Nail salon goers, beware! This place will scam you. My friend and I went here last month for pedicures. Unfortunately, the morning of our appointments, while shaving, my razor slipped and nicked my ankle bone. When we got to the salon, I apologized, told the lady at the front that I couldn't do the deluxe pedicure, and the lady said I could do just gel nails. I originally selected a pink Cat Eye gel color. My friend selected a white color. Now, on to the service. My friend's pedicurist was a very friendly female. My pedicurist was a male and not friendly. When I told him the situation about not being able to do the deluxe pedicure, he acted like it was such an inconvenience to him that he had to do a regular polishing. Additionally, he told me that, because I was not doing the deluxe pedicure, he couldn't trim my toenails, but would do it anyway. Although I was glad that he chose to trim them, it made no sense why they typically don't with a regular polishing. He also said he would not be able to do anything with the cuticles, which is understandable. The cherry on top of this unpleasant sundae? After telling me he was out of the first pink shade I selected, I chose a darker pink Cat Eye gel color. He painted my toenails a glittery purple. I did want to say something before he completed one toe, but felt like I "inconvenienced" him enough, which was not my intention at all. Although I insisted on paying, my friend wanted to. When she got home, she sent me a photo of the receipt, which angered both of us. My pedicurist charged me for a gel polish change with removal, which came out to $30, and an additional $10 and $5 with no service descriptions next to these prices. For the record, I did not have toenail polish on when we came in for our appointments. We have never been scammed at a nail salon before. My friend was here to visit and we were looking forward to a relaxing nail salon day. This is one salon we will avoid in the future. read more

The foot and leg massage was awesome. The nail tech was friendly. The actual pedicure and manicure were definitely not great. Nail shapes were uneven on toes and fingers. Callouses, dead skin not removed. I went home and took out my own nails scissors to clean things up properly. Also, be aware that they will not use any portion of your gift card towards your tip. read more

I can't recommend Aaron enough. He did my gel-x manicure and fulfilled my request for an ombré effect perfectly. Will definitely be back to see him! read more

Luxe Nail Spa - Gel-x by Aaron - Nail Salons Near Me - Overland Park, Kansas

Great location to get your nails done. I love the family type atmosphere and how nice everyone is. I would recommend anyone to try them. read more

Luxe Nail Spa - Christmas nails done by HA. - Nail Salons Near Me - Overland Park, Kansas

I've been coming here for a few years now, I recently moved out of state and plan my visits back to KC when Mo is available. I've tried multiple places in KC and where I live now and the quality does not compare to what I get at Luxe. There are a few times where I have not been successful getting in with her but the others I've had have also been on point and that makes it worth me traveling back to get my nails done right. Not to mention how helpful and patient the receptionist Abby is, I'm always throwing so many schedule options to her and she always gives me the best options. read more

Luxe Nail Spa - Dip nails - Nail Salons Near Me - Overland Park, Kansas

every time it's amazing!! I have gone here for 6 years and love it!!!!!!!! Tina is one of my favorites and today I had Lainey and she was fabulous!!!!! read more

Got my a pedicure today and they lady who was doing my nails was so sweet and kind she also gave a pretty fire massage!!

They are Very kind Here, and listen to what you want done. I am obsessed with my nails. The shape is there The smoothness is there And the length is there! 10/10 would recommend! read more

Luxe Nail Spa - my nails - Nail Salons Near Me - Overland Park, Kansas

I made an appointment at 11am for 2 pedicures. 1 for me and 1 for my boyfriend. We were sat at the chair for about 15ish minutes before someone came and started on us. They were busy but there was a lack of communication about a wait time. My girl did awesome and was so sweet. However the lady who did my boyfriends did not say one word the entire time and seemed like she hated her job. I honestly wouldn't come back here. read more

Cheap work. This was after a week. Terrible service. Person who worked on me watched a video the entire time. read more

Luxe Nail Spa - After a week this is what my nails look liked. Clear coat off after a day. Cheap work. - Nail Salons Near Me - Overland Park, Kansas

They did a good job on my fiance's pedicure. Not so great on my gel manicure. She cut me multiple times with the cuticle snippers and cut me more with a grinder. Management gave me a 30% discount for the manicure. Apparently, she was new. Either way, we're never going back. read more

Luxe Nail Spa - They cut the heck out of my cuticles. - Nail Salons Near Me - Overland Park, Kansas

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I've been coming here for a while. Today I had a disappointing pedicure. The guy rushed through, cut one of my big toenails way shorter than the other and did not polish to the edges. I asked him to fix the polish which seemed like a huge inconvenience to him. Sadly the quality has changed here. read more

I've been going to Luxe for pedicures for a few years and always have had great experiences. Highly recommend!

If you'd like to destroy your natural nails, this is the place to go. They began by taking off my existing dip by making me put my entire hands in a big bowl of acetone. My nail tech then made me rub my nails against a paper towel at the bottom. If I took a rest from rubbing, she warned me that she'd need to use more drills. It's of note that I called 2 times in advance of my appointment to confirm they could do a dip without using the drill on my natural nail. Guess what? Not only did the tech use the drill, she gashed one nail with the drill so hard that hurt for 3 days following my appointment! I expected this dip to last for at least 2 weeks given all the drill work -- I'm at day 12 and 3 nails have chipped and a 4th nail is almost lifted off. The tech was unprofessional, trashing my existing dip, acted like a know-it-all and in the end executed extremely sloppy work. Specifically, the dip didn't cover all of the nail (as evidenced by the short lifespan). A dip with my regular tech at different salon lasts three weeks. And she does not use a drill on my natural nails. The nails themselves are an ugly, pointy and offensive shape. The place reeks of harsh chemicals which is apparently used to cover the smell from inproper cleaning practices. To top it all off, their website advertises $40 for a standard color dip with no designs. I was charged $50 This place is disgusting. read more

UPDATE: After months of attending this salon Ha has asked me to stop returned based on personality conflict. When I go in I have headphones on and I always tip her 20%. I suspect staff mentioned I was frustrated with her constant tardiness. I was notified via text by their receptionist Abby who chose to argue with me after I requested to have a manager call me. The way this situation was handled by both ABBY and HA was incredibly unprofessional. I won't be back and nor will my mother. Original review: Ha is amazing, she is so fast, detailed, and has never hurt me. I love my fills and fresh sets from her - my only complaint is she's ALWAYS 10-30 min late & I never know the cost of my services. I've paid anywhere from $45-75 for fills/full set - they say it depends on the condition of your nails when you come in. I've asked for a different tech as she's never on time, and the front staff was unable to help me pick a tech stating " anyone can help you "... when it's important to me to see the same tech at each appointment. read more

I loved my nail tech and service! However, the girl working the check in desk was extremely rude and gave off "mean girl" vibes which does not match the rest of Luxe nails staff. A customer was less than 5 minutes late after struggling to find parking and she was talking poorly about the customer and making faces in front of her. I love luxe nails but she gave me a terrible experience from being uncomfortable. read more

Love Luxe nails! Sammy is the best. I come in with a picture in mind of what I want and she matches it exactly. Highly recommend!

I came here with a friend to get pedicures and it was great. We didn't have a restoration but they sat us after about 20 minutes which wasn't long at all. they had a great selection of colors which is always nice. The man who was my manicurist was great! My toes were a great length, and all the dead skin taken right off. I thought overall the space was very clean and the massage chairs were nice. I would totally come back and make an appointment next time because it was super busy! read more

This place has HORRIBLE customer service and are racist! I was getting my nails done and the male nail tech asks me where I live. I tell him "up the street". He says out of the hood now huh?? Add to that, he has very long hair and keeps asking if I want his bundles...I am just -- The nail tech then said what did you go to school for? I said journalism. Him: "Oh, you're a reporter?" Me: "Yes" Him: "So classic nails because you can't look like a hoodrat on the news" NEVER AGAIN Luxe Nail Spa. Never again! I then complained to the owner and the owner had the audacity to say he was probably joking. I said do I look like I think it was funny? She wanted to make him apologize. I said we're grown. I don't need a forced apology, but you can address it and I will find another nail shop. read more

Luxe Nail Spa - Nail Salons Near Me - Overland Park, Kansas

It had been voted Best in KC for a reason. I went on a Friday afternoon, and it was pretty busy. They do take walk ins, but I'd definitely recommend setting up an appointment instead, so you're guaranteed to be seen in a timely manner. I only waited about 15 minutes for a basic pedicure. If you go in Monday-Friday, definitely ask for Dom! Excellent service and we chatted the entire time about all kinds of things going around. I'll definitely be back! read more

We came here because our go to place couldn't get us in today and my girls really wanted their nails done. I'm very disappointed in this place. They did a terrible job on my 5 yr olds nails. Like what in the hell is this? We also waited 30 mins after our appointment for them to even start on my 12 yr olds nails. They just left my 5 yr old sitting I the chair and after 25 mins of them not coming back I just told her to get up. It was not a good experience. BeLoved is much better. They are cleaner, more professional and way friendlier. This is crazy! What is it with these nail salons anymore. Unacceptable. They keep making excuses as to why my daughters nails look like this however, this is her third or fourth time ever having her nails done at a salon and we normally go to be loved, and they've never looked like this. They were completely rushed and sloppy. We will not be coming back here. She keeps trying to tell us its the colors she chose, which anybody knows anything about nails knows that's a bs copout. I'm not gonna sit here and argue with a nail tech who clearly doesn't give a damn about the quality of work. They close in 5 mins and just continue to let people come in and they're rushing through their nails. The other two ladies who were sitting next to me were waiting 20+ minutes after coming in and one of them left. They offered my oldest a drink and put her in the nail dryer but didn't my 5 yr old. What a mess of a place. SAFE YOURSELF THE HEADACHE AND WASTE OF TIME AND JUST GO TO BeLoved off Switzer. read more

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I love fast and efficient service! My gel manicure took less than one hour, even with having to remove the old gel as well. I just chose a basic color this time as I didn't have a design in mind. There are lots of dip and gel colors to choose from. Word of advice, make an appointment. I had one, but while I was there I saw three sets of women be turned away because they were all booked for the day. There weren't many technicians in the salon, so I don't know if they were short due to Labor Day weekend or what. I always like to make appointments anyway for piece of mind so that doesn't bother me. You are able to tip on your card so that was nice since I forgot to bring cash. read more

Luxe Nail Spa - Gel manicure - Nail Salons Near Me - Overland Park, Kansas

Been going to Luxe for a few months now, definitely my favorite place in KC. Being able to book through text is so helpful and the check in system is so easy! All the staff of so kind and always very professional and fast. read more

This used to be my favorite place. Ugh. I'm sad to write that the quality of service here has come down as they have begun to focus more on quantity. We booked prior to coming and have found the last couple visits that we still have to wait at least 15 minutes before being seen. They're pretty crowded. Recent pedicure was uncomfortable. The young lady doing my nails spent her time chatting with her friend next to her about how much she hated her prior job and such. She had long acrylic nails that she pinched me with multiple times while painting my toes. It used to be that they assist you in putting your sandals back on when your toes had dried but that was not the case on the last visit. read more

Unfortunately my service wasn't enough for me to come back. I wanted a basic mani/pedi. During my pedicure the lady spoke little English but was friendly. When my pedicure was done, I ended up going home to apply lotion and re trim my cuticles. My feet felt like sandpaper. My manicure tech was friendly and spoke English, but I ended up cleaning the underneath of my nails when I got home. They buffed my nails causing me to have rough scratches on my nails for days. This is a beautiful spa, but I saw the need for more attention towards each client, even if it's busy. read more

This was my first time here and I'm impressed. I had an appointment, showed up a few minutes early to pick a color. They have SO many colors to choose from! They are efficient there!! Staff is polite and friendly. I brought a picture with me and my nails turned out perfectly!! The only reason I'm giving 4 stars is that they had me soaking off previous polish in ACETONE. read more

Luxe Nail Spa - Nail Salons Near Me - Overland Park, Kansas

Luxe is a breath of fresh air. Each and every nail tech is very good at what they do. I have asked for some pretty intricate designs and they always hit it out of the park. The pricing is pretty consistent with what I've found elsewhere for a full set. One of the employees suggested that I try dip with tip instead of a full set for my last visit. I liked it overall, but it took forever and I'm wondering if she didn't suggest it knowing I'd need to come back for another full dip/tip after those were done for. I say this because I was not aware that you can't get a fill with the dip. It makes sense now, but not something I thought of, and over the course of a year, would definitely cause me to spend more money than getting fills. In any case, I highly recommend visiting Luxe for your nail needs! They know their stuff! read more

I went for a mani/pedi. Overall it was enjoyable but she was way too aggressive with the cuticle cutting & cut both my middle fingers. The photos attached are 3 days after, the one on my right hand really hurts and keeps getting irritated. read more

Luxe Nail Spa - Gel manicure - Nail Salons Near Me - Overland Park, Kansas

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I give this place mixed reviews. The pros are that it is clean and has a great selection of gel and dip colors. The cons are that the customer service or care is sorely lacking. Even the owner who greeted me with a cold and scolding "you're late!" (to my appointment) even though I have waited patiently many times in the past year due to the tech running behind (no fault of his) or staff not showing up for work, etc. and have not said a word about it. This is not an acceptable way to "greet" a customer. read more

Went for a pedicure. The polish bubbled up and looks horrible. I mentioned it before I left and he put a top coat to "fix" it didn't work. My nails look horrible. My feet felt dry and rough. I'm extremely disappointed and feel like I was ripped off. read more

I had such a bad experience here - customer service is completely lacking- the nail tech who did my nails was completely unprofessional! As I was getting my pedicure, he was saying rude comments towards my feet which was completely unprofessional and I felt so uncomfortable- I kept an appointment for a manicure and pedicure- I was left in my pedicure chair for over 20 minutes and nobody came and did my manicure Or acknowledged me! I paid and walked out a very unhappy customer! If I could give zero stars I would! read more

My nails chipped the morning after, and they refused to fix 3 nails. I can paint my nails at home and get more than 12 hours of wear.

I have tried many nail places in the KC and OP area, and Luxe is definitely my fave. The salon itself is very pretty inside. It has a classy and more elegant feel without the inflated prices that you have to pay for that "atmosphere" at other places. They also have SO many colors for gel and dip (I'm sure they do for regular too, I just haven't gotten those). The technicians are friendly and I think they are particularly good at listening about what you want done. I've personally never gotten nail art but I know they have a lot of staff who are quite good at it. I'm actually kind of feeling like I shouldn't post this for selfish reasons, because I don't want to make it busier/harder to get an appointment! But they deserve it. read more

Luxe Nail Spa - Acrylic tips with gel polish on top. Apparently, they don't do tips as much anymore because people prefer dip, but they do offer both. - Nail Salons Near Me - Overland Park, Kansas

Have been having issues lately with scheduling. Made an appointment for today and appointment was pushed over 30 minutes behind. More than anything what was frustrating is that no one apologized for being behind. No one attempted to call me in advance to let me know they were about 1 hour behind schedule to respect Their my time. Lately, when I go here, the brunette receptionist is very rude and difficult to speak with; she doesn't respond when you ask her a question and could really use a lesson in customer service. Not sure I will go back for a long while- wasted an hour of my day and more than anything the customer service was bad. Nails look good and the tech was good but the location is seriously lacking in customer service skills. read more

I usually don't get my nails done here but the location is very close to where i live. I got a medium french tip set. $112 not including tip.... and she cut my skin under my nails twice by drilling too much.. They look good but bumpy and not worth over 112$ in this economy is crazy. too expensive for the quality. read more

I've been twice now. I went today, and Ann was my nail tech. I got exactly what I wanted, and they're beautiful! Got my toes done too, but I'm not gonna post a pic of my feet. Suffice it say, they turned out fantastic. Great place, friendly people, and nice atmosphere! read more

Luxe Nail Spa - Nails done by Ann at Luxe Nail Spa in Overland Park, KS - Nail Salons Near Me - Overland Park, Kansas

Absolutely the worst customer service of any salon I have ever been to, and I've been getting my nails done for 25 years. The receptionist is not friendly, and the salon will not redo their work if you are unsatisfied (and trust me, I had a right to be unsatisfied). Don't waste your money at this salon. There are so many other lovely salons in town that actually value their clients and treat them with kindness. Go elsewhere! read more

Long story short: They're friendly but there are a few technicians that provide poor customer service, and I wouldn't suggest this place for a group of 2+ people. Also, keep in mind, don't go on Sundays or make appointments on Sundays because they will only provide a max of 1-hour service or else they'll rush you out of there in a friendly way, so don't have designs in mind and go as simple as possible. We didn't feel like they were attentive for the services that we told them, and we didn't feel like they were cleaning after each client. We're never coming back. The two nail designs I attached are from Pinterest. No, they didn't give my sister the design. Be aware, for most nail salons, for an "acrylic set", they usually don't charge length unless they're super long, but Luxe charge length and shape no matter if you're wanting short tips. I believe it was $5 per service, and $5/nail for designs. Make sure to always ask questions when they suggest gel, length, shapes, design, and etc. because they can overcharge you. Why the 1 star? My review is super long so please bare with me. We are honestly disappointed. My friend called Thursday to schedule an appointment at 12pm. The guy who scheduled us gave my friend an off vibe but we were trying to be positive of the situation since we wanted to celebrate my birthday here. When we got there, the guy in the front seemed nice at first, but he told my sister he couldn't do the two designs she suggested for her acrylics because he said he was slow at creating designs, and that he didn't have time to do it. He didn't even try to suggest designs for her to choose. We did take about 5 minutes to find our colors, and I asked my sister and friend to help me choose a color, but the same front guy rushed my friend and sister to sit down because they began to have walk-ins, but they also told some people to come back later. Keep in mind that my friend did ask them if they had enough staff to do three people, and she told them what services we wanted. He was hesitant when he told her that they did. I decided to pick a random color because he rushed my two gals, so I was done with him. I walked toward the receptionist and told her that I was ready, and she walked me half way to the pedicure area. I was so lost because she didn't tell me where to sit. Keep in mind it was my first time coming to this nail salon. She didn't bring me water when she asked me. She pointed to the side from a distance and told me there was a massage remote and it took me a minute or three to find it. Honestly, it didn't look she wanted to be there. The tech who did my pedi and mani did provide a nice customer service. I got regular polish for both. He did asked if I wanted gel or another color. I didn't feel like he was rushing me out. If I had to suggest a technician for someone's first time, then I'd suggest him. I would've prefer the tech to give me instruction as he finished up, because there wasn't any communication to do after he was done. He went to go sit down with another customer when my nails were drying, and I wasn't sure what I was supposed to do next. I didn't know if he was going to come back and check my nails to make sure they were dried, and then check us out at the front. Keep in mind it's our first time here. We were sitting there for about 25 minutes, and I told my friend that I was ready to leave because they didn't come back and check on us. It seemed like they were going to make us sit in there forever. We grabbed the receptionist and told her we were ready to pay, and she grabbed the front guy to take our payment. Overall, we appreciate the effort but we had the poorest service today. Response/Update: After reading Steve P.'s response I'll just say this. We're not mad at your technicians we're just disappointed with the service that we received. If you guys believe it was our fault for taking a long time to find our colors, then you guys should've helped us out. It's our first time here, and y'all do it different from other nail salons. They normally have us sit down with our tech and they'll ask about our ideas and colors. My sister had the designs already, but your tech never asked her about it. She didn't know when to show it to you guys until y'all sat her down. Keep in mind, we did tell y'all that she wanted the acrylic set with design when y'all scheduled us, so y'all knew ahead of time. Honestly, if there is a time limit to choose colors, designs, and etc. then y'all need to emphasize it on y'all website, when y'all schedule people, and in the store. Overall, I appreciate how quickly you responded to my review. I'm also glad to know you'll have more staff soon. Thanks. read more

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Beautiful Nail salon. My new favorite. Great customer service And complimentary Wine Win win read more

Staff is nice. Needs work on cleanliness. Not sure if tools are being cleaned/or disinfected in between. Watched a nail tech wipe and blow her nose and then go on and continue with another persons nails. Without basic handwashing or hand sanitizer. Massages with pedi was non existent and just wash your hands with a mani and you're done. Has room for improvement due to not being the cleanest and rushing. Nail tech dropped a tool on the floor and went ahead used it on my nails not at least sanitizing. read more