I left my driver's license with their front desk at Lumina, and when I returned just two hours later, they told me it was gone -- no apology, no explanation. Because of this negligence, I lost three full days of income doing delivery work (Uber, DoorDash, Instacart) and had to spend time and money replacing my ID. To make it worse, even with a paper replacement from the DMV, I was blocked from working with age-restricted items like alcohol or some medications. That meant even more lost income -- and they didn't lift a finger to help, explain, or take responsibility. Zero ownership. Zero compensation. Zero care. This is how they treat people. read more

LUMINA - Confirmation letter - Condominiums Near Me - San Francisco, California

It's shocking to see the negative reviews regarding Lumina because this building is by far one of the BEST in the city - from their phenomenal amenities to their notch staff members, this is been one of my favorite buildings to live in. I cannot say enough amazing things about the staff at the front desk, they are friendly, helpful and personable. Security is great as well and they always call anytime someone is visiting to make sure there are no non-permitted people in the building. The amenities include an indoor pool, rock climbing wall, indoor movie theater, roof top bbq, 5-star gym and even a dog grooming room (you can book it and it has all the supplies to groom your dog). On top of all that, the building is constantly putting on fun events for the residents (wine tasting, holiday markets, cooking classes, game nights) and kid-friendly events as well for the little ones (cookie decorating, events for every holiday). Also (I could truly go on forever) there is valet parking and a food market + pet market downstairs. What more could you ask for? read more

I've been at Lumina since it opened up. This is the third high-rise complex I've lived in in this area. The variety of amenities are incomparable to other high-rises in San Francisco that have similar or higher condo fees. Lumina had some growing pains as the HOA Board and GM replacement addressed various nuisances a new complex of this size experiences. The streets that face all sides of the complex are much quieter than other streets in the area and it's easy to get into the garage versus the location of some garages at other complexes during rush hour traffic. A number of the units even on low floors have views of the ethereal bay bridge lights. Covid Pandemic safety protocols were managed promptly and quite effectively while still providing residents virtual social experiences to help community spirit in these unprecedented times. read more

LUMINA - Condominiums Near Me - San Francisco, California

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Best building we've lived in! The folks who work here are great and do a great job maintaining the areas inside and outside the building. There's a beautiful gym with private studios, great amenities (game room, theater, common room, private dining room, common laundry machines, etc.), indoor saltwater pool and jacuzzi, valet with hourly guest parking, etc. There are lots of events hosted by HOA and they are developing the Crossing at East Cut with a small farmer's market every Sunday. It's only a 10 min. walk to the Ferry Building or 15 minutes from Union Square. Only downside is it's very expensive, but you get what you pay for and it's well worth it! read more

This is the best building in San Francisco. Love living here. Best and safest location as well. There should really be nothing but 5 stars. I am physician and my husband is an executive and we love this place. They have great concierge, valet parking, dinning room, gym, amenities, and even dog wash room. What else can you want. The woodland market is right outside as well. There is also a boutique dog store on the other side. Hands down the best building in Sf. Probably will grow old here. Slowly moving up to penthouse. I love love love Lumina. read more

I am surprised by some of the poor reviews here. I lived at the Lumina for two years and LOVED it. The staff is really nice and everyone from the front desk to the loading dock has been incredibly courteous and helpful. The building itself is beautiful and modern, and the amenities are also some of the best around (I have honestly never seen a nicer gym!). It's also quite a convenient location to Woodland's Market, BART, Embarcadero, Union Square. read more

Absolutely horrible living experience. Not only were my gf and I accosted by a homeless man using drugs in the "secure" upstairs lobby but we also found another one living in the back stair well. Though the maintenance department is responsive it is sad that my toilets overflow at 1 am to the point where I have 2 inches of water on my floor's. And at the end of the day when I reached out to the leasing office they told me that security and property management was outside their scope. BS complex, BS management, DO NOT RENT HERE! read more

Nicest building in San Francisco. Full gym, spa, lounge, kids room, movie theatre and more. 10/10, pinnacle of luxury.

Unfortunately we experienced the buyers remorse that other reviewers have warned against. All the promises of high end luxury is just that. Everything is sub par to what was promised. From less than adequate communications systems in the elevators that often break down, (we've been stuck twice) to sloppy finish work. To move in punch lists that don't get addressed for even up to a year. flat out lies by lumina sales team that the building is embedded into the bedrock. What's worse, is the way the developer Tishman Speyer refuses to address and take responsibility when things go wrong. So sad I invested my money in this development. read more

Sean Cassidy is a completely incompetent GM for Lumina. He is in over his head. My windows have never been cleaned since I moved into Lumina in February. He was in my apartment last evening with my property manager and saw how dirty the windows were. I run a small business and realize the importance of relationships. He should be fired. I feel badly for the owner of my apartment as this is his investment. I pay $6,000.00 a month rent and he will lose me as a tenant if he can't get this GM to get his head out of his ass. read more

I've been living at Lumina for almost a year now. The building has had the typical construction issues faced with most buildings recently finished. The apartments are well designed and the common spaces impressively open and comfortable. Receptionists have also improved considerably their service quality that it's enjoyable chatting with them. I highly recommend the building for anyone who wants to benefit from a unique view and convenient amenities! read more

On the surface everything looks nice. Issue is the building is very noisy. Think of a hotel where you can hear the neighbors and the elevator doors opening and closing. The building is constructed in a way that the noise is carried throughout the structure. People have complained of gym noises being heard several floors above the gym. Construction noises are carried up the tower and are still a daily issue. For the price and promise of luxury this falls short. We can hear our neighbors in the hallway, them opening and closing their cupboards and the pets above us running back and forth. This is in no way what we expected from this supposed top tier builder. I love the amenities even though they fall just short of pure luxury in execution. It has been over a year and we are still arguing with the builder on finishing issues. Also, they make up a large percentage of the HOA board and tie our hands from making improvements. Don't get me wrong, I want to sell this place for a profit but I don't want people to find out the hard way, like we did, that this is not true high end luxury. read more

Lumina is quickly becoming one of the worst developments in San Francisco. Like Tishman Speyer's sister development, The Infinity (located across the street from Lumina), the developer cared little, if at all, about the ultimate success of what they were building. Value Engineering seems to have dominated every decision the developer made at Lumina. Tishman attempted to provide value, by programming into the project, common area amenities (common area amenities are cheaper to build out than building quality into each unit) and it backfired! The lack of quality in each unit is palpable; from the lack of appropriate sound insulation between floors and units, to neighbors cigarette smoke and cooking odors migrating between units, to the fact that MORE THAN 45% of Lumina ownership are foreign investors with absolutely zero interest in having a "Pride of Ownership" mindset, the lack of quality is a daily constant! Renters at Lumina often let their pets into the common area hallways at night to relieve themselves as opposed to taking their pets outside to do such....renters don't give a shit about HOA rules or their neighbors... and the renter mindset prevails at Lumina. Lumina owners are mostly disgruntled at the lack of quality provided vs. the quality promised by the developer. To make matters worse, the HVAC systems in almost all South and West facing units (about half of the 646 units at Lumina) do not properly cool and heat the corresponding individual units (spawning talks of possible lawsuits). Because of the effects of global warming, SF is no longer a foggy city, therefore HVAC units need to be properly designed and installed...at Lumina, this did not happen....south and west facing units become unbearable during sunny days (regardless of time of year). The development, having NOT been built on bedrock, it's significant $2M HOA budget deficit, and it's high rental occupancy, renders Lumina a disaster in progress....rent here, don't buy here....the place is a total disaster! Unfortunately, MIRA SF, Tishman's next development (located across the street from Lumina), will likely be more of the same... read more

I'm compelled to come back on yelp out of my good conscience to let readers and prospective buyers know what theyre getting into with this building: Lumina should be ashamed of themselves. Backed by the illustrious work of renowned development company Tishman Speyer, Lumina promises an unrivaled luxury experience but fails miserably in delivering it to current residents. Buyers beware, on the outside, the property has all the makings of a prestigious residence but the reality is quite the opposite. What you're getting is not quality but poor workmanship, zero accountability across all levels of management for repairs, and a giant headache everyday. There are other owners that can validate what I just wrote, just read all the bad reviews or talk to the residents if you come across them. Move on, or you'll end up with buyer's remorse. read more

After much searching, I found LUMINA to be the only new construction condo building in San Francisco that satisfies my high class, luxury lifestyle at this time. The amenities are second to none, and the location is excellent. I bought with the future in mind - the transbay bus station across the street will soon be converted to a park and the new caltrain station nearby will position this property in the prime location for the Embarcadero area. Some of my colleagues believed the price to be too high, but for a central location property in a global city like SF, I believe it is quite reasonable. Compared to comparable properties in London, Tokyo, or Paris, the price of LUMINA is much more affordable. read more

We lived at Lumina for 2.5 years. Just moved out in mid June. Our experience at Lumina was less than satisfactory. The first year and half while we lived there, there were still a lot of construction going on. The walls do not shield any noises, so we had to suffer through constant banging and drilling noises on a daily basis. A thick layer of dust would accumulate on countertops, floors every day as well as all over the cars parked in downstairs garage. The worst offender was Woodlands Market in 2017 - for a few months they were outfitting the space before it opened. Their workers regularly disrespected the HOA construction rules and started the banging and drilling at 6am many mornings. There was one day shortly before their grand opening, I guess they were behind on schedule at that point, their crew started the banging and drilling at 2:30am!! We called the front desk of our lobby, which didn't do anything. We (and a neighbor of ours) had to go down there ourselves at 3am to go argue with the Woodlands construction workers!! First Residential is the property manager handpicked by the developer Tishman. They are beyond useless in handling most issues. When we moved out, the loading dock employee Arthur was extremely unprofessional and hostile. Mind you that each resident is required to pay a $500 non refundable moving deposit whether you are moving in or moving out. Somehow that was the service attitude a resident received when you are a paying customer at the loading dock. The GM and the residential service manager of course did nothing about it when I reported the issues to them. Lumina boasts itself as a luxury high end condo experience. On the surface maybe. But not in the details. Poor workmanship inside the unit. Useless property management office. The two stars I'm giving is for majority of the members who work at lobby front desks. A few of them there are not so nice, but most of them are friendly and strive to provide good service. They deserve the stars. read more

The Lumina sales team is by far one of the most professional and knowledgeable teams in all of SF. I took my clients to the sales center and they were blown away with Julia and Hugh's presentation and description not only of The Lumina, but of the neighborhood. I went sell my clients a home at The Lumina, which I did, but I ended up also purchasing a home for myself. Thank you Julia and Hugh! read more

Hey, I just circled back with the HOA management team. In my past review I blamed them for problems that are beyond their responsibility and I want to apologize for it. They do a great job in supporting the residents. I am in contact with the developer to sort out my "humming noise" problem. Fingers crossed it will work out well read more

I got off to a rocky start with Lumina when I moved in about a year ago. The day I moved in the unit was dirty, there were numerous cosmetic issues, heat didn't work, etc. For months it was a disaster attempting to get anything fixed. False promises, appointment no-shows, and constant push-back from the developer became the norm. I got so frustrated at one point I threatened legal action. At that point I started working with Alexis and my experience really changed. She actually cared about my concerns and worked with me to resolve the open issues. I would have lost my $%*# if it wasn't for her. Since then everything has been great about living here. The rest of the staff is personable, helpful, and feel like a part of the community. I use the amenities every day, the social events are interesting but fun, and the new Woodlands market downstairs is very convenient. It definitely feels more like home now. read more

My husband and I searched throughout San Francisco for a new, modern condo with upscale amenities. We ended up purchasing at the Lumina and moving in September to our new condo. Thus far we have been really happy with the quality of the construction and with the staff. Whenever there have been any issues with any of the appliances etc. the team has been quick to come help us and fix any problems. The sales team including Hugh has been very easy to work with during the process of purchasing our home. The First Residential staff who run the concierge service and the front desk have been extremely warm and friendly, even helping us bring packages to up to our unit etc. The parking (valet only) has actually been quite simple and in the near future we will be using an app to request our car when we need it. We are still waiting for some of the amenities (gym, Market etc.) to be built since we were one of the first to move into Lumina, but I expect all the amenities to be of very high quality as the rest of the building is! read more

The staff at Lumina has been exceptional! Wendy and Hugh in the Sales Office are top notch and really work with their clients to produce a quality outcome. All the staff you meet there greet you with happy, inspired outreach. The amenities are top of the line and the units are gorgeous. I would not hesitate to recommend buying or renting in this beautiful building. Also, a very pet friendly building for us animal lovers :))) read more

I use Lumina for parking every day of the week. The staff is very professional, curious and friendly. Competitive rates as well. Great all around experience. read more

Tishman Speyer is a developer of high end luxury condominium developments in the SOMA district of San Francisco. Developments include The Infinity, Lumina and soon to be available Folsom Bay Tower. The Beautiful architecture, expansive windows enhancing stunning views from many of it's units, not to mention the state of the art amenities and Woodlands Market anchoring the building makes Lumina unique and desirable. They lure you in with all the "Bells and Whistles" but the reality is, not only were there construction concerns, sloppy finish work, and a lack of motivation to address the "Move In" punch list. A common complaint among many residents. A year later, we still had open items. Not limited to, but including a chunk of wood missing from the kitchen Island, ceilings smudges, uneven flooring, gas cooktop placed too far back, causing "burn" marks on the backsplash and serious electrical issues. More concerning and disturbing is the way Tishman Speyer stands behind the product they build and sell. If you are considering purchasing a Tishman Speyer home, I urge you to do your research! I hate to say buyer beware, but that is what comes to mind. There are many unhappy homeowners and lawsuits from buyers of these developments. Lets hope they get it right while building Folsom Bay Tower, however, The past does tends to be a good indicator of the future! Moving into Lumina was a disappointment from day one. Prior to close of escrow, Lumina requested a meeting which included The General Sales Manager, their Salesperson and the Building Superintendent. There was a "delay" on their end. We were shocked to walk in to the unit to see many walls, and ceilings open, with flooring ripped out and visible signs of large amounts of water. They informed us there was a roof top boiler failure, resulting in the flooding of units, through the Penthouse and into the lower levels. We were assured that everything would be repaired to the Utmost Standard and guaranteed there would be no issues. We were told they were removing the sheetrock, drying everything out, removing and replacing flooring and it would be good as new. They didn't address any wiring, which come to find out should have been replaced. They also told us we would not need to disclose this due to the fact it happened prior to close of escrow! Really? Isn't there something like Implied Knowledge for resale? This was a "Red Flag" to me in their ethical practices. It's fair to assume the repair made on our unit, and any other unit as a result of flooding, including the Penthouse, received the same sub-par and inadequate repair job. Also safe to assume they have no intentions of disclosure. Move in day... Direct TV could not hook up our equipment due to lack of electrical power in the main wall. Coincidentally, a repaired wall. This was our first call of many, maybe 20 in the first 7 months. There were times we used duct tape to keep the breaker in the "on" position to have full use of power. They assured us every time that they would find the cause and fix it. They brought in Cupertino Electric, who switched out breakers multiple times, clearly not the problem. They removed the "to code" breaker and put individual trippers into each socket. This was a band aid not a solution. This was frustrating and inconvenient. They brought in an electrical expert, I have in his own writing where he said there were highly suspect areas of concern and more investigation would be needed. We never saw him again! After resolving this was not going to be an easy fix for them, they then took the "duck and cover" approach. Tried to say it was our "Plasma screen TV", We did not own a plasma screen TV. Even if we did, these units should accommodate common household items. They started groping for ways to put it back on us. We couldn't get them to take responsibility let alone fix it and when they started turning it on us, we decided it was time to hire an attorney, who hired an electrical expert to conduct another full extensive electrical inspection. He also determined "highly suspicious" problems. He also states in the report, that the standard in the industry would have been to replace all electrical wiring with the exposure to the magnitude of water in these units. Tishman Speyer did not do this. They sealed up the walls with the original wiring. I am happy to upload the electrical expert's report and make it available to anyone who may want to read it. Tishman Speyer to this day, a year and a half later, has not made things right with us nor fixed the unit. We moved out 7 months ago, dealing with their lack of standards and practices became unbearable. read more

An absolutely beautiful sales gallery with very impressive technology! There is a large variety of amenities and the neighborhood is in a great location. Helpful website, too! read more