Today I called around 1:30 and a lady had answered the phone (she didn't say her name). The conversation started off on a good note, but when it came down to giving her my serial no for my laptop, all of a sudden she's rude and got a bad attitude. I asked her to repeat the numbers one more time just to be sure , sis had to go with a sigh and "OMG okay!" Had enough of her and hanged up the phone. Lord knows what would've happened if I continued to stay on the line. The past couple times I had called, I had spoke with Mary and she has been great and patient with me. Thank you for that Mary!!! read more

I used to go there all the time, this time was just so junk! The guy was barely friendly and didn't even seem to know anything, answered "I don't know", to many questions, and, didn't really help me navigate my problem. I was there to buy a brand new top of the line Mac, but his help was so scarce that I ended up leaving. Sorry, will go elsewhere now. read more

Matt help me out with an request I had that was In possible to make happen because of the cloud service I was using. But he relentlessly tried. He was very respectful and supper cool! Thank you Matt I'll be back!!! Aloha read more

A huge thank you to Brent and Veronica (I think that was her name - sorry if I'm not remembering right!) for helping me troubleshoot my MacBook Pro's crash and getting me transferred over onto a new one quickly! They were so helpful and kind. I definitely recommend taking your apple products here for servicing! Great prices. read more

Never have I been treated so poorly I'll never buy another Apple product or anything else from this outlet. I went straight to sprint traded in my iPhone for a Samsung. Terrible customer service not to mention down right rude. I'm guessing this young girl assumes us old seniors are worthless and can't afford anything in there not so fancy little store. Zero stars. read more

On vacay and my brand new iphone was not charging. took it to mac made easy and the awesome young man fixed me right up! No long lines like at the apple store. Yes they are a premier partner with apple. read more

I have taken my computers in for repair to this store for years. There used to be several very helpful and very knowledgeable staff who tried hard to resolve your issue without checking in your computer unless it was something serious. The last year I've noticed they are understaffed and not really Interested in being helpful. They just tell you how backed up they are and how much it will be to check in. My daughter had an emergency and was leaving for college in two days. She explained her situation and asked if they could have a look. It was a flat no. Wouldn't even open her computer. We drove to Apple and it was fixed in 2 days. It's so sad because this store used to be such a resource to us on the Windward side. I take the long driive now to Apple. They have amazing customer service and can usually resolve your problem right there. read more

It was my wife's birthday and I wanted to transfer the music off of her old (barely working) iPod onto a USB, so that she could put them on her phone. I called Mac Made Easy to see if they could do it. The service I received over the phone was excellent and I promptly brought it in. They were fairly busy, but the process was quick and smooth (about 45 minutes from check-in). The staff at the front were helpful, courteous, and made me feel very welcome. When I picked it up, they made sure everything was working and I left knowing that I'd be back. Thank you so much, Mac Made Easy! read more

I was in a moderate panic since I lost most of my contacts on my iphone and Brent was able to help me out no problem! I've bought many of my devices there and it's so much better to shop locally. read more

A while ago, my MacBook laptop developed an ominous weird black spot in the upper righthand corner (probably due to a cat chewing on it, but I digress). Recognizing that it was time to buy a new computer, I went to Mac Made Easy. It's important to know that for decades I have been protected from knowledge of anything IT-related by virtue of marriage to an IT (and in particular Mac) guru, but the sundering of that relationship means I no longer have that resource. To say it was scary shit to be on my own would be an understatement. Off I went to Mac Made Easy. They did EVERYTHING for me. First, they helped me choose what computer I wanted to buy, going over various pros and cons with me for my choices. Then, when it was time for the "Vulcan mind meld" to make my new computer fully functional like my old one, they took care of everything - and they did so quickly and efficiently. I'm a huge fan. Knowing that they are there when I need them helps me sleep at night. read more

Fixed my I watch here, they don't diagnose only will fix warranty issues by sending in. Came back quicker time than promised, but one star missing because they didn't sell any accessories, I would have liked to look at a new band but they didn't sell those. read more

If I could put no stars I would. The absolute worst place. I took my computer in there to see if they could add my software back onto my computer. Charged me $99 for a diagnostic test. Then they told me they'd have to change a whole part which was going to cost $700. I wasn't about to pay that. So I took it to the real Apple store. They did the diagnostic test for free and told me they would fix it. That all I need was the software added back onto my computer and nothing else. All I gotta say is this place is just looking to take your money. read more

Brought my Mac book in to check out why I could not connect to WiFi--paid the up front diagnostic fee of About 70 dollars ---one week ( seven days) later they still have not diagnosed the problem---soooo if you need help in a reasonable amount of time!!!! Just saying. read more

I've had my MacBook serviced at the Kailua location several times and have always had pretty good customer service. Today I brought my MacBook in because the updates weren't running. I was seen by Valerie, who not only helped me find what was causing the problem, but let me hang out in the store for more than an hour while updates ran, to make sure there were no other glitches. She talked story with me and checked in on me routinely. And didn't charge me anything. I'm so appreciative. And when I'm ready for an upgrade, I'm definitely getting it from this store, because they have a loyalty program for discounted service if you buy your computer from them. read more

The girl who helped me with my Apple TV remote was nice, but could not have been less helpful. I asked her about pairing a new remote on an old model Apple TV and she had no idea, spent 5 minutes trying to look it up during which time I got on my phone and found my own couple of articles and just bought the new remote. Went to Mac made easy for some advice as well as the product but only left with one #disappointed read more

Mac Made Easy is the best! Nice, kind people who listen to you even if you are a analog dummy with computers. They fixed my problem in record time! They really care about their customers. Yes, it is worth driving across the island to see them! read more

My iPad had frozen up and I had spent an hour on the phone with Apple support, to no avail. I brought it in to Mac Made Easy in Kailua, and they were able to fix the problem almost immediately. Brent was especially helpful. read more

I had my laptop's memory upgraded here and waited around 8 weeks and it went great but I don't understand why my laptop all of a sudden had a hard time turning on. Did I lose any computer part to open it faster? read more

The owner Betty Markowski may be creating a legal maelstrom. You have to wonder how MME stays in business long after all the bigger independent Apple dealers have fallen after Apple opened their own stores. She sells you Applecare, insists that MME will register it for you, instead of you doing it yourself, and then somehow 'forgets.' Years later, when you call Apple support for assistance, they tell you that they have no record of your Applecare agreement, cannot assist you with your broken Apple product, and you no longer qualify for an Applecare extended warranty, due to being past 1 year. You contact MME to complain, and then Betty says 'we'll just honor the Applecare warrany period thru our own service department.' Any other MME customers have this experience? I want to know. I bet a lot will come out of the woodwork. DCCA are you listening? Consumer action news reporting soon? If you know how to do the math, you know what I'm saying. read more

!!AVOID!! GO DIRECTLY THROUGH APPLE!! In most cases I like to support local businesses, but when it comes to technology, I do not see that same approach need be applied. Especially when the "local" business is ran & operated by culturally insensitive transplants. I have never experienced such lame and unprofessional customer service. Every employee I have spoken to has been rude, unapologetic , and condescending. They are conveniently in the dark on very important info. And answer every question as if you are bothering them and if you are not a paying customer. Specifically the two a-holes who I had the misfortune of dealing with by the names of BLAKE and REUBEN. They never called me back when they said they would and when I called in they seemed to be bothered by my questions. The owner, Betty, is also conveniently uninformed of anything that is going on and seems to think that is a valid excuse for her sh!t customer service. If their technical skills are anything like their customer service skills than I am screwed and will probably need another repair soon. However I now know to NEVER use this terrible business again. !!AVOID!! GO DIRECTLY THROUGH APPLE!! read more

Had mme back up my data from old computer and install in new. They insltalled over 250 worms, trojans and other malware from my old computer. I, the novice computer buyer has no idea that that can happen or I had any malware. Apple always was telling me not to worry they don't infect macs. Yet they never offered to clean up or scan my data for malware they just install all of it right into my new computer. It's there job to inform the customer that there might be malware in the data and if they want them to delete, quarantine or leave it alone. How the heck should us customers know this? The Apple store from now on not this shady mme outfit. read more

Dont your time. The software tech wouldn't Even talk to me. over prices. A hundred and thirty five for a simple process. Just go online and buy a mac. read more

Great service, super friendly and knowledgeable staff! Instantly diagnosed my problem and had me running and back up in no time. Super awesome small vendor who takes great pride in helping people with the myriad of issues that accompany our personal devices and gadgets... no need to hire an IT tech when you can just come here. read more

"Because you removed the logic board and damaged it by baking it the oven, we were unable to charge you the standard replacement pricing" It's really not a good idea to make unsubstantiated claims that have no factual basis. It sounds like you are blaming the customer for your sales agent's neglect of informing the customer that you can't fix logic boards. You can only replace them. No one damaged the logic board by baking it. The logic board is not operational for unrelated reasons. Baking logic boards is a relatively common way to fix minor problems with logic boards that have cracked solder points. Because the baking did not work it points to a failed component rather than failed (or cracked) solder points. I have been in this industry for over 25 years, working in the biggest data centers in the country, and have been tinkering with computers since I was a kid with my VIC-20 and Sinclair ZX80. Your attempt to blame me for the problem is insulting. read more

Yesterday, I cracked my iphone 7 plus but I brought it in to mac made easy. The staff were very kind and friendly throughout the whole process. I got my phone back knowing that it had been taken care of by Apple Certified Professionals. My phone looks and works good as new. If you have any problems with apple products, you should definitely check them out! read more

My Mac had become painfully slow. My IT consultant said the hard drive appeared to be failing. I took my Mac to the Mac Made Easy Kailua store and experienced complete satisfaction. Easy parking, neat and attractive store appearance, simple check in, and good communication throughout the process. Now my Mac flies like the wind! read more

Went there for a replacement battery they wanted 190 bucks found it online for 34 said they couldn't sell it to me over the counter. Need to charge a service fee. Boycott over priced business in Kailua Go back to the mainland were you came from read more

I brought my Mac Book Pro to a "genius bar" at an Apple store in New York when it first stared having problems (2 years ago). They told me there it would be a $500 repair cost, and that the problem was not a recall as they initially had told me. I decided to wait until I got back to Oahu. After researching, I decided to try something other than an Apple Store. Luckily! It took me a good while before I finally brought it to "Mac Made Easy", but boy, am I glad I did! It turned out it was, in fact, a recall. "Mac Made Easy" fixed it for free! It only took them a few days. I was so happy, and also pretty shocked that Apple store had told me something completely different. Since then, the battery in my Mac had also started swelling, so I brought it back to "Mac Made Easy" again. They quoted me a price and replaced the battery in 5 days. So easy. Service there is great, prices are not bad at all, and they fix it fast. I will never go to an Apple Store again, this place is 100 times better and way more trustworthy! YAY for "Mac Made Easy"!!! read more

Fast, seamless process to retrieve data from my hard drive that Apple Ala Moana was unable to do. Great service, kept me informed along the way. Data was retrieved and my MacBook Pro is restored. Mahalo to Mitch at Mac Made Easy! read more

I've lived in Kailua for 6 years and never once thought to take my Apple products here when something needed fixing. I always thought it was best to go the Genius Bar, except after awhile, you get tired of driving all the way into town, weaving through the crowds at the Apple stores, and then having to make an appointment and just feeling like you're being rushed because let's face it -- Genius Bar always has a crazy line or wait. When my laptop died on me a couple of weeks ago, I thought for sure this was it. I was going to need a new computer. Instead of going all the way into town, I thought I'd try out Mac Made Easy. First off, I'm so glad there's parking. Secondly, the store is clean and cute, and there's tons of Apple products and accessories on display for purchase. I was greeted (and still am greeted each time) I walked into the store and was promptly assisted. I paid the $60 diagnostic fee, gave them my computer after answering a series of questions about its condition, and the next day I got a call that my computer was alive again! It was a simple issue apparently and I didn't have to pay any additional fees. AWESOME. When I went to pick up my computer, they mentioned I could have the rubber mat on the bottom of my laptop replaced for FREE so hello? Hell yea I had them replace it. I already know I'll need a new battery for my laptop soon and should probably get a new hard drive for it, so when the time comes I'm definitely coming back here. read more

If you want no-BS service for any Apple devices that you have, come here! If you want to have friendly service where you can ask all kinds of questions ranging from total newbie-ish stuff to power user type topics, come here too! When I encountered a weird issue with the cord becoming seperated from my Macbook Pro's power adapter, I came here first to get an honest answer on what my options are for repair. Unfortunately they couldn't help me out due to restrictions that Apple puts on the authorized resellers/repair centers but at least they didn't try to give me the "hard sell" which is always appreciated. The shop is fairly small & quaint, but this is part of what adds to its charm. The employees remind me of the kind that you would've found in computer shops back in the 80's to the early 90's where it was a bunch of geeks that were into their hobby and happy to share it with those that came around. In stark contrast to today's geek who is trying to sell you another overcommercialized/overrated product, this is refreshing. But really, it's the fact that they won't BS you here that makes it a pleasure to shop with them since you know they're not desperate to make a sale just to stay in business. If this shop wasn't so out of the way, I'd come more often to fulfill my Apple-related needs but on the other hand, that probably allows them to retain such a high level of quality service too! read more

I've been a PC guy for a long time. My girlfriend is a long time lover of Macs. Having suffered a lot of recent unhappiness with my PC, I jumped and bought an older model macbook. It worked great for a month and then...started to fail. I took my macbook into Mac Made Easy and had them check it out. I was given the advice that it would cost more to repair it than to get a newer one. They didn't charge me any money after informing me that my mother board/logic board (??) was failing. The keyboard was also failing. They gave me a few options as how to put a bandaid on it and gave me a lot of advice. The people who work there are incredibly friendly and I personally feel they are looking out for their customer's best interest. My girlfriend has had her mac serviced there a few times and they also have saved her money using extra parts and showing her shortcuts. The parking is easy. NO SIGNING UP TO SEE A MAC SPECIALIST ONLINE (which is hard to do when your computer fails...) and easy to find. If you got a mac, don't want to deal with the crowds at the malls, and are looking for honest and friendly advice, check em out. Plus, I think they are a local company so win-win. When I buy a new mac, I'll probably use them again. read more

Mac Made Easy Kailua saved my semester. They went the extra mile to help me when my computer died. My computer would not charge using the power cord so I took it to the Ala Moana Apple store. After looking at my computer for 2 seconds the worker said that Apple would charge me $1,000 to replace a part. I said thank you and went home. I called Apple customer service for an alternative (because I do not have $1,000 laying around) and they sent me to Mac Made Easy in Kailua. The store was really easy to find, right on Kailua Road and directly across from Kalapawai cafe. Everything was neatly arranged, clean and welcoming. I was surprised to see that they not only fix computers but sell everything you might need from Speck cases to iPods. The staff were warm, friendly and reassuring. They promised they would do their best to fix my computer or at least get all of my files off of it. I didn't have an external hard drive at home so I purchased one at the store and left, worried sick. The next morning I received a call from a Mac Made Easy technician about my computer. Moisture had gotten into my motherboard and it was damaged. As you know, water damage = no warranty but he was able to clean it up and get me a brand new motherboard for free in 3 days! He said a small part needed to be ordered and would take up to 2 weeks, I said no problem. The next day, I received a call that Mac Made Easy actually had one in stock and I could pick it up later that day. A few hours later my computer was safely back home and is being kept well away from anything that contains water. I appreciate everyone at Mac Made Easy, not only because of their computer fixing skills but their kindness as well. After the simple glance that the Apple store gave, I was disheartened about paying a lot of money. I was a bothered that the technician refused to open it and see what the real problem was. Truthfully I don't blame the Apple worker but I had hoped for more personalized service. Mac Made Easy gave me the service I was looking for. Not only were they kind while I was in the store but they also gave me updates over the phone. The technician could have told me the same thing that the Apple worker had said but he looked for a way to fix it. Because of my positive experience there I will continue to support them. I will look there first for my next Macbook Pro or any computer related purchases. Mac Made Easy has gone from being my second opinion to my best option. read more

I was super happy to have this store opened up. They have been making many improvements including the expansion and now offering free classes and other services. They have a great staff. Chris is awesome and he does house calls. It is much better than going to the Apple store, you get more personal service and don't have to wait. read more

I must say that the convenience of having a mac store in Kailua or anywhere on the Windward side of O'ahu ,is worth at least 4 stars if your a Mac user. I also am very satisfied with the up to date selection of merchandise. They have all the newest goodies and the lady behind the counter is a real Mac geek. When I go to any of the Apple stores, unless I'm talking to a "Genius" or equivalent ,they don't really know even the basic stuff very well. But this review isn't on them. The only thing I didn't like is that they sold me a video game that wasn't supposed to be used on my Mac. This game was only meant for the new Macs with Nividia's. It still works but runs extremely slow. Oh well, $55.00. read more

Here's a BIG shout out to Mac Made Easy in Kailua...Mahalo for the acknowledgement I was present even though they were on the phone, to the look-you-in-the-eye service-- AMAZING staff! I had an Outlook debacle due to too little space on my Computer. I explained my business is being connected & I'd pay extra to get it fixed FAST. Signed the paperwork for files to be moved to an external hard drive. Got a call in 2 hours (after paying for FAST service). Problem fixed & no need for external hard drive. THAT'S honest service. Did I mention I had NO trouble finding parking & was in/out in under 10 minutes each time?! Seriously, save the commute & headache of a trip DT & just go to Kailua. If I could give 10 stars I would. Nice work Todd & Hank read more

Nice shop, very helpful customer service. Waiting for new apple tv box. We will return. read more

A huge thank you to Brent! I have been having issues with my iPhone not able to charge. I tried on my own to clean out the charger port, but it still was not charging. I really appreciate the time and thoroughness while they looked at my phone. In the end, Brent was able to clean it out and it was able to charge again. read more

My iMac fell off the table thanks to my clumsiness and the display cracked in several locations but functional and covered under AppleCare+. After using it a couple weeks and realizing the Apple Stores at Kahala and Ala Moana were not going to reopen for awhile I decided to take it to Mac Made Easy Kailua as recommended by Apple support. Since I hadn't been on that side of the island for several years I figured why not take a ride out there. The place was easy to find and I took it in on Wednesday 9/30/20. The manager told me the parts would take 3-5 days to arrive and I if I paid a rush fee of $90 they will check it earlier ahead of others and so I did. On Friday Melissa called and said the parts were ordered and they'll let me know the repair is complete. She called me the following Tuesday to say my iMac was ready for pickup. I was very pleased with her service and courtesy. I picked up my computer the next morning after paying $99 Apple service which was expected. It was a very enjoyable experience with them and I couldn't understand why there so many low customer reviews. I wouldn't hesitate to go to them for future service. Mahalo, Mac Made Easy! read more

I went there to have my phone and beats looked at because I thought it would be more convenient than going to Ala Moana. Big mistake. Both young girls that worked there were very rude and unprofessional. Needless to say I will not be going back again or recommending anyone to them read more