I hate to have to do this, but I must. I agree with many of the others in saying that this location has some of the worst service on the planet. Horrible Horrible Horrible. Everyone seems to feel so important that they don't feel like assisting anyone with anything. I was a MAC employee for years, in Atlanta, New York, and a few bay area locations, and this store lets me down. Often times when I shopping for items for my kit, I'll stop in (because I get my brows waxed at benefit across the street and buy keihls original musk cologne next door) and if im not shaved and have on sweatpants, I'm treated like I have no business being inside the store. I'm a Male MUA, and don't wanna live my life in foundation like a lot of the others in order to look like one. Besides...I have flawless skin so I dont need it. So now, if I must go to this particular store, im sure to have on my 8ct diamond wedding band WITH my sweatpants and scruffy guy face and I tell THEM what I need, never crack a smile, or make much eye contact, hand over my debit or cc and hit the door. I out-snob the snobs. My recommendation...go the the Pro store on union street in SF...or the store on Fillmore in PacHts...i've worked at both of those stores and the MUA's are amazing and offer excellent service. read more

I LOVE...LOVE...LOVE this store I'm super cool with the girlz there n they're always friendly n helpful Alisha is awesome and knows her s*#@.about the products Evelyn is such a sweetheart n totally transforms me Ummm not sure of the blonde with the short pixie cut name maybe its (shayna or shayla I'm not sure) but she is also one of my GO-TO girlz....i love ther way she does my makeup also... And there is one heavy set girl with dark hair that can pop on ur lashes practically with her eyes closed...shes amazing!!!! Overall...this store has some of the best staff ive ever came across in a mac store That actually knows what they're doing n are not snobbish Yea parking sometimes suck here but its totally worth it. read more

I must say that I do love MAC! And I am so glad that a Pro Mac store is close close to my house, literally it's within walking distance, so I can buy my palettes of eye shadows galore, and get my face done anytime. Since I was basically a newbie to MAC I was very hesitant upon entering the store. I was greeted by a very kind staff who helped me finally figure out how to do a smokey eye with my small eyes without making me look like a raccoon. I am now a genuine MAC addict. I need it to survive and having it so close is a great fix to my addiction, I only wish my wallet could forever feed this feverish addiction without being depleted. At any rate the service is great on weekdays, havn't been there on weekends. Prices are suitable for the quality. If you havn't tried MAC, you need to, at least once. read more

I dropped in at M.A.C. without an appointment, which is not a good idea given how busy the place is. Alecia greeted me right away. She gave me a realistic idea of how long I had to wait, and always kept me in her energy field in the meantime. Once my time came, Alecia listened to my needs and my budget, tried the makeup on me and showed me how to created the look, and even stayed late getting me all checked out. I loved the way she worked with me, balancing her expertise with my desires and needs. I walked in owning no makeup at all and walked out with the basics I needed to get started and the knowledge to use them. I had a great experience. Thanks, Alecia. read more

After reading all of the reviews and seeing a lot of negative feedback, I was almost hesitant to check out this location but I figured their great makeup was worth the trip there. I called ahead to make sure that the two colors I was Interested were in stock and the girl on the phone was so nice, she took my name and put both the shades on hold for me. I arrived and was instantly greeted and helped by another employee who showed me where the lip color was and handed me the brushes to try it on. I loved the color and they quickly rang me up. I was in and out of there in under 5 minutes. I'm so happy I discovered this store and no longer have to go to SF for my mac fix! read more

If I'm not ordering my products online from their site I'm defintely at Mac's 4th St. location. I love their genuine attentiveness and the overall customer service. There's never any hesitation or overlooking their customers here. I know what other Yelpers mean by Mac counters at Macy's also Nordstrom I've witnessed some disturbing customer service. read more

While I love their cosmetics, the customer service here is non-existent. I've been in here several times, and not once have I ever been greeted, asked if I needed help, or even been acknowledged. The employees are way too busy doing make-up for people who don't have any intentions of buying anything. When I'm going to spend $80 on a few items, I don't think I should have to practically beg to be rung up. There is really only one redeeming thing that keeps me coming back: their recycling program. read more

My favorite MAC store to shop at, I went here for their release of Naughty Nauticals and I had a great time. Their customer service is good, friendly artists that are very helpful. This is my go-to store for my weekly MAC yearning. read more

Let me start by saying I am a Mac fanatic. I love their stuff, some of the best cosmetics on earth. My birthday party was coming and I new I wanted to get my face done by a artist at Mac. I was a little hesitant to book here due to the reviews, but is the closest to my house. I arrived at my appointment time and was greeted promptly even though it was packed. My artist alecia was very kind and listened to what I was looking for. The end result was a colored smoked eye with a nude lip. I looked like a million bucks. That color stayed put even after a mechanical bull ride, like I asked. I will return, thanks girl I was an awesome urban cow girl. read more

Small store BUT, MAC is an amazing company! I love it. & the staff at this store . . . absolutely incredible. They are so nice and friendly and have so much patience when it comes to helping a customer. They always have a smile on their face, I love it there. read more

This store has better service compared to a lot of the other MAC stores I've been to in my lifetime. I came in asking for a particular shade of lipstick. All the girls were pretty helpful and constantly asked if I was finding everything okay. I am not used to this at a MAC store, so safe to say, I will continue coming back to this store! read more

Amazing. Good selection of products, friendly environment, Evelyn was great- answered all my questions, gave me advice and didn't push to sell! She made me feel at ease spending "too much money on make up" as my boyfriend would say... But hey glamour isn't free ;) read more

I love MAC makeup.. I think their customer service could be a lot better.. be nice

i've been going to this store since i was thirteen, and i love it! i know lots of the ma's there personally, and when they change stores they still remember me and say hi, all that. don't go in on weekends, its ridiculously crowded and with the staff cutbacks, there's only a couple ma's on the floor, so you most likely won't get good customer service. Shauna is amazing. I love her! She's the sweetest person you will ever meet, I promise. Ashley is also great, she's so sweet, and she always has a smile on her face. Alicia's nice, and funny. She always jokes that I look like a new person every time i come in. I don't know anyone else who's currently working, they all switched locations :C theres some new workers though, and they seem pretty nice. &for all the people that said you have to look good to get service...that's definitely not true. i look like a drag queen hobo, and they ALWAYS say something when i walk through the door. read more

Used to frequent this store, then I stopped going because every time I entered the store, I felt like I was in the middle of a high school. I learned to stay away on Saturday afternoons when there are so many people here, with not enough staff, that on many occasions I ended up leaving without being waited on. Recently I have returned and have had no service issues, nor have I had to wait more than 5 minutes before a sales associate approached me. I love their eye shadow palettes and look forward to finishing my products and returning/swapping a new product as part of their recycling program. Almost all of my makeup is MAC-I will keep returning read more

I just have to send a big thank you to Shama, she did wonders for me, I came in a mess left feeling like a princess! She did such a beautiful job, she took her time I was in & out in no time, They don't take tips, you just have to buy $50.00 worth of Mac products...(not hard to do), I am so happy I going back this weekend! Thanks Girl..... xoxo read more

I should start by saying I have been using MAC for about 20 years- they sponsored an AIDS organization I worked for and it was love at the first hit of Viva Glam. Great product, great politics. I have been a MAC user ever since. As I got the very last brush full of my studio fix, I recently realized it might be time to switch up my MAC products - you know, deal with the reality that I am, uh, more mature than when I first started using the line decades ago. I have recently become very interested in the magic of things like under-eye concealer. So, I did a walk in today - the day of a huge new product release (not intentional) - and I got the BEST SERVICE EVER!! And that is saying a lot because the store literally had people waiting on line to get in. Even with that the woman who helped me -- Rachel -- was amazing. She took a ton of time with me and got me lined up with the correct concealers and colors for my not-as-youthful-as-it-was-20-years-ago skin... and helped me figure out some new lipstick colors (crazy, I like to change those up every twenty years or so... ). Anyway - huge shout to Rachel and the 4th Street store for managing a new product release and existing customers with utter professionalism. read more

Desiree and her manager did an awesome job on mine and my sister in law's make up for my best friend's wedding. We both got the look we wanted. Our make up stayed on the whole night and we got a free mascara. Our highlight was on point!! Thank you so much ladies :) read more

I love this Mac Location. The staff is friendly, and they do a good job of figuring out who is next and helping you, regardless of whether you need 1 minute to restock on powder or 10 minutes to debate the virtue of pink lipsticks. read more

Thank u Anisha! It made my visit very pleasurable! She was very helpful! And also knowledgeable about the products! For sure a very good shopping experience! read more

MAC GIRLS ROCK AT THE 4TH STREET BERKELEY LOCATION!!! I had been calling for weeks for an appointment to have my make-up done for my wedding day in October and they were booked solid at the time that I requested. On a chance and whim - I still showed up that particular Saturday morning. The girls were so nice and helpful and told me if I waited another 10 minutes or so they would be able to squeeze me in. Of course I jumped all over that. Sure enough, one of the ladies came and got me and told me she would squeeze me in and proceeded to start my make-up session. Half hour later, I looked in the mirror and was surprise to see someone gorgeous looking back at me! I don't normally wear make-up but she made me look gorgeous and natural at the same time! I did not tell her it was for my own wedding until toward the end of the session and she was like wow - pressure - but she still somehow picked the most popular for wedding occasion colors without knowing in the beginning and it was PERFECT!!! Somehow, I think since it's their profession - they know - they feel it in the air about what's going on. If I could tip her - I would have! But all I had to do was buy some make-up and that was fun! BTW - my make-up stayed on for over 10 hours! Great fun place!! Great job ladies...you guys are the best!!! read more

I'd been here before as I like the general vibe of all the pretty shops, but I had to write an official review this time. I went to this MAC location during a Monday afternoon, and I must say that I waited so very long for help. The ladies who worked there were very friendly upon my arrival, but it quickly became evident that their number of staff available would not be sufficient for the approximate 5 customers (there were about 3 women working). I must say that these ladies were very nice, but they were clearly overwhelmed and short staffed. Be it not for MAC's fantastic products, I would have left prior to being served. I thought that stopping by the store on a Monday afternoon would mean beating the crowd, but unfortunately, I was wrong. The main thing going for this location is its "cuteness". I'd recommend this location for any ladies with browsing time to spare. read more

Usually when I go here I don't get much help but today a lady named desirea was amazing she gave us a lot of insight and ideas on what to use and when. she was pretty patient with us did not rush us.I will go back and ask for Desiree next time read more

Ageist and will make younger women wait longer than older women. Presumably because they must think older women have more money. Rude.

It's taken me a few days to write this review because I was so disappointed in the customer service I received from this location. I was visiting my grandma and we decided to walk 4th street. She mentioned that she was almost out of the foundation she used so we stopped in to MAC to get a new one. She had only written down the type of foundation she was using but not the number of the color. Yes, she's older so she didn't know that it was necessary to have that. One of the employees came over to us to ask if we needed any help but she only looked at me. I asked if she could help us find what my grandma was looking for since I didn't see it out on display. She took the paper that my grandma had written on and came back a few minutes later asking what color she needed and my grandma answered that she wrote down all the information she saw on the bottle. The lady then said well you can call someone from home to give you the number and my grandma told her she lives by herself so that wasn't possible. I asked her to color match her for the foundation and the lady just kept asking for the number to help us. I have been into MAC plenty of times without the number and have always been color matched. I don't see why just because someone is older, you change your tone and treat them as if they were less than you. As we left, my grandma felt so embarrassed because of the way the lady had spoken to her. I would not recommend this location just for that reason. Do not give them your business! read more

I was here last weekend and the store had maybe four costumers and double that in makeup artist/sales reps. I had to approach one of the makeup artists so I could be helped. I don't know if it was because I was dressed down and barely had any makeup on, but I just felt like the sales people would rather be socializing than helping the customers.Check out was quick, but that was the only positive experience. I'll stick to the MAC counter from now on. read more

This store is hopeless. They don't care if they wait on you, even if you have just a single thing to buy (an exact lipstick). They focus on makeovers. If you're not sitting in a chair having make-up applied, you don't exist. I just walked out without buying anything for the third time, and I will not be back. Instead, I'll buy my MAC cosmetics at Nordstrom, which means I have to go to San Francisco, Walnut Creek, or Corte Madera, which I will gladly do because at those stores, the sales assistants actually pay attention and wait on you. I've never experienced such disinterest or discourtesy from a sales assistant. In short, worse customer service I've ever experienced. read more

MAC - they have the best mascara -it's called Zoom. Give it a try - it makes your lashes look really long & thick - without going overboard! read more

The Fourth Street store is Berkeley is awesome...helpful and go above and beyond when you are there!

Look out professionals, if you can, get into the MacPro program and get some of that unbeatable education. Love MAC, forever.

I haven't had my make-up done in a while but Ashley is AWESOME!!!!!!!!! I loved how sweet, attentive, and kind she was and she really did make me look FLAWLESS. I would definitely recommend her anytime!!! read more

I've shopped at this location several times and, although almost always very busy, the customer service reps are always accommodating and friendly. I went in on 4/29 and Shama helped me find the perfect foundation, powder and a few lipsticks. Her recommendations were spot on! I was surprised because she selected foundation and powder tones that (by the numbers) were several shades darker than my usual Mac shade numbers, but the look was perfect - very natural and sheer, just what I was looking for! She really knows her stuff and is very nice as well! Thanks, Shama. I'll be back soon :) read more

ok here is my thing... I love MAC eye shadows and lipglass..i hate the bitchy shitty girls who work there. I love the gay boys who do. I can walk in in t-shirt and jeans and not a whole face on...and get ignored. What my cash inst good enough? I love the guy who ends up getting to help me and then makes a 200 dollar sale. I will usually never ask for help. cause honestly i don't want to stare at their over made up faces. On the other hand i do want them to at least look up from their blank stare at the floor to acknowledge i came in. read more

This establishment that specializes in beauty products is one of the best. I went in last night to exchange a product that I had previously bought. To be honest, the sales person who had sold me the foundation during my first visit, I felt, was not very knowledgeable about how to really enhance a Black woman's beauty and how to make me "shine". Mac makeup is not cheap, so if I'm going to spend my hard earned money here, I better leave looking like I could at least be a stand in on somebody's catwalk. So I make the drive from Richmond in the inclement weather to get a second opinion. Ladies, I was not disappointed. The woman who approached me was friendly and did so right away. The store was rather empty to be honest, but it was the smile on her face that won me over. Her name was Evelyn, and to my delight and relief she was a woman of color. YEA! She listened to my concerns and needs and proceeded to match me with another foundation and concealer that totally brightened up my face. I couldn't have been happier. She tried several until she came up the correct shades. To top it off, she also gave me tips on what lipstick and blush colors I SHOULD be wearing with the eye shadow that I had on, and why. I'm kind of new to wearing heavier make up, so this advice was very helpful. And there was no hard sell for me to buy the lipstick and blush that she recommended. She also put the correct shade on my lips to see the difference it made. I left the store totally satisfied that now my face would look almost flawless. Ladies, next time you visit MAC, ask for Evelyn. In my opinion, she is one of the best that they have on their staff. A total pro. read more

convenient location, smallish selection, terrible customer service. ive never had such a hard time splurging on makeup. the salesgirl at first said they didnt have anything for me when I said I was looking for s daywear foundation. (reality check, I'm an nc40 or nc30 depending on whether its summer or winter) eventually she grudgingly sold me some foundation and concealer. I was astonished because I used to shop this location all the time with Pro membership. there were only two other customers in the shop and it was a weekday afternoon so it ismt as if.the three salesgirls were being overwhelmed. I went in with a budget of $200 but couldn't even get help to look at eyeshadow or lipstick. I just took my foundation and left. wont be returning. Please stop sucking so much. read more

Normally I love and use mac products and so when I heard they were giving out free lipstick on national lipstick day I was very excited since I am currently trying to pay for college and don't have extra money to spend. I went and waited in line for my lipstick for 3 hours only to get to the door and be sassily told that they were out and that if I wasn't going to buy anything I should leave. There were 50-100 people behind us and when the associate walked out and saw the line she mentioned to her co worker that it wasn't her job to tell the whole line and then went back inside. I understand that it was a promotion and I was not guaranteed anything but the sales people were very rude and if they weren't going to give out anymore free lipstick they should have handed out something to the customers who they kept waiting. read more

I started using foundation a few weeks ago. I didn't know much about NW, NC, etc..So I decided to go to a store to get some help and recommendations. The fake makeup artist helped me pick some colors by testing it on my face and we found a winner. She tried to grab the color but the shelf was empty. She tried to look somewhere else, grabbed a package and told me that she found it. Great, I bought my foundation. I went home , tried the foundation and realized that she gave me the wrong undertone. For a makeup artist, it was obvious that I'm a NC. Lesson learned, I'm checking youtube before going to the store. read more

Went here the other day to get my eyes done for a night out and to buy some lipstick. The ladies working that night were extremely nice and friendly. I had never been there before so didn't know what to expect but after waiting about 20 minutes Rhonda had me take a seat. She informed me that she would have to stop to answer other peoples questions, which was fine. I wouldn't come here without an appt if your in a hurry. Anyways, Rhonda was so sweet. She did my eyes with a few interruptions and pretty much did the rest of my face as well. She said she appreciated my patience and felt bad that I had been there so long. MIND YOU, this whole process was free of charge, so the fact that I was there for a little over an hour didn't bother me at all. Aside from her wonderful customer service she did an amazing job on my face. I was dissapointed that I couldn't leave her a tip since they don't accept tips (i didnt have any cash or else I would have slipped her a few bills.) All in all, I was very happy with my visit. read more

Incredibly sweet MAC artist named Shawna. Great customer service. Very patient and informative when I was calling in for inventory status of a product. read more

No one makes better colors and more flawless makeup than Mac. I went in to their 4th Street store and got hooked up with powder, lipstick, gloss, liner, and blush after they demoed it on me in the blink of an eye. I was in and out so fast. The gals were friendly and knowledgeable and didn't try to sell me anything I didn't ask for. Geat with color. Saved me tons of time, rather than trying stuff on by myself. I will be back. read more