Excellent store. Linda is incredibly helpful and has a knack for getting it right. I broke a pair of discontinued frames and Linda found another set of frames that accommodated my existing lenses. Was I ever relieved. Bravo Linda! read more

Find them terribly rude and short with people. Ordered contact lens which I was told would arrive in a day or two but then wasn't told they would be closed the entire following week. There were many other issues, but will just leave it at that. Need to be more customer service oriented. read more

The front desk receptionist was rude, dismissive, and made me feel like an inconvenience from the moment I walked in. No greeting, no courtesy--just an unfriendly attitude. First impressions matter, and this one was not good. The Doctor was great and the eye exam was thorough read more

They will try to sell you the most expensive glasses. Even to your kids who will break or lose them. As a parent if you oppose, it makes you look like the bad guy. Come on, our kids don't need Tom Ford glasses. Just because we have the money doesn't mean we want to spend it all. Give me a break........ I waited to help my son pick out glasses but was told to sit in the waiting area. During that time my son was shown super expensive glasses. Please think as a parent and know that we are not all made of money. read more

My husband and I have been patients here for the past 4 years since moving to Novato. Honestly- I went here initially because it's so close by our house. However, we keep going here because it's a well-run office with good staff and a nice selection of eyeglass frames. Their prices are super reasonable and it's comforting to know we can stop by anytime we need our many pairs of glasses adjusted. Novato's small business community is hurting in a lot of ways. Luckily this place seems to have their act together so hopefully they won't lose their lease in Pacheco Plaza like the hot yoga place did read more

Dr. Arceneaux is AMAZING! She changed up my prescription and I have never seen better! I am so impressed with and grateful for her. Samantha at the front desk could not have been nicer & was very helpful/knowledgeable/approachable. Finally, I appreciate that they are members of the Novato Chamber, supporting our local businesses. A+ experience and highly recommend! read more

I would rate my overall experience 3.5 stars if that was possible, but keeping things positive, I feel ok with 4 stars. On the plus side, the intake staff were friendly. The doctor was friendly and explained things clearly. There were some up-charges for certain aspects of the eye exam and she clearly explained them so I could understand and decide if I wanted those additional tests/evaluations. On the downside, they are appointment only, which includes looking at frames and having your frames fitted after they are ready. This is a minor annoyance, especially because they do not have a modern website with integrated booking. It's possible to request an appointment date and time online, which then becomes an email conversation - not very professional. Related to this, while I was waiting to see the doctor, the administrative staff invited me to browse frames, which I did. I was then prodded by the optician with several questions before she stated "oh, so you DO have an appointment." Yes, in fact I did, and she could have asked me directly if the issue was urgently pressing - or she could have asked the administrative staff instead of hassling me. Again, just not the most professional way to interact with customers. All in all, I'm happy with my experience and the frames/lenses and would consider repeat business. I do miss my previous optometrist though. read more

Best optometrist ever! Couldn't recommend enough. Staff is lovely, office is beautiful, and Dr. Mozayani is simply the best.

Been a patient at Marin Eye Care for about 4 years now and they have always taken really good care of me. I was suffering from dry eyes and they were able to get me in within a couple business days. The staff is always so pleasant and welcoming. Greatly located close to the 101 highway and plenty of parking. read more

I was referred to this practice after my previous optometrist stopped taking VSP insurance. I called the office and they had a cancellation and was seen the same day. Im glad I switched. I received a thorough and professional eye exam. I was highly impressed. Great selection of eyewear as well. The staff and everyone involved made it a great experience. I highly recommend this practice for your eye care. read more

Usually I dread having to make an eye appointment, but Marin Eye Care makes it such an easy and seamless process that I don't mind my annual check in. The eye exam process is efficient, informative, and pleasant. Ordering frames and/or lenses is super easy as well and the staff are all incredibly kind. Reordering contacts is a breeze with their app Marlo. read more

Dr Mo is wonderful, explains with clarity all about your eye condition and options to improve it. Lots of eye wear choices and friendly staff. read more

Marin Eye Care (more specifically Judith--who helped me in selecting my new frames) was referred to me by a mutual friend also in the eye care business. Caitlin was very helpful in scheduling my appointment. She also did a great job of running some eye tests when I arrived, and came to my aid in providing wifi access (the mobile signal was terrible there) when I wanted to send some photos to my wife. Judith, oh my, was amazing. She was so caring, thoughtful, energetic, and professional. She was also very patient in making sure that both of the new frames I chose were exactly what I needed. All my anxiety of selecting new frames simply disappeared in working with her. So grateful. Dr. Mozayani was also stellar. Fun, witty, and professional, she ran a thorough eye exam and charismatically said "I will help you" as we started my dry eye treatment. We also discussed several techniques I could do myself to help alleviate the eye strain I create while working. I really appreciated her holistic approach. Couldn't be happier. read more

Dr M is incredibly flexible and generous with her time. I totally trust her recommendations. I've been getting exams, glasses and lenses here for years and have recommended her to many friends and neighbors, who've all had great experiences with her and her staff. I really appreciate how different it feels being treated by, and being a patient of a woman-owned medical practice. read more

i was referred to Dr Mozayani to remove an object from my eye that was very uncomfortable .. i cannot give her the amount of praise she deserves !!! .. most importantly, she removed the object from my eye, with no pain or discomfort .. although my vision was a little blurry, after the removal, she tried and really wanted me to see the object she removed !! .. because my eyeball had scratches, and hurt when i blinked, she inserted an contact lens, which made the pain stop !! .. she is thorough, very sweet, real and fun .. in the end, she trusted me in a way i don't want to describe here, but really blew me away !! .. i am no longer in any pain, THANK YOU, Dr. Mozayani !! .. the others in the reception area were also very nice and i highly recommend Marin Eye Care ... Gail read more

"Exceptional eye care with thorough exams, effective treatments, and a wide selection of stylish glasses. Professional staff and comfortable environment." read more

Today I had the pleasure of meeting Benny and Miranda at Marin Eye Care. I had a very small repair job that if not addressed would have meant the loss of my blended eye glasses. So I dropped in and asked them to tighten a tiny screw that was going to fall out. I left the glasses with them for repair and for the next 1/2 hour tried to shop at nearby Nuggets. It was a very difficult 1/2 hour of trying to read labels make my way around the store. I started to get a headache and could not wait to get back to Marin Eye Care so I could retrieve my ability to see well. I was so relieved to retrieve them with the screw securely attached. I put them on looked around the room to notice all the detail I was missing, then cast my gaze back at Benny and Miranda who were smiling. "What do I owe you?" Nothing! No! No! Please let me at least write a five star Yelp review! Thank you so much Benny and Miranda. My next pair of glasses will be at Marin Eye Care! read more

I come here for Dr. Mozayani. She is super sweet, very informed, and has a holistic attitude toward life and health that I find wonderful in any health care practitioner. I have only positive feedback for the medical experience here. ALSO, I needed driving glasses for a trip and the timing was tight so she even let me pick up my glasses after hours to make my trip. Above and beyond service with a smile! Unfortunately, I have a hard to fit face and I'm picky so frames are a challenge anywhere. I blame that on my big face, not on Marin Eye Care. :) read more

Recent glasses that I purchased here were barely worn and had lost a screw so they were unusable. I Brought them in for repair and was told that it would take several days for them to be repaired (repair = find and insert screw on a frame they just sold me after an eye exam). While I recognize that all businesses are facing challenges because of Covid, this is simply ridiculous, especially since the glasses became unusable almost immediate after receiving them since they were kept at a second home. While I would like to think this was an isolated incident, my wife's glasses which she ordered there after an eye exam took months to receive even though the exact same pair could readily be purchased online for a fraction of the price and be delivered quickly. It's frustrating to think that the fastest solution is to just buy the exact same pair from an online retailer and have them shipped to my home quickly va waiting several days for the store that sold these to me to simply find a screw. While I'm a big supporter of local small businesses, common sense and reasonable customer service and accommodation should prevail. read more

Marin Eye Care - New glasses - "several days to fix" (ie find screw) - Optometrists Near Me - Novato, California

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Prompt, efficient, friendly, and helpful. The ladies at Marin Eye Care are all so wonderful. I'm used to hours-long eye exams, but this one was so speedy! I was really pleased. I've gone to the same eye doctors forever, and it's ingrained in my psyche that staring into a blinking light means a puff of air in the eye shortly after, but they have a cool high tech scanner that flashes and you're done. Also, the lenses during the vision test totally adjust with input from the computer the doctor uses. SCIENCE! If you have need of excellent eye care, this place should be your go-to. Oh... and they take VSP! read more

always pleasant and helpful. Dr. Mozyani is very thorough with her exams. Linda does a great job fitting glasses.

Poor customer service with lack of follow through. No checks and balances and lack of communication for efficiency in patient care and services. read more

Dr Mozayani is what you would call a true professional. I recommend Marin Eye Care even if you have to travel out of your way to get there

I visited this location for the first time recently, I am new to VSP insurance and this was my first eye exam. This place was the first one to come up as a premiere location on the VSP site, my husband was told by a coworker that we would save more by visiting one of these "premiere locations." The exam part was great, no complaints there. As a forty something, my vision has diminished in the past few years. Due to COVID I put off making an appointment for quite a while. After the exam I was meant to meet with one of the sales people about choosing a frame, I was interested in progressives and readers, but prioritizing my budget. I had to wait nearly half an hour to be seen, which in itself isn't a big deal, but there are no walk ins, appointments only, so I wasn't sure why my appointment was placed so closely to others. When I was called over the woman helping me was very polite, BUT, I made it clear to her immediately that I was looking for the cheapest options only. She got up and started bringing frames over to me, rather than having me look at the display and choose for myself. I was really put off by this. Every frame she showed me was upwards of $250, I've bought my kids glasses for years at Kaiser and am well aware of how affordable they can be. I tried to take a look for myself to find a more affordable frame but she managed to place herself between me and the display at every turn. She led me outside to try on frames mask free, which I did out of politeness, knowing I wouldn't be buying them at these prices. When I chose the ones I liked she said she'd plug in my insurance and give me a quote. The quote was $600+ for the 2 pair. I told her I'd like to think about it and asked for a copy of my prescription, I had been there well over an hour at this point and was over it. She said. "Oh, well we can look at some more affordable options," this really pissed me off as I was clear that was my objective from the start. She rang me up for my $10 copay, gave me a receipt and said have a nice day. I asked again for a copy of my prescription and she fiddled around with her computer a bit, then said she couldn't get it to print. I said "no worries, I can wait." She seemed aggravated. She went up to the front desk and several minutes returned with my prescription in hand. The next day I went to Costco and found two frames that I LOVED, had a fantastic experience and got 2 pairs of glasses with all the bells and whistles for $120! Also, possibly worth noting... when I asked the doctor about contacts she said that they don't really work with my prescription ( around +1.75). I'm not sure if that's true, but my oldest has a similar prescription and wears contacts, it just occurred to me that maybe this was her attempt to steer towards their pricey frames. I could be wrong about that though. read more

Dr Mozayani wonderful. I went there for regular exam and mentioned I wanted to try contacts. My last experience with contacts was horrible, but I was willing to try again. Dr Mozayani was so great in showing me how to get them in and out. I had to have three training sessions and the last one did the trick. The entire office is friendly and the eye glass selection is great. I highly recommend this office!! read more

Hassle free experience. Jennifer at the front desk is very professional and answered all my questions. They had the lens for my perception in stock and it took an hour for the new lens to be installed into my personal frame. There were no hidden fees, it cost $80 for only the lens + $20 insurance, which I decided to add on and it's completely optional. read more

Dr. Yu and the staff were wonderful. I have a great experience. When you walk in the office its clean and a warm atmosphere. They had a great selection of glasses very miche and up to date from popular designers. This us a must go to office if you live near Novato. read more

Marin Eye Care - I love the decor - Optometrists Near Me - Novato, California

Just a follow up review: Every time I've visited Marin Eye care, I've had good experiences. After revisiting this year for my checkup and prescription renewal, I felt very well taken care of. read more

I highly recommend Dr Mozayani. She is thorough, professional and provides holistic expert care.

The staff is very friendly and professional. I felt at ease with everyone there. I loved how much of an explanation the doctor gave me about my eyes and showed me the pictures of my optic nerve and vasculature explaining to me her interpretation. Judith was very helpful in picking out glasses and figuring out how to get the best deal with my insurance. They offer more upscale frames and have a good selection. If you want really cheap frames then don't come here. If you want quality glasses, help picking out flattering frames and good customer service then I highly recommend it. read more

Dr. Mozayani is caring, attentive and is a perfectionist. She takes her time with her patients and with all her high tech equipment makes the exam process easy and accurate. All our family sees her and everyone is super happy. She is the best Eye Doctor we have found in 30 years. read more

Probably the best in Marin but certainly the best if you want to go to San Rafael or Novato. Very busy office with lots of assistants to get your appointment started. Meets appointment time with little waiting either in the waiting area or in your room once they bring you in. 5 Stars all the way around!!! read more

I have carried a pair of sunglasses around for a year in the car because the screw came out and I didn't want to bother anyone. I bought one of those tiny eyeglass kits and couldn't do it. Forever, you could go into an eyeglass place and they would replace the screw and off you go. I don't go to malls, so I put it off. This place was right in front of my parking space, so I went in. "Did you buy these here?" "No." Told them the aforementioned offered up the sunglasses, screw, case. They had a little confer in front of me, told me I HAD TO SIGN a HIPPA agreement so that I would not "SUE THEM if the glasses broke." Hello? Then, one leans into me and whispers, "She (the optometrist) will probably charge you." Placing a screw in a pair of glasses is done by the optometrist? SINCE WHEN? When I said absolutely not, she stated, "Well, maybe she won't." There were two people at the front desk. One "professional" helping someone. That was it. No, thanks. read more

Things that Marin Eye Care offers that are important to me: * Friendly, prompt, knowledgeable, respectful professionals. * Clear + explicit about what insurance covers, what costs what, etc. * Cutting edge technology allows the doctors to quickly read, interpret and identify symptoms of not just the health of ones eyes but overall health. * Doctors and staff really care about their patients. * You leave feeling educated and uplifted! read more

What a great place. Open Saturday Easy Parking, easy to get too Excellent selection of eyeglasses Great Staff Excellent Doctors They really care about you and want to make you look great in eye glasses. They don't rush you and they make sure you and your glasses are happy. The doctor's are excellent. I have met with Dr. Mozayani. She takes her time and explains and listens to your concerns. read more

I highly recommend taking the time to see Dr. Susan Mozayani. She is so patient and attentive to your needs, so much more than just an eye exam. She truly is looking at educating you on the health of your eyes. I learned so much and really felt cared for my her and her staff. A premium experience in the world of eye care! read more

This review is for their business. I did not see Dr. Mozayani, but something doesn't smell right here. I went for an exam and was told that through my insurance company I was eligible to receive prescription sunglasses, which I ordered and paid $140 in out-of-pocket expenses. A week later, when I went to pick up my prescription sunglasses, there were no prescription lenses in them. The sales woman said that she thought I just wanted the frames. I had to pay an additional $25 for the prescription lenses to be tinted so they could be worn as sunglasses. Horrible customer service, and their prices are very expensive. read more

Horrible customer service, wouldn't recommend them to anybody. I called to get a copy of my prescription and she said it could take 10 days. That's ridiculous just print out my prescription. read more

My family bought 3 pairs of glasses from Marin Eye Care on our first family check up...more than $2,000. Since that time our customer service has been poor. Very arrogant. I have had the rubber/plastic nose pads replaced twice - a simple pop in place effort. My prior out of state optometrist office provided the service for free and immediately. Marin Eye Care seemed pissed that I wanted to wait on my glasses the first time I had the nose pieces replaced and charged me $10. The second time they were going to charge $15 and said they would be ready sometime the next week. I requested my glasses back and took them to Site For Sore Eyes. Site For Sore Eyes was vey friendly. They fixed my glasses in 30 seconds and charged me only $5. I will not go back to Marin Eye Care - ever. read more

Dr. Mozayani is great! She always takes the time to understand my needs and concerns and then does an excellent job at meeting them. I've been coming here for years and will continue to do so. read more