Avoid HK Motorsports in Hooksett, NH - Worst Experience Ever…read more I had one of the worst customer experiences of my life at HK Motorsports. From start to finish, it was completely unprofessional and frustrating. I was told I could not test drive the vehicle, paid the deposit only to be left waiting three weeks just to have a tire changed. During that time, I received zero communication from them--not a single call or update. Meanwhile, I was told by the manager that he was taking the car out to "get a haircut." Completely disrespectful and unacceptable. When I finally got the car, they didn't offer a helmet or discount on accessories , didn't even thank me for the purchase, and to make it worse, I discovered serious safety issues: Hazard lights didn't work Traction control wasn't even connected This isn't even half of what went wrong. The lack of communication, care, and basic professionalism at HK Motorsports is shocking. I regret ever doing business with them.

Sales department sucks. They seem to be confused on how to make a sale. Went to look at a Slingshot…read more(unfortunately the one we wanted had been sold). Said we have 2 motorcycles to trade and we own them straight out, so paper work would be easy. They sales guy asked what we had and when we told him he said "those aren't bikes we deal with so I'd have to call our wholesale guy". Any chance of a future sale went right out the window. We have NEVER been to a place that didn't take our bikes as trades. And we've had many

I have been taking my bike to EVO for several years now. A friend of mine in the neighborhood told…read moreme how their prices beat dealership prices, and how you were treated with respect, like you were the most important person on the planet. I needed a 5000k service, and thought I'd check it out. Troy treated my bike like it was his own, that to me was very important. Their 5000k service included everything from soup to nuts. In other words, more than any dealership. When I got the bill, I told Troy, I asked him if that was correct, as it seemed too low,...as I am an honest person and want to pay my fair share, he said that it was...sold...customer for life! Last winter I left my bike with Troy for another 5,000k service, to have the top end rebuilt, and to install a Ginz sissy bar with brackets and to have the brackets and fender supports powdercoated black. Quite a laundry list of things to do. When the bike was finished, it was mid winter, I told Troy that I wanted to ride it home, he said no problem, come and get it when you want to. There was one day in February when the weather was in the 50's. I told Troy that I wanted to come and pick it up, no problem. I thought that I would have to pay for storage at least while the bike was there, Troy said no. I was very pleased with the job that EVO did, and I could tell that Troy was too, as he told me how everyone in the shop enjoyed looking at the bike when it was finished. As a repeat customer, I want to say that I have been impressed with Troy and the quality service he and his staff at EVO Cycles provide in Derry, NH.

Our BMW 850 GS needed some care in the middle of multi month ride…read more The awesome folks at the Evo cycle took care of things for us, at a moments notice, though we all know how long it takes to get an appointment.

I was amazed at the inventory the owner has created.  The old triumphs and Japanese bikes were hard…read moreto find today, even online.  When I went to Cycle Mart the owner was warm and both him and his son were very helpful locating the exhaust for my 1987 Vulcan.  I noticed among the parts and bikes were ATVS, used cars, and some tractors.  I highly recommend checking this place out as there are not many left like it!

Please Read!…read more Cycle Mart owner and his son towed my motorcycle to their shop at the beginning of the Summer for a simple tune-up. 2 weeks go by and I never recieved a call so I called them. The owner said he was still looking in the problem and that he would call me back when he had more information. 2 more weeks go by and still no call again, So I call back and get no answer for 2 days. I call the following week and I end up with a message saying that Cycle Mart will be closed due to a family emergency. So I wait and call back at the end of that same week and I get the same message. Following that I recieve the same message for 2 weeks straight. Finally going into the end of the second month that they have had my motorcycle they answer and the owner continues to say that they are working on my bike right now and that it should no be much longer. 2 More weeks go by and I then call back and the owner tells me that he is just ordering the parts for the bike and that he will call me when it is finished. I wait 2 more weeks and hear nothing so I finally go to the shop and it is open but no one was around, nor could I find anyone so I left. I call back the next week and the owner tells me he had to order a few more parts and that they are still working on the bike. A few more weeks go by and the owner for the first time calls me back and says the bike is almost done. Finally just today, the day that I am writing this my motorcycle is finally finished. So Cycle Mart has had my motorcycle for just about 4 months to fix a simple problem that should have been done in 1 to 2 weeks at most and still charged me $400.00. When I contiuned to ask the owner what took so long on the phone and in person he just tried to mask the answer or feed me a line that made no sense. So please beware of the is business and I hope that the BBB can do something about Cycle Mart shady business ethics!

Bought another one salesman found me exactly what I asked for & it's already got pipes bars & the…read moremagnum front rim only 12k miles they put on new tires full service and detailed her thanks again to the whole team all working together like a well oiled machine

Remember when it used to be that if you bought a bike private sale, it was a risk, but if you…read morebought any bike at a dealer it would be gone through because dealers held themselves to A standard of some sort? The only way that made sense to buy a bike from National was to buy a new Triumph because they had no fees. Of course they would stop selling new triumphs, because being confined to msrp isn't Nationals style! Pretty sure they bought out Second Wind Triumph too, only to bail on the brand, so they really screwed New England. So now all your options are "premium used" which come with just a 90 day warranty and no test ride, but you will pay absolute top dollar. They've always had "opportunity vehicles" which is basically like buying from a stranger on the side of the road. Very vague details, risky purchase, and yet still above NADA very good used condition prices... riddle me that! But now, they also have "mechanic specials" which must be the Rat Bikes from Road Rash and be absolute nightmares. Then they have "salesmen" who are kinda like Walmart greeters, who openly brag about the "steals" they pay for their inventory. Got it, low ball to get the inventory, charge top dollar for what a "dealer" should be putting on their showroom floor in the first place, with a bunch of junk at your own risk. Buying a motorcycle in NH from places like National, Naults and MOMs is almost enough to just quit riding.

Have serviced 4 and purchased 3 bikes over the last 9 years from moms Manchester. THey do make…read moremistakes. Suggestion check invoice carefully before paying. Check actual work performed. If problems the management and some employees have been very good at resolving issues. During Covid and during Moms rapid expansion it appears to me that it has created internal problems within. I hope they can overcome and improve.

My Son bought an Indian Scout there, lost the one key they gave him…read more Called and spoke to Brandon, super helpful. Was told the key code would be on the bill of sale and it would be easy to make a key with the code, it was not. Pulled the ignition and brought it to Moms to see what they could do, saw some guy in parts who was basically NO help. Bought a key blank for $32!!! ( $10 on Amazon ) so I could get a locksmith to make a key. In addition they set him up with some credit card financing at 26% interest, how does that even happen? I would not recommend this place.

Had my snowblower picked up because I thought a bearing was gone. They diagnosed the issue to…read moreessentially be normal (at slow idle) and didn't charge me for the diagnosis and dropped it back off to me for free the very next day! Thank you to Ryan in service and Erik (mechanic).

Mgt is mean charged refused me for help. $2300 for suzuki 250 complete bottom/top end rebuild. They…read moregot it running. BUT later find out left hand case originally JBWelded from cracked open from front sprocket eject exposing internal. They didnt even replace the case. Doubt they even did top end. Profusely leaks coolant now too. Someone did this hack job but guarded by aggressive sales mgt. Very hurt by this. Other service/sales was worse. I wont even engage them I think its mafia.

They don't waste customers money fixing scooters which can't be registered. They are honestread more

I purchased a bike there a couple of years ago and I couldnt be happier. Paul the owner is a great…read moreguy as are Wayne and Tom in parts. Bob in serivice is awesome too. He was super helpful after I purchased the bike and he knows his stuff. Its really helpful that these guys ride and or race bikes. I would highly reccomend Pilgrim!!

Great service with knowledgeable staff. They were quick to help with exactly what I needed.read more

This dealership suffers from poor employees. 4 separate times I have been given the incorrect…read moreparts. This is not only an inconvenience for returning them. But often it fucks you hard when you go to work on your bike and end up halfway through it with the wrong parts, or the wrong chain link is given to you and you don't realize it's wrong till it's riveted on. Needless to say freedom has cost me a significant amount of time due to their incompetence.

I took my 2017 RGS there for a Stage 2 upgrade and dyno tune. It took them two weeks to do the…read morework, but it being early spring, I didn't mind too much. The problem started when they called me to tell me my head pipe was cracked and needed to be repaired. I found that odd since they were the only ones that have ever touched the head pipe, but they claimed it wasn't them and it can happen just from riding. I was a little dubious of that claim, but wasn't going to push the issue over $75. The real problem I have is the dyno tune. Not only were the numbers substantially lower than comparable numbers I have seen on NUMEROUS other bikes with the same exact components, but the bike was very choppy when it ran. I sent the map to several other tuners to get their opinion on the matter and they all laughed at how poor a map it was. I then asked Brandon, the tuner from R&R for the run files and could see from the date/time stamps that it took him less than 28 minutes to "tune" my bike. Additionally, the base map he used was the modified stock tune that anyone could download off the Dynojet website. After seeing all of this and listening to several tuners saying they wouldn't trust whomever did that to fix his own mistakes, I called Reggie Jr the owner to voice my displeasure. Reggie stood by his employee and got somewhat aggressive about it over the phone saying that Brandon was the best tuner on the East Coast and ALLLL those other tuners didn't know what they were talking about. His "solution" was to challenge me to bring the bike back and have me watch Brandon tune it myself to ensure he did it up to my standards. When I explained to him that I no longer trusted them to do a adequate job on my bike and all I wanted was my money back, Reggie laughed and explained there was no way I was ever getting my money back. So lesson learned I suppose - I will never send any business his way.

Just had a new cam etc installed here and these guys are the absolute best! They are honest, down…read moreto earth , no BS type guys! They will tell it like it is, and will explain everything they do on your bike and keep you in the loop the whole time of work being done. Reggie Jr. Did my work and does a great job! Check them out! You won't be disappointed!