Their service used to be good, but now it sucks, and their food is mediocre. I spent just shy of…read more$100 worth of food and delivery charges for a mid-morning brunch at my house, where I was entertaining some close friends, and the food arrived 45 minutes late. I called the store to see where my order was and no answer. When the food finally arrived it was cold and dry. I emailed the manager, MICHELLE but she had a very snobby attitude and told me to take it up with their delivery service, called Nash. I did, but Nash referred me back to the manager, so I forwarded the Nash email response to MICHELLE thinking she would intervene on my behalf with Nash, but to my surprise, she told me to "We MADE your food and are not responsible for the outside delivery courier's fees. " Basically, she told me to "F___ OFF". I will never order from that store again.
Michelle's denial of responsibility is puzzling, since the experience when ordering take-out on the Bagel Market & Bistro makes no mention that the store uses a third party to deliver, and that the merchant is not responsible for timely deliveries. In fact, I found out after the fact from MICHELLE that they use Nash to deliver their products. This should be irrelevant, since Nash is their vendor of choice; it is not like I or anyone else chose or would choose Nash to deliver an order...I never heard of Nash.
Anyway, MICHELLE gave me the contact info for Nash Customer Support, I emailed them asking for a refund because the order arrived 45 minutes late, it was cold and dry, but Nash wrote back that I had to settle the issue with the merchant. I then forwarded MICHELLE Nash's reply asking her to intervein, and below is her reply to me:
From: info bmbistro.com info@bmbistro.com
Sent: Thursday, July 30, 2026 7:23 PM
To: Mike xxxxxxx.@xxxx.xxx
Subject: Re: Your order from 110 Bagel Market & Bistro - REFUND REQUEST PLEASE
As I've already explained, our store did not charge you the service or delivery fees and we also DO NOT COLLECT THEM FROM NASH, they receive those fees. So, my store does not have those funds to return to you. You should have reached out to them when I explained that the courier number was on your confirmation and to reach out to them for any refunds that same day. We MADE your food and are not responsible for the outside delivery courier's fees.
Kindly,
Michelle
Sent from my iPhone
There was no contact information on the receipt, counter to Michelle's claim, so Bagle Market &Bistro left me to fend for myself since neither Nash nor MICHELLE lifted a finger to help me get a refund. The delivery charges consisted of a $3 Service charge, a $6.10 Delivery fee, and a $10.73 Currier tip, which is just shy of $20; 1/5 of the bill went to paying for Bagel Market & Bistro's delivery service - which cannot deliver on time.
Notice MICHELLE's last sentence in her comment to my review. Michelle wrote, "We have thousands of happy customers who I do my utmost to help, so, respectfully, F___ OFF, MIKE."
Nice thing to say to customers. The sad thing is, I was a long-time loyal customer, but she did the bare minimum to help me - not even an email to Nash on my behalf after Nash referred me back to the merchant to resolve the issue.
Sincerely,
Mike
