I called him because I hit a big rock & tore up my oil pan & power steering pain (?) He towed my…read morecar to his garage in Keizer. He was very thorough & explained everything he did. I would definitely take my car back to him if anything else happens.

This was my second appointment with this business. My first visit was a five star visit and my…read moresecond visit was a 10 star visit. Brandon and his crew respected my appointment time took care of my tire which had to be replaced and gave me a comfortable place to wait for the service on my Honda CRV. Their customer waiting area offered coffee, tea, snacks, and I believe a television. Who could ask for more? Also, I had five lights on my dash that came on when I ruined my tire hitting a curb. The guys reset the warning lights and replaced my tire with a newer tire. I was out of there in 45 minutes. Typically in my old place of business that I used I was there 3 to 4 hours waiting for similar services. My time is precious just as theirs is. Brandon was polite. The customers service was important to him. Thank you, Brandon and guys in the shop who took care of this customer. As I was ready to leave and pay my bill, Brandon said "No Charge". What? Wait I need to write you a check no ma'am no charge today I was blown away. This business is my new go to for tires repairs, and anything else my Honda will need in the future.. thank you guys I'll be back

"Man, I'm glad I called that guy!"…read more I called Tony after searching on Google for a mobile mechanic that could do an pre-purchase inspection. I had found a car that looked awesome but it was 70 miles from my home. Tony answered the call and said he could be there the next day to do the inspection. He arrived on time and was professional and courteous to the people selling the car. He found multiple things that were wrong which were not disclosed by the sellers and would have caused the car to need more work than it was worth. If I had someone else look, or if I had looked at it myself, I would have missed these things. Tony saved me almost $7,000 and I'm grateful for his expertise. I will call him anytime I need an honest and reliable mechanic. Thanks, Tony!

Trying to get me to pay way more than it should have been and I found out before I took his word…read morefor it

I am updating this review to address the owner's response. My original review stated facts directly…read morefrom the invoice, which remains attached for anyone to read. 1. The "Air Box Repair" & Filter Charge: The owner claims the $101 was to "repair damage to the air box." As line item #5 on my receipt clearly shows, I was charged $25.91 for the filter, $26.00 for two metal clips, and $49.50 in labor strictly described as "Remove & Replace Engine Air Filter Element." Snapping on two clips during a routine filter change does not justify $101 total, nor does the receipt list any actual repair labor for the box itself. 2. Inaccurate Claims About My Review: Brake Inspection: The owner accused me of "fraud" regarding an $80 inspection charge. I explicitly acknowledged that "While they didn't charge for the brake inspection itself, the overall experience left a bad taste in my mouth." I acknowledge the $0 charge on that specific line item. Caliper vs. Total Brake Cost: The owner claimed I said calipers were $900. I never said that. I stated the total brake repairs came out to over $900--which is accurate, as the front disc brakes ($842.24) and rear drum service ($132.00) totaled $974.24. My review explicitly stated the calipers themselves were "almost $250" ($124.14 x 2 = $248.28), which is accurate to the penny. 3. Unclear Communication on Calipers: Replacing calipers isn't routine maintenance for standard brake wear; it's a major component replacement. Check with any reputable shop and they will agree. Replacing them without clearly explaining why the original calipers had failed--rather than just servicing pads and rotors--lacks basic transparency. Bottom Line: Instead of addressing legitimate concerns over high labor rates ($274 to change a single serpentine belt, $49.50 labor for an air filter element), the owner chose to misquote my original review and throw around baseless accusations. Please ask yourself if being accused of fraud is what you want as a customer before you do business with anyone. Buyer Beware: Take my situation as an example of the response you can expect from this shop if you express honest dissatisfaction. I stand by my experience and my invoice. Please review the attached image of the bill and decide for yourself.

Wow. What a mistake to bring my car here for repair…read more Warning lights came on suddenly in my 2016 Subaru Outback at 144,900 miles; the brake and the "eyesight" warning light. After doing some research I found the Auto Team. They took the car for the day for "diagnostics". They called and informed me that i needed an oil change and a new battery. The quote was for $608.62, which did include a $160.00 charge for the "diagnosis". When asked, John told me that he was about 90% certain that the work would fix the car. I took the car to Capitol Subaru. The problem was in the braking system, and was repaired at the Subaru garage under an extended warrantee replacement. I can only imagine the hundreds of dollars I might have spent at the auto team as they hunted and pecked at different possible repair solutions. I'm not a mechanic, but even I knew that an oil change and a new battery would solve the problems. So I guess I'm reasonably grateful that the Auto Team only took $167.00 of my money, for no apparent reason other that to look the car over. A strong consideration. The Auto Team seems poised to take $160.00 from you to even look at your car and give you an opinion of a solution. And in my experience, their opinion, means squat. Shabby experience. These guys were not friendly, knowledgeable, professional, or helpful IN ANY WAY.

They're called Rocket Automotive now, they changed it about a year ago. Everyone was super nice…read morethough.

Took my truck in for a "diagnosis" and upon arrival they asked us our concerns. And we stated them…read more 4 hours later they finally started checking into the truck. And said oh yeah that's an issue. Not straight to the point, and didn't answer our questions of cost or explanation. Then Later in this conversation, added that there was this issue... we asked about the cost again. They didn't find out the cost or wasn't sure. We waited for their phone call to hear on the prices. And 2-3 hours later, my husband called them and they still didn't look for the price for one part that we asked for. Like what have you been doing all this time?! Diagnose fee wasted. They didn't even write and print up a report for us. Definitely a fishy business. I want my money back.

I'd originally taken my car into Point S in Beaverton, and they found a leak that they said was…read more'massive' and they quoted me what I thought was an outrageous amount to fix it. So I decided to go to Certified Automotive Repair for a 2nd opinion. I took my car in, and later that day John called me back and explained that I did indeed have a leak, but it wasn't massive at all - in fact, it was so not massive that he couldn't be 100% where the leak was coming from, so he advised on putting in some dye in various fluids and then drive it around for a few days and bring it back to pinpoint exactly where the leak(s) are. That sounded like a very prudent idea, so a week later I brought it back, and John informed me of the bad news - I had 2 leaks, not one. The good news though was that the total price for everything (the dye, and fixing both leaks) would end up being the same as Point S's quote for just the 1 leak! So I gave the ok, and after leaving my car with them for a day, I picked it up, and everything seems to be as good as new! I most likely will be coming back to Certified Auto Repair for any future issues/maintenance with my car. They've earned a new customer! Also PS: Make sure if you have a AAA membership to show them your card - you'll get a discount!

I have a 1998 GMC truck, very low mileage, but seals get stiff and piddley problems arise. The…read morereplacement parts industry hasn't been holding the line on quality but Certified's mechanics are good at identifying when a bad part comes in. Very thorough repairs, service advisors are civil and explain things carefully, and they will drive you home and pick you up if you don't have an alternate ride. And for a two-bay shop, they were able to take me in very quickly, and did not keep the truck longer than one overnight. Nowadays, EVERY visit to a shop means a bill in high three figures, if not low four figures, and I have no way to calculate comparative economics. Certified is now my go-to repair shop. Preferred over AJ's and definitely over Power GMC.

Went back 6 weeks later after getting some brake work done in early August. These guys did a great…read morejob on that repair so i brought my 4Runner back in for timing belt/water pump/cam/crank seal replacement. These guys took great care of me again and did a fantastic job. Phil at the front desk and the guys in the shop are on top of it and I will not be going any place other than Brothers. And yes, I know quality work when I see it. I spent 10 years at the dealership level in service, so I know. Very humble and trustworthy, a rare commodity in today's world.

Took our vehicle in to check out our lights,..burning out. While in the waiting room..I became very…read moreimpressed with our chosen repair shop. On the phone, our mechanic is honestly explaining to a customer that investing money into the repair is not a good mechanical choice. Better that he seek out another vehicle to purchase. Isn't this the type of mechanic one needs to have, instead of not saying anything? Other mechanics would just take the money, do the repair, and the customer would end up paying in the future for additional costly repairs. We're sticking with these mechanics. Thank you for having honesty and integrity. (5 months ago) They have been great in the past 2 years. They have been honest with us on what is necessary for repairs, personable, and have gone out of their way to help us. I would recommend this establishment.

Martin got me in quickly, had parts on hand that ended up being the incorrect part inside a box…read morelabeled with the right size and he got the right part and finished the job quickly, efficiently and he was very nice and very fair on his prices and didn't charge me or gouge me. I highly recommend this shop they did a great job and I would happily get another service from them. As I am looking to get a few things fixed on my car separate from the service of the past. I've reviewed you twice!! I really need another repair on my serpentine belt and a tuneup, text me or send me a message. I'm serious this time around bc my car seems like she's getting cranky.

Told me a month ago he could fix my car, then proceeded to tell me he found the parts but refused…read moreto order them. Sprung a random deposit on me that was never mentioned in person or text message when addressing the payment for my vehicle repairs. Now is refusing to take any calls or text from me after i was told the parts were ordered for my car. Good luck to anyone that tries to work with him.

On March 29 of this year, I was driving from my home in Bellevue, WA to my sister's home in Salem,…read moreOR. When on HWY 205, my car was rear-ended in a 5-car pileup. I was able to drive it to my sister's house but knew it needed significant body repair. The next day, upon my sister's 100% recommendation, we took my car to Traditional Auto Body & Paint in West Salem. We arrived before the shop was open but Susan came to us and said, "Come inside where it is warm, to wait for the technicians." This much-needed kindness set the tone for five weeks of incredible care and patience. Jonathan Mayorga, Robert Anderson, and all the technicians paid attention to my unique/personal situation in dealing with insurance, my health issues and even getting back home. The professional expertise given to repair my car motivates me to post a FIVE STAR review AND 100% recommendation for TRADITIONAL AUTO BODY & PAINT. The initial examination of my vehicle was thorough, and details were well explained to me. I was updated frequently via phone calls and email regarding estimates and insurance coverage. The full repair of my car was completed in a timely manner, done to my 100% satisfaction, and was cleaned, inside and out, better than it has ever been. I was pleased to be given a detailed report of all the repair that was done, so that I will be able to share this with my repair shop in Bellevue, WA. I certainly do not wish the necessity of auto repair for anyone but, if the occasion does occur, I would highly recommend TRADITIONAL AUTO BODY & PAINT, Salem, Oregon. My sincere thanks to all professionals there! Roberta Mock

I would absolutely recommend this place! Needed an estimate to repair my car from an accident…read more Caliber Collisions do the online estimator, but I wanted an in person inspection. Was able to make an inspection appointment same day. Really friendly people throughout entire process! Helped me communicate with the insurance and explained everything well to me. They gave me a call with an update after a week they had my car, which I really appreciated. Car was done when they estimated. Picked up car same day they called. Jonathan and Hunter were really great to work with. They even went out of their way and fixed a pre-existing scratch, which made me really happy. They cleaned my car inside and out, which I was not expecting. Will absolutely come back. Thank you!