My mistake for not checking in advance -- ownership has changed and with it, from my experience,…read morethe professionalism, quality and services. I will NOT return or recommend. Returned outside of health plan as selection and service (frame choices, purchase, exam, lab filling challenging RX, and fitting) about 10 years ago was excellent. Extremely disappointed -- staff does not appear qualified or experienced. Incompetent fitting and staff, including "manager" and receptionist need basic customer service training. Go elsewhere!

We are even more impressed than before, which is saying a lot!…read more My husband was seen at UCSF ophthalmology because he'd had some vision problems that could have been stroke-related and the UCSF ER group was thorough and diligent. UCSF gave him a new Rx for his distance glasses. We took it to Marin Optometry to have new glasses made. When he tried them, they were worse than no glasses or his reading glasses. They checked the UCSF prescription and his previous one. Then checked UCSF's notes. UCSF said he needed a stronger Rx, but the Rx was weaker. Marin Optometry offered to have my husband's eyes tested by Dr. Jean, a proper Rx determined, and new lenses made, all at no charge to him! They really went out of their way to correct someone else's error. We are SO grateful.

I walked into WinkOptics skeptical , just tagging along with a friend who needed her glasses fixed…read more I had no plans of buying anything. But then I started hearing about these Ray-Ban Metas, and Kaylee, who works there, came over and totally changed the game. She was super sweet and helped me pick out a pair that not only fit my face perfectly, but also matched my swagger--if I can say that. I thought they looked so good, I wore them to work the very next day, and one of my coworkers immediately wanted the exact same pair. Honestly, I thought that was kind of uncool... but also, that's the point. Kaylee nailed it. She saw what worked for me and clearly, it worked. These glasses made me (and apparently my coworker) look even better. So thank you, Kaylee, and thank you WinkOptics. If you need anything glasses-related..go here. For real.

I can't say enough good things about WinkOptics! I brought in my Cartier glasses, which another…read morehigh-end optical store in San Francisco couldn't make transitional--either because the frames were too complex or they just didn't want to deal with it. But Kaeley and the owner Quynh at WinkOptics got the job done fast, efficiently, and with no hassle. They were both incredibly professional, kind, and clearly know what they're doing. My glasses came out perfect--I love how they look, and the transition lenses work beautifully. If you have luxury frames or need someone who can actually follow through with quality work, go to WinkOptics. They earned a loyal customer in me!

The front desk lady was extremely rude to me and my client with a mental disability. She hung up on…read moreus after telling me that his insurance doesn't have vision included, after I called back to confirm to her it does have vision included (I had to call the insurance company itself) pretty upsetting considering the Doctor himself is very nice and worked well with another client of mine. She hung up on me and told me they won't take him after the insurance told me it was her job to call insurance and confirm the vision.

I rarely write reviews, but I felt compelled to share my experience. unfortunately, my visit here…read morewas disappointing and expensive. $240 for an eye appointmentI was given prescription contacts that felt uncomfortable and didn't seem right for me on top of that, the entire experience felt more like a sales sell than an eye care appointment. I was constantly being upsold on procedures and products I didn't ask for or need (ex: charged at the end for unnecessary eye pressure test I said I didn't want to do). it felt like their priority was selling rather than providing quality care. I expected a more patient-focused experience, especially when it comes to something as important as vision care. I won't be returning. Do not let them pressure you to pay for unwarranted fees at the end when you check out

Wow! Dr. Tsang is amazing! So smart, so thorough. He absolutely goes the extra mile to make sure…read moreyour Rx is working hard for you. He just updated my Rx for multifocal contacts -- a tricky business. The first Rx was a VAST improvement over my previous one, but he kept tweaking it to make it better and better. I'm thrilled to have someone this competent and dedicated on my team.

I'm very disappointed with my experience here. I went to this shop to purchase eco brand eyeglasses…read morewith magnetic sunglass clip. The initial transaction/order went great and it went down hill from there. Pickup was a week later and the lenses were incorrectly installed so the clip wouldn't attach. They hadn't noticed. They sent them back to lab, 10 days later the "fixed" ones arrived with the same issue, albeit less severe. The lens/clip stayed on but still wasn't flush on the frame due to mis-installed lenses. I kept them for a few days thinking maybe it was okay but realized the misfit caused the clip to still fall off one side of the frame pretty easily, and the clip looked a little funny not being flush on the frame. I returned them again to be fixed. It's now 3 weeks after that second return (6 weeks since the initial order), they still hadn't called so I called them yet again, and they still can't tell me when they will arrive other than their standard answer of "maybe this week." I openly expressed my frustration today with the amount of time it's taken and the lack of communication on their part about what's going on. Instead of acknowledging my frustration, they changed the subject and made it very clear it's not their fault or problem (it's the lab's) and the familiar refrain, "we'll call you when they come in." If I don't have them by this week then I'll seek a refund, go elsewhere and either way, will never ever return.

I really like Rims & Goggles and have been a customer for years. I purchased a pair of glasses at…read moretheir Berkeley location several years ago and still wear them today. The team there was incredibly helpful and took the time to make sure I found frames that I felt great wearing. Unfortunately, my experience at the Mill Valley location has been different. I've visited twice, months apart, and left quickly both times. On each visit, I felt somewhat rushed and got the impression that I was being overly particular about my frame choices. I will continue to shop at Rims & Goggles when I need new glasses, but I plan to visit one of their other locations instead.

Long time happy customer…read more Repaired broken sunglasses for free. Keep the good work.

My sunglasses broke while I was in town and I quickly found Sausalito Optometry who fixed my…read moreglasses in 3 minutes, excellent service, plus I found a new set of frames I really liked, highly recommended!

Outstanding work. Great communication. A fantastic selection of glass, options and frames…read more Mured, the owner stands by what they sell. Extra extraordinary customer service.

My recent optometry experience with Dr. Haack was a very pleasant and enjoyable…read more His place of business was very nice and offered a nice variety of choices, both in price points and frame options. The actual optometry equipment area was very nicely laid out with modern equipment from what I could tell and what I had experienced. His thoroughness conveyed to me I was getting good product for what I'm paying for. Along with the technical evaluation, conversation was friendly and appreciative. I'd recommend anyone who's looking to get their vision evaluated to look into Eyes on Magnolia. Be sure to schedule something in advance since the wait time to see him is pretty long, 4 weeks+, but well worth the wait.

We had such a wonderful experience at Eyes on Magnolia. Dr. Haack was incredibly thorough and…read morethoughtful during my daughter's exam, and he did a fantastic job putting her at ease. He took the time to clearly explain what was going on with her vision, which made the whole process feel comfortable and informative. I also appreciated that there was no hard sell for expensive frames--yet the selection was stylish, and modern. We are so glad to have found Dr. Haack and are excited to have him as our new family optometrist!

Ooof, I may just end up writing this review and never sending it, but I feel like I just need to…read morewrite out what happened at my appointment the other day. Got there at my appointment time, but forgot the glasses I wanted them to help me with, so I asked if it was ok to go back out to the car to get them. And the person at the desk said ok. I only learned when I got back, that was the doctor at the desk. Kind of a strange interaction, given that was the doctor and she was not friendly. I went here since they have great reviews and my doctor was away on vacation. Anyway, then she invited me back for the first tests. Ones I've seen before, but I asked her specifically to tell me what she was going to do before she does it. I have anxiety and it helps me. She rolled her eyes at me multiple times, scoffed at me for being nervous, and overall treated me with little to no respect, walking away and threatening to end the appointment. I would NEVER go back here and I have no clue why they have good reviews, they must give people a discount or something. Anyway, doctors are there to give people care, treat them with respect, and take the patient seriously-this was not the case with Dr Freeman. Do not go here if you want a nice, warm, caring professional.

Great Dr!!! Totally explained everything and was so efficient but thorough at the same time! Highly…read morerecommend!

This is a hard review to write as I'm not sure how to feel about my experiences here. Yes, Dr…read more Tandrow is very nice and polite and pleasant. But out of two visits for regular eye exams, I had a few issues that just don't sit right. I went for my first exam with him a couple of years ago. At that time I was only needing readers, and after the exam I ended up with my first pair of progressives since my distance vision was also starting to go. And yes, many add ons and the glasses were expensive. Both pairs I ended up buying. As part of the exam he told me that I had the beginnings of a certain type of glaucoma that might need to be treated surgically, and referred me to a specialist. The specialist stopped the exam after an initial look and said it wasn't worth completing the exam. Thank goodness she stopped, because that alone was $350 out of my hsa. About a year and a half later I went back for another exam. He asked about the glaucoma. He said my condition hadn't progressed and no need for a recheck by the specialist. However because of the condition, he'd have to use special equipment to complete the regular eye exam, and was I ok with the extra $45 charge. What was I going to say, I went ahead with it. Although I thought it odd that special equipment hadn't come up the last time. I'm 48 and have presbyopia, and really dislike glasses. I asked him about any and all other options including contacts and LASIK. He said LASIK would correct my distance vision but I would always need readers. He described various contact options but said he didn't recommend any of them. I decided to get a LASIK consultation to correct my distance vision, and the corneal surgeon that I consulted with recommended something called monovision. He said I was the perfect candidate as it corrects one eye for near and one eye for distance to give a wide range of vision, and in most cases people adjust and don't need glasses anymore. He said Dr. Tandrow had written on the referral that he didn't recommend monovision for me, but hadn't even discussed it with me. Turns out it is one of the most common corrective procedures for people with my issues. I asked the doctor if he was sure my glaucoma condition wasn't an issue for the procedure. He took another look and said he didn't see any such issues. Around this same time I started working in the east bay and switched optometrists to do my pre and post op checks as well as a test for monovision with contacts to make sure I could adjust to monovision LASIK. They also confirmed they did not see any kind of glaucoma or any other issues in my eyes. I just had the monovision LASIK procedure done and am reading, driving and functioning without glasses or contacts. So happy! Not sure what to make of my experiences with Dr. Tandrow...

This was a hard review to write because everyone in the office is so nice. Dr. Tandrow does a great…read morejob- he's thorough and everything he explained made a lot of sense to me. I understood a lot more about my eyes when my exam was over. It wasn't until I picked out a frame that things got a little more frustrating. The staff was really helpful assisting with picking out frames. Once it came time to pay, I was hit with a really expensive bill. I was under the impression my insurance would cover most of the cost, but they had added on so many things to my lenses that my bill came out to $335 (WITH VSP insurance!). UV filter, reflective coating, and something that makes my lenses thinner were all added. Perhaps in the financial district add ons like this are commonplace but I personally can't afford to pay that much for glasses. All in all, it's my responsibility to have gone over the charges but I was just a little peeved that all these things were added on under the assumption that I wanted them and was willing to drop some major cash. Also, it turns out I don't even like my frames (my fault, obviously) and while most places give you a grace period to return your frames, Tandrows does not. So be sure you like them 100%! I just kind of left the office feeling like I definitely should have skipped getting new glasses. Just make sure you take a peek at the things they're adding on to your lenses if you're on a budget.