Dr. Penshorn really takes the time to listen and lay out your options. I will definitely be coming…read moreback!

The worst customer service I've ever had from start to finish. Both receptionists are casually rude…read more- answering people in abrupt fashion, not providing any information via email (requesting to call them), and refusing to do anything, other than bare minimum, to deal with insurance. I requested my VSP WellVision Exam results multiple times and they never responded. I have medical condition (severe astigmatism and large differences in diopters between eyes) that always has been covered by my insurance (good one from Big Tech company , not a cheap one), but they refused to even inquire about it to my insurance company. They refused to provide me a quote via email either and spent all time on the phone telling me what they cannot do. The Dr. PENSHORN is nice though and I am not sure if she aware of how rude her staff is .

I had such a great experience at Heights Vision, and I highly recommend this practice! I saw Dr…read more Downy Nguyen, and she was an absolute pro. She explained everything to me along the way, and she was proactive in giving me the opportunity to ask questions. What I especially loved about the experience though was that the staff also walked me through all the expenses and what was and wasn't covered by insurance. Too often, I find that other practices don't walk through all the costs and share what is optional vs required. Heights Vision gave a clear picture of everything, and I was able to make an informed decision in getting new lenses for my glasses. Finally, there were little things that just made for a positive overall experience. Online booking with text/email reminders was very convenient. The wait time was less than 5 minutes, and the turnaround time for my new glasses was 1 day (though they said it might take a couple weeks, just as a buffer). I felt like I could take my time in trying on different glasses.

I highly reccomend Heights Vision, especially if you have a complicated prescription and need…read moreprogressive bifocals. My first pair of bifocals (made elswhere) were hard for me to use. At heights vision they make really high tech progressive bifocals that are pricey but worth every penny to be able to use my glasses and see all day without any dizziness or eye fatigue. It was honestly life changing for me. They were also nice enough to pop my fancy lenses into new frames when I broke the originals.

This office didn't fulfil my wish for receiving a good prosthetic eye. Instead, it was unfit for my…read moreshape. Prices felt extremely overcharged. Drained emotionally, financially, and physically. Do not recommend if you're searching to get a prosthetic eye.

They will not be able to email you a copy of your prescription and claim that their scanner is…read more"broken". It's been 6 months and they still can't send me a copy so at this point I think patients should be warned that this is not something they're capable of doing at all/ever.

Was able to make an appointment for the very next day, they took my insurance and my Rx has been…read morebetter than any I have had in years. (I had made the mistake of getting my last 2 Rxs at a certain start-up turned private equity owned glasses chain that you can't even call with questions/Rx issues).

I have been coming to Dr. Amy Poran since moving to the neighborhood. The new location on Court St…read moreis such a nice upgrade with the open windows. My experience here has always been wonderful and comfortable. Definitely recommend coming here if you're looking for an optometrist!

I can't stop loving Park Slope Eye!…read more Because of some of the other salty reviews here, I feel compelled to come back every year(ish) to update my review. I think this is my fourth year being a patient of Dr. Bazan, and I have had nothing but perfect interactions with Dr. Bazan and the Office Manager (I am making up that title - sorry if it's wrong) Aaron. My annual exam was a few months ago, but my aging eyes have been making it tricky to get my prescription just right with multifocal contacts. I went in for an adjustment yesterday, and in spite of my repeated attempts to let my people pleasing get the best of me and not be a bother, Dr. Bazan went to great lengths to fit me with several different lenses until we got the exact right balance to correct both my distance and reading vision. All with a smile and the same passionate commitment to my vision I have come to expect from the good doc. It's an e-mail only office, which I still love. Communicating digitally is so efficient, and I can expect a quick response during business hours. Aaron always answers my email questions about contact orders quickly, and even helped me find a good insurance plan to supplement my sub-par plan. I can't recommend this place highly enough!

Best eye exam I've ever had. Modern equipment means dilation isn't necessary unless the doctor sees…read moresomething something specific. Thorough yet succinct explanations. I've never enjoyed going to the eye doctor before, but this was lovely. Highly recommend.

had a really great experience. The manager was attentive, personable and helpful in helping me…read moredetermine which shape frame suited me best. He also fixed my sunglasses. There're many different styles to try on - classic to modern hipster. They also fixed my sunglasses.

I'm a new customer at Advanced Eyecare and I was so impressed with their excellent work! I've used…read moreseveral other optical shops in Park Slope and Advanced Eyecare far surpasses all of them. Isaac was remarkably helpful, accurate and did outstanding work. I'm very pleased with my new glasses and will be glad to return there for future eye needs. Deborah

Went into Milan Optique and had a really good experience. Vlad helped me out and made the whole…read morething feel way easier than I expected. Shopping for glasses can get annoying fast bc after a while everything starts looking the same, but he was super helpful and gave actual honest opinions. Not pushy at all either, which I really appreciated. They also have a really solid selection. A lot of nice frames, but it still felt easy to look around and try stuff on without getting overwhelmed. Vlad helped me narrow it down and was really patient while I went back and forth more than i probably shouldve lol. Ended up leaving with two pairs I really love. Just overall a really smooth experience and I'd definitely go back.

Shady as hell. I booked my annual appointment and filled out several forms, which seemed odd since…read moreI was just there a year ago for my last annual appointment. Showed up for my appointment and the desk person told me that my insurance (Aetna) only covers standard eye exams every TWO years. I have never heard of this in a lifetime of getting eye exams. I said that this sounded wrong to me because every insurance plan I've ever had includes one eye exam per year--that's why they're commonly referred to as "annual" exams. The guy said, "Well, the doctor will still see you today, but you'll need to pay for everything upfront." I said that I won't do that because it defeats the purpose of having insurance. Of course at this point, they've already got my insurance. I didn't have time to call and check on my plan/policy there in the store; so I just left. Just checked, and of course my insurance covers one eye exam per year. Maybe it was just a mistake on their part, but it happens to be the type of "mistake" that is often used as a tool of insurance fraud. Awful.

[Flatbush Location] I think these people do not know what they are doing. I came in for a routine…read moreeye exam but will not go back to them again. TLDR; I went there in person three times and still didn't get the right prescription, and twice they tried to bill me for $50 ($100 total) that I did not owe. FIRST VISIT: I paid a flat $75 fee. I have medical insurance but not optical insurance. The exam was very strange - quite fast and did not feel thorough at all. I've been getting eye exams for 35 years, and this was different than prior exams. Some parts seemed rushed or not present at all. I wore my glasses there but brought my contacts. Also, the person testing me when I had my glasses on banged some device against my lenses several times, no regard to the possibility of scratching the lens. I mentioned that I may need some light reading glasses It was my first time exploring this need (it's new). I was recommended to try some multi-focal lenses. I was advised that I need to test them in various light conditions and if they don't work then I may need to adjust. Unfortunatley, those were terrible. So I made a follow-up appt. Meanwhile, they mailed me a copay bill of $50; and the bill stated I had only paid $50 so far. In fact I had paid $75, and was told that covers the whole thing. I did not owe any copay. FOLLOW UP VISIT: I brought my bill with me to get the payment issue sorted. The front desk called someone from the back, who then told me, "oh just don't worry about it." Now imagine if I hadn't challenged this and just paid - they would have just gotten $50 out of me for no reason. I'm very sure there are people who do that. Between my first and follow-up, I found out from a friend of mine that you can wear near-sighted contacts and also have reading glasses that you wear over the contacts as needed. That seemed like a much better option to me. I came back in and asked if I can just get near sighted lenses and wear reading glasses as needed, and was told yes. But why wasn't that option presented to me in the first place? Part of their job is patient education and choice. When I was there, they did some optic testing again, which I stated I had already had done the prior week. The staff said it was like taking blood pressure when you see a doctor, they do it every time. That doesn't match any other eye experience I have had in 35 years, but I thought, well, maybe it's a new standard, whatever. However, he also did the whole series of exams before realizing that I was wearing contacts, and had me remove them, and then did it a second time. Why wouldn't he ask if I have contacts and then tell me to remove them before taking the measurements. I ended up getting the literal same prescription I had before I came in. But I know that's not right as I can't see as well. They ordered me a sample pair but I had to come pick it up. So I came by for a THIRD visit to pick them up. When I got home I realized that one of the samples was not the correct prescription. To get it right, I would have to go there a FOURTH time. I don't have endless time to keep going on errands so I just ordered the prescription they gave me. But now I regret this as I really think I need a stronger one. But I already spent my money for the year on their shoddy exam and on the lenses that are too light for me, so I'll just be a bit blind for another 9 months. After this third visit, I got a SECOND bill asking me for $50 copay for the second visit. Nope. This is a follow-up appointment. How are they charging me for this when it was a follow-up appointment? And not a medical appointment. I don't have eye insurance. I think they are probably charging my insurance plan as a medical eye exam for each appointment - even the follow-ups, hence the "blood pressure" optic tests, which is generating a copay. But they then aren't actually asking me for the copay when I complain. I was also told "not to give up" on multi-focals. Well maybe not, but I can't come back every week while you keep running my insurance. I have a job to be at. If I hadn't complained, I would have been out $100 for no reason. If I hadn't found out about how reading glasses work with near-sighted contacts from a friend, I would have just kept trying the multi-focals without a clue that there was a simple solution that worked well for me. Also, their bathroom is dank and weird. If people need to wash their hands and change out contacts, put a little table in there. I do not recommend this business and will not be back. Very disappointing as I live so close.

the clinician was fine but the business is poorly run. Never got a call back when requested, took…read moreforever to get a follow up appointment and when after a month-long wait my appointment was cancelled an hour before I was scheduled to go, hard to get in touch with a person and going by in person x2 during supposed opening hours the place was shuttered...and last but not least their system for appointment reminders is terrible...too frequent reminders and a broken link when trying to confirm the appointment.