Spend your money elsewhere, I was not going to post anything however the lack of customer service…read morepushed it. I know I have purple hair, I'm Hispanic and fully tatted vs the typical women leaving this "spa".... I wasn't offered a glass of water even... or to schedule a follow up appointment I guess neither one of wants to see each again.... The manicure itself was underwhelming.... My cuticles were not removed....nails not pretty... not smooth finished.... What a mess

My husband and I have visited this spa lounge a handful of times. The first time I came here, the…read moremassage therapist I had was absolutely incredible. I was in and out of sleep throughout the entire session because of how relaxing and skilled she was. That experience is the main reason we continued coming back, hoping to be matched with that therapist again. Unfortunately, our most recent experience was completely different. The therapist I received did not seem to be performing an actual massage so much as repeatedly rubbing up and down my body. At one point, she made one long stroke from my hip to my neck on the right side of my back, and I immediately felt a burning pain on the left side. I don't know exactly what happened, but it was painful and concerning, and it significantly impacted my experience. What concerns me even more are things I have learned about how this business is operated. I became aware of an employee who reportedly had documented medical conditions requiring frequent breaks. Even after providing a doctor's note, management was allegedly reluctant to accommodate those needs because breaks were said to "not fit the business model". As a business consultant, workplace culture and leadership matter to me. Based on feedback I have heard from customers and employees, I have concerns about management practices. I have heard reports of refund requests being denied even in situations involving the death of an immediate family member on the day of an appointment. I have also been told of employees being criticized by name in group chats that included additional participants. Based on my own experience and the concerns I have become aware of, I do not believe management prioritizes either customer satisfaction or employee well-being. The owner, Greg Lovato, left me with a very negative impression from the several negative reviews I have heard of this business. Greg, your sucky "management" style appears to undermine both customer loyalty and employee morale, two things that are essential for a successful business. No wonder your employees quit with no notice. Get some professional help. Hope you go kick rocks in bare feet.

My friend recommended the salon for a stylish haircut! She definitely was right! I also really…read moreenjoyed the atmosphere, full of smiles and good conversation!

Love the massages! Breanne is fabulous!!! Relaxing and such a professional place. It's like a spa…read moremassage

I went in for a facial this morning with Amber and it was such a great, seamless experience from…read morebeginning to end. Before I went in, I filled out a questionnaire where I got to choose my preferences and customize my entire experience. Once I arrived they checked me in and took me to a waiting room. In the waiting room they provide you with the comfiest robes I've ever felt, sandals, water, tea and coloring books as you wait for your session to begin. My actual facial felt amazing and Amber did such an amazing job. I would highly recommend!!

Oh, how I wish I had this spa where I live! The ambiance is so relaxing and soothing. The locker…read moreroom is inviting and there is a nice relaxation room where you wait for your treatment. You are offered tea or water, and given a robe and slippers. There are heated neck pillows to drape around your neck which feel great! My facial (the 60 minute Age Defense facial) was amazing and the arm/hand/neck massage that accompanied it was wonderful. My esthetician was Amber and she was so friendly! She asked my permission to do extractions and was very attentive in making sure I was comfortable. My skin looked and felt great. I look forward to coming here again on my next visit to Sandy!

I have gone to this mall for YEARS and had no idea that what looks like just a hair salon is a full…read morespa! I scheduled my birthday massage here and received one of THE BEST massages of my life from Sherri--perfect for a birthday!! I scheduled 90 minutes relax massage. Sherri washed my feet to start and I think this was a perfect way to start the experience! The entire massage was excellent! All the right oils and touches. Finished with sitting in the sauna after my massage was done. I will definitely go back and schedule with Sherri again! It was amazing! Thank you!!!

First off this has nothing to do with the stylists, who some how survive the torture of this cheap…read moreplace. Their AC broke LAST summer, and they refuse to replace it. It it SO hot and muggy it's unbearable. I'm sorry but it's a HAIR SALON!! With hairdryers going non stop and you're not going to pay for AC??? I'm begging my stylist to move to a different salon. I cannot actually believe they're continuing this BS for another summer in Utah! It's unacceptable...to the clients, but even more so to the employees!

Had a great massage. Completely fixed my shoulder and rotator cuff so I could get back to the gym…read more Highly recommend

I can't believe I just spent $95 on a 45 minute massage. False advertising! Do not advertise one…read morehour for $79.95 (yes, I stupidly left a $15 tip) when YOU ONLY GIVE 45 MINUTE MASSAGES! That was the worst massage I've ever had. And she is the "lead" therapist?! Wow! Had the service went the full hour, and the massage been decent, you would've easily had my husband and I for your $79.95/month membership. Too bad I can't give zero stars or I would. FALSE ADVERTISING!! They only give 45 minute massages as they start you 10 min late and end 5 min early. DISSATISFIED CUSTOMER. Update: I emailed you at mgr.draper@handandstone.com and never received a response :( UPDATE: I called and spoke with Slater (as he never responded to my email or called me) who said if I removed my bad review, that they would give me half my money back from the crappy massage I had. I told him NO - this is my honest review and will let them keep the $40 as I'm sure they probably need it with their terrible massage therapists. And the one he told me I was being assigned to was "the best and the lead massage therapist." I would hate to see what the non-lead massage therapists do. This was THE WORST MASSAGE EVER and I'll never return to any Hand and Stone based on the way Slater handled this. He should have comped me a free massage or facial because you know what? I would have been a membership/ repeat customer. All over a measly $40. That was a bad business decision! Not my problem though.

Be careful paying with a credit card at this establishment. They store your information and sign…read moreyou up for a membership without any acknowledgment. They charge you per month and then if you try and use them they say they are expired! Manager refuses to return calls. Shady business! Would not recommend!

I have had a membership at this location for several years and have no complaints. But I had…read moresurgery and stopped coming in prior to and during the recovery. So I had accumulated several hours of massage time. I put it on hold for a small fee. Then, when I scheduled to start using the hours that I have paid for. they wanted to charge me $75.00 in addition to the massage. I didn't want to pay that extra fee. They then wanted to charge an extra $120.00 to cancel. I won't be going back to Massage Lux in South Jordan

Amazing haircuts for a great price! The service is great too (they have free coconut waters,…read morewatermelon water, etc.). I really recommend Tony for a haircut here! :)

I got my hair done by Melissa in the lifetime spa and she did an absolutely amazing job! she went…read moreabove and beyond to do everything I asked. I couldn't have imagined a better outcome! Thank you so much Melissa!

Alex is one of the best hairdressers I've seen in a while. He's fun to talk to and definitely…read moresomeone you can trust when it comes to your haircut. I really liked how clean and inviting this salon was, but most of all, I liked how Alex took the time to make sure I was getting what I wanted and was very meticulous with what he did. The scalp and shoulder massage definitely set the tone for my haircut service and ended with a nice style and holiday gift at the end. Thanks Alex!

I've been coming to this salon for about 3 years now almost 4! I used to live by Daybreak and they…read morewere the closest salon to me so i gave them a try! My first visit was amazing, the people there were so sweet and kind and that atmosphere is so beautiful and the salon is very well put together! I don't get my hair done often but when i do i always come here no matter where i end up living in the valley. I recently just got my hair cut with Fred and omg the best experience I had so far! He made me super happy with his services he offered and i definitely recommend this place!