Boston Top Limo provide superb customer service! Here are the to p 5 reasons why they deserve this…read more5-star review. 1 They arrive a little earlier 2 They have excellent follow-up, they call and text to confirm your pick-up times. 3 Terry is fastnasic and a patient driver. 4 Terry was engaged in conversation and was very personable. 5 The vehicle was clean and always had breath mints and bottled water i hope that the next time we visit Boston, BTL will be around because they will be the first people I book with to have come pick me up! Thanks for everything, Terry!

When arriving at Boston Logan airport for a wedding all I knew was I was excited to get away from…read morehome and have fun. My wife suggested we get a driver and go out on town the night before the event it would be a good way to see the town and party at the same time. With it being last minute I was thinking this is gonna be expensive after calling a few I found Boston Top and they had the best rate on such short notice. I didn't know what to expect but this was top rate all the way the driver was extremely friendly and informative of this great city. Overall I had a blast and so did the couple with us not sure when I'll be back but I'll definitely use them again

Amazing experience with this company. My friend and I had an early morning flight and needed a ride…read morebefore 5 am. We booked with Boston Express Limo. They sent us a confirmation email in advance and texted us when the driver was on the way, and had arrived. Even though it was such an early pick-up, he arrived early, and was cheerful. The car was clean and the ride was pleasant. Also -- it was cheaper than other similar companies which was great for me and my wallet. Would/will definitely book with them again!

This is a reliable service with professional staff . I have been using them for 7 years and I would…read morenot use another company .

I've used their services twice this past summer. I rented the stretch Tahoe and the Mercedes…read moresprinter and both drivers were amazing and friendly. They were very professional and accommodating. I will definitely use their services again. It made going to concerts at Gillette so much more fun!!

We chose Michael's Limousine for our wedding based on their great package options. Booking was…read moresimple, and their team was always quick and responsive to our questions. The shuttle itself exceeded our expectations--it was clean, comfortable, and packed with fun amenities like neon lighting, drink service, and great music connections! Our only constructive feedback is regarding timeline guidance. Since our wedding fell on the Friday evening before a holiday weekend, our driver arrived 5 minutes late for the first shuttle run, and heavy traffic ultimately caused our ceremony to start late. As clients planning a major event, we would have really appreciated extra guidance from the team during booking--such as a heads-up to factor local holiday traffic and ceremony timing into our overall schedule. Overall, though, we had a great experience and would still recommend Michael's Limousine for any event transportation!

I had to make a last minute trip to Massachusetts because of a family emergency. I was already…read morestressed, arriving at Logan pretty late and wanted to book a car service for ease. I called Boston Executive Limo Services and they were able to accommodate my less than 48 hour request. Everything worked as it was supposed to: I got follow up email confirmation, had a text from my driver when I landed and he was right there with the car when I arrived, even with my flight being 20mins early. Super professional, immaculate car and great efficient service.

Would have loved to use them, but they ban reservations that aren't at least 2 days/10 hours…read morebefore. Maybe not make it a broad ban and let people call to see if you're available? Update: Still sorry about my own experience, but VERY IMPRESSED by the kindness and professionalism of your reply. Thank you!

These guys know service!…read more I know the other reviewers agree, but when I find a company that really respects and cares for their customers I want to publicly acknowledge that. John was great at scheduling the ride and Bobby was an absolute gem of a person. I am so happy that we started our trip to Boston with a ride from Boston Logan to our hotel with Bobby.

Outstanding experience with ATR Limousine! First time using them and highly recommend! Prompt…read moreresponse, competitive pricing, clear communication and excellent service at pickup and drop off.

Incredible service, friendly and flexible, very responsive and made our entire trip to Boston much…read moremore enjoyable. Will use them again. Thanks!

From the owner: Experience luxury and convenience with our premier limousine service, ensuring seamless airport…read moretransfers for a truly sophisticated travel experience.​

Very dependable car service and excellent price. Communication was fantastic. Very professional…read moredriver and nice vehicle. I would highly recommend this business. Winchester MA to Boston Logan at 5:00AM.

We used to use a shuttle service (I think it was North Shore Shuttle) for those rare times it…read morewasn't convenient to pick up family at the airport ourselves. Then, post 2008 recession, we had moved further away from BOS/Logan Airport and the shuttles became less reliable (driver shortages?), so my husband found Malden Car Service and started using them when he traveled for work. If I needed a personal ride, I used Lyft or took a taxi. Due to the pandemic and family health concerns, in 2021, after our first flights in over a year, we needed airport transportation so we could isolate until after a home rapid test, a few days post-travel. Because of a household members very high risk (even though vaccinated) from COVID-19 infection, we didn't feel comfortable with an un-vetted, potentially unvaccinated ride share driver picking us up, even if that driver wore a mask. I tried Malden Car Service Inc. (The address on my invoice is different than the one for this Yelp listing, the URL for the company is the same one.) We were very satisfied with the quick turnaround time booking the first ride (next day or maybe it was even the morning of the same day.) The driver, Charlie, who met us was great. He volunteered his vaccinated status but still proactively offered to wear a mask for our protection. We really appreciated that! We would have paid extra for an inside meet & greet due to a disability in our traveling party, but that service was NOT available on such short notice. (A second employee would have to ride with the driver for that service.) Getting a wheelchair escort from the airport was possible all the way to the limo pickup zone in the garage at Logan terminal B, however, so that was okay because another family member managed the luggage. The car itself was nice, seemed new-ish, and very clean. (I'm not a car person, so I don't know how new, but, for perspective, I would not hesitate to host any business contact in such a vehicle.) I think there were bottled waters waiting for us in the car if we wanted them. The driver wore a traditional suit and was well-groomed and professional in appearance. I enjoyed a friendly chat with the driver, but that was at my own instigation. I felt he would have been quiet if I'd been reserved. A week later, we requested Charlie again for the next flight. If the pandemic has taught me anything, it is the value of treating trained professionals as the essential components of our functioning economy that they are! I won't try to save a few dollars using ride shares in the future; I will continue to book airport trips with Malden Car Service. I created an account for our small business with them after the first very successful ride. In the interest of full disclosure, booking a car service does cost about twice as much as my average Lyft ride to my suburban town. Then again, that difference is about the cost of one pizza order for my family, so WORTH IT. I appreciated: * quick response with quote to online booking * accurate price quote given via online booking (including itemized fees/tolls) * gratuity included in price quote given (and clearly indicated as such) * quality of the vehicle * quality of the service given by the driver I haven't had further dealings with the office to comment on that aspect of their customer service experience, but that's because their booking system worked as it should. For me, that's also selling point in the company's favor.

iBoston Limo really took care of me. After a flight…read morecancellation, then a rebooking, then an extended delay, I finally got to Logan several hours late, after 10pm. When I called to let iBoston Limo know of my changed itinerary, they were already tracking my inbound flight; I didn't have to worry about them. The driver met me with my name on a sign - and when you're exhausted, this is important. He was friendly, efficient, and got me safely to my destination. His Escalade was clean and comfortable. Booking with iBoston Limo was easy; they're available 24hrs. I couldn't ask for better service. I will be using iBoston Limo again - highly recommend!

Very frustrating and unprofessional experience with IBoston Limo…read more When I booked, I received a confirmation email that was essentially just a receipt. There were no pickup instructions, driver information, or contact information included. By the time I arrived at the airport, I still had not received any communication from the company, so I had to Google IBoston Limo myself just to find a phone number. I called twice and spent about 20 minutes wandering around the airport trying to figure out where I was supposed to meet my driver. When I finally reached someone, instead of helping resolve the situation, he immediately became argumentative and yelled at me, insisting that he had texted me. I explained that I had not received any text and had been checking my phone constantly, including while I was on the plane. He continued to argue with me, hung up, and then sent me a screenshot showing that he had supposedly texted me. Whether there was a technical issue with the text or something else went wrong, arguing with a customer who is stranded at an airport and cannot find their driver is an incredibly unprofessional way to handle the situation. A simple apology and clear instructions on where to meet the driver would have resolved the issue immediately. Instead, the interaction made an already stressful situation significantly worse. Once I finally found my driver, he was lovely, courteous, and professional. Unfortunately, everything leading up to that point, from the lack of pickup information and communication to the way I was treated when I called for help, was unacceptable. I will not be using IBoston Limo again.

Goldies experience exceeded expectations. Was headed to hospital and not in great shape. Driver was…read moreon time and car was clean and comfortable. The driver himself helpful and pleasant. Communication with scheduler is great. Provided information the day prior. Cost extremely reasonable, but worth more for that level of service.

Asking specifics and not giving me the runaround. I did not use the business...this time, But I…read morewill on my next trip.