We are even more impressed than before, which is saying a lot!…read more My husband was seen at UCSF ophthalmology because he'd had some vision problems that could have been stroke-related and the UCSF ER group was thorough and diligent. UCSF gave him a new Rx for his distance glasses. We took it to Marin Optometry to have new glasses made. When he tried them, they were worse than no glasses or his reading glasses. They checked the UCSF prescription and his previous one. Then checked UCSF's notes. UCSF said he needed a stronger Rx, but the Rx was weaker. Marin Optometry offered to have my husband's eyes tested by Dr. Jean, a proper Rx determined, and new lenses made, all at no charge to him! They really went out of their way to correct someone else's error. We are SO grateful.

Very disappointed by the vision test done. It took just a few minutes…read more My glasses came back completely off. Had another test done somewhere else. a Much more thorough test. The numbers were very different! I would not recommend that place to anyone!

I walked into WinkOptics skeptical , just tagging along with a friend who needed her glasses fixed…read more I had no plans of buying anything. But then I started hearing about these Ray-Ban Metas, and Kaylee, who works there, came over and totally changed the game. She was super sweet and helped me pick out a pair that not only fit my face perfectly, but also matched my swagger--if I can say that. I thought they looked so good, I wore them to work the very next day, and one of my coworkers immediately wanted the exact same pair. Honestly, I thought that was kind of uncool... but also, that's the point. Kaylee nailed it. She saw what worked for me and clearly, it worked. These glasses made me (and apparently my coworker) look even better. So thank you, Kaylee, and thank you WinkOptics. If you need anything glasses-related..go here. For real.

I can't say enough good things about WinkOptics! I brought in my Cartier glasses, which another…read morehigh-end optical store in San Francisco couldn't make transitional--either because the frames were too complex or they just didn't want to deal with it. But Kaeley and the owner Quynh at WinkOptics got the job done fast, efficiently, and with no hassle. They were both incredibly professional, kind, and clearly know what they're doing. My glasses came out perfect--I love how they look, and the transition lenses work beautifully. If you have luxury frames or need someone who can actually follow through with quality work, go to WinkOptics. They earned a loyal customer in me!

Dr. Kaplan gave me the most comprehensive eye exam I have ever had. My new prescription had changed…read moremy life, actually. I no longer have fatigue after years of seeing eye doctors who didn't help. Dr. Kaplan was also great with my son, very friendly and has a clean COVID safe office.

I rarely write reviews, but I felt compelled to share my experience. unfortunately, my visit here…read morewas disappointing and expensive. $240 for an eye appointmentI was given prescription contacts that felt uncomfortable and didn't seem right for me on top of that, the entire experience felt more like a sales sell than an eye care appointment. I was constantly being upsold on procedures and products I didn't ask for or need (ex: charged at the end for unnecessary eye pressure test I said I didn't want to do). it felt like their priority was selling rather than providing quality care. I expected a more patient-focused experience, especially when it comes to something as important as vision care. I won't be returning. Do not let them pressure you to pay for unwarranted fees at the end when you check out

I just recently had an appointment with Dr Kaplan and was so pleasantly surprised and satisfied…read morewith my visit! He has been practicing for 30+ years, he knows his stuff, modern yet very practical. He takes insurance, and has a great selection of frames. I highly recommend!

Fantastic!!! Best optometrist ever!!! I travel from the East Bay to see him!!!…read moreHe does eye training too

I have gone to Dr. Tsang for two years now. I have had glasses for 40 years, but I want another…read moreoptometrist in Novato and had to have three corrections to prescription and it still was not right. Dr. Tsang was able to correct the prescription immediately and I have been fine since. He is very good at explaining all the technicals of eye care.

Every aspect of my experiences was very professional and hospitable. My eye examination was a…read morethorough and warmly engaging.

We love their selection of glasses, the staff are knowledgeable, friendly, and helpful. We drive…read moreall the way from Menlo Park to go there.

I bent my Tom Ford sunglasses during a fall on Mt Tam and took them to Nordstrom where they were…read morepurchased to see if they could fix them. No dice. They suggested I try the Sunglass Hut. Strike two. I asked Chat GPT and she suggested Rims & Goggles. I made an apt online, walked in, and was greeted by a warm woman who said "Are you ok with taking the risk that the metal might break?" I said yes and within 5 minutes she brought my glasses back good as new. I asked her how much and she said no charge-- Please think of us when you need another pair of glasses. I was over the moon and most certainly will. Great, good ole fashioned customer service. Grateful!

Outstanding work. Great communication. A fantastic selection of glass, options and frames…read more Mured, the owner stands by what they sell. Extra extraordinary customer service.

The doctor was excellent. But their front desk people are horrific. They could care less about…read morehelping me, the patient, and were incredibly rude. I'll not return due to the abysmal and incompetent front desk staff.

We had such a wonderful experience at Eyes on Magnolia. Dr. Haack was incredibly thorough and…read morethoughtful during my daughter's exam, and he did a fantastic job putting her at ease. He took the time to clearly explain what was going on with her vision, which made the whole process feel comfortable and informative. I also appreciated that there was no hard sell for expensive frames--yet the selection was stylish, and modern. We are so glad to have found Dr. Haack and are excited to have him as our new family optometrist!

A very thorough, informative and professional eye examination from Dr. Haack and patient and…read moreknowledgeable counsel from Duffy on which frames would best meet my needs and what my insurance would cover. I have gone to many optometrists over the years and Eyes on Magnolia is by far my most pleasant and comfortable experience! Highly recommend this team. You will be put at ease and well taken care of.

Ooof, I may just end up writing this review and never sending it, but I feel like I just need to…read morewrite out what happened at my appointment the other day. Got there at my appointment time, but forgot the glasses I wanted them to help me with, so I asked if it was ok to go back out to the car to get them. And the person at the desk said ok. I only learned when I got back, that was the doctor at the desk. Kind of a strange interaction, given that was the doctor and she was not friendly. I went here since they have great reviews and my doctor was away on vacation. Anyway, then she invited me back for the first tests. Ones I've seen before, but I asked her specifically to tell me what she was going to do before she does it. I have anxiety and it helps me. She rolled her eyes at me multiple times, scoffed at me for being nervous, and overall treated me with little to no respect, walking away and threatening to end the appointment. I would NEVER go back here and I have no clue why they have good reviews, they must give people a discount or something. Anyway, doctors are there to give people care, treat them with respect, and take the patient seriously-this was not the case with Dr Freeman. Do not go here if you want a nice, warm, caring professional.

Great Dr!!! Totally explained everything and was so efficient but thorough at the same time! Highly…read morerecommend!

This is a hard review to write as I'm not sure how to feel about my experiences here. Yes, Dr…read more Tandrow is very nice and polite and pleasant. But out of two visits for regular eye exams, I had a few issues that just don't sit right. I went for my first exam with him a couple of years ago. At that time I was only needing readers, and after the exam I ended up with my first pair of progressives since my distance vision was also starting to go. And yes, many add ons and the glasses were expensive. Both pairs I ended up buying. As part of the exam he told me that I had the beginnings of a certain type of glaucoma that might need to be treated surgically, and referred me to a specialist. The specialist stopped the exam after an initial look and said it wasn't worth completing the exam. Thank goodness she stopped, because that alone was $350 out of my hsa. About a year and a half later I went back for another exam. He asked about the glaucoma. He said my condition hadn't progressed and no need for a recheck by the specialist. However because of the condition, he'd have to use special equipment to complete the regular eye exam, and was I ok with the extra $45 charge. What was I going to say, I went ahead with it. Although I thought it odd that special equipment hadn't come up the last time. I'm 48 and have presbyopia, and really dislike glasses. I asked him about any and all other options including contacts and LASIK. He said LASIK would correct my distance vision but I would always need readers. He described various contact options but said he didn't recommend any of them. I decided to get a LASIK consultation to correct my distance vision, and the corneal surgeon that I consulted with recommended something called monovision. He said I was the perfect candidate as it corrects one eye for near and one eye for distance to give a wide range of vision, and in most cases people adjust and don't need glasses anymore. He said Dr. Tandrow had written on the referral that he didn't recommend monovision for me, but hadn't even discussed it with me. Turns out it is one of the most common corrective procedures for people with my issues. I asked the doctor if he was sure my glaucoma condition wasn't an issue for the procedure. He took another look and said he didn't see any such issues. Around this same time I started working in the east bay and switched optometrists to do my pre and post op checks as well as a test for monovision with contacts to make sure I could adjust to monovision LASIK. They also confirmed they did not see any kind of glaucoma or any other issues in my eyes. I just had the monovision LASIK procedure done and am reading, driving and functioning without glasses or contacts. So happy! Not sure what to make of my experiences with Dr. Tandrow...

This was a hard review to write because everyone in the office is so nice. Dr. Tandrow does a great…read morejob- he's thorough and everything he explained made a lot of sense to me. I understood a lot more about my eyes when my exam was over. It wasn't until I picked out a frame that things got a little more frustrating. The staff was really helpful assisting with picking out frames. Once it came time to pay, I was hit with a really expensive bill. I was under the impression my insurance would cover most of the cost, but they had added on so many things to my lenses that my bill came out to $335 (WITH VSP insurance!). UV filter, reflective coating, and something that makes my lenses thinner were all added. Perhaps in the financial district add ons like this are commonplace but I personally can't afford to pay that much for glasses. All in all, it's my responsibility to have gone over the charges but I was just a little peeved that all these things were added on under the assumption that I wanted them and was willing to drop some major cash. Also, it turns out I don't even like my frames (my fault, obviously) and while most places give you a grace period to return your frames, Tandrows does not. So be sure you like them 100%! I just kind of left the office feeling like I definitely should have skipped getting new glasses. Just make sure you take a peek at the things they're adding on to your lenses if you're on a budget.