They were responsive and made a beautiful repair on the carbon of my Specialized Aethos. The paint…read moreblended perfectly.

I cannot describe how happy I am with the repair! Looks better then the rest of the bike. They…read moreconfirmed with me that it will look slightly different. Thank you for great customer experience!

Ride Wrap's website customer support staff is basically non-existent. My experience with them was…read morethat, they collected over $140 worth of payment from me, and have failed to ship out the ordered products, or respond to customer support emails. My first order was marked for local pickup at the Santa Cruz location - after ordering, I realized that it's much faster for me to simply get the items shipped home, so I requested for an order cancellation. If I need to pay for a restocking fee, then so be it. But they had not responded to the cancellation request for over 2 weeks. My second order was marked for "ship to home" and my payment clearly included the shipping fee. Their fulfillment guy messed up and marked it for local pick up at Santa Cruz location. I had pointed this out in email and asked them to fix this - still no response. This brand is basically a sink hole for your money. Don't order from them. Make sure to report poor business practices to Federal Trade Commission.

I used their website configurator to look up a kit for my frame. They offered only 1 kit so I paid…read morethe $200 for it. The instruction illustrations were accurate but the wrap seemed wrong. I started installing when it became apparent that it was not correct. The material did not match my frame or the illustration. They asked me to send pictures and I did, I worked with them on getting a kit sorted. We determined that the frame I have is sort of odd.. a rim brake bike in a disc brake world. They did me right and took care of it.

I put some higher bars on it which required all new cables and housing as the old ones weren't long…read moreenough. Since I'm replacing the cables I'd upgrade the old cantilever brakes with some new v-brakes. I explained to him exactly what I was doing. I was excited. "I just bought a used cannondale and I want to upgrade the brakes from cantilever to v brake" i told him. This would have been a great opportunity for "Jules" to kindly lmk and upsell me on new levers as well. He could have said something like, "well you know you cant use short pull cantilever brake levers with long pull v brakes". I had no idea there was such thing as long and short pull. Anyway so I go home with my new "origin-8" v brakes and cables and housing. Ready to install my new Surly Sunrise handlebars(which i purchased from another shop) and brakes and cables onto my new used Cannondale. I installed everything but the brakes didn't look right. The v brakes seemed to be too tight and looking kinda weird, the booty was all scrunched up. They worked alright but I couldn't get the v brakes to release so I could remove the rims etc. So I decided I should take it to my LBS. I took the bike there. Explained my concern that I may not have adjusted them right and explained to Jules all my concerns about how I didn't think I did it right bc they were so tight I couldn't get them to release to remove the wheel from the bike. This would have been another ideal time for Jules to lmk, "hey ive seen this before, you're not using the right levers for the brakes". But instead he took it in as though they'd be able to fix it no problem instead of saying "no we cant fix it with those brake levers". Sidenote, when I brought it into him I also asked him to do some adjustments on the front and rear derailleur as they were skipping a teeny tiny bit. Mind you I already took the bike for a ride and it worked great but I just wanted it dialed in. The brakes worked. The shifting worked, I just needed it dialed in. Everything was installed and working pretty good when I brought it in, but not perfect. I went in on Friday and paid the shop. I told Jules I said, "this doesn't look any different and i still cant release the brakes to remove the wheels but even worse now". He replied, "why do you want to remove your wheel?". He told me its bc i have short pull levers on long pull brakes. He tried reassuring me and got on the bike in the shop, rode it a few feet, did an endo and said, "hey but they work". So i paid and left. But I couldn't fit it in my car anymore. Before I could still get the front wheel off, but not everything was so tight, I could no longer remove the front wheel. I tried really hard to release the brakes but it didn't work. So I went back in and asked if he could hold the bike and so I could get a vehicle that it fit in. I wasn't sure what to do. So on Tuesday I went in to pick it up with the same car as I wasn't able to find anyone to help me with a larger vehicle. I then realized the only way to get the bike into the car was to undo the bolts holding the cable into place. I brought my Allen wrenches with me and headed into town. I strolled into his shop and as he was wheeling my bike out I nicely asked, "do you think it'd be possible to get a return on the brake Job and without hesitation, before he took his hands off the bike, he quickly made a you turn with the bike and put it up on a bike rack, grabbed his tool and hastily and rudely undid the bolts which held the cables into place on the brakes without any response or any type of reasoning or any dialog whatsoever. I said, "oh cool you're undoing the bolts, I was gonna do that anyway so I could fit it in the car". He was so angry. Some people do all they can to make sure you feel comfortable and satisfied. Not Julian though, he wanted to make sure I was as uncomfortable as possible. Instead of making a situation better, he made it worse. Then he continued to tell me "he usually doesn't do returns on service". He then said he would "unadjust my derailleurs as well as my headset and return all my money". Totally unhinged. I calmly let him know, "no the stem and derailleurs are fine". He was just being plain mean and unhinged by that point. He already undid the brakes. I then let him know that I did some research and my research showed that it was really bad and unsafe to not have long pull levers on linear v brakes. He replied, "yah you gotta have the right parts or it won't work right". Proving he knew the whole time. I went in with working brakes, and left with absolutely no brakes. He had punished me for the return. He retaliated on me. He had no right doing that. Thats not how I brought it to him but he was on a mission to make me feel as uncomfortable and unsafe as possible. He was angry. People make mistakes all the time, its ok. You dont have to punish people bc you make mistakes Jules.

I've been going to WC for many years. They do great service and repair at a very reasonable price…read more Their work is excellent and completed in a timely manner.

Extremely friendly and knowledgeable staff. They sized my daughter and gave her a quick lesson on…read morehow to use gears properly. They were patient and thoughtful with helping us find the perfect bike!

Incredibly helpful but I do not want to spend more than $5000 on a bicycle . Not what I was…read moreexpecting to find in Salinas. Would definitely return if I won the lottery.

Sean and Nico have saved my ass multiple times. I ride a moped style ebike and these guys have…read morealways helped me out with suggestions, ideas and have been transparent with me about repairs. Especially with moped style bikes, these guys never made it sound like too big of a job when all I got was negative vibes from other local stores. A couple of crashes have led to some repairs but back on the road as soon as they can get me. Best shop in town.

Overjoyed customer: I'd accidentally brought my bike to Monterey without the front tire. I fully…read moreexpected to have to buy a new one, but the staff at Peninsula Bike Works offered me a loaner tire for a nominal fee. It's this kind of unexpected kindness and goodwill that make PBW an anchor of the local biking community. Thanks, PBW!!!

My CF Canyon frame was damaged fairly severely by "chain suck". Frank fixed it pretty quickly and…read moreit was almost not possible to tell the damage ever happened. His workmanship is really outstanding.

I took my bike to get tuned up at a local shop (in SF) and they notice some damage to the underside…read moreof the right chainstay on my BMC. I searched out places to get repair and after checking with this shop and another one I decided on Spyder. I was so impressed by how quickly they responded, worked on the repair, and I am happy with work done. Totally responsive and helpful talking through the process. Biggest pain was driving down to Scotts Valley but the shop also offered to have me to do drop off in Los Gatos if that was more convenient.

Kind of hit and miss bike shop. I've used them for service a few times over the years and it really…read moredepends on who works on your bike. Sometimes they'll take days to complete a small job and other times it'll be ready shortly. Pricing is high and overall work performance can be questionable.

Such awesome service! Went in today, 30 minutes before closing, because the brakes had gone out on…read moremy E-bike & I was going to drop it off for repairs. Adam looked at it, immediately assessed the problem, fixed it on the spot in a few minutes, and didn't even charge me anything! When does THAT happen?!?

Very helpful they no their thing when it comes to bikes friendly and good service My grandkids have…read morealways come here to get their bikes fixed or if they have any questions

We were able to stop in to have our bike tire fixed on the way through town. We called ahead and…read morethey were ready when we got there. Thirty minutes in and out.