FINALLY. I no longer have to commute to get to the one and only Lulu. I went to the grand opening weekend festivities, and what could be better than spandex and free wine and apps? Probably nothing. The store is huge, has plenty of dressing rooms and is local - just what we needed! The staff was all extremely friendly and ready to assist. This will def. be my home store moving forward. read more

Disclosure: I'm a bit biased bcuz one of my best yogi friends is an ambassador (shout out to Katerina! Heart you xo) This review is strictly for my visit today and particularly my encounter with Cody. Cody and I immediately bonded over San Diego so I knew he was good people. I went in for a new gym/yoga bag and my indecisive ass needed help. Cody stood by me like an insta-friend and ultimately chose the perfect bag for me which I'm gonna deck out with more patches than a Troop Beverly Hills Girl Scout (his idea) Love running into souls like his. Thanks for the help today Cody! Plus he told me I was too cool for Danville which is why I'm fairly certain we're gonna be San Diego roommates. read more

Run club is on Mondays at 6p. They do 3 miles flat or 5 miles hilly. It felt good! Highly recommended! Also, the store has some stuff on sale and has all the basics stocked up. The staff is great and friendly! read more

I love lululemon. This store is always stocked with plenty of sizes and choices. As a faithful lulu addict I keep up with the upload, and can always find the new goodies in this store. I could go on about their fantastic products, but I own too many to talk about. Some staples for any athlete: run inspire crops, wunder unders, speed shorts, skinny groove pants. You won't be disappointed. This review is mostly about the service here. I am always greeted every time I come here, and trust me that's a lot of greetings. The employees are super friendly and helpful, always pointing out whats new and asking if I need them to find me a size etc. The ladies in the dressing room are super sweet, they made my hemming a breeze (free hemming!) There was one cashier tall, caucasian male, making conversation and chatting about soul cycle, run clubs etc with my friends and I. He even recommended a SUP yoga in the bay area and I am beyond stoked to finally try it. Probably my favorite lulu location, keep it up! read more

I called in on a Thursday a couple hours before they were about to close. I was looking for a jacket in a specific size/color and they were sold out at pretty much every store in my area. Jackie picked up the phone and checked to see if they had the item in stock. She said they had one more but someone was currently holding it so she would call back if they didn't end up purchasing it. She took down my number and within 10 minutes I got a call back from her. She could have easily just never called me back and pretended that they ended up purchasing it so I really appreciate that she took the time out to do so. I was willing to drive over 45 minutes to pick up the jacket since I know they couldn't put it on hold, but she offered that they could ship it to me for free! She took down my card info over the phone and I received my jacket within 2 days!!! I've always loved Lululemon but Jackie's customer service was just 10/10. read more

I contacted this store yesterday and they surely were very helpful! Debra was able to put the item I was looking for on hold and I made my way out there the same day. This was the next closest store to me. The Walnut Creek store did not help at all, I called twice and no one picked up both times. I was hoping to get a live person to see if they had the item I needed in stock because it was only 15 miles away from where I live. Very disappointing!!! My trip to this store was worth it and I will definitely return because their customer service was superb! read more

THE GO-TO LULU LEMON STORE! The ladies here are always very helpful and the store is very neat and organized. Lulu Lemon, please make things on sale more often though :( read more

Loved, loved, oh and did I already say loved my experience at this location today. I was browsing for new tops and the girls were super nice! The selection seems about the same as the one on Grant in SF. I'm only giving them 4 Stars only because the sizes in the tops I really wanted weren't available. But I still managed to get out with some cool new tops! Can't wait to work out! read more

Drove about 40 miles to get here and paid toll just to be told they're closed for a private event. Absolutely ridiculous.

Drove all the way to Stoneridge to avoid the Santana Row crowd and they closed for a private party...what?! Who closes on a Friday night?! If you're gonna shut down the store do it after hours. read more

Pros: Good selection of styles/merchandise. Centrally located in the mall. Close to Nordy's. Fitting room staff are helpful in reserving a dressing room and evaluating whether clothes fit right or not. They leave you alone and not super chatty. I like their layout as they stll have a partial dedicated area for specials unlike the other branches. They are also very customer-centric in a sense that they are not in your face in terms of the number of items you can take inside the dressing room to try (San Jose Santana Row Lulu has a limit). Cons: Marked down items- no return policy Intimates: no return; no exchange policy, Some Specials are mixed in with regular merchandise. Cashiers can be forgetful, I agree. They forgot to takeoff a security tag which set-off the alarms in other retail stores unfortunately.I had to go back to Lulu and have it removed. ;-( read more

Maybe it was my lucky day. I didn't encounter any problems here. Associates were very helpful. It's my first time shopping with them, so I took me a while to figure out the size that fitted me. I was there for quite a long time. but ppl were constantly helping. Love my new workout outfit. I just wore it to the gym and it was very comfortable! Pricey but it's worth the money. read more

I love lulu! I have a few pairs of pants, shirts, sports bra & water bottles. Everyone I come in here the employees are really nice. I like how they start a room for you, ask your name and write it down. It's nice to be on a first name basis. When I go in there, I don't always know what I actually want. It's nice to get input from someone who works there. *** the only reason it's getting 4 stars and not 3 is because it's located in a mall. I absolutely hate malls. They are over crowded. I shop for clothes and boutiques usually. I wish they would move. read more

Always a great experience but today was the best. Met Steve who helped me select the right shorts. 6 stars for his energy and enthusiasm!

I thought that Lululemon was supposed to have phenomenal customer service and it surely does not live up to its reputation. I specifically dealt with Christina at this location and she was not only on friendly but rude and showed absolutely no compassion or Lululemon spirit and customer service. I certainly will not be going back here again. read more

I went in today and oh man I have never had an employee be so rude. I was being helped at the register and while ordering an online product it said it had been sold out in the color I wanted during the processing period. The employee helping me said he had never seen that happen before and I said it's okay it happened to me the other day with a different product and we could just order a different color instead. The employee next to him (helping another customer) looks over at me and says "maybe it's your bad vibes and that it was me... apparently". I was in shock! Why would you ever say that to a customer you're not even helping while helping someone else? I'm in the holiday spirit, I have no bad vibes, and I don't think I could have been anymore chill to just pick a different color for $110 pants. Please avoid this store if you can! The Santana Row location treats their costumers well and I will be shopping there or online in the future. read more

Just walked out of here as one HAPPY customer. This storefront has never failed before but I did receive stellar customer service from Taylor, whom I promised that I would write a good review for. I came in to show a pair of pants that had somehow formed a sad hole in the crotch area :(, which has never happened to any of my other beloved lululemon pants. She told me their seamstress couldn't fix it because it wasn't aligned with the seam. At that point I was worried I wouldn't be accommodated but without question or need for receipt she took my pants back!! Yes you heard me right. She happily gave me the option to choose something at the store but since I was in a rush she had given me the credit for the pants' current worth on a gift card. Thank you lululemon for your wonderful culture and confidence in your products. Thank you Taylor for taking superb care of me. #Taylorgang read more

I love Lululemon, and especially love coming to this location! The staff is so friendly and always remember me and my family by name! The clothes are amazing, and fit better than any other athletic clothing. They are always getting new product in, which keeps me coming back every couple weeks. One of my favorite things about this store- is they have a family friendly dressing room (one giant room that has toys for little ones to play with) makes my shopping experience so much better! read more

Back in Mid August, Lululemon Pleasanton reached out to me because I won a complimentary outfit (shirt and pants) from a Yelp Event. I came in today, September 21st to claim that prize; however, they said that I was unable to because that was part of the budget of the September quarter end. I understand that I did not claim the prize in the month that I won it, but in the message sent to me it did not have an expiration date to claim. The point of contact for this prize has moved store locations and the store employee that I talked with apologized that the point of contact didn't follow up on it prior to expiring. From an accounting standpoint, the budgeted amount of money should've been set aside once they gave the prize out and can't be redeemed without the recipient knowing. Especially if it had no expiration date. From a human standpoint, when you get a prize and you go to claim it, but you no longer can because it expired then it sucks. For those that say I should've claimed it earlier, then I agree, but there was no stated expiration date. read more

After finding my lulu tank with THREE holes, I decided to go in to see if I could get a refund or exchange it. Once I went in and told the lady, she was completely unhelpful. She said that the seamstress couldn't fix it because the fabric wasn't in her contract to, but that she could recommend a seamstress to me in Danville. Totally not helpful and definitely not what I came in for. I asked if I could exchange and she said no because it wasn't their fault it ripped and even compared it to falling and scraping your knee. I don't understand what their "warranty" is even for. It's a complete lie. My sister had a similar experience with her leggings, but at least the seamstress sewed it. So disappointed in lululemon and definitely won't be buying anything else ever from them again. Will be buying my clothes at Athleta which has a MUCH better policy. read more

This is the best Lululemon I've been to in terms of service. Everyone was super nice and willing to help, checked up on me here and there to see if I was doing ok and not snobby at all! I just stopped by really quickly to browse but unfortunately their selection didn't seem all that great... seemed like there wasn't many options to choose from. I'm more comfortable shopping online but if I ever want anything quickly, I'd definitely come by here to purchase! read more

This is by far the worst experience I've had with a Lululemon store. I go in there looking for some new tights because my previously bought pants that I had bought just over a month ago is uncomfortable fitting. I take my leggings wait in a 20 minute line just for the lady named (Gina) to tell me that my pants are "too old to exchange" and they no longer sell the specific pants. The lady was rude and said bluntly that "you can't do anything with those pants". While they are clearly brand new. I've heard about the customer loyalty they have; if something is wrong with it then your item they would swap it out or help fix the problem, she clearly didn't want to follow that policy. 118$ Lululemon pants are now wasted because I don't feel comfortable wearing them. I was also standing by the legging section for about 10 minutes with no employees approaching me at all. Instead, they were loud obnoxious young lady employees all messing around instead of helping the customers. I'd gladly take my business at any other Lululemon location other than the Pleasanton Stoneridge mall location. read more

I love going to this lululemon. Ever worker is super sweet and helpful. Always come out with something I would never thought to try. Tommy is one of my favorite people to have help me out. Always knows exactly what I would like. Lululemon's are a must have read more

I am a huge fan of lululemon and basically stalk their website on the regular however, this lululemon store in the Stoneridge mall is the absolute worst. All of the employees are rude or super fake. They also don't know anything about their products, which I think is embarrassing and pathetic. I shouldn't have to correct you or explain to you what item I'm talking about. I feel like they only hire teeny bopper holiday help that do a piss poor job "representing " the brand read more

Great selection of athletic and casual clothing. The staff is extremely friendly and helpful.

I've just recently visited this location to purchase pants I've been eyeing-- and I'm pleased that the selection is still great. However, the salespeople were not the least bit welcoming or friendly. I browsed for quite a bit before deciding to try the pants on, but when I approached the fitting room section (which was mostly vacant) I was completely ignored even though I patiently waited and made eye contact. I'm not sure whether it's because I'm a younger patron or my ethnicity, but the salespeople ignored my mom and I while they enthusiastically catered to the white patrons. Will most likely shop at a different location after this experience. read more

This is honestly one of the best lululemon i've been to! All the workers are super nice and helpful. They made convo with me and helped with what i needed. I wish i could come here every time i need a new pair of pants but its too far. But yeah i love the customer service here! read more

Wow, what a horrible experience coming in here. The man that helped me out was extremely rude. I will never go back into this store. I have reached out to corporate and they have extremely helpful. Lulu is known for having great customer service so I will say that I was very disappointing having been treated that rudely. read more

I am a huge Lululemon fan, the quality and customer service has never disappointed me. However I went in because a pair of align leggings I had were snagging. I called the 1-800 customer service rep. beforehand and they gave me 2 choices. Go in and get them evaluated by the store or process an online return (which takes a couple of business days) I decided to go in, HUGE mistake. As soon as I walked in I was greeted by a older woman no name tag so I assumed she is a higher up, maybe manager? I told her the problem with my leggings and she kept interrupting me I could barley get a sentence in. In addition to that she kept stating "that's what happens when you wash your leggings with cotton" I then went ahead and explained that I wash my leggings by hand individually from all my other clothing as it states on the label. She smirked and says well that's the only reason the legging would pill. I then told her I lounge in these leggings very often so the fuzz from the blankets could also be the problem. She just kept denying that was the reason for the pilling and recommended I just shave it off. From experience I know that would've caused more issues with the stitching. Overall she did a shit job at educating me on the leggings. I took off. She was no help at all. If you have the same problem with quality performance please just contact Lululemon directly. read more

i recently went into lululemon to look for a new pair of running shorts and was instantly greeted by employees. I came in on a weekend so they were slightly busy but i was offered a dressing room right away. the staff was extremely helpful, gave advice on which sizing and gave options of different pairs to try on. Overall a great experience and I walked out smiling with a new pair of shorts! read more

LuLu gets me every time - always manage to make it out with a few items. This store has hands down the best staff! Lexi helped me find the list I'd put together of things I wanted to try on from WMTM and also made great suggestions on other apparel. So friendly and helpful! My go to Lulu location :) read more

Rude workers....please....I don't want to hear about what you're going to do Saturday night! It's really annoying to hear workers talk as if they're not working at all.....plus one shorter girl asked me if everything is ok, I said, well I'm looking for (point to merchandise) this but in just plain black and she goes, it's "RIGHT THERE!...me: where?? her: RIGHT NEXT TO IT! pointing next to it...as if I was blind or something. I already looked at that and it's a completely different style....hellooooooo!!!!! No apologize, just back to talking to another worker, I suppose or a friend of her's who came to visit...I don't know, but real annoying as if they own the place...Helloooooo young lady you only work there at minimum wage....so get off your high horse! read more

How can I not give lululemon 5 stars... the only thing I always spend so much. It sucks me in. Especially since different stores as well as stores in other states seem to vary a bit with what they have. read more

Great energy in this store! Katie helped me through a return and was so kind. The employees seemed happy to help customers. So glad that this store opened! read more

I went into lulu lemon (my first experience with the chain) to exchange a Christmas gift in mid-January that were the wrong size. I had a baby in December & the rude *clearly pregnant* employee informed me that I missed the two week return/exchange window from the holidays. She then aggressively said that it was on the gift receipt... Because everyone reads the small print, especially with a newborn. Anyway she reluctantly agreed to let me make the exchange. How generous of her... I will never give them anymore of my money or support a store with a ridiculous exchange policy or RUDE employees. They all need some serious customer service training. read more

This is the worst Lululemon store I have ever visited. My wife likes to shop with then and I noticed that all the employees were very rude at this particular location. The way answered her questions were as if they were annoyed she didn't know the answerers already. It's not my wife's first time shopping with Lululemon by far but she should be expected to know all the answers already. This was during multiple visits, we gave them a lot of chances thinking maybe it was the staff or just a bad day. They also lost her pants, she dropped some off for alteration and a month later we haven't gotten them back. They also do not answer the PHONE! They are not more busy than the walnut creek location but feel answering the phone is not important. I've been playing phone tag with someone for a few days about the information of my wife's pants until someone else called about needing the same info again cause they didn't know what I was talking about! Never with this location again. Maybe never with Lululemon again, so many other options now with same quality and lower price. read more

Very cooperative staff. Only Lululemon in the EB with large collection of men's apparel. Not sure about the recent negative reviews but never really had an issue here. read more

I just wanted to express what a great experience I had at the Stoneridge store last night. I needed some help with an exchange and was a bit nervous about going to this location after reading some of the Yelp reviews. I spoke with Taylor (one of the managers) and she was beyond accommodating and genuinely friendly. The other two ladies (didn't get their names) working the checkout area were also so helpful when my friend and I were checking out. Planning to do a Google review also. Well deserved 5 star rating. read more

I am so happy we now have a store that actually carries size is that people want. The other locations almost never have the smaller sizes. This store is stocked very well by both products and good employees. It is definitely my go to store for Lulu read more

My go to place at Gilroy ! Lots of variety ! I always find couple pieces when I am here XD friendly staffs, nice collection , plenty of sizes .... Love love love love this place ! read more