My husband and I absolutely love this building, its staff, and the neighborhood. We were looking…read morefor an apartment home where we could raise our newborn and are so happy we found this one. We are transplants from NYC/LA and toured nearly every rental building in the Rincon Hill area before choosing 340 Fremont. Without a doubt, this is the nicest building with the best views, reliable and fast elevators, the best staff, live and incredible leasing agents and property managers (Benjie, Alexa and Rich are the best!! As opposed to frustrating and unhelpful AI ones found at other properties), and a well built and maintained interior with efficient maintenance staff (Alvin somehow is everywhere at once and so quick and skilled!). We love having a monitored package room, secure garage, large outdoor dog run, beautiful resident lounge with a well equipped gym, and 24/7 concierge. Denaida, Theo, Rudy, Matt, Ruth and others at the front desk feel like family after just a few months of living here. The noise from the traffic and bridge is minimal white noise at worst, and is to be expected for living in this area. We toured other buildings with bad windows where the noise was actually bothersome - that is not the case here! We love this neighborhood and its proximity to everything. It's very safe, there are always people out with their dogs and babies, and there are neighborhood events going on all around us. Overall, a great experience!

I stayed here for a month and served as my corporate housing. My unit is a furnished one bedroom…read moreand my experience here is nothing but pleasant! The view in my unit is absolutely gorgeous - seeing bay bridge everyday is fantastic! The sunrise view while having breakfast is also to die for! Elevators are fast, easy disposal process and got no issues with receiving packages and mails. I feel safe in this apartment. I also love that it has a peaceful and quiet vibe - people are nice and I particularly appreciate Alexa who's been really helpful and friendly throughout my stay. I wont think twice on staying here if my budget can afford. Will recommend this place to anyone who wants to live in SF and especially those who works in the financial district

Where to start?!…read more Well I lived in this building for 2 years. At first we started off great, no complaints with management. I moved into my apartment with a simple roommate change form and thought I'd living there happily ever after. I paid a $500 security deposit and soaked in all the amenities: the beautiful rooftop, the socials* the free gym and the overall location (10 min walk to Trader Joes and 15 min walk to financial district/my office). Fast forward a few months go by, management turns over like crazy. Literally could not keep track of who was who and it was frustrating. Problems started: - They changed billing systems for auto rent pay and somehow I got rent taken out of my bank account twice (they didn't even apologize and blamed the software system that does the payment) - Every few weeks they would write letters to us asking us who are the tenants, whats your cell phone number, emergency contact etc. Yet, when my friend would send emails to me that were sent from the building, I wasn't even on the email list! - Rents go up but the prices are just insanely expensive and it's inflated. The amenities are not really worth it at the end of the day My boyfriend and I wanted to move in and so the horrendous process of moving out began. My roommate and I got screwed because somewhere in the lease signing process the manager at the time did not allow us to sign the page that had inspections so we were told now it was our responsibility to take on the condition of the apartment which hadn't been officially inspected since 2 years prior to us moving in? Hmmmm. So we give the 30 days notice, I reserve the elevator according to all the freaking protocol and the day I have hired my movers and packed up everything, the manager basically forgot about it and lent the elevator to someone else who had not reserved it and parked right outside of the building taking up the spot which my movers could not manuever into. I was furious. "Pre-inspection" comes and of course, they also forgot about this. So we got a scribbled piece of paper FORCING us to pay some $350 cleaning fee and carpet cleaning/painting etc. Fine. We said we'd do that. We just wanted to move out and be done with The Pinnacle and their terrible management. Then...we get hit with the actual total inspection bill and they tack on an extra $900 for refinishing the floor?????????? Are you effing kidding me with this?????? My roommate and I lived there for 2 years, no pets, no stains, no floor boards missing, we kept an Asian household and took off our shoes each time we entered (no joke). We have pictures of the floor in the condition when we left and it's perfectly fine. Fast forward, now we escalate this to the actual management company and get in touch with a VP, who was a decent human and took the $900 charge off. We didn't security back. I've rented for 10 years, never happened to me. BEWARE THEY WILL TRY TO SQUEEZE EVERY LAST DOLLAR OUT OF YOU AND THEN SURPRISE YOU WITH MORE BILLS AND EXPENSES WHEN YOU THOUGHT IT WAS FINALLY OVER. NIGHTMARE. I actually considered contacting the renters union of San Francisco to deal with this situation. Sidenote: the only positive living here was getting to meet some nice neighbors and friends. * I actually met some really great friends during one of the meet and greets...still keep in touch even though I have moved out.

roaches and outrageously high rent that's not worth what you get. building is super old.read more

Hadia emailed me back few days later apologizing for the mishap in the systems not showing she was…read moresick that day. Later I toured with Kaylee who was so helpful in picking a grear unit for my needs and in all email as well as text communications. I moved in few days ago and the entire process has been seamless and having a 24 hour concierge at the lobby has proven to be so helpful!

Moved in last December 2024. Since then the hot water was off for a day and recently the elevators…read morewere out of service for nearly an hour and I'm on the 34th floor! The next day there was no water for over 3 hours and when it was restored the water was contaminated and not drinkable for over an hour and there was no hot water when I went to bed at 11pm. The apartment is very noisy on the 34th floor since the windows are not sound proof. Sirens, car horns, motorcycles, street cleaning and trash pick up are many of the sounds bombarding the unit 24 hours a day. Super disappointed the a new "luxury" building was not built better to insulate against street noise. And several other neighbors I've talked to shared the same noise complaint. I would not recommend this apartment building.

I lived at Mason on Mariposa for four years and I loved my time there…read more The entire team working here including management, maintanence, and especially Mario and Daisy are amazing! They truly go above and beyond! When I was moving out I had a buyer fall through for my couch and ended up needing to dispose of it. I did not know what to do and I had movers arriving in 12 hours. The concierge scheduled the recology pick up, let me leave the couch in the unit after I moved out, and even carried it outside for me as I could not lift it. This is just one example of many!! The team even took the time to get to know my family who would visit often! The amenities and especially the gym are a huge plus. People commented on the noise- this is an apartment so you can hear your neighbors. I am very sensitive to noise but never had an issue with noise levels from other apartments. People also commented negatively on the rent increases- compared to other apartments in the area I would say that the rent increases are on par with San Francisco housing markets. The units are not rent controlled, you will see similar price increases in any non rent controlled apartments. I would definitely recommend living here if it's within your budget!

I moved in in 2022 and am starting my fifth year. My studio (under 500 sq ft) just renewed at…read more$4,000/month, a 22% increase. An increase that steep would be easier to accept if the building were improving, but the upkeep has slipped while the rent has climbed. The staff is friendly, but the building isn't maintained the way you'd expect at this price. The wood siding and balcony trim have needed sanding and restaining for years. I've raised it multiple times, including with senior management, and nothing has changed. At this point, I'm concerned about the wood's condition, not just its looks. A cracked, spiderwebbed tile on the elevator floor has never been fixed. When a departing resident left a pile of furniture (mattress, sofa, tables, cabinets) by the trash room, it sat for almost a week. I called 311 myself, and they hauled it away that Friday. None of this is huge on its own, but it adds up. Turnover may be part of it: we've had four property managers since I moved in, which makes follow-through hard. The maintenance doesn't match the marketing, and deferred work doesn't go away; it just gets more expensive. The siding and balconies are the first thing you see walking up, and to my mind, they now define how the building looks. My honest take going into year five: the units are genuinely nice, but you're paying more every year for a building that's being kept up less.

This is my fourth year living in the Civic and I generally felt like home. The leasing office…read morestuffs are always nice, so do all of the security. They are very responsive and friendly. My service requests always got responded very quick and fixed very quickly as well. The roof has a very nice view and fire place and I had bbq party with friends or enjoy chatting time around the fireplace. The gym is very helpful, adequate and constantly got cleaned. They public area of each floor, always see a cleaning lady doing cleaning and she does a great job! For the price and the sqft u get( if you care how big of ur home is more than amenities), it is worthy in San Francisco! I'm a home body so the size of my home I value the most. It's reasonable floor plan, big windows, and easy to place ur furniture! I would definitely recommend here!

Moving out after almost 5 years in this awesome building. The staff are super responsive and kind…read more The floor plans are great for the money. The location is a bit close to the rougher areas of SF, but it's also close to some of the best. Going to miss this place a lot. Only moving because I need way more space. After living in 6 different buildings in SF, this was the best without question. If you're on the line, I hope this helps push you over it.

I'd like to give a glowing review to Kristin Haltom, who works as part of the building management…read moreteam at 500 Folsom. Kristin has repeatedly gone above and beyond to help me out and is courteous and professional. It's clear that she cares about the happiness and concerns of the residents and regularly communicates our feedback to management - which has resulted in improvements on multiple occasions. Give this lady a promotion and raise!

I've been a resident at 500 Folsom since July, and there are a lot of things I like about the…read morebuilding. The location is great, with easy access to the Ferry Building, the Embarcadero, restaurants, shops, and public transit. My apartment has great views, the amenities are decent, and the building is generally clean and well maintained. The concierge staff has been nice, and maintenance is very responsive. When I submit a request, they often come the same day or by the next day, which I appreciate. One smaller issue is the bathtub. It is basically decorative: very small and not really usable for an adult who wants to take a bath. The biggest issue by far is the package system. The building uses HelloPackage, but it depends on delivery drivers following a process they are clearly not prepared or expected to follow. In practice, packages are often left on a large shelf with dozens of other packages, sometimes 50 or more, and residents have to search through everything one by one. Other times, drivers skip the system entirely and leave packages on the floor. Access to the package room is also frustrating. Residents do not always receive the required code, so you have to ask the concierge or leasing office. It feels like security theater: the building already has cameras and fob access, and people can still tailgate into the room. It adds inconvenience without solving the real issue. I often go downstairs expecting to pick up a package and either cannot find it or spend 20 minutes searching. Karl from the leasing staff has gone out of his way to help, including texting me pictures showing where packages are located, and I really appreciate that. But the fact that this is necessary shows how broken the system is. I have complained multiple times and spoken with other residents who are also unhappy, but nothing has changed. The leasing office tends to blame drivers, but the real issue is choosing a system that relies on third-party delivery drivers complying with a process they have no obligation to follow. Overall, 500 Folsom has a great location, nice staff, good views, and a clean building. But the package situation is the worst part of living here. If reliable package delivery is important to you, especially for Amazon or next-day deliveries, this building may not be the right fit.

I was a resident here for two years. And like things in life, not everything is perfect but the…read moreteam (Justine and Levyonne) was always quick to provide help and solutions. I enjoyed my time at glasdore and its all thanks to Justine and Levyonne.

I was a guest to this unkept, overpriced, neglected, slum. WTF! Who thinks of people in a way that…read morethey put their safety & health at risk? The hallways are filthy, seems like nobody cares how this place look or smells...the pictures on the website are 8-10 years old. First of all residents are over charged for rent , all residents must split the building's power bill, and still pay your own. The shady people outside don't make it no bette. My friends rails and door had rusted metal , the garage was terribly on the verge off being a hazardous waste site. Run far away from here please

Understaffed maintenance crew - expect delays of up to 6 weeks for maintenance requests…read more The management really needs to get it together here and hire more maintenance staff, especially for a luxury apartment with luxury prices.

Great leasing office (Olivia and Shauvanna are the best!)…read more The latest technologies for apt mgmt - ButterflyMX entry, keyless locks, easy online rent payment, maintenance portal (with fast fix times!), amazon lockers & secure package rooms. The neighbors can be hit or miss but generally everyone is respectful. Overall would recommend