Spend your money elsewhere, I was not going to post anything however the lack of customer service pushed it. I know I have purple hair, I'm Hispanic and fully tatted vs the typical women leaving this "spa".... I wasn't offered a glass of water even... or to schedule a follow up appointment I guess neither one of wants to see each again.... The manicure itself was underwhelming.... My cuticles were not removed....nails not pretty... not smooth finished.... What a mess read more

The Spa Lounge - Day Spas Near Me - Draper, Utah

My husband and I have visited this spa lounge a handful of times. The first time I came here, the massage therapist I had was absolutely incredible. I was in and out of sleep throughout the entire session because of how relaxing and skilled she was. That experience is the main reason we continued coming back, hoping to be matched with that therapist again. Unfortunately, our most recent experience was completely different. The therapist I received did not seem to be performing an actual massage so much as repeatedly rubbing up and down my body. At one point, she made one long stroke from my hip to my neck on the right side of my back, and I immediately felt a burning pain on the left side. I don't know exactly what happened, but it was painful and concerning, and it significantly impacted my experience. What concerns me even more are things I have learned about how this business is operated. I became aware of an employee who reportedly had documented medical conditions requiring frequent breaks. Even after providing a doctor's note, management was allegedly reluctant to accommodate those needs because breaks were said to "not fit the business model". As a business consultant, workplace culture and leadership matter to me. Based on feedback I have heard from customers and employees, I have concerns about management practices. I have heard reports of refund requests being denied even in situations involving the death of an immediate family member on the day of an appointment. I have also been told of employees being criticized by name in group chats that included additional participants. Based on my own experience and the concerns I have become aware of, I do not believe management prioritizes either customer satisfaction or employee well-being. The owner, Greg Lovato, left me with a very negative impression from the several negative reviews I have heard of this business. Greg, your sucky "management" style appears to undermine both customer loyalty and employee morale, two things that are essential for a successful business. No wonder your employees quit with no notice. Get some professional help. Hope you go kick rocks in bare feet. read more

Great hours on Sunday. Unfortunately the nail tech did not do designs and I wanted a simple one on my toe. So did not get all I needed done.

I came here last fall to get gels which went totally fantastic. I came back to get them removed and they pulled a aesthetician who was not familiar with how to remove gels. She shaved my nails down so thin and it was so incredibly painful. It is taking months for me to recover my nails and get my nail health all the way back. Upon leaving my first negative review which was a lot more lengthy and had a lot more detail. The owner reached out to me and convinced me to remove my first review because they are a small business and this would affect the health of their business. I have to wonder how many other people who left negative reviews were called and convinced to remove their negative reviews as well. And to the owner and whoever respond to these reviews, please do not contact me again. read more

The Spa Lounge - Day Spas Near Me - Draper, Utah

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DO NOT GO HERE!!!!'!! THIS SPA USED A SPEEEY SALES TACTIC THAT LED TO THE POLICE BEING INVOLVED I got a lash lift and tint, and upon finishing the service was handed an aftercare product. My tech Emily said "this will help keep your lashes nicer for longer". I checked out, added a tip and left. The next day I got a call from the cops saying the spa claimed I stole from them. In attempts to upsel me by HANDING ME a product and allowing me to walk out with it in hand, I have been accused of shoplifting. IN THE RESPONSE TO THIS REVIEW THE OWNER CONFIRMED THIS WAS A FAILED UPSELL ATTEMPT. Her techs were supposed to hand me the product and add the charge to my account without clearly addressing it to me, but the tech forgot to charge me and is now claiming I stole. It's hysterical! Also look at the owner's response to negative reviews, tells you everything you need to know. read more

I wish I could give more than 5 stars!!! I absolutely love this place! I've been coming here for about a year and a half to get my nails done, and my experience has always been fantastic. Today, Peyton did my luminary nails, and she was incredibly kind, attentive, and communicative. I've also had amazing services from other talented nail techs in the past, like Tenille, Thailah, and Cait. Every time I leave the spa lounge, I am thrilled with my nails! The spa is very friendly, and everyone is welcoming. I'm already looking forward to my next appointment! read more

The Spa Lounge - Day Spas Near Me - Draper, Utah

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Went here this past weekend with my fiancée as his birthday present to me. He had gotten us a couple's massage and a pedicure. The building is cute and the women's locker room was okay. When we had our massages the masseuses were kind and friendly. They didn't ask how much we wanted for pressure or even offered essential oils which made the experience feel less special. When we got our pedicures my fiancé had gotten a decent foot/leg massage. I didn't even get the calluses on my big toes touched and did not even have a foot/leg massage at all. For the close to $300 price tag I definitely expected more from here and for the simple fact it was rated "Best Of". I wouldn't recommend if you are celebrating anything. We won't be returning. read more

My wife and I booked a couple's massage at the Spa Lounge and enjoyed an hour of glorious relaxation. From the moment we walked in, we felt more calm and left behind the craziness that is the outside world. We were taken to the locker room where we were instructed to change into a robe and plastic slippers, then to go upstairs to the waiting area. We each had a York peppermint patty in the locker, along with the robe and slippers. It's little things like that piece of chocolate that add a nice touch to the experience-even though my wife tried to steal mine. The waiting area is dimly lit and has calm music playing. When it was our turn, our massage therapists came out to greet us and walk back to the treatment room. We briefly explained what we wanted to have worked on and then the therapists stepped out while we got onto our tables. Mine was heated (I'm not sure about my wife's-it probably was) and was very comfortable. The massage was very relaxing, although she spent a bit more time on areas that I didn't really specify needed attention and very little on the area that I did want worked on. Either way, it was relaxing and I would be happy to return-although I might request that the majority of the massage be focused on the problem area to avoid spending most of the time elsewhere. As we were changing back into our clothes in the locker room, we noticed a poster advertising a monthly membership for $64 that includes a massage and a discount on additional services. We are strongly considering signing up for that. I could do this once a month, easily! read more

The Spa Lounge - Chocolate in your locker! - Day Spas Near Me - Draper, Utah

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The massages are amazing! Unfortunately my fave masseuse left. I will try again with someone else. The facility was comfortable and relaxing as well as clean. read more

The best of the best massages here. I've been to 10-15 different massage places around SLC and Scottsdale as well as had multiple massages in Hawaii and Tahiti on vacation and this place beats every massage I've had. This is my 3rd time and every time I leave wanting another massage immediately. 10 out of 5 stars! read more

Cait did such an amazing job i love love the set i got this past week ! I had the absolute best experience with this nail tech! Not only is she incredibly talented, but she's also super friendly and makes you feel right at home. Her attention to detail is amazing, and my nails have never looked better. I left feeling so confident and pampered definitely my go-to. Highly recommend! read more

Did a couples massage and it was fantastic. Sophia and Ray Ray were great! All the warm towels on your back, then your neck and then wrapped around your feet... all while getting a massage- lord have mercy! Excellent spa! read more

We did a couple massage at the Draper location . This location is really nice & relaxing . We were taken back to the locker area to put on robes & slippers . They didn't explain how we use the lockers or that the lockers were assigned with our names on the front & robes & slippers inside . Once we figured out how to use the lockers we went upstairs to the massage rooms . The room was quiet & relaxing . The massage tables were warm & blankets were soft . We told our massage therapist the problem areas we wanted to focus on . It was a nice & relaxing 60 min massage . The only problem was they didn't address the problem areas that we needed help with other than that is was a nice massage . I would recommend this spa for a massage . They are very professional & massage is very relaxing . They have tea & water in a quiet area with candles you can relax in after your massage . read more

Wanted to treat my mom to a pedicure while I was visiting in town, loved the vibe of the spa, the massaging pedicure chairs were great and the Deluxe pedicure was a treat! Will be back next time I'm in town and might try a massage as well! read more

I've been looking for a great pedicure with great service and I'm so happy we came here! I made appointments for my husband and I for Saturday evening as part of our date night. The pedicure was excellent, and the polish perfect. Thailah was excellent with the shaping, massage, and always asked if she could doing better or if anything needed to be changed before the next step. My husband loved his pedicure also! We'll be back! read more

Great massage every time I go. Can't wait to try other services too! I love how flexible it is and easy to schedule online.

This place is a hidden treasure. All the staff members are very helpful. Bri did an outstanding job with my massage. She offered some helpful suggestions. After experiencing my business not being wanted elsewhere, I am sticking with this day spa. read more

I love this place. I went to soo many different massage places and by far this has got to be my most favorite place and go to. Throughout my pregnancy I ended up getting a subscription here and I don't regret it. Even after pregnancy I'm still in need of a massage every other week or every three weeks. I'm really happy with every different therapist that I've worked with so I would say they are all really good here. read more

I had lipo and have had 2 lymphatic massages with Lauren M. She is Amazing! My body felt so much better after each massage and I even see a difference. I felt comfortable with her and probably to relaxed. Will definitely be back. read more

What an amazing experience. We've been going to the Spa Lounge in Draper & Murray, but once we received the email that Pleasant Grove Lounge opened,  we decided to try it and boy am I glad that I did. 1) it's closer to Saratoga  springs  2) it's  brand new and it smells new! Lol. 3) It is super clean. They just lack a couple of things, like a mirror and chairs inside their changing rooms. But I'm sure those will be added since they literally just opened.  4) best masseuse ! I had Ashley & my hubby got Jen and wow! I think that was my best massage ever since we started going to the spa lounge! If you have knots,  you're stressed,  you just want to relax.. well. This is the place for you! You won't regret it! On top of that,  the owners are extremely friendly.   I totally recommend the Spa Lounge at Pleasant Grove. read more

I wouldn't buy a gift card here. I can't say to the quality of the massage since I couldn't use my gift card, but the customer service was terrible. read more

*Edit to previous review* You have to love the owners false response to my review. I did not book with a different location- I booked with the Draper location and went to the draper location that had just moved and was not updated on the GPS app yet. I also was offered a $20 gift card over email with the stipulation of removing my review which I did not respond to as I decided to keep my review up. I was not offered a full refund nor did I request or even want one. The owners responses to the bad reviews on here lack class and are just one more reason why you should avoid this business. *Original review* I paid for an hours couples massage and we were late due to address confusion and location change and even called to let them know what the issue was. Despite this our massage was still cut short to 40 minutes and I was still charged the full amount. Don't worry their STELLAR customer service reached out to me so they could prove me wrong on the address and confusion with an "oh well not our fault" attitude after my previous review. Don't waste your time and money and go to any other "spa" for a couples massage. read more

I am going to give 5 raving stars. These guys are amazing as a massage and relaxation space. I am so pissed that the owners of the building allowed a boxing club to go nextdoor! What an inconsiderate move by the owners of this building! Horrible management tactics and please allow the spa lounge out of their contract to move to a more quiet location! We have gone to the spa lounge for a couple years and enjoyed it. Spa lounge: some options - reach out to skull candy, a park City company. Buy headphones and place them on your clients heads during massage. This will block out those next door and allow your clients to relax. - that's my only suggestion. Building owners, you could also require sound deadening material between the walls. Or on the walls! read more

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I gave them five stars and signed up for the membership. Really that's all that needs to be said. I had a massage, facial and a body treatment. All of the folks who worked on me were very kind and thorough and I left rejuvenated. This is a really nice location with very nice people. Looking forward to my monthly treatment. read more

The Spa Lounge offers one of the bangs for your buck in the valley when it comes to massage services. Top notch services for extraordinary pricing, overall very impressed with the organization at The Spa Lounge in Draper. Even more so when Optioned with the monthly membership rate. Only having experienced the massage services, I can however say that from observation, it appears that the aesthetician services are wonderful as well. Certainly would recommend. read more

The Spa Lounge - Customer feedback - Day Spas Near Me - Draper, Utah

Raevyn was just wonderful! I got an hour long deep tissue and I have never felt better after a massage. I would absolutely recommend her and plan to book with her again. read more

We were in desperate need of some relaxation! So I booked the couples massage for my hubs and myself. We got robes and flops, sat in the dimly lit lounge, and then our masseuses came to get us. The room was warm and inviting, Caitlin and Melissa listened to our complaints and then allowed us time to get comfy. There were areas that they worked that we didn't realize were issues but we came out feeling good! A few spots are tender this morning but that is to be expected! Thanks ladies so much for your hands and professionalism! read more

Decided to do a last minute facial. Because of the Yelp reviews I called and the were able to get me in on the same day. Maddie was my esthetician and she was amazing. I will definitely be going back! The spa was clean and very relaxing. read more

I really like this place. the staff are always friendly and welcoming, the atmosphere is as you'd want a spa to be, and I've never had a bad massage at the Draper location. also, the changing rooms have lockers and showers, which for me is a must. and they're clean and comfortable. read more

My husband got us a couples massage, plus this was his first ever massage. Martin & Christopher were our masseuses and they were so attentive and great. Unfortunately my husband is very ticklish, but Martin was great about communicating and working around that. Christopher did all the right pressure, I literally have no complaints. The whole experience was relaxing and we feel great! read more

Best massage of my life. Could not recommend more. Was so relaxing I could cry. Definitely going to be going back asap

Been getting massages here for the last 6 months, through the monthly membership. I look forward to my massage every month! All massage therapists are talented and always make me feel 100%! 10/10 recommend read more

In my decades of getting pedicures, this is the first pedicure that I have ever had where they did not remove dead skin/callouses. When I asked, they said they are not trained to do that. I also paid for an hour pedicure and it was 45 minutes. The tech was nice and the facility was clean, but this will be the first and last pedicure I get here. The massage chair was the highlight. Spend your $65 somewhere else! read more

Great story here. Bought my boyfriend a 60 minute massage for his birthday, expecting him to feel nice and relaxed afterwards. In the middle of the massage, the misuse steps out to audibly, violently vomit next door and then comes back in to finish the massage. The receptionist explicitly stated to my boyfriend she had a "stomach bug". So many things wrong here: 1) HUGE health violation to be working in such close quarters with a client when you have an infectious bug, 2) the little episode took away the from the 60 minute massage, 3) how AWKWARD and UNCOMFORTABLE to be the client listening to the misuse puke next door then come back in to be rubbed down by her?! Emailed the manager asking for a refund. Instead I was offered a $35 gift card-- half the amount of a first time massage expecting us to return after something like that. If you want customer service, don't go here. Make sure to ask your misuse if they're feeling okay before they start, too. Oh, and my boyfriend said the massage was mediocre at best. Thanks Spa Lounge! Comical. read more

Please read about my experience before you chose to come here. It's a long one but it says a lot about the business. I went in to get my first ever lash lift & tint. During the appointment, Avi told me that she was shocked that TheSpaLounge hired her as no one else would. Which made me nervous but I blew it off when I probably should've left right then and there. When we finished I mentioned how my right eye looks a little different than my left, and she said it was that my right eye watered more and when it dries it will look great. I figured I'd call first thing the next day if it didn't end up looking better like she said it would. Throughout the night they kept curling inwards and feel more uncomfortable. The next day my lashes in both eyes look awful. They're clumpy, going different directions, itchy, digging into my eyelids, and heavy. Even my bottom lashes on my right side somehow got kinked. I called the next day asking for a manager. The front desk at both Draper & Murray had no idea when a manager would be in at either location which was frustrating as I wanted to get this issue resolved ASAP since the first 24 hours of the treatment are crucial in regards to its shape (based on the instruction sheet they gave me). So I sent an email as that was my only option to contact management. I wanted a full refund and someone else to see if they could reverse any of the damage done to me. What could have been a one time phone call took 2 days to resolve because of only using email to talk to me. The owner only gave me a 'refund' with a gift card and refused to put it on my credit card even when I stated I wouldn't want to come back. Because "As stated on the intake form everyone's results will vary and not guaranteed" and that they have a lot of "fantastic results" I'm believe my eyelashes itching and hurting is different than a result issue like wanting the color darker or something. And if you have so many good outcomes, it should be no issue to refund a customer to their card you had no issue taking money from, because it's rare with how many great results you give people. But guess not. I'll give my gift card to someone else or just buy some of the skin products I guess. I had to ask for a second time in the email if I could get any help with my lashes as they were causing me such discomfort, and they blew me off saying I could try a lash serum from them or get them redone in 4-6 weeks. As if I want anyone there to ever work on me again. I ended up cutting my eyelashes super short and that's helped with the digging but not the itching or the wonky directions. Plus bottom right lashes are still kinked. Please don't come here people, you deserve better treatment than what this business will give you. read more

The spa lounge has always done a great job. We haven't ever had any issues with our services there. My husband and I have both gotten different massage services and they have always been wonderful. The staff is professional and make is a very comfortable experience. We drive from Utah County because the services here have always been better than we had near us. We will definitely come back. read more

AMAZING!! The staff were so sweet and helpful and they really are the experience. My husband and I went for a couples massage around a month or so ago and the two lady's that provided the massage were so wonderful. The spa was clean and organized. We booked online and they wrote our names on our lockers so we knew which ones they had prepared for us with sandals, a robe, and a mint. How cute and personal. The actual massage was magical I put on the paper I prefer a medium pressure but I realized I might prefer a harder pressure and my masseuse was so accommodating. They speak in such a relaxing way and are extremely welcoming and experienced. We are already planning another trip here, we loved it! read more

I was in town for my father's funeral (very stressful!). I had a small window of time to do whatever I wanted to do, so I wanted to get a massage. I wasn't very hopeful that I'd find availability, but I did, and I booked a 90 minute relaxation massage. Everyone at the facility was polite and professional. I highly recommend this facility for massages. I don't know anything else about other services they provide, but it is a very clean and professional facility. read more

It's absolutely so relaxing just being here. Not to mention my nail tech Maddy was so sweet and so good.! I just want to go back every week if I had the time/means! There is such a clean, calm, relaxing vibe here too- please go to get a service here! read more

I went with my friend to get pedicures and we had a great time! I thought it was a little weird that they have to go to the back to get their water for it, but it worked. The girls were so nice and did a great job! It doesn't include a massage which is my favorite part but I would probably go there again. read more