Love this nail salon!! They make you feel very comfortable and taken care of. Love Tramread more

I LOVE the Polish Lounge! It's always immaculately clean…read more The vibe is great. And each of the techs are professional, very talented and do amazing work. From the moment you walk in and are warmly greeted to how you are checked in on throughout your time here, there is nothing overlooked--including a beverage of your choice which after a long day or week--who doesn't enjoy? I've been coming here for four years and I never have had a regret or bad experience. Do yourself a favor and make an appointment.

I walked in and was very impressed with the modern and sleek look of this nail salon. It also…read morelooked immaculate, so I was off to a good start. The lady took me on time. I received a manicure and pedicure. They had many colors to choose from. I chose a lavender color. It ended up being very thick. I had that experience at another nail salon and just let it go. Then I regretted it later at home. It started peeling quickly. I did not want that to happen again. I mentioned it to the nail tech and she did not want to use a different polish. I had to insist. She finally agreed to redo the two nails she had polished. This put a strain on the experience. Overall, I am happy with the way my nails turned out but I am not sure I would return.

I have been here already a couple of times and the few times I have gone here it's with an…read moreappointment. It's best with an appointment because sometimes they get booked but they always take walkings. The establishment it's always clean and organized. There's a few people who are definitely master of doing nails and some designs are so pretty . Will be coming back to do my holiday nails .

I am always happy with my gel mani/pedi here!They are a very professional salon, great location,…read moreclean, my go to spot for years and I highly recommend.

I LOVE KAIS! They do such an amazing job with Gel-X and intricate designs, and the pricing is…read morereasonable for the service. Every set I've gotten has been perfect, and they really pay attention to detail. The staff is super kind and friendly, and the salon itself is very clean. I especially like how the nail techs are spaced out so that it doesn't feel crowded or like everyone is on top of each other. You actually have personal space and can relax during your appointment. The front desk receptionist is also incredibly helpful and knowledgeable, especially when it comes to nail polish options and helping you decide what to get. Booking online through their website was very easy, and I appreciated the reminder text they sent so I wouldn't forget my appointment. Overall, a great experience every time. I would highly recommend Kai's if you're looking for quality Gel-X and detailed nail designs in a clean, welcoming environment.

This is a very stand up business. Earlier today there was a miscommunication with payment, as my…read moreminor child had her nails done. Services were rendered and paid for. There was no issues at the time due to the person that paid was not aware of the cost. Once they got home and told me, I called the business and questioned it. Without hesitation they apologized and refunded me the money. It was a small mistake, but the way it was handled spoke volumes! Thank you Posh Davie, this is just another reason to continue to support this business!

I decided to give Posh Nail Lounge another chance after not coming here for about a year. In the…read morepast, it seemed like I was often paired with newer or less experienced nail techs. Unless you wanted something very basic, like a solid color or a French manicure, they usually couldn't do nail art. There was one tech who could do designs, but my sets never lasted, so I eventually found another salon and stopped coming. Recently, I needed my nails done last minute and figured enough time had passed that they would have more experienced nail techs. Unfortunately, my experience was pretty much the same. I showed them the first inspiration photo, and two different nail techs told me they didn't know how to do the tie-dye French tip. I was honestly surprised because it's not a particularly complicated design. Since that wasn't an option, I switched to a milky white manicure like my second inspiration photo. Instead of trying to custom mix colors to achieve the look (something other salons I've been to do all the time) they simply pulled different polishes from the shelf. Every option leaned gray instead of the soft milky white I wanted. At that point, I was frustrated and just settled for a plain white so I could get out of there. I will give credit where it's due: the foundation of my nails is good, and the shape came out exactly how I wanted. My pedicure was also well done. However, the polish on my toes chipped shortly afterward, and I honestly can't remember the last time that happened. If you're looking for a basic manicure or pedicure, this salon may work for you. But if you want nail art, custom color matching, or someone who can confidently recreate inspiration photos, I don't think this is the place. I really wanted this visit to change my opinion, but unfortunately it reinforced why I stopped coming in the first place.

I have been coming here for 6 years evey three weeks to see Lisa. Her work is 5 star. We have great…read moreconversations while she does my nails and toes. I highly recommend Toi Spa and Lisa.

I desperately needed a mani pedi and decided to go here…read more The place is clean with the latest OPI. My nails turned out okay but not the best and what I usually like. The prices are a bit steep. Overall a decent manicure and pedicure. Good if you want something quick.

The manager accommodated me at 5:30pm on a Sunday. She did a great manicure and pedicure on me…read more Music was calming too which I appreciate. Will definitely be back.

Clean and tranquil environment. Jenny was professional and pleasant, and she did an excellent job…read moreon my gel manicure and pedicure. Thank you!

Came in asking for structured gel, confirmed price when I checked in that it was $45 the lady who…read morewas very distracted confirmed it was $45. When I go pay they charge me $65. They say they did builder and told them I asked for the one that was $45 not $65. They wouldn't budge and said it was the front desk ladies word against mine and still charge me the $65. Never coming back.

Every few months I get a manly manicure with a shine buff and tried out this place for the first…read moretime, although the wife has been here recently for a mani-pedi. The coordinator at the front informed me that a mani and buffing would be $25 since prices went up today. So sat with a friendly employee and my nails were done in twenty minutes, looked OK and then tipped her 22%. The bill receipt said $33.00 and inquired to the owner about the higher price then was quoted by his employee. He advised that the $33.00 price still stands since prices went up today and are listed on each table. So I guess the listed prices on the tables supercede the initial verbal price quote from the coordinator prior to the mani. Good nail work but bad communication.

pretty sure I lost a toe nail because of this place. Not long after getting a pedi here, a toe…read morenail popped off and that does not happen to me. I wasn't 100% positive so I didn't review sooner but not sure what else coulda done it. Female nail tech was also cold, unfriendly and made me very uncomfortable which was not normal for there. I never went back. Consider myself blessed it wasn't worse. Hope they use this as a clue to sterilize more and better, including their soak tubs- even when they are in bad moods.

Affordable, but the service is not welcoming and the treatment feels inconsistent depending on the…read morecustomer. I waited for an appointment they gave me, only to have my daughter's quick manicure pushed aside so they could take a later walk‑in instead. This wasn't the first time the atmosphere felt biased. We're done with this salon. *** Responding to owner's reply. Thank you for responding. To clarify, the issue was not the service length, it was the lack of communication. At no point did anyone explain that my daughter's manicure needed to be paused or adjusted. She was simply stopped mid‑service so a later walk‑in could be taken instead. Had anyone spoken to us directly, this would have been a very different experience. My review reflects the pattern of selective treatment and the way the situation was handled, not the pricing or the skill level. A pattern of Poor communication and biased customer service.

I am prefacing this review with the fact that my daughter has been coming to this nail salon for…read morethe past 8 years, religiously every 2 weeks. She sees the same nail technician, Cindy, who does an outstanding job. I have also had my nails done when I visit my daughter, this most recent time is no exception. And I am visiting all the way from California. Jack did my nails- and he did a great job. This review does not concern the nails techs, Cindy and Jack. Rather, this is focused on the poor customer service from the receptionist, Shania. My daughter scheduled our appointments on Saturday afternoon. We arrived on time, my daughter went to her technician's station after checking us in. Unfortunately, the receptionist did not show me where to go or tell me who my appointment was with. First impressions are lasting impressions. I noted this as I returned to the front desk and repeated my name, that I had an appointment but did not know with whom my appointment was scheduled. Shania showed me to Jack's station but still failed to tell me his name. At the end of our services ($300 of services for my daughter and me), Shania asked me if I wanted my receipt, to which I said 'Yes". I asked Shania if I could tip in cash, which she said 'Yes'. I gave Shania 2 $20 bills and informed her I was tipping $20 to Jack, $10 to Lin (the techs who did my mani, pedi). My daughter already tipped her nail tech. Shania failed to give me my change and I did not notice until we left the salon and went to our next destination. By the time we got to our destination, I told my daughter we need to go back to the salon because I did not receive my change. When we returned, my daughter went inside, explained to Shania that she did not give me my change ($10). Shania told my daughter that I told her $30 tip for Jack and $10 for Lin, that Jack already left for the day and we'd have to wait until Monday before we could get the change. My daughter told her that was wrong, I would not have tipped $30 on a $100 service and did we really have to wait until Monday to get change that was owed. My daughter returned to the car and gave me Shania's explanation which was unacceptable to me so I went into the salon. I confronted Shania who repeated the same story- that I told her $30 tip for Jack, $10 for Lin. I said, "You're lying because I clearly told you $20 for Jack, $10 for Lin". I don't normally call people out like that but there was no remorse from Shania, no apology, no words like, 'I'm sorry for the misunderstanding." Instead, she responded with feigned shock, said it was not a big deal and gruffly put 2 $5 bills in my hand. I said if it was not a big deal then you should have given my daughter the money when she came in a minute ago, particularly because we doubled back once I realized I did not get my change. This is not about the $10. Rather, this is about the principle of the matter- how to treat customers who are spending good money in your salon. This is not how a receptionist should deal with customers. She took no accountability, no responsibility for the mistake. If she had genuinely apologized, that would have been different. I explained to Shania that we doubled back because I realized the error and even then she could not manage to muster an ounce of remorse. She is a horrible receptionist. A receptionist is the face of a business. The first person that a customer interacts with whether over the phone or in person. Shania should not be the face of your business. Please put a receptionist in place that understands the value of providing good customer service and has the maturity and wherewithal to acknowledge when a mistake has been made. Until then, your business will suffer. I echo the comments of a prior reviewer- the additional charges for every little thing is annoying and leaves a poor taste in customer's mouths, not to mention seeing each technician with signs posted at their stations with QR codes to send them tips. Seeing those posters and signs for how customers can tip each nail technician through Venmo or a Cash App service really cheapens the ambiance and having to interact with a receptionist who has no clue on how to treat customers does not help!!!! $300 for nail services for 2 people, plus tip and a bad attitude? I don't think so.

Not wanting to return to the same place I'd previously gotten my nails (fullset) done, I searched…read moreIG specifically for a nail specialist who worked at Ritz so that I could see their work. Kay jumped out! Her posted pictures with looked beautiful! So, I immediately booked an appointment for an acrylic fill w/ gel polish. I was immediately greeted upon entering and only had to wait a short time to be seated at a station. Being an ambivert and not really into small talk, I don't usually hold conversions while getting my nails done. But! Kay and I talked and laughed for almost the entire time! She's very personable and down to earth. She's also a perfectionist, which I love. It's very evident that she loves what she did and takes great pride in her work. The entire experience was great and I'm overly pleased with her work. She has a new client with me!!!

I love coming to any Toi spa location but this location is just gorgeous and the staff is very…read moreattentive to detail and making sure you feel comfortable with whatever treatment you receive. I work on my feet a lot so I was get a foot massage with my foot pedicure and I also like to sit alone in a corner so I can enjoy it and they are never against if you want to move to a different seat but if you are booking I would recommend putting it in the booking notes. They also have an extensive treatment menu including Russian manicures which are the new trend in the spa industry. They also offer complimentary drinks with your service. My tech was Camilla and she was amazing and very detailed I also loved her cute rubber duckie hair clips.

This is my favorite Toi Spa in the area. The interior is so zen like and relaxing. The staff are…read morealways friendly and service is great. I have never had an issue getting an appointment with one of my favorite techs. The last time I was there I was looking for a fall color and my tech suggested a new brand set they had just received. She even helped me pick out the perfect color for my skin tone. It turned out gorgeous and that brand is now my go to. Plus it's in a convenient location with plenty of parking. You can't go wrong.