I did not have a good experience at this salon! It may have been the nail tech I got assigned to, Phung, or maybe it's just how they run their establishment.
Firstly, I don't usually go to nail salons because I find them to be frivolous, since I work in the healthcare field nothing ever lasts or my fingernails and nail extensions aren't allowed. But I had the day off so I figured I could treat my self. However, since I rarely go to one I'm not familiar with the procedures and there wasn't any consideration for that.
When I walked in, 2 people greeted me and asked what service I wanted, I told them a Mani pedi so they had me sign in on their iPad and pointed for me to go to the back. No one told me exactly where to sit and I just stood confused for a bit until they tapped a chair that was ready.
The nail tech I was assigned to handed me their very tattered menu and told me to choose. I also want to make a point to say she had a face mask on the ENTIRE time during my service, refused to remove it, but would get annoyed when I couldn't understand what she was saying. I chose the basic package. I had a bit of old nail polish on 2-3 toes so she was trying to convince me to go the next package up just because of nail polish removal. We went back and forth until another nail tech told her to let me do the basic package (first strike).
I think from that point on she was just irritated with me. She performed my pedicure VERY roughly, often smacking or throwing my feet into the bucket, and cutting my cuticles to the point of pain at times. When it got to the massage portion I simply told her to stop. She then angrily asked me where the nail polish was that I chose even though I was never given an opportunity to choose a color. Once I did, she breezed through the painting process and pointed me to go sit. I again didn't know where that was so I stood around for a bit until she showed me (second strike).
She then tried to convince me to do a full set and I slowly clarified that all I wanted was gel polish, with my natural nail, and a simple nail design (which I will attach). She agreed but it was quite obvious that irritated her as well. The nail cleaning was also rough and she even drew blood while cutting my cuticles but would barely apologize when I would wince in pain. Her coworker sitting next to her apparently noticed something because he also asked if she was okay but she just blew him off. She pointed at me to wash my hands but again I didn't know where I was supposed to do that and was guided down by someone else.
Then came the nail polish application which was subpar at best. During that she tapped my foot with hers and I later realized that it messed up the polish on my toes. She attempted to do the very simple design numerous times after telling me it would be $15 extra but FAILED miserably each time. I eventually told her to stop and was just ready to leave at that point!
When it came time to pay she kept pointing to the cash app sign but I don't have cash app and told her I wanted to pay with my card only. She again pointed me to the back. Some of her co-workers, one who I assumed was the manager, asked me if I needed help and I told him she told me to go to the back for some reason. CAN YOU BELIEVE THIS WOMAN LED ME TO AN ATM BECAUSE SHE WANTED A TIP?!?!?! I WAS LIVID!!!! I stormed back up, paid the $60, and stormed out because I don't like to cause a scene (third strike!!!!).
I immediately called the manager to explain what happened and that I WILL NEVER BE COMING BACK TO THEIR SALON! He was very apologetic and asked me to come back so he could fix the situation but the damage was already done and I had a busy day ahead of me. I simply told him to have a conversation with her about professionalism and customer curtosy.
I would NEVER recommend this salon based on my experience. The quality of the work I received should've been free because I could've done them myself. And the cleanliness of the environment was not ideal either. Customer beware! read more