I chose to go to Doc Brown's because of his mission statement about not wanting to overcharge…read morepeople who don't know much about cars, and for the awesome reviews in Yelp. I got better service than I've ever received anywhere! I had gotten stuck over night in Salem due to car issues and had found him in Yelp the next morning. I did have to call many times, but Doc is a husband and wife operation, so they are busy. However, he called me back and fit me into his schedule, problem solved my bent hood and pushed-in front of my car, and gave me super helpful advice on topping the oil in my very old car. My dad had followed me out to Doc's garage because I wasn't sure my car would make it, and we listened to what Doc was telling me. Dad said I had received such great service and was fortunate to have such an experienced mechanic take the time to explain what was going on with my car. I'm a little embarrassed to say, I didn't know that many old cars need to be topped with oil between the 3,000 miles mark. That explained the sound my car was making and how it felt driving. Though I was embarrassed, I never felt talked down to by Doc. (Ladies, take your car here!) The other problem with my car was that I had gotten into a fender bender on my way to Salem and was unable to unlatch my hood. We left Doc's for an hour and came back after receiving his call. Doc had somehow managed to smooth the hood and get it to unlatch and latch again. This was amazing because the problem wasn't just with my hood, but with the whole front of my car. It had been pushed in 3 or more inches pinching the radiator. What Doc charged for his work was so reasonable, I was dismayed. I would drive from Portland to Keizer to have Doc work on my car. He was great.

I started taking my car (2017 Toyota Highlander) to Doc Brown's Auto about 6 months ago because I…read moreneeded brakes. I was very pleased with the price and the service I received. I was able to take my car in, in the morning, and have it done in a few hours. My daughter recently needed brakes on her VW Rabbit, and I took her car to Doc Brown's and had her brakes replaced. Again, the brakes were done quickly, and at a very reasonable price. If you're looking for an honest, dependable, and knowledgeable auto tech, this is the place to go. Just be aware that this isn't like a regular garage or dealer's waiting room. There's nowhere to sit and wait for your car, so you'll have to have someone pick you up and then take you back for your car when it's finished. But I'll take a little inconvenience for good, competent work and price anytime.

I'd originally taken my car into Point S in Beaverton, and they found a leak that they said was…read more'massive' and they quoted me what I thought was an outrageous amount to fix it. So I decided to go to Certified Automotive Repair for a 2nd opinion. I took my car in, and later that day John called me back and explained that I did indeed have a leak, but it wasn't massive at all - in fact, it was so not massive that he couldn't be 100% where the leak was coming from, so he advised on putting in some dye in various fluids and then drive it around for a few days and bring it back to pinpoint exactly where the leak(s) are. That sounded like a very prudent idea, so a week later I brought it back, and John informed me of the bad news - I had 2 leaks, not one. The good news though was that the total price for everything (the dye, and fixing both leaks) would end up being the same as Point S's quote for just the 1 leak! So I gave the ok, and after leaving my car with them for a day, I picked it up, and everything seems to be as good as new! I most likely will be coming back to Certified Auto Repair for any future issues/maintenance with my car. They've earned a new customer! Also PS: Make sure if you have a AAA membership to show them your card - you'll get a discount!

I have a 1998 GMC truck, very low mileage, but seals get stiff and piddley problems arise. The…read morereplacement parts industry hasn't been holding the line on quality but Certified's mechanics are good at identifying when a bad part comes in. Very thorough repairs, service advisors are civil and explain things carefully, and they will drive you home and pick you up if you don't have an alternate ride. And for a two-bay shop, they were able to take me in very quickly, and did not keep the truck longer than one overnight. Nowadays, EVERY visit to a shop means a bill in high three figures, if not low four figures, and I have no way to calculate comparative economics. Certified is now my go-to repair shop. Preferred over AJ's and definitely over Power GMC.

Did a great job on my Kia Sedona Got it in and had it…read morefinished in a very timely manner!

My nightmare started last Fri night (11/12/21) when I stayed overnight in NE Salem at a friend's…read morehouse and woke up to find my 1992 Acura Integra STOLEN. I was in shock of course, having never had a car stolen before. I got a call from Salem police two days later saying they found the car. It was impounded so we drove up on Monday afternoon and went to rescue it. I couldn't believe how the thieves sought to destroy my well-loved classic car. I couldn't start it and there was TONS of mud inside the car, under the hood, the back area under the hatchback was smashed along w/ a taillight. I knew I was going to pay for someone else's crime, which sickened me. The tow company recommended Valley Specialist so I had the car towed there that afternoon. Very nice staff, the young woman who runs the front office was so kind, love the sweet mascot they have (dog). I was fearing a big mess and big bill. The next morning I got a call from the shop and the first step was replacing the starter. I approved it. About 2 hrs later I found a receipt that I bought a new starter from a local shop for a new starter. I called the local shop and they called Valley Specialists and told them it was under warranty. I got a call from VS about 1 pm stating the car was working and that seemed to be the only problem w/ the car-mechanically speaking. The starter was swapped out for free and the bill was just $132 for the labor! I was thrilled! Without a doubt.....Valley Specialists are top notch and honest! I will definitely use them if I need them and I'm in the area! THANK YOU FOR HELPING TO EASE MY PAIN!

I called the shop this past week checking on the type of oil they used in my last oil change. I…read morementioned my oil was little low and I was wanting to use the same type to top it off. The folks in the office told me to just stop by and they would check and add oil if needed. I call that REAL cus service! Thanks to the AJ Team and congratulations on the celebration of your 50th of customer service! Bob R

I called AJ's for a repair to my car and told them the information about the repair, Did not…read morereceive a call back at all! Called back after a few days of not hearing from them and talked to someone else. He said he would relay the information back to the office manager and still have received NO response. DO NOT RECOMMEND! Its been over three weeks!

Cliff is awesome! I go to school at the university across the street and the car I have with me is…read morevery old and finicky. Whenever I have issues (usually it won't start) Cliff's is able to fix it the same day and they always give me a great deal! They go above and beyond to help me out and are very transparent throughout the whole process!

I'm grateful I found this place. Saved hundreds off a brake job a month ago. I'm back again today…read morefor an oil change and check engine light. They take great care of my car, their prices are fair and the they take the time to explain things. I highly recommend this local small business

They're called Rocket Automotive now, they changed it about a year ago. Everyone was super nice…read morethough.

Took my truck in for a "diagnosis" and upon arrival they asked us our concerns. And we stated them…read more 4 hours later they finally started checking into the truck. And said oh yeah that's an issue. Not straight to the point, and didn't answer our questions of cost or explanation. Then Later in this conversation, added that there was this issue... we asked about the cost again. They didn't find out the cost or wasn't sure. We waited for their phone call to hear on the prices. And 2-3 hours later, my husband called them and they still didn't look for the price for one part that we asked for. Like what have you been doing all this time?! Diagnose fee wasted. They didn't even write and print up a report for us. Definitely a fishy business. I want my money back.

Wonderful customer service and trustworthy technicians…read more Thoroughly inspected my car and found issues i didn't know about

I would seriously recommend going somewhere else. I came in for an oil change and to have them make…read moresure my headlights are attached correctly because they have been loose in the past. They did not tell me that the inspection comes with any service, nor did they give me the ability to opt out beforehand on the information sheet I filled out. They tried to charge me 300$ for the oil change because my oil cap was stuck on from my last oil change. They told me my headlights were fine, I have had to get out of my car and push them back in to get them working leaving my job at midnight twice since I've left that shop, which is the issue I wanted fixed. They also quoted me 10k for the other damage to my car, which I was already aware of because I PAID for an inspection with another shop. Now, two weeks later, I'm getting new lights on my dash and my car is running horribly, which never happened after my Walmart oil changes (though they got my cap stuck). Everything about this place is sketchy, they WILL damage your car to get you back in the shop, do not trust this business. I will be taking my car somewhere that has some business standards.

My sister has used Woodburn Automotive for a few years and recommended them to me to work on my…read more2012 Ford E350 12-passenger van. Twice I've had problems come on suddenly, first when several cylinders started misfiring necessitating a major tuneup, and more recently when I had a total transmission failure, necessitating replacement. I can't speak more highly of Woodburn Automotive. Both Rusty and Henry have been excellent at diagnosing the problem, estimating the repair cost, and giving me good estimates of the time to complete.

I had a leak and was replacing power steering fluid regularly. I stopped by on my lunch break and…read morethey were able to diagnose the problem right away. They know my husband works at the nearby auto parts store, so they gave me the part number my van needed. They said I could bring in my own part and they would only charge me for labor, to put it on. When I had the part I went back in and dropped off my vehicle. They were able to give me a ride to work and by lunchtime my vehicle was done. Thank you for helpful, friendly and fast service!