Huge shoutout to Erica at MAC Cosmetics on Town Center Drive in Oxnard! I drove in from the Bay Area for a wedding and stopped by with no appointment, hoping for a quick makeup application. Erica was the only one there, yet she greeted me with a smile, showed incredible professionalism, kindness, and patience, and gave me a flawless beat without hesitation. I left feeling beautiful and confident -- my makeup was perfection! Management, I truly hope Erica gets recognized for her outstanding customer service. She was phenomenal today. read more

Was SO DISAPPOINTED I had scheduled an appointment to have my makeup done a month ago for a special event.. I even confirmed the day before- The day of the event I called to confirm with the artist and I get told that she was out that day! The girl who answered the phone behaved as if it was no big deal, she said that somebody else can do my make up. I explained to her that this particular artist had been doing my make up for years. I did not want somebody else and why hadn't that person had the decency to contact me (text, email) since they do it for when they are trying to sell their stuff. At first, I thought it would be OK - (bc I really wanted to have my make up done)but the girl was so rude. She had no customer service and behaved as if I owed her an apology. But she hung up on me. I called her back and she said she was having phone problems canceled and said I did not deserve this. I have been a loyal customer there for several years and cannot believe that I was not given the decency to have been told that basically my appt. Was cancelled w/ my artist. She knew my name and knew I had an appointment today. It was so disgusting. I ended up not going. She should've apologized on behalf of her staff person. so to everybody out there you need to call and confirm because other people I've spoken to. It's not the first time it's happened. read more

I was looking for a mustard colored shadow. Unfortunately, I couldn't find it here but I got great customer service. The lady working took the time to go through the store with me to look for the shadow I wanted. She showed me different shadows I may like. I really appreciated her taking the time. She suggested I'd come back in a few weeks as the fall shadows have mustard shades! I can't wait! I will be back!!! read more

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I had Erica do my makeup and she was amazing! Usually I go to Luz that is amazing but she was on vaca....love them both so much! I had Erica put lashes on me Friday and it Sunday and they are still on! Thank you ! Thank you! The picture is Sunday after i have wiped my face and washed all the make up....really wish I did a before and after pic! read more

MAC Cosmetics - Makeup Artists Near Me - Oxnard, California

They'll take the time to show you best product for your skin type and coloring. They don't put a bunch of pressure on customers. Very smarty, pretty employees you can trust to make you feel and look pretty too! read more

I LOVE THIS LOCATION!! I been a Mac customer for over 15 years and this location is by far the best I ever shopped at my apologies for forgetting her name manager ending #0916 IS THE BEST! i have gotten the pressure of getting her assistance a few times she it's super knowledgeable, friendly, welcoming, helpful and makes everyone feel special it's a consistent amazing service.. I give this location 10 stars if I could and I'm not an easy person to please Thank you and I and I'm sure a lot of others appreciate her read more

My mom and I had an amazing experience at this store! Maria was awesome! She helped us find a match to plumful and was kind and knowledgable! She really went above and beyond! read more

So I went in there knowing I was just going to buy macara and some matte lip stick. I noticed. A beauty technician would like the the do my make up. So I let Miguel do it, he did a nice job. I couldn't be more pleased with all the staff and all the products that I am going to play with this new found make up. When I was 22-27 Mac is what I use to purchased. So I know thier longevity with this product It's genuinely great . I hope you enjoy my review. read more

Really good customer service. Best makeup store in Oxnard, Please come see May! Thank you Mac girls for making us feel Special!!!! read more

MAC Cosmetics - Makeup Artists Near Me - Oxnard, California

Erica was awesome! As a guy walling into Mac on Christmas Eve, I was shocked by the terrific service that Erica delivered. She knew right where to go to find the last eyeliner in the store in my wife's color! Awesome, please give Erica a raise! read more

@mac @TheCollectionRP I stopped by the MAC Store. I didn't have quarters for the meter. The clerk refused saying I had to buy first. I told her I would, but needed to feed the meter. I even handed her my credit card for safe keeping, Still no! I took my things and left swearing to never, ever return! To the Collection, get some change dispensers!!! MAC Store, develop some customer service skills! At the cost of your products, you need to do way better than that!!! read more

Came in today to buy a few things & as soon as I walked in, I was greeted by Miguel- was very helpful & happy with his customer service. Sooo happy that MAC is here @ the Collection!! read more

Love this store. It is always clean. I am always quickly greeted and the staff is always helpful. My last few visits have been with Luz, who is very patient with my decision making (I do take forever choosing shadows :/ ). The girls often help me decide which colors go best, see what I've gotten in the past so I dont double buy and I always get compliments on the colors I end up with. I always leave this spot happy. This is my go to Mac store. read more

I rarely write reviews but the customer service I received from May at this store was beyond outstanding! I was looking for a particular color in MAC acrylic paint which unfortunately is being discontinued. After speaking to MAC customer support, it was suggested I contact some of the MAC stores in my area to see if they had any inventory. I happened to call the MAC store at The Collection at RiverPark first. May answered the phone and when I explained what I needed not only did she search the database for any MAC Pro stores that might have inventory but she called the ones that did, spoke to their staff, had them set aside the acrylic paint for me and let them know I would be calling to place my order. She then called me back with the phone numbers and contact names. I now have the paint being shipped to me from various stores in NY and CA thanks to the effort of this wonderful lady. I can't even thank her enough for all that she did. All of this transpired by phone not in person. MAC Cosmetics and this store should be grateful to have May working for them, it's one thing to get great customer service in person. It goes above and beyond when you get outstanding customer service without ever meeting the person! read more

The best make up artist of had ever her name is Sara, she is wonderful make- up artists, My color was on point. I got so many compliments at the wedding I went to. I highly recommend her for anyone that goes into Mac-Cosmetics at The Collection. Thank You "Sara again read more

MAC Cosmetics - Makeup Artists Near Me - Oxnard, California

I just shopped at the MAC store at the Collection in Riverpark. The lady that helped us, May Aloha, was absolutely incredible. My friend had a lipstick she adored, but the color was no longer available, but May helped us find a terrific replacement. She also introduced me to a great eyepencil. May Aloha was kind, patient and very informative about the rewards program as well. read more

Very Happy with Claudia's services today-- She did makeup for my birthday which i loved! really listened & showed me how to apply. just know that a 60min session costs $60 and you get a free mascara of choice...unfortunately, none of that fee goes towards makeup purchases & they don't make that clear in-store or online! (90 minute session=$90 ) in that regard--sephora is a much better deal plus their Birthday discounts! MAC totally needs to work on this to make it worth 5 stars. read more

I will never ever come back to this mac location! I walked in to ask a question about one of the products to get a color match and she rolled her eyes. She was the only one at the store but also the store was empty. read more

I went into the store with my daughter and was greeted by Miguel and he had such a great attitude and always smiling!! He helped my daughter pic out her makeup and took the time to show her how to put it on. I will definitely be back to buy my daughters makeup here with Miguel. read more

My mom and I went shopping on Black Friday and we were helped by Luz, who was incredibly helpful and helped us get a fantastic discount on a perfume gift! She also helped order an eyeshadow out of stock and after many tries to order online, she was able to help finally get my desired eyeshadow. Excellent customer service! read more

Love their makeup !!! It's fun. They have lots of colors. The colors are very modern. Great quality too. Not very expensive. Affordable makeup for great quality. Great customer service and they constantly come out with new colors. read more

I've got to give them 5 stars. The makeup is good, quite expensive but it works well. I think this is the only brand that I've liked since starting to wear makeup. Which I don't wear often and still don't think I put it on right but, I don't have a clown line when I'm done. But my review is for Edi. She scared me at first when I went to get a makeover for my wedding and it just wasn't meshing until she kept going and she made me look beautiful. She did everything I wanted, natural, light makeup, and a small cat eye. I do recommend her if you are going to get your face beat. She's good. When you make your session, make sure they have at least two people on staff. I requested a non interrupted session and ended up with one that was only because they didn't schedule another worker. Luckily it rained and not AS many customers came in and I was done in time. Either way you are going to have to spend $50 or $60 can't remember to get a make over. It was worth it in the end. read more

I purchased the "devoted to chili"lipstick and was disappointed that only after a handful of uses it broke off. Never had this happen before, but Erica was gracious and nice enough to replace it for me. Thank you! read more

Made an appointment at my new local MAC to have my makeup done for a special occasion ( and as in local that means I can walk here, soooo happy). Everyone was so great. I was greeted promptly and was notified I would be helped shortly. I was so excited that the lovely Tamika would be doing my makeup. Tamika has a wonderful personality and definitely put me at ease. I always get nervous when someone I DON'T know is doing my makeup but she certainly knows what's she's doing. I didn't give her much to go on because I usually don't even know what I want but once I showed her my dress and the color she knew exactly what to do. Here's a tip. She also has this great technique of putting on false eyelashes so I had no clue they were there. False eyelashes normally feel heavy and weird but she has a great way of making you feel like they are your own eyelashes. I walked out a happy customer and of course was the belle of the ball. Thanks Tamika I wouldn't have been able to pull it off without you! All in all the store was clean, the staff was professional and know their stuff. It's a nice change from going to Ulta around the corner where it's usually messy and most of the staff doesn't know their stuff. I really appreciate all the training MAC puts into their employees. read more

Received great service from Luz who took the time to show me different shades of foundation/eyebrow pencils without rushing me as I have experienced at other MAC stores. read more

I love Mac make up and I really love their service at this locations. All the ladies are so nice and helpful including a gentleman (name Joey I believe?) ! The store size is just right and so well organized. If you need help just ask it is totally worth it. They take their time to explain the usage and benefits of the product. If you have concerns just express it and they always have alternative option available. I have extremely sensitive skin espeically when removing make up but I found their new pink remover wipes to be the best!!!I am just so happy that there is Mac store near me! read more

I LOVE MAC Makeup but the service in this store is HORRIBLE!!! We picked our makeup with not even a hello from the staff. We found what we needed and headed for the register I was immediately told they would be right with us and then waited for 5 minutes.. she never looked back ... And never spoke another word to us. I put our items back and walked out ... And there still wasn't a glance or word to us. SO DISAPPOINTED!!! read more

Great store!! I absolutely love MAC makeup and am so happy they are in such a great location. The store is just as you would expect - clean & so many lovely makeup products to choose from. We were greeted in a friendly manner and were not pushed to purchase anything - which is how I like to shop. :) I'll be back! read more

This store is beautiful, everyone here is very helpful. As soon as I walked in I was greeted immediately. I'm not one to ask for help or like someone approaching me all the time so I liked that they would check in on me whenever I looked like I needed it but other than that they let me be, no pressure! When I was ready and knew what I wanted they grabbed my products and checked me out very quickly. Over all a great experience! read more

Joey was super helpful, friendly and hilarious! He recommended some great products that are perfect for my skin tone!

I needed to write to tell you about an amazing in store experience. I am a really insecure/shy person and most of that stemms from a constantly broken out face for over half my life now. I had been managing my appearance with other brands but for the past few weeks I had been on a mission to find something that makes me feel like myself. This was an exhausting task because in store after store I felt like I was being talked into things and I kept ending up with foundations that were dramatically not my color. Today I ran into Tamika and she made me a customer for life. She helped me find what I would look like if I wasn't always broken out, a skin tone I haven't seen in years. She asked questions about my skin that I hadn't been asked before and it lead to amazing results. Thank you so much Tamika! You were able to change how I feel about myself and makeup in general. read more

I'm a single mom, with 5 kids and in order to give each child some much needed, quality, alone time I rotate giving each their own"date night". Well on Friday it was my 13 yr. old, Franklins, turn and he really wanted to try Larsens. After we were going to the movies but he noticed my favorite store finally opened and insisted we go check it out. Upon entering we were immediately and warmly greeted as well as offered help by three beautiful ladies with picture perfect makeup. I let them know we are just looking around and didn't need help (because I knew I'd gone way over my budget at dinner and didn't want to waste their time). After a few minutes Ms. Erika checked back on me as did Ms.Sara but not in an annoying, pushy way. Simply letting me know about upcoming promos and new collections. Erika told us about the single eyeshadow you can buy to build your own pallette for only $6.00, and my son had some money saved up and insisted on buying me an eyeshadow. It was obvious we weren't going to be big spenders but they still gave us such amazing customer service and more importantly they treated my son with such kindness and Sara really made him feel so important when she rang up his purchase, that it truly made our date night so special. He left that store with such confidence that it made my heart swell with pride and joy. Also I purchased a gel liner and wasn't able to purchase a brush so I tried keeping the little sample brush I'd used to try it on (ghetto, I know but I actually looooved how well it applied the liner lol) and Sara noticed and didn't skip a beat in offering me a clean new one to take home instead. I got home and was surprised with not just one but a few little brushes, which may not seem like a big deal but it's those small acts of kindness and customer service that makes this by far the BEST MAC store and the only one I'll go to from now on. :) thank you ladies, you may not have known it but you truly made Franklin and my date night even better then we thought it would be! read more

Their service was amazing! Tamika helped me out so much and she answered all my questions in-depth. She even applied some makeup on me and gave recommendations for her favorite makeup products. Definitely going back very soon :) read more

This location is amazing!!!!!! I had a young lady name Sara help me. She was super sweet and very friendly. I walked in the store and was immediately assisted. The service here was great. I definitely will be purchasing my items at this location. I use to shop at Macy for my makeup not anymore. Great job ladies. read more