Luna is fabulous. I'm with all the other 5 stars on this salon! It's a warm, welcoming comfortable salon, unlike the large, loud bustling places I've tried. The Stylists are all sweet as can be and attentive to your needs, even if they aren't the one working on your hair. I have been a customer of Meleah's, as have several of my friends and we are always super happy afterward. I have literally gotten texts from my friends on multiple occasions just after having their hair cut or colored, raving about how they look and feel.
In looking at the other reviews, I'm not surprised at all of the great reviews, but am shocked to read the comments by one reviewer, CB, because over the time my friends and I have been clients at Luna it's been nothing but awesome. So my points regarding the comments the other reviewer made...
She complains that phone calls are not always "answered". I've had mine both answered and go to voice mail at times. No big deal, they have always called me back and scheduled me within a quick and professional timeframe. The stylists are always dedicated to their clients and do not (understandably) stop mid-color to answer the phone. I appreciate this! Luna's outgoing voicemail indicates they check messages daily, and to please leave a message and they will get back to you as soon as possible. And they do.
Another unusual complaint CB makes is regarding the stylists needing to take a break for lunch, and eating in the salon. She actually calls it disgusting and sometimes smelly. First of all, this salon does not have a "break room", and the stylists are human beings, not robots. They are on their feet all day. They get hungry. I want my stylist to be comfortable and have lunch during their workday, don't you? Second, what food does not have an odor? I have seen them eat salad for their break sitting down and don't see any reason to complain if they take a lunch break, if their food has a crunch or if it (God forbid) might even have a smell to it (it's not cardboard, for goodness sakes).
CB also says something about the prices on the website being low. Not true either. In fact, clients can get most, if not each of those services at a lower price than what is listed.
Lastly, Every salon I've ever been in has conversation in the air, including life events, family and friends. So...?
IMO it seems like this reviewer is a nitpicker and must be very, very difficult to please. As a business owner, I understand that every business ends up having a crazy, impossible-to-please client now and then. The way her complaints are worded leads me to believe this is just exactly that type of client and, more importantly, if she's so unhappy about her experiences, why does she continue going back? read more