So im a skateboarder. I am clueless about what a bicycle…read moreneeds for maintenance. Your mission with skateboards is to break them, and with bikes you find ways to preserve them. Not exactly my forte. Skate shops can have an intimidating environment and as a newbie going into a bike shop i felt that vibe in alot of places... valley bikes was the way bills wheels felt when i first walked in years ago. Not trying to make a sale but just trying to make sure that we get to enjoy the passion as they do. I regret not actually getting the names of these fellas, but i went to a couple bike shops, looking to get info and direction in what i need to do as a person who has to ride a bike out of necessity for leg rehabilitation. Perhaps i will become a bike person. Learning proper care and just being educated on the product i am purchasing has always been important to me. Not very many shops could even give me the time of day with how booming the bicycle business is during covid. I walked in and out of a couple bike stores but valley bikes did it right and really gave me a great greeting as a new customer. i felt welcome and helped me get set up and going on the path to healing my leg through riding a bicycle. I cant thank them enough and valley bikes will be my only shop worth visiting. Thanx boiz!

If I could do zero I would. These guys are rude and moody they are rude to each other and to…read morecustomers just needed a chain but they just criticized my bike and couldn't cut a chain even though it really doesn't take more than 2 minutes it's just a chain breaker either ways needed another part said they have plenty than said they didn't then pulled out a bunch upped there prices way to much and gave me a bunch a crap for needing a small part saying there's definitely something wrong I wouldn't doubt the other one star review it's like do you even wanna make a sale?

The owner retired two years ago so the shop has been closed since that time. There is another bike…read moreshop close by however called Bike House and they gave excellent support and knowledge of bike trails in the area.

I got this sick bike i look very cool with it but when people see it they get scared and run away…read moreand makes me very sad

I bought a bike from here and the service for that bike and my other bikes have been spot on…read more Steve is a great mechanic. His hours have changed and it's a good idea to call for an appointment.

Good bike shop. Best bike shop in town. Great bike shop in Toro. They don't sell coffee anymore,…read morejust bikes.

I've been a cyclist and triathlete for over 30 years, and I've worked with many bike shops and…read moremechanics over the decades. I can honestly say the service at REI Bike Shop has been outstanding. Their workmanship, professionalism, and attention to detail truly stand out. A special thank you to Trent, who provided exceptional service. Trent is knowledgeable, thorough, and clearly takes pride in doing things the right way. It's rare to find someone who combines technical skill with genuine customer care, but Trent does exactly that. I also received help from mechanic David, who was professional, helpful, and clearly skilled at what he does. It's great to see a team where multiple people are committed to high standards and quality service. Based on my many years in the sport and experience with countless bikes, I can confidently say their work is top-notch. I highly recommend REI Bike Shop, and if you have the chance to work with Trent or David, you'll be in great hands.

Stopped in to buy my mom hiking boots. We had the most pleasant sales representative Joan help my…read moremom find the perfect fit. Thank you so much for the care and attentiveness.

Had terrific customer service! I was unsure about a product, and I was able to not only find what I…read moreneeded, but I got the best version for a really good price! Thank you to all of the employees who helped and made sure I left with an excellent product!

Absurd. They wouldn't return a bench I bought mere days before without a box it came in. On top of…read morethat the so called manager couldn't have been more flippant uncaring and downright just brain dead in his response to my inquiry why. He claimed their policy showed this but when he read it the policy clearly didn't state it had to be neatly boxed. So despite regretfully spending lots of money in the store previously that stops today over a 50 dollar weight bench they could've simply returned to the vendor it was in brand new condition.

We had a great time on our tour of Carmel-by-the-Sea! Kathy was knowledgeable and helpful and we…read morelearned so much and had fun doing it. Highly recommend this company!!

i came in for my first visit and the ambiance was beautifully put together. kylie at the register…read morewas very helpful in helping me pick my drink as i was unfamiliar with the menu and was incredibly friendly and welcoming! my drink was perfect for me.

Got a quick response and appointment. Izzy was very knowledgeable and very reasonable.read more

Great service! I needed an e-bike kit installed and most bike shops weren't able/willing to do the…read morework. Rooster Wheels seems to be more of a mobile service now as their Marina location is currently closed. Izzy came to me to work on my bike. William and Izzy were very helpful and responsive. They installed my e-bike kit and then followed up to make sure everything was working properly. Definitely will be calling them again for my future bike repair needs.

Such a fun and beautiful day in Marina, CA to experience being in an Electric Rail Bike. My husband…read moredid most of the pedaling! The Crew, Jake, Wes and Sarah were amazing and very knowledgeable and cheerful individuals. They really added to the experience! The views of the landscapes were very scenic and when you get to the top of the loop, you see a beautiful view of the coast! This adventure is about an hour long and definitely worth it! You get to enjoy the beautiful outdoors and get in some not too strenuous exercise too. Sadly, this business will be closed permanently at the end of August 2025. This is a must before then and you'll definitely enjoy every minute!

First time Everything was pro, friendly and organized…read moreMore of a workout than I thought Overall was great Will come back