I go to this Walgreens regularly as it is close. The pharmacy is always slow, most likely due to understaffing - the staff are always kind and are helpful though. But I have always had a long wait for both scheduled vaccinations and prescription pick up. The photo area is never staffed so you will need to wait for someone at the front to come and get your order. This is normally not an issue, though sometimes I have had trouble finding a staff person on the floor to help. This location is fine for a quick stop to get basics. read more

I utilize the Walgreens pharmacy at this location and have had wonderful service . However this review is NOT for the pharmacy , this is for the retail checkout . 9/3/2022 I visited Walgreens to purchase infant formula . As we all know there is a shortage and I happened to come across the formula my baby is able to tolerate . He breastfeeds and is sick so I wanted to have formula as a result of him not being able to nurse effectively during illness. The line was extremely long and there were two cashiers . When I get to the register the cashier is a middle aged gentleman and he was clearly panicked and flustered . He had one customer standing to the side of the line waiting for his further assistance and when I gave him coupons for my Similac formula he said "I don't know how to process these." So I said "oh well is there anyone you can ask for help or someone you can call to get clarification ?" He said "nope . There are only two of us here ". I replied ," Is there another manager on call that could answer a question for you over the phone or another store you can call ?" His reply : "no " . So I said " well on the coupon it has instructions for the retailer , let's try those ." The cashier points his finger in my face and says " easy there !" I replied in the most calm manner "sir , please don't tell me "easy there" that's unprofessional and not necessary . I'm only asking you to do your job and help me purchase this formula ." He then points to the door and says "GET OUT! I won't be spoken to this way !" The other customer that was waiting to the side became wide eyed and said "well maybe the other cashier can help her..." I then told the cashier " sir I'm not going to leave the store. You can't tell a customer to leave simply because you're frustrated with your long line and you don't know how to process a coupon ." The cashier replies "well go over there maybe he can do it ..." he then yells over to the other cashier across from him (who was a newer employee come to find out ) and he says "I don't know how to do it maybe you can ..." So I then go over to this new cashier who was kind but also very much clueless . I ended up leaving the store without the formula and proceeded to contact Walgreens corporate office . It has been almost two weeks with no response or follow up form this store. I called corporate again today and they are going to escalate the complaint . I refuse to let this go because it was a very dehumanizing , derogatory and unprofessional experience that did not need to occur . read more

Walgreens - Line totally backed all the way into the photo department essentially . 9/3/22 - Drugstores Near Me - Overland Park, Kansas

THE.WORST.PHARMACY ASSOCIATES EVER!!!! You'll be on hold forever and when you're inside, the pharmacy staff is rude and very sarcastic. Will never come to this location even though it's closer to my home. Very unprofessional and lack customer service in the pharmacy department. I prefer not giving even 1 star. read more

This pharmacy has become a nightmare to deal with. They don't answer the phone. Ever. You can try waiting on hold 30-60+ minutes, but in the end they'll just hang up on you. They take days to fill electronic prescription orders sent by doctors unless you go there in person and check on status. The app used to be a great way to quickly and efficiently order refills, but now it is not. Refills hang "in progress" until you go there to get them to complete it after days of waiting. Just awful. They need more staff or something. read more

I have been a customer of Walgreen's, in various cities, for 50 years. Until now, it's been good. But this store is the worst of my considerable experience. If you have infinite patience for all kinds of bad service related to the pharmacy, this will be the right store for you. Otherwise, I would recommend you go anywhere else. read more

So far been waiting in line at the pharmacy drive thru for 30 min. I have now advanced from 6th in line to 3rd in line. Car line is wrapped clear around the building. Pharmacy was closed Saturday and Sunday (not a holiday weekend). Call the pharmacy, no answer. Call the store they can't tell you much other than the pharmacy is short staffed. They did fill my son's prescription faster this time, but seriously! Which is worse waiting a couple days for it to be filled or waiting in line for an extremely long time. Next refill will be moved to a different pharmacy. I CAN NOT HANDLE this any longer. I have never had a pharmacy experience like this ever. read more

Rude and unprofessional staff. Both in store and on the phone. I was in the store and had a poor experience with the photo center. I also tried to call four times only to be hung up on each time. read more

DO NOT VISIT THIS PHARMACY. My husband and I scheduled appointments online for COVID tests this afternoon. When we arrive at our scheduled times, the pharmacy is dark and closed. No one is there. No sign to indicate why it is closed or when it will be open again. No one from Walgreens notified us in advance to reschedule our appointments. I am appalled by the lack of professionalism from a retailer in the healthcare industry during a global pandemic. Disappointing that providers who are tasked with protecting the health of their customers fall so incredibly short. I will NEVER go to this Walgreens again. And I may never go to a Walgreens again. I want to give this Walgreens ZERO stars, but one star is the minimum rating that I am able to submit. read more

The pharmacy has gone down hill the last couple months. I've waited 25 minutes in the drive through lane. The staff moves extremely slow. Find another pharmacy! read more

Absolutely worst pharmacy service ever. They had plenty of people working but only one on cash register who is working with someone that was taking forever. Absolutely no one else bothered to help people waiting in line. Finally someone came to help no apology, or even acknowledgement that I had been waiting over 15 mins. Time to change pharmacies. read more

This pharmacy at this location is the best! The people are efficient and really care. Always get me in and out so fast and with treats for my dog. read more

The people working at this particular location in the pharmacy are extremely polite and helpful. I want to especially mention Mike, one of the head pharmacists. He goes above and beyond every time I'm there. read more

Do not attempt get through this store quickly. The transaction process is laborious... painfully long no matter when you go, even if no one else is in the store. read more

I was rather pleased with this establishment, specifically speaking on behalf of the store front. Several of the workers were very charismatic and assisted me throughout my shopping experience. I was also very pleased with the cashier as he carried on conversation with me and made me feel like his only customer. Overall I was very pleased with this location. read more