It's a rare pleasure these days to meet someone who is expert at fixing something and clearly enjoys it. So it was a treat to watch Nancy restore my metal eyeglass frame that was expensive when I bought it 40 years ago and priceless today, at least until I stepped on and mangled it. And when she put the glasses back on my face, they fit perfectly - no adjustments needed. I'll be back next time I've got a new prescription or (hopefully not) another repair. read more

I experienced truly horrible customer service. Glasses way overpriced. Would never return.

I had spent some time going to various optical locations to find where I found the best choices of frames and landed on this location. Both Craig and Nancy who run the show here are both very nice and capable. They didn't pressure me in purchasing from them but let the products sell themselves. Nancy did the final measurements and double checked my previous lenses and what the prescription said. She also addressed the nuanced changes in my progressive lenses too. On the day I bought my frames they had a 20% off sale, which was very helpful in light the price on the frames aren't by any means cheap. One thing they don't take insurance. If your looking for new frames suggest either stopping in or sending an email. I found calling doesn't seem too successful in getting a hold of someone. read more

Luxton Optical - Glasses display - Eyewear & Opticians Near Me - Greenbrae, California

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Went in for a glasses repair. They were friendly, professional and went above and beyond with customer service. Very positive experience!

Their service is excellent. And selection is as well. Most important, they are experienced professionals. I have been a very satisfied customer for 37 years! read more

I had a great experience with Luxton Optical recently. I worked with Nancy and she spent considerable time helping me pick out frames that both fit my face and look great. More importantly, she suggested lenses that work well with the glasses and my prescription. I walked out of the store with new glasses and a smile on my face. They are perfect. read more

The service at Luxton is outstanding. I had had real trouble getting my new prescription sunglasses adjusted and they were uncomfortable to wear. The kinf gentleman here spent extra time and really figured out why they were not working. They were not even going around my ears and resting where glasses do. I hope Luxton gets lots of business and I wish them the best. They are a great resource for this area. read more

I just had a great experience at Luxton Optical thanks to Nancy. I needed a new pair of eye glasses and a pair of prescription sunglasses. I was feeling overwhelmed with all the choices and Nancy was able to help me in choosing a pair of glasses that look good, fit great and are very comfortable. She was not in a hurry and wanted to make sure she gave me the absolute best service and she did. I love my new frames! Thank you Nancy! read more

I pass Luxton on my daily walk and am always impressed by their *incredible* selection of glasses. My favorite sunnies broke and I saw this as the perfect opportunity to pop in. Gary and Nancy were super warm and friendly, and they fixed my glasses in ten minutes - at no charge! So kind and unexpected; I mean, I'm sure their rent is insane and every penny counts, so I was pretty touched by their goodwill. Things are hard right now. Energy is low and quite anxious here in the good old US of A. Whenever you're feeling bummed about the state of the world, take a second to remember your community; people really do look out for one another and take care of each other. I was reminded of that yesterday at this shop, on a day when I certainly needed that message and was grateful to experience a little human kindness and generosity. Thank you, my neighbors at Luxton! read more

They fit your prescription to their great eyeglass selection perfectly. Linda fixrd an old pair of glasses I use for sports in one day by finding a spare part. Linda is very nice and accommodating. She helps you to select flattering styles of glasses! read more

If you have complications in your vision, OR NOT, go see Nancy at Luxton. 100 percent, you will get the most complete and supportive care. You will be very happy with your capacity to see. Even when I did not know enough to advocate for my vision, Nancy went "to bat for me and my vision." read more

As an individual who rarely posts reviews, I am taking this time to call out Luxton Optical, particularly Nancy and Craig. I initially came into their store to have a pair of glasses, not purchased from them, adjusted due a problem with the sidearm. Craig was as nice as could be, fixed my glasses on the spot, and when I went to pay, he said , "No problem - I'm glad I could help." Little did Craig know what he was getting into as I seem to regularly bend, squish, etc my glasses. On one of these pop-in trips, I found this amazing frame that had just arrived and it was at that point, I thought, time for new glasses. And that is when I met Nancy, Nancy took the time with me going over the different types of lenses, benefits of each, having me test coatings and colorings (I wear progressives with prisms and transition lenses) both inside the store and outside the store in the shade and bright sun so that I could really determine what would best fit my needs. Needless to say, this pair of glasses has been the best I ever have had and receive many compliments as well on how they look. Nancy has a great eye and is able to aid the customer on what and why a particular fit might work from them. That was 18 months ago and 2 pairs of glasses later including prescription sunglasses, I again found myself in the store needing an adjustment on the glasses (I told you I was hard in my glasses), I again walked into the shop and again found a frame that I loved and bought a new pair of glasses. I had not intended to given my fondness of the original pair I bought (and I wear them full time), but went ahead. I picked them up this week and after about a day of wearing them, something was not quite right so I went back for an adjustment. Nancy spent an hour measuring the differences between the 2 sets of glasses, on and off of my face and decided that she was not happy with how the lenses were made and has sent them back to be redone. In this day and age when people are rushed, are not professional, just want to sell you something, Nancy and Craig and Luxton Opticals is as far away from that sentiment as they could be. I have recommended them to friends who have as far away as Pacifica have come to the store given their selection of frames, the knowledge that Nancy has and the kindness and professionalism of both Craig and Nancy. I thank them both and encourage you to visit them for any of your optical needs read more

I love this store. I have been purchasing my glasses from them for many years! They are friendly, have a great selection of designer frames and exceed expectations every time. I love the special lenses I get that I haven't found anywhere else. They stand behind their work. If you want a quality product with exceptional service, you will love working with them. read more

Five stars to Nancy and Jonathan who gave excellent service and came up with a creative solution to my having to wait for new glasses. Thanks so much for your patience and your courtesy and your attention. read more

Luxton is a wonderful community asset. Nancy has helped me WAY too many times when I've had a glasses disaster. She has gone out of her way to rush order for me when I've lost or broken my glasses and need a quick fix. She is knowledgeable, creative and patient and so willing to go the extra mile to help. Love this place. read more

Wonderful full service treatment, the guy was attentive and showed me all kinds of options while reminding me that my prescription would only work with certain frames. The store became busy and he did a great job of staying with me while also making others feel welcome. The store has all kinds of options and I was very happy to see a large selection of frameless options which seem to be out of style these days but are for me all I really want to see out of. read more

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Came o see if my Persol's could be saved, I love them. Optician, took them and stated they may break but he would do his best. Given I couldn't use them as is the sacrifice was worth the risk. 10 minutes later he appeared with my rejuvenated Persols, legs now straight. $7.00 yes $7.00 well spent. Couldn't believe what a bargain. Lovely people, owner and wife. Very highly recommend!! read more

What a great experience getting a new pair of glasses here. Great selection and Nancy Leung was such a huge help and extremely knowledgeable in helping with my selection. Will definitely come back again. read more

Nancy at Luxton Optical solved a 2 year lens debacle. I had progressive glasses made 2 years ago and I could not see out of them. For 2 years I went back and forth with the same optician attempting to correct them, including having 2 updated eye exams. I finally gave up and went to see Nancy at Luxton who had helped me in the past. I told her if she could solve the mystery of getting my lenses correct I would be amazed. She did it! Watching her assessment of my vision, Rx and my glasses was inspiring. She immediately said she could see what was wrong and soon after I had glasses that beautifully worked. I actually think she is a genius. Friendly, relaxed and professional. Thank you Nancy for helping me with what was impossible. read more

Luxton is great. Stylish frames you won't find elsewhere, but most of all there's Nancy. She has amazing attention to detail and knowledge about so many options for how you want your glasses made to fit the way you use them. No other optician has ever given us those options and the personalized, expert attention to guide you through the choices. Excellent products and service. read more

Have been going to Luxton Optical for over 25 years. The service is top notch and the selection of frames is the highest quality and latest styles. Would highly recommend. read more

Getting glasses at Luxton Optical is a luxury experience. The store is beautiful, with all kinds of classy knick knacks decorating the shelves of eyeglass frames -- seashells, orchids, etc. They have an outstanding selection of frames and Nancy Leung has a great eye for fashion. She helped me find frames that compliment my face which is no easy task as I have a long, narrow face and an unusually large nose. It is usually quite a struggle for me to find frames that fit my face but I really enjoyed the experience this time. Nancy spent a lot of time with me and I never felt rushed. I can see better with these glasses than with my previous pair even though the prescription is exactly the same, which testifies to the quality of the lenses. I highly recommend Luxton Optical. read more

This store is probably more expensive than most, but sadly when there is a problem they don't respond. I have been waiting to hear from them regarding a problem and sadly they are ignoring me. Go elsewhere. read more

Very pleased with Luxton Optical. Great selection of frames, very knowledgeable about lens options & Chris explained the choices well without trying to upsell me. My new glasses fit perfectly & I can see well. read more

I've been getting prescription glasses & sunglasses from Luxton Optical for years. They have a beautiful selection of frames and exceptional customer support. Nancy & Jonathon are very knowledgeable about every aspect and go above and beyond in ensuring customer satisfaction. read more

Unless you appreciate being rushed along while every technical request you ask for is either seen as an obstacle, and treated with either flimsy reasoning, or a deaf ear; here's your retailer You will however, get consistent false flattery thrown in, but just to get things moving along rapidly. Lastly as you leave, if you wish to have a work order describing what it is you just ordered, i.e., the kind of frames you just ordered or a break down of the details of the lens, forget it. You will walk out with a small receipt for the charge on Visa you just made, which you later find out..was just the down payment. Needless to say, I cancelled the order!. And if you still decide to venture in, I suggest you void being waited on by Nancy. read more

Professional and friendly service. They know their stuff and it shows that they know how to take care of their customers. Really lucky to have such a resource in our community! read more

I dropped my fancy sunglasses on the ground and nicked the frame and a lens. Nordstrom gave me the info for the manufacturer, who apparently will do repairs, but I Googled the outfit and found a zillion terrible reviews. So, I asked Nordstrom if they knew anyone local who could fix sunglasses, and they sent me to Luxton Optical. I was very happy with the service at Luxton. It was quick and easy to drop off the glasses and they were ready within a couple of days. They replaced both lenses and fixed up the frame for a reasonable cost. You'd never know they'd been damaged. They look fantastic. Everyone I talked to at the store was very nice. Great experience, overall. read more

Products and service are excellent! This was the third pair of glasses I purchased this year. The other two opticians couldn't get it right. Nancy independently interacted with the optometrist when she spotted something she questioned, resulting in a pair of glasses I am finally comfortable wearing. read more

I recently purchased new frames from Nancy at Luxton Optical. After reviewing Yelp reviews of several Marin optical shops, I felt strongly compelled to check them out and was not disappointed! The selection was extensive, and Nancy took her time selecting a number of frames that fit my smaller sized face, then gave great feed back along the way as I finally narrowed it down to the perfect pair. I never felt rushed, even though at times there were other clients in and out. After a week of excited anticipation, my frames and new lenses were ready for pick up...and I'm in love with them! Nancy adjusted them perfectly before I could blink an eye and I was on my way! I will definitely be a repeat customer and highly recommend them to anyone looking for quality glasses and expert assistance. read more

I had broken my glasses in an accident, and the optician from whom I got them was not available. I selected Luxton as an alternative via Yelp, and could not have been happier with the service of Nancy, the manager. She treated me as though I'd been a long-standing client. Nancy obviously knew what she was doing and quickly helped me select the correct replacement frame and lenses. I liked her efficient professionalism, and her engaging friendliness. Although it was late in the day, she'd already called in the details of my prescription before I walked out the door, and the new glasses were ready for pick-up 3 days later! Although they were a bit pricey, they bore out the maxim that you get what you pay for. Highly recommended. read more

I recently purchased a pair of glasses with a new prescription from Luxton Optical. This has been the best experience of any optical business in Marin County. And I've been to several throughout the county. The staff are knowledgeable beyond expectation and the selection of frames is outstanding. Luxton Optical is not a VSP provider, but submitting a claim to VSP online is easy. I highly recommend Luxton Optical to everyone that expects excellent service. read more

Excellent service, I had some issues and I really appreciate their patience and care. High quality service and competence. Thank you!

Just as other reviews, my mom sent me here and Cathy was amazing, i told her a style I liked and she pulled a few rims and next thing I know I have the perfect pair of Prada glasses and I love them! thank you cathy! read more

This has been my families go to place for prescription eye wear for over a decade. Never a disappointment. Nancy is top notch. If you want excellent service, recommendations, and great selection Luxton Optical is for you! read more

I had a great experience here! Pat & Doug where so helpful with finding me the perfect frames. I had a difficult time choosing from their cool selection. I also have a very strong RX. They did a fantastic job getting me THIN lenses. I love wearing my new glasses. read more

Every experience I have had here has been great. The staff are very friendly and knowledgable.

I love my new glasses (very "with it" style) and the great service. My whole family has been getting our glasses from Bob and Cathy at Luxton Optical for the last 10+ years. Great selection with the most current styles. read more

Luxton Optical has THE BEST selection of eyewear in Marin. I love quirky, colorful, unique, AND tailored, sophisticated, just down right cool frames. They have it all. Nancy took care of me. It was all about meeting my particular need -- color, fit, comfort, lens compatibility. She has a great eye (pun intended), she's detail oriented, technically specific and genuinely engaged in finding the right eyewear for me. Great personal service at Luxton. Can't wait to get my new specs! Thanks, Nancy! read more

Luxton Optical's staff is truly amazing. On the day of my mom's 90th birthday her glasses fell apart. I flew into Luxton in hopes that they could somehow put these glasses together again since we were on our way to her party. Within 10 minutes the glasses were fixed and cleaned...they wished my mom a Happy Birthday and there was no charge. Service doesn't get any better than that! Thank you Luxton! read more