Do not give this place your business, it will be a huge headache for you.
On the day my wife and I first went to Löyly to start our memberships, we had to digitally sign a contract. The scrolling function on the front desk's iPad was not working, so we weren't able to actually read the contract--the employee simply told us some of what was on the contract (excluding the parts that came back to bite us) and navigated to the bottom of the screen for us to sign. As far as I knew, I was simply paying $45 monthly for a membership, because that's what they told me I was signing up for.
The first unwelcome surprise was an $80 charge out of nowhere a few months in. I assumed that this was a mistake, but was told that it's actually a yearly fee for facility maintenance (so what is my other $540 being spent on every year?) and was included in that contract that I wasn't allowed to read. I contacted some of my friends (who I had referred to Löyly) to see if they were aware of this fee, and sure enough, none of them were. They would have also been blindsided if I hadn't warned them.
After a while, it became clear that Löyly wasn't respectable, honest, or quality, and I no longer wanted to be a customer. I tried to cancel my membership with the "Cancel my membership" button on the app, but that was broken, like most things at Löyly. I sent an email to have my account cancelled, and was told that cancellations require 30 days advance notice and a cancellation fee, and my membership couldn't be cancelled until they got another month of money out of me. As a bonus, they sent me a link to their website's "FAQ section," which, as you might have guessed, didn't work! The link goes to a page that doesn't exist. I told them I was never made aware of this cancellation policy, and they said that it was, once again, in the contract that I didn't get to read.
The facility itself was perfect for the first couple of months they were open, but has gone severely downhill in the last several months. The floors, saunas, and cold plunges are always dirty and gross. It smells bad. Employees are rarely present and don't do anything when they are present. Half of the cold plunge tubs are always broken, and the working ones are rarely set to the correct temperatures and have bits of dirt and debris floating in them.
Löyly has taught me the valuable lesson to never trust a company, no matter how small, local, or friendly. read more