This is one of the best experiences I've ever had purchasing prescription glasses for myself - and my son. The examination, consultation and selection process were expedient and pleasant. The staff is amazingly friendly and professional. They were patient and helpful as we selected from their vast array of gorgeous designer and other high end frames. What's more, our glasses arrived in just over one week- even with my progressive lenses. They are definitely my new go-to place for optical needs. read more

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Welcoming and excellent service, I was able to get my glasses quickly done. They said it would take a week but received a text mid-week that it was done already. I can also confirm Johnny who used to work at Chinatown Optical moved over here and it shows in the service! read more

Johnny Vee continues to be the master in the optical business. His selection, style and sales professionalism is unlike any other optical stores that I have been to. Simply the best all around. He continues to take care of his clients. Keeps his word. There can be a flurry of clients in the store but he never made us feel rushed but instead feel valued as a loyal client. Happy to know him for over 15 years. Highly recommended! read more

Came here to get contacts. The staff were extremely friendly. I was in and out within 20 minutes after doing an eye exam and ordering the contacts. I had asked if they had any recommendations for contacts and they gave me a few to try out for a few days. After I settled on which brand, I came back to order and they gave me a week's supply to last me until my order came in. Unfortunately, I lost those the same day but they were extremely nice and gave me some extras to use until it came in. Would recommend for anyone who needs glasses or contacts! Vicki is extremely friendly and helpful! read more

I've been a returning customer for a few years now and have always been impressed with everything, whether it came to their frame selection or customer service. Johnny, Billy, Vicky, as well as the eye doctor were all extremely friendly, helpful, and patient. The problem with a lot of other stores is that they push you to purchase something, but they do the complete opposite here and educate you to allow you to make your own decision. You can tell they're all really knowledgeable, whether it's about what looks good with your face shape or how glasses should fit properly. I've had to go back a handful of times for adjustments to my glasses and they have always welcomed me back with warm smiles. Definitely stop by here if you're looking to get a new pair or glasses or contacts! read more

If you're keen on sales personnel being incredibly rude to you - this is the place to go. Cannot recommend. read more

Friendly and professional service!!! They have a lot of unique and great choices of eyeglasses and sunglasses

So many reviews for other eyewear shops list the brand names they carry, not knowing that every single one of them is made by one company--Luxottica. In contrast, this store carries overseas brands not from Luxottica. If you're in the market for a new pair of eyeglasses, come here and check out the unique styles and prices here before you go to the thousands of stores in America supplied by one monopolist. I took one star off because when questioned why they didn't carry a titanium frame, they sounded a little offended. Maybe my question was misinterpreted, but that was the one off-key moment I had. read more

Very good experience at this location. Staff was extremely helpful and friendly. I wouldn't hesitate coming back for more glasses!

If you don't mind being called out for being a "good consumer" or if you enjoy stressful interactions with salespeople, then you can give this place a try. I eventually bought glasses and had an eye exam/contacts fitting done at this location. However, the entire process has been quite a hassle and less transparent than I would have liked. I can't say I was all too surprised but I guess it's my tendency to hope for the better. 1) The Search It started out nice enough. The first guy, out of the three employees (all male) that I've interacted with, showed me a selection of frames and invited me to come back whenever and said there was no pressure. Since I had vision insurance, I also asked stores about how that would affect the cost of lens/frames/contact lens. Be careful, know your insurance well, and ask until you get a clear answer - I got a variety of answers including insurance not accepted, insurance accepted but not these particular conditions. Ironically, I get the sense that you're treated more poorly with insurance - you can bargain for lower prices even without insurance, and the second guy in this store said that since I was using insurance, there was no return/exchange. I talked to this first guy several times about costs include exam/lens/contact lenses but I was getting contradictory answers. He wanted me to come into the store to discuss. When I walked in, I was handed off to the second guy. 2) The Purchase This second guy said he knows I have been going to different stores and "I know you're trying to be a good consumer but we don't want to start a trade war." He didn't acknowledge that I was getting different answers from this store about insurance, and I was already feeling uncomfortable/guilty even though of course I am supposed to do my research and of course it is a salesperson's job to answer questions. He proceeded to calculate the costs and gave me a "final" sum like he was holding back from saying, "take it or leave it." He also rescinded the additional supply of contacts that the first guy offered, saying, "It's store policy." Store policy is whatever you want it to be. I should have walked out without buying anything in this charged situation. 3) The Exam This was a pretty awkward and unpleasant experience. Lin, the optometrist, was passive aggressive in asking if anything was bothering me and said that he would recommend getting contacts/glasses with the new prescription, "but I seemed to have my own ideas." He also said he had to get to his next patient as I was trying on the eye contacts. His annoyance flashed across despite his gentle speaking voice - yeah, it was weird. After the exam, when I was paying, the second guy - ever the business man - asked if I wanted to buy contacts. I declined and he responded with, "even though it's only this much". After leaving with a nagging feeling, I called asking if I could just get the frame without the lenses but the second guy said the order was placed. This smelled like BS since I called only about half an hour later so it's not like the lenses were made yet or the order was even processed. 4) The Follow-Up I called asking about my glasses because I hadn't heard back. I quickly notice that the glasses are off since the floor was curving up at me. I meet the third older guy who adjusts the frame and says I should give it a few days. I go back after a week when it hasn't improved. So he adjusts it again. Even though I dread coming back, I return a month later wanting to snap my glasses in half. I cannot wear them without strained eyes and a tension headache. I do my research beforehand about these symptoms which are common signs of an incorrect prescription or a poor fit, and that stores will offer a refund/exchange. Instead of addressing my issue, the older third guy first tries to relinquish any responsibility. It takes much too long for him to reveal that I have a 3 month warranty to replace lenses. I mention that there could be an issue with the frame or lenses. He wanted me to come back with my old glasses but I have to tell him to check my records for all the relevant info. He does not take my concerns seriously and says that it seems like I don't know where the problem is so I am questioning everything. He mentions using the computer or reading too much, among other things. I had to continuously emphasize my symptoms, that this did not happen with my old glasses, and that I cannot wear these. On top of this, he says I have to use the same optometrist if I want a repeat eye exam...for insurance purposes. It's a bad sign when a salesperson/provider tries to convince you that your concerns are not legitimate. Next time, I might do what the smart kids are doing and purchase prescription glasses online for less than half the cost and hassle. This whole process and this review took way too much time, but I guess I'm just a good consumer, sharing my experience with other customers with brains. read more

Speedy and courteous service, the staff was helpful and clear in explaining what is covered under insurance. I had my own frame and just need a new examination & lenses fitted. Would def go back if I need new frames/contacts in the future. read more

Really great service In a spacious and calm setting. It's not crowded so you get individual attention without the hustle and bustle. They take my eyemed insurance so we are glad my 6 year old son had his annual exam here. We anticipate to go back for his annual optical needs They also do dilation as well to rule out any diseases. read more

Has a great variety of frames to choose from and will send them to you once they're ready. So you don't have to travel back to their location to pick them up. Makes good recommendations to suit your face. read more

Very nice friendly service ! Am an old customer of Mao Chang for over twenty years and wasn't sure if new owners would be as welcome but they absolutely were superb and even better especially Keith and Johnny!! Very helpful and insightful with picking the right pair of glasses for me and knew their glasses and info!! Got a great deal for the glasses but most importantly their service is top Notch Will definitely recommend to all my friends and families as well! THANK You to Keith and Johnny !! For their product knowledge and 5 star service ! read more

I live in the Boston area but purchase my eyeglass frames in Chinatown NY. Why? Because of Luxeye and Johnny. Great selection for Asian low bridges and really great lenses. I have a high prescription with progressive and received the best advice for the type of frame for me. They don't carry the run of the mill Luxottica stuff but specialize in quality frames from Europe and Japan. And to make everything wonderful, they take insurance. If you want expert advice, great frame selection that is distinctive, you will want to go to Luxeye. read more

Very friendly service in a spacious luxurious setting -- they offer unique brands from Japan and also Brooklyn spectacle. What's also unusual is how they customize the nose bridge for you as well -- most stores don't offer that service. I was impressed at how accommodating they were -- not pushy but helpful. They ended up ordering the frames we wanted from Tom Ford which made everything easier! read more

Great selection. Very helpful. I was able to use my insurance. Reasonable prices. Definitely worth the trip.

Highly recommend. Prior to management change, it was called Mou Chang. Under new management, the entire place has been renovated. The services and level of professionalism is outstanding. Doctor Lin is very nice and Johnny does an incredible job to ensure the best customer service. I would highly recommend Luxeye. read more

Everything about our visit was fantastic. Super COVID-safe - temperature taken upon entry, contact info taken, sanitizer, distancing, etc. Customer service was impeccable - Billy was really helpful and not just selling you the highest priced item, but rather what is actually best to fit your needs. Super knowledgeable about VSP insurance and helped me to use it to the best advantage for what I was buying. Patient, friendly, efficient. We also loved the eye doctor - she was one of the most thorough and smart eye doctors I've seen. read more

This place is awesome, the people working here are so nice. SO got a pair of glasses from here almost a year before and I came to have lenses put into my new pair of glasses (for a very reasonable price). While talking SO mentioned by passing that the frame is cracked in some places (not complaining or asking for another pair) and the gent asked to look at it. He looked at it and said he will order another pair with no additional cost added to our bills. We will definitely come back...oh yea I also brought my many pairs of glasses for them to fix because I am very clumsy and walks into walls and what not so they are kind of crooked... read more

I made an appointment for my 11 year old daughter. I arrived at the appointment time. The place was empty but I was told that it would be a 45 minute wait despite no one waiting. I asked why they didn't call to let me know and was told "I can't call everyone." Horrible service. Don't waste your time and money. read more

Got my sons glasses here about a month ago. Great selections... Good service with friendly staff. The staff was very patient and helpful, as my son was very picky. Directed him to a good style that was suitable for his face. Price is reasonable. Overall I would highly recommend. read more

Highly recommend this optical shop, especially for Asian facial features. I have been to many optical shops to get my frame adjusted to my petite head and very flat Asian face,but none of them could adjust my frame in a way that does not dig into my nose or cut into my ears. One of the optician is very experienced. read more

I'm very impressed with the collections of sunglasses luxeye offers. It's pretty hard for me to find a pair of sunglasses that fits and looks good on me, but with the help of their amazing staff, I now own 3 pairs that I LOVE! I have to thank Jenny and Ryan who helped me and have exquisite taste!! But all their staffs are really friendly! Definitely my #1 optical store to go to!! read more

After having a very bad experience with Ilook today, I went to Luxeye which is a few steps away from Ilook. Quick, efficient service and very accommodating! read more

Unique selection of frames, and great quality customer service. Billy and Johnny helped me select the frame that fits my face and has the style I liked. I highly recommend coming here! read more