. However, after MME gave my iMac it's last rites, I took it to Apple Kahala, where they not only fixed my iMac and cleaned it up to look brand new again, they treated me like royalty. read more

Think twice before you go to this place.. the girl working there was super rude and sarcastic to me. Brought in my iPhone which was still under the 1 yr manufacturers warranty and she told me they would "charge between $100-300" to fix and that she couldn't tell me how much exactly (even though it was still under warranty!) These guys are supposed to be an authorized Apple repair/retailer but they do not want to help you . Left and went to the Apple store in town and left with a brand new replacement phone no problem. read more

Dropped my MacBook off. Got a diagnostic result telephone call couple days later. Bottom line they fixed my MacBook and installed a new hardrive with more memory!!! Better than having to buy a new computer!!! read more

The folks in Mac Made Easy are smart, fast, friendly, and customer oriented. That's all I want in a Mac store! Thanks, guys!

They had a very good variety of products. The gentleman that was working when I was in there seamed very knowledgeable and helpful to the couple that was in there with their computer. The reason for the 3 star is I walked ok looking for a case for my ipad. I realize he was helping this couple but not once did he greet me our even say he will be right with me. Very rude in my opinion and I will not go back to that store. read more

I highly recommend you not use this establishment. It's a big rip off, you're better off going straight to Apple. Took my daughter laptop there to fix. Well months later it's still not fix! They changed the battery once and now is saying it needs a new battery wtf they just changed it. Now they're saying it's not covered by the 90 day return. The problem is they never fixed the problem in the first place!!! What a joke of a business. While in there today to pickup her computer another guy was having the same problem. I paid 180 now they are say another 180-360. Save the head ache and take it to the pros down at Apple. I was told to take it to them because they'll be able to repair it. Wait aren't they a repair center. If that's the case folks just go straight to the Apple Store way better service. I took my younger daughter laptop there and received excellent service and her laptop was fix the fist time around. That's the most ridiculous reply and it just shows you don't know what's going on within your business. When dropping off the laptop I was told by your worker it was within the 90 days. I was not the original person who dropped it off last year. Also my daughter had taken it back and they ended up changing the battery according to your worker. So if the battery was changed then why am I being told it needs a new one!!! read more

Mac Made Easy is a local store which I always depended upon since they were at their original Nuuanu location. For years they used to actually repair computers but lately it's been nothing but profits gained from the sale of a new computer. My latest experience today I set up a 4:30 pm appt at the Ala Moana Genius Bar, my early 2008 24 inch display LED screen went blank. Both apple tech support and Ala Moana Genius Bar verified the hard drive works. Genius Bar asked me to call Mac Made Easy and give them the report number over the phone cause they can access the info as a service provider which is what I told Kanoe over the phone that you can access the report so I don't have drive to kailua before 6 pm. I told him I just need to know that you have the parts to fix my LED screen, can I just give you the model number. He said no and insisted I hurry up before they close. I arrived at 5:40 pm, the female rep at Mac Made Easy did the same thing I did at my office with tech support, the same thing the Genius Bar did. 5 minutes later they tell me we don't fix early 2008 models. I may have overreacted in the store but damn it if I give you a model number take the time to do some research to prevent a client from making that long drive in traffic to kailua town. This is the type of service you will expect to get from Mac Made Easy, go ahead and waste your time by experiencing their 1/2 star rating service. This computer is used for work so I need it fixed if it's possible to fix it. Don't tell me you can't get parts when I found a resource on the mainland. If that mainland supplier is able to fix my LED screen I will update this Mac Made Easy post to a zero star rating. Stay tuned........... Kaanoi, justify all you want the female manager says Pau Hana for you was 5 pm. You was not there to hear what Michael said, brah he put you under the bus. Michael rolled his eyes told me had he answered the phone It would have saved me the trip to kailua in afternoon traffic. So no give me any of your excuses. You did not say any of those things on the phone that you wrote in your response. You were just more interested in going home cause it was about 5 minutes to 5 pm. I sincerely apologize to Michael and the female manager for my overreaction but it was out of frustration that you did not take the time to listen to what I was trying to explain to you while a Genius Bar rep was in front of me. Backroad noise, you act as if the Apple Store plays loud music like a boutique store. Bottom line you were uninterested in listening to the customer cause it was going home time. Be honest with yourself so the owner Betty can use this customer feedback in a positive way to improve on customer service rather than you as a staff member making silly excuses to justify the lousy service to your customer. read more

I walked in to the shop with a mouse that had stopped working. The technicians helped me figure out what was wrong and fixed it right away. I thought for sure Id need to buy a new one but was happily surprised that wasn't the case. Super convenient and helpful- Id definitely come back. read more

AWFUL, AWFUL, AWFUL HONOLULU MAC SERVICE DON'T KNOW HOW THEY STAY IN BUSINESS! Since 1990's they have not changed. Still INCOMPETENT, DISHONEST, BUT CHARGE YOU ANYWAY. I had hoped for better service after they received such bad notices a while ago...but, I was wrong! Your friend's kid brother (or sister) will do a better job, and not cost you an arm and a leg to do so. Guarantees? They don't stand behind them. read more

I always leave the Apple store happy. Unfortunately, I don't say the same thing for the kailua Mac Made Easy store. All I needed was a Magsafe Power Adapter. I explain what I have and what I need for my MacBook Pro. I even point it out to the guy on a computer on the table and he tells me, "No, this one is the same thing; it's just a different form factor." I say, "That's not what I need." He insists. And I haven't been keeping up with the newest macbooks and the changes in the connectors for the past two years so I take his word for it. Sure enough I get home and it doesn't fit and it makes me upset. I drive back to the store with my laptop this time, pull the plug on the one I pointed to earlier and said, "This is the one." "Oh. I must have grabbed the wrong box." Lies. The guy specifically said the form factors were the same. What?? I make mistakes, too. I get it. But you don't tell me you grabbed the wrong box when you gave me wrong information. I would've like to have just returned it, got my money back and drove to town and buy it there and be happy. My bad for taking the shorter route. Customer service is not rocket science. You make a mistake, fix it. Then do something to make it better. Saying, "I'm sorry for the extra trip" doesn't cut it. Do something, anything, to dig yourself out of the whole. Is that asking too much? I'm frustrated and my only recourse is to take even MORE time to tell YELP about it. Now, when I go to Yelp and I see a 3 star average, I get it. Should've read these first. 2 stars because they're on the Windward side but that's about it. I'll make the drive next time. And that's saying a lot. read more

The guys working in this store were SO great. They were very personable and most importantly they fixed my Mac Air display in a little over an hour whereas the Apple Store geniuses told me that I'd have to send it to the mainland for 7-10 days and it would cost me $250! Morgan (the owner?) is my Mac hero for sure. read more

I was given a quote for a replacement service. The next day it was not honored because it was not cost effective. And they were completely unapologetic for my wasted time. read more

Ever need a copy of Snow Leopard for your mac? Well my homie needed one, and the closest place to get one from Kaneohe was Mac Made Easy Kailua. This spot has everything you need for your mac. They even service macs too. Screen protectors, power cords, usb hubs, they got you covered. The employee was nice and helpful and answered any questions we had. If you on the Windward side and need mac help, this might be the spot for you. read more

Best and most knowledgeable Mac service shop in the Islands. MME has been around a long, long time, staying relevant to the local community as Big Box stores and Apple Retail made Mac sales virtually impossible for small resellers. The thing is, if you take your Mac there, you get answers, service, and your problem solved. They have staying power because they go above and beyond what the retail outlets are capable of. Macs last a lot longer than PCs, and MME is the kind of operation that helps you get that kind of mileage out of your Mac. read more

Remember "Back in the Day", when you could stroll into a neighborhood merchant with a product you did not even buy from them, and they'd help you set it up and/or use it? THAT is what Mac Made Easy (MME) in Kailua is like. The folks who work there know their stuff, they are NOT pushy salesmen, and have the patience of Job when it comes to dealing with their less savvy (ok..."older") customers. Recently, my MacBook Air decided to stop working, so I took it into MME and a nice young lady did a simple diagnostic that indicated the logic card was no longer working. The next day, I took the MacBook to the Apple Store in Kahala and had to wait over an hour, but did get an advanced diagnostic that specified my display screen was faulty. One of the options I was given was to connect an external monitor until I could decide what to do. I scrounged a monitor and took it into MME and Xavier helped me select the correct connector cable and got my system working almost immediately! He then made time to "talk story" with me about there upcoming Apple products release and showed me some options, and discussed the pros and cons of each; VERY HELPFUL!! It is just SO CONVENIENT to have this shop in Kailua, and I understand they'll be selling phones there soon too. read more

Great place for service and Mac computers. I was on vacation and needed to have my iPad updated and was unable to do it over wifi. I brought it in and Xavier was able to to restore and update for me. They are fantastic! read more