These are the perfect bikes for our grandchildren ages 11 and 13. We traded in our first bikes…read morewhich we also bought from Jack's and upgraded to our new ones. Quality, value and local. Perfect.

I've been trusting my bikes to Bill's Bike Repair for years. I usually have him do a complete…read moretune-up once a year, which includes adjusting derailers, chains, tire checkups, spoke truing, and complete lubrication. He can also handle any repairs as needed. He offers great customer service as well.

Thank you so much to the crew at SCCS. They researched my warranty to get me the best price on a…read morenew motor. Then on the second ride on the new motor, the rear hubshell gave out while on remote trail. I only had to push my bike uphill, everything else worked and I could coast on the downhill sections. If you know,... a new hubshell is equal to, just get a whole new wheel. The crew know me, I'm a disabled veteran on a fixed income. Mountain biking helps with the PTSD. Anyway, they are getting me the best price they can, and one mechanic will donate his time to complete the repair. They are a great group of people and really look out for us veterans. While my bike is in the shop, they are loaning me a bike to ride with the @veteransmtb (instagram) group of US Veterans on 3/21. THANK YOU SCCS.

Purchased my Specialized Vero February of 2025 & had over 600 miles on it by September of 2025, not…read moretoo many, but a good an out for just riding locally. I had four occasions that my chain would detached while riding, sometimes at night & in the middle of know where, & once during the day which was more doable. However, the fact that it happened time & time again was absolutely ridiculous & flustering beyond belief. Now this is where it gets good for a five star review! Eric was the man & among others who fixed my bike, yet James was the man who was on top of it all! I seriously appreciate his communication, trail & errors with fixing the bike, maxing out each idea to figure out what the heck is going on with my bikes chain. He ended up change my chain to a new one, changed the gears, which both were like butter after they worked on it! LOVED THE NEW DRIVE OF SWITCHING GEARS. He also changed out another mechanism & don't recall the name of it. Nonetheless, my bike rides even better than when I first bought it & cannot thank Eric & James for their work ethic & costing me zero dollars, because of the warranty. Nevermore, I hope Specialized reimburse the business since they had many faults with their products. Not sure the brands they used on my bike, but I am a HAPPY CAMPER now! Thank you all for making it right!

I'm short and I have been looking for an E-bike I can lower the seat down enough to touch the…read moreground. I finally found one at Bicycle Trip and it's even a Peach Beach Cruiser, I love this bike Aaron

My bike needed some adjustment to the air stem and tightening. As i walked in an older gentleman…read morehelped me out. He was super nice and professional. He took my bike back and quickly fixed the air stem and pumped up my tires with full air. When i asked how much i had to pay, he said " dont worry about it. " It was so nice of him that i went ahead and bought couple items. When i looked around at the bikes, it seamed like they only sell high end quality bikes. Good services with quality product is what i like to see. Highly recommend this shop.

this might be good to know Colon some bike shops will not take any electric bikes such as getting…read moreshot a BS a.k.a. another bike shop. Totally understandable but a center has a slightly better plan and that they will accept bikes that are electric just you have to take the battery out of it before you leave it with them. Too many problems with lithium ion batteries, exploding you know? We live in a very mountain bike, happy town here and one of the places that will fix your bike after you wreck it by bombing down Wilder through postboxes and Engleman's loop is a center cycling. They are often backlogged because people wreck the ride and drop them off here. In my experience as of summer 2025 it was about a 10 day wait to get the bike back but my repairs for damaged brakes was under $100 and that seemed reasonable. We also have a sister store over near Ni Marks, which is another great bicycling area the demonstration Forest.

Pretty simple review. I like to buy parts for my bike repairs from local shops when I'm in the…read moremiddle of a repair. I was recently rebuilding a fork., I needed a service kit. They had it in stock at the same price as the cheapest online. I went in, bought the part that day, I installed it and was happy I didn't need to wait for shipping of the parts. The salesperson was polite and efficient. Thanks

Since moving to Santa Cruz, Spokesman is my go-to bike shop! Sales and Service are outstanding!read more

I'm just furious. I bought a $2500 e-bike from them a few months ago, went to change out the…read morepedals, and I find the RH pedal won't come off no matter how long of a wrench I use. Yes, I know it is RH threads, I've been changing pedals since before 1975. They effectively made my bike unrideable.

I took my bicycle to Bicycle Express thinking I needed a new front tire. Eric quickly identified…read morethe issue and let me know I only needed a new tube, so the repair cost much less than I expected. They also cleaned up my rusty, greasy chain, and the bike looks great now. I've definitely found my go-to bike shop--highly recommend this place!

went in to get my breaks serviced, said it would take 1 hour and ended up waiting for 2 hours and…read more30 minuets. They started working on my bike an hour after I had already been their since they were just talking and not doing their job correctly highly suggest to not go.

I visited the Santa Cruz REI on a Monday around 7pm. The store was a little busy, but I was…read moreimmediately greeted by someone friendly at the registers, which made me feel welcome right away. I wandered around for a bit and appreciated being able to browse on my own before heading back to the register to ask for help. I wanted to try on the Osprey Fairview and Sojourn packs with weight added so I could get a realistic feel for how they'd carry. I was directed to the fitting counter and met Kira -- and she is amazing. To give you an idea of how much she was juggling: she was already helping another customer with a backpack fitting, assisting me, and keeping an eye on two additional customers on the floor. Despite being clearly busy, she was calm, attentive, and intentional with each of us. She truly took the time to understand our individual needs and concerns. When I explained that I wanted to try the packs with added weight, she suggested going through a proper fitting to ensure the best ergonomic setup. While the Osprey fitting didn't go as planned Kira immediately shifted gears and offered an alternative option without hesitation. She was incredibly supportive, validating, and encouraging throughout the entire process. What could have been a disappointing experience turned into a positive one because of her empathy and professionalism. I cannot recommend her enough for anyone needing backpack fitting support or guidance. She went above and beyond -- truly exceptional customer service. Please give her a raise. She absolutely deserves it.

Another trip in, another terrible customer service experience. There is no one available and one…read moremust search for assistance to open a fitting room. Employee - "Are you staring at me because you need a fitting room?" Me - "yes. It's not an efficient system." "It's not efficient for any of us!" Haha thanks for the help dude. I found everything on my own just fine. Sorry to bother you...

Tony really knows his bikes! And is very personable. What else would one want in a business?…read more We dropped by just to check out his shop and say hello, and Tony gave us a kind, top notch tour of his shop and the bikes in there, from amazing older ones to modern ones. And of his other interesting antiques and cars. His shop is neat and well organized, has a great area for a band and a coffee bar. His passion for bikes old and new shows through. I'd definitely return here for my biking needs and would highly recommend Tony and his shop.

Tony Z. is a fantastic mountain bike guide with an encyclopedic knowledge of the trails around…read moreSanta Cruz. I asked for a bike rental and shuttle up Nisene Marks SP. Cyclepath Outfitters took me on a 20-mile ride that I'll never forget. They over-delivered the fun. Anyone looking for a mountain bike tour near Santa Cruz should enlist Tony Z. & Cyclepath Outfitters as their source for information, gear and guidance.

we had a fun experience renting out bikes, one with a side cart for our pup! Noah, who was warm,…read morefriendly and patient was our guide and he took us to some awesome view points around the area- carmel beach, pebble beach, pescadero point, and the scenic routes to get us there were really pretty and enjoyable. we had fun as a family! i would recommend this place for anyone looking to ride e-bikes at Carmel, most especially if they have a furry friend. Our dog was safe and secured in his cart. i do suggest having a harness to clip! we went on a calm tuesday morning and we ended up having a private tour without other guests with us so that was lucky! thank you noah!

This is as SO fun for us!! Unfortunately, we accidentally booked for yesterday instead of today on…read moreaccident. Luckily, Isaiah helped up secure a last minute booking for us and our pups! Riding the bike with the side car was a lot harder than we thought, but once we got the hang of it, it was really easy! We're thinking of coming back at some point with our friends!!