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    M22 Proformance

    5.0 (1 review)
    Open • 9:00 am - 6:00 pm

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    2 years ago

    Brought my bike in to get my forks serviced and couldn't be happier. Super genuine people and great customer service.

    Helpful 4
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    Watsonville Cyclery - Bikes for sale

    Watsonville Cyclery

    (40 reviews)

    $$$

    I put some higher bars on it which required all new cables and housing as the old ones weren't long…read moreenough. Since I'm replacing the cables I'd upgrade the old cantilever brakes with some new v-brakes. I explained to him exactly what I was doing. I was excited. "I just bought a used cannondale and I want to upgrade the brakes from cantilever to v brake" i told him. This would have been a great opportunity for "Jules" to kindly lmk and upsell me on new levers as well. He could have said something like, "well you know you cant use short pull cantilever brake levers with long pull v brakes". I had no idea there was such thing as long and short pull. Anyway so I go home with my new "origin-8" v brakes and cables and housing. Ready to install my new Surly Sunrise handlebars(which i purchased from another shop) and brakes and cables onto my new used Cannondale. I installed everything but the brakes didn't look right. The v brakes seemed to be too tight and looking kinda weird, the booty was all scrunched up. They worked alright but I couldn't get the v brakes to release so I could remove the rims etc. So I decided I should take it to my LBS. I took the bike there. Explained my concern that I may not have adjusted them right and explained to Jules all my concerns about how I didn't think I did it right bc they were so tight I couldn't get them to release to remove the wheel from the bike. This would have been another ideal time for Jules to lmk, "hey ive seen this before, you're not using the right levers for the brakes". But instead he took it in as though they'd be able to fix it no problem instead of saying "no we cant fix it with those brake levers". Sidenote, when I brought it into him I also asked him to do some adjustments on the front and rear derailleur as they were skipping a teeny tiny bit. Mind you I already took the bike for a ride and it worked great but I just wanted it dialed in. The brakes worked. The shifting worked, I just needed it dialed in. Everything was installed and working pretty good when I brought it in, but not perfect. I went in on Friday and paid the shop. I told Jules I said, "this doesn't look any different and i still cant release the brakes to remove the wheels but even worse now". He replied, "why do you want to remove your wheel?". He told me its bc i have short pull levers on long pull brakes. He tried reassuring me and got on the bike in the shop, rode it a few feet, did an endo and said, "hey but they work". So i paid and left. But I couldn't fit it in my car anymore. Before I could still get the front wheel off, but not everything was so tight, I could no longer remove the front wheel. I tried really hard to release the brakes but it didn't work. So I went back in and asked if he could hold the bike and so I could get a vehicle that it fit in. I wasn't sure what to do. So on Tuesday I went in to pick it up with the same car as I wasn't able to find anyone to help me with a larger vehicle. I then realized the only way to get the bike into the car was to undo the bolts holding the cable into place. I brought my Allen wrenches with me and headed into town. I strolled into his shop and as he was wheeling my bike out I nicely asked, "do you think it'd be possible to get a return on the brake Job and without hesitation, before he took his hands off the bike, he quickly made a you turn with the bike and put it up on a bike rack, grabbed his tool and hastily and rudely undid the bolts which held the cables into place on the brakes without any response or any type of reasoning or any dialog whatsoever. I said, "oh cool you're undoing the bolts, I was gonna do that anyway so I could fit it in the car". He was so angry. Some people do all they can to make sure you feel comfortable and satisfied. Not Julian though, he wanted to make sure I was as uncomfortable as possible. Instead of making a situation better, he made it worse. Then he continued to tell me "he usually doesn't do returns on service". He then said he would "unadjust my derailleurs as well as my headset and return all my money". Totally unhinged. I calmly let him know, "no the stem and derailleurs are fine". He was just being plain mean and unhinged by that point. He already undid the brakes. I then let him know that I did some research and my research showed that it was really bad and unsafe to not have long pull levers on linear v brakes. He replied, "yah you gotta have the right parts or it won't work right". Proving he knew the whole time. I went in with working brakes, and left with absolutely no brakes. He had punished me for the return. He retaliated on me. He had no right doing that. Thats not how I brought it to him but he was on a mission to make me feel as uncomfortable and unsafe as possible. He was angry. People make mistakes all the time, its ok. You dont have to punish people bc you make mistakes Jules.

    I've been going to WC for many years. They do great service and repair at a very reasonable price…read more Their work is excellent and completed in a timely manner.

    RR Velo

    RR Velo

    (2 reviews)

    I recently wrecked the aluminum drop out on my carbon fiber road bike (Kestrel Evoke SL). After…read moreweeks of searching and many dead ends, I finally found RR Velo. Edgar is a carbon fiber craftsman. He's been working carbon for bikes for fifteen years (at Calfee among other places). I drove down to Watsonville to meet him (I'm in the Bay Area). I was impressed and decided to leave my bike with him. I picked it back up seven days later. He replaced the aluminum drop out with a similar one and reworked and repainted the carbon fiber on the seatstay and chainstay to accommodate the new dropout. Total cost $450. I road the bike up Mt Tam yesterday and Mt Diablo the day before. Perfect! Thank you, Edgar.

    I sent my Specialized carbon frameset in over a year ago to repair a damaged downtube. Edgar was…read morevery prompt in responding to my repair form request and promised me a two week turn around. I sent my frameset in and they were very prompt and courteous to let me know that they received it. They also requested the remainder of the total repair bill within days, so I was excited that it was done! Well, they never shipped me my frameset. Edgar kept giving me excuses and said it was on its way. Now he will not respond to my phone messages or e-mails anymore. I even left this review many months ago but he somehow had it removed. I'm posting this to protect the next person from not only losing their favorite bicycle frame, but your money too. I'm now out $400 AND my frame. Isn't that basically robbery?

    DC-10 Doug Chandler Performance - A Twilight Ride at Laguna Seca that Doug Chandler Performance hosted

    DC-10 Doug Chandler Performance

    (9 reviews)

    $$

    Super speedy help upon entering, I needed my MTB tire seated and sealant added to ride today with…read morethe boys with my fresh new tires they took care of me I appreciate the quick in an out help, two other local know bike shops couldn't get it done today do to work load or scheduled work which I understand but DC-10 FOR THE WIN!!!!!! Got it done in 5mins again thank you will send my fellow riders here

    DC-10, I should have left a review years ago…read more.... Folks, here's an honest review from one happy customer and someone who's known Doug for many years. 40+ yrs Doug is a sweet, down to earth gentlemen that knows his $h!t on just about everything. He can work on bicycles that many know him by, but he is so much more on motorcycles, race bikes, off road bikes and quads. Not many know he is a Salinas native whom at one time was an AMA Super-bike Champion Bad A$$ that toured the world.... I am honored to have him as my personal mechanic on my 93 GSXR 1100 for all my personal needs. I trust NO ONE to work on my toys but rest assured you can trust Doug to get things running right and done right the first time. His prices are comparable and knowing whatever he works on, you can rest easy knowing he treats it as his own. I've gone to other bike shops in Salinas, Monterey, Seaside, San Jose and non compare to the respect and quality of service I get from DC-10. I highly recommend Doug and his DC-10 shop for all your motorcycle repairs and needs. Loyalty, Honesty, Trustworthy, Workmanship. Five stars for me and a customer for life. Thanks DC-10 for all you do !!!

    M22 Proformance - motorcyclerepair - Updated September 2026

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