I had a great experience today with jasmine. It was my first wax since moving to a Dallas and I was…read morea little apprehensive about the location I was going to choose but I ended up going with this one because of the reviews and how close it was to my place. Jasmine made me feel very comfortable the entire time, made conversation the whole time and explained what she was doing next. It was one of the most painless waxing I've had. She also used some of the sugaring technique for some stubborn hairs. I was impressed with how efficient she was and I'll be returning for my next wax! Thank you Jasmine

I've been a loyal customer of Wax and Relax since 2021, and I've worked with several estheticians…read moreover the years. Since January 2024, I've been getting my Brazilian waxes with Kimberly G., and she is fantastic! Kimberly is very thorough and does a GREAT job every time. She takes her time and ensures the area is perfectly clean. I'm always content with the service when she's done. Kimberly also has great conversation skills. She knows how to keep the chat enjoyable without talking my ears off during the procedure. I highly recommend Wax and Relax, especially with Kimberly G. if you're looking for a top-notch Brazilian or sugar waxing experience.

I know this is a lengthy review but if you're thinking of getting your hair cut here i recommend…read moregiving it a read. I am extremely disappointed with my recent experience at this salon. I received a haircut as a Mother's Day gift, and it was the worst salon experience I have ever had. During the haircut with Annette, over three inches of my hair was cut off, despite my explicit request to maintain the length. I asked for fluffy, face-framing with lots of layers, but the result was nothing like the inspiration photos I provided. As this was my first haircut in eight years at an actual salon, I was very upset. I cried on the way home and spent my Mother's Day extremely upset about all the length that was cut off after I had spent over a year regrowing it since cutting it postpartum and had finally got it back to a length where i felt like myself again. When I contacted the salon to request a refund, I was met with resistance. I contacted their salon through their Business Instagram and got ZERO response. Their website lacks a clear refund policy, only stating a 50% cancellation fee (which i asked if they could honor so i could get some money back but they refused) there was NOTHING discussing any return policy through services provided. Initially, they didn't offer any refund at all and just for me to come in and "fix" it, when the damage was already done. Then offered barely a refund of the tip and blowout cost, totaling $34, which they confirmed multiple times over the phone after me asking . However, I only received $23 back. Upon calling to inquire about the discrepancy, the staff was incredibly rude. Throughout all our interactions, including when I initially messaged their Instagram page (which received no response), the customer service was consistently poor. There was no apology offered at any point. On the phone they told me it was my fault because I did the math wrong on the amount to be refunded even though I clarified the amount on the original call and they agreed. After this I told them I would be leaving a review and to which the manager Jamie replied "okay see you on google" and hung up the phone. Overall, this was an awful experience marked by a drastic, unwanted haircut and appalling customer service. I cannot recommend this salon to anyone and I will NEVER be coming here again. I wish I could leave a zero star review because I don't even feel as though they deserve one. The photo evidence below consists of my hair before the appointment, the inspiration photos I shared with Annette, and lastly the hair cut that was nothing like I asked for.

Please save your money $1600 for a couple of Amazon cheap…read morestuff . The owner is unprofessional.

Amanda was absolutely amazing was very self conscious but she made everything amazing 10/10read more

I've been coming here for about 2-2.5 years, and unfortunately my experience has been pretty…read moreinconsistent. I typically saw Emily, who was okay, but I was never fully satisfied with my results. I often dealt with bumps afterward, which made me question the technique and overall quality of the service. For the price, especially with the membership, I just don't feel like the results match what you're paying for. After giving it plenty of time and multiple chances, I expected better consistency and smoother outcomes. Overall, I'd recommend saving your money and exploring other options.

Super relaxing and serene in here. This place was beautiful. Ask for Joel, he's super professional…read moreand gives the best massages. I felt rejuvenated after and didn't want to leave. Definitely will be back

Love this spa!! The vibes are warm and cozy and the staff is very friendly. I also love the…read moreproducts they have and use for the facials.

Just don't come here . If you do , don't buy a membership. You need to continue to pay for 30 days…read more(which ends up being two monthly treatments if you cancel after the day you were charged) and then they do not tell you that you need to use your credit within a certain time frame before they take it all. Lost several hundred dollars in credit that I was planning to use for products around the holidays . Go anywhere else . Why would you take away credit , absolutely ridiculous. Tell people when they cancel a membership , don't just say "it was in the contract" you signed several years ago ...

Love this spot so much! Christie does my brows and bikini wax every time I am in town and I'm…read morealways loving them more than when I go to my spot in Los Angeles. Wish I could go to her exclusively but not in Dallas often. If you're out there, definitely try her! She will change your life.

Even tan, friendly staff! The free face tans is definitely a bonus with the membership!read more

Bailey was amazing helping me with my first time sugaring experience! She was so helpful and walked…read moreme through everything and was so sweet! An amazing experience and definitely recommend!

I absolutely love coming here and highly recommend! They are super knowledgeable about waxing as…read morewell as all the products that they sell to support your waxing needs ... i have been getting my nose, upper lip, and eyebrows waxed for a couple months and have found it to be the most painless, quick, and effective place I've ever used for waxing. I live right around the corner and they're always able to accommodate my schedule and give me great insight into my waxing cycle as well as what things would be good to support as product recommendations. I recently got the body scrub and body wash and hav really loved using those, as have really helped my acne recently....so. I even recommend them for helping with acne or any sort of skin care regimen. they even sell ingrown Hair serums and wipes, as well as products to slow hair growth. The people that work here are very kind and knowledgeable and I highly recommend using them on a normal basis part of your hair removal routine. Cheers to the West Village European wax center. I always leave here feeling better about my day and honestly feel their waxing specialists as almost being as supportive as i feel after a mini therapy session. Good job to this team.

Overall - really good and affordable. The place is spotless and well organized. The front desk…read moreassociate I experienced on December 14 was a bit "spicy" and curt. My waxed did well, but didn't really listen when I said my brows tint VERY QUICKLY and the shape wasn't what I asked for at all. Well, at least hair grows back!

5/5! I haven't had…read morea good experience with sugaring in some time, and though albeit painful (duh, hello Brazilian!) process, she did such an amazing job! Not everyone tweezes, but she does! And that attention to detail is ! Looking forward to returning, and if anyone is looking for a good sugaring, this is the way to go! Also appreciate the conversation it's hard to make someone at ease when ripping out their hair, but she did a great job. Thank you!

Awesome service at a professional spa. Prices are competitive and have nothing but great…read moreexperiences when being waxed

Still the best and only place I will go for facials and lash lifts. I also will get a teeth…read morewhitening once in awhile. It's very clean and the new decorations and paint provide an even cozier atmosphere. Carlee puts so much thought into the space and the products used. She remembers my skin type and sensitivities and thoughtfully chooses products leaving my skin so nice. I get lots of compliments, especially on my lashes after getting them done here. I'm a forever customer!

This was my first facial experience and I'm really glad I booked with Carlee! She made me feel so…read morerelaxed and comfortable. She gave me great tips on my skincare and left my skin looking smooth. I highly recommend booking with Carlee, she's professional, fun, and friendly!

Clean, efficient, no frills. I booked an appointment with…read moreLeah for a brow shaping and 1/2-leg wax. She was very flexible with my schedule and came in on a Sunday afternoon to see me. I was in and out in less than 30 minutes. She did a good job, and I will go back. There were no extras like buckwheat eye pillows or aromatherapy scents, just no-nonsense waxing. If you're looking for pampering, this may not be the place for you. But it was great for a quick wax.

Katie was awesome, her skills are very good. She was very nice, easy to talk to. The shop was clean…read moreand very comfortable. A plus was that it's very close to my home.