SCAM ARTISTS!! After ordering a Medela breast pump for my wife from Lullaby Baby through Amazon, she determined a different pump worked better for her. The Medela breast pump was returned to Lullaby Baby in the original packaging within the return window. The breast pump was $1,849.99 and Lullaby Baby has refused to send any refund to me. Amazon customer service stated Lullaby Baby marked the entire refund as "restocking fees". Multiple emails and phone calls have been made. No response has been given to me or Amazon customer support. The store employees have taken my information multiple times and have yet to give me any response. This has gone on multiple months now. Avoid this business at all costs! read more

Lullaby Baby - Baby Gear & Furniture Near Me - Brooklyn, New York

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Amazing service got my first ever stroller went with JOOLZ LIGHTWEIGHT & strong but here they helped me out with price & just everything was extraordinary definitely recommend!! read more

Lullaby Baby - Baby Gear & Furniture Near Me - Brooklyn, New York

Summary: Do NOT shop at this place. They owe me $300+ and products. Read below for details. Update: it has now been 35 days since I have returned the item. I still have not received a refund or the other item I purchased. Instead, I received an email from the business owner indicating his displeasure with my review. I strongly advise against ordering from them online. I ordered two items and, aside from an automated confirmation email, heard nothing for over a week. After several attempts, I finally reached someone who informed me that one item had shipped (which it hadn't, as I discovered later) and the other was listed online by mistake. Despite the rough start, I tried to be understanding, knowing they are a small business. Unfortunately, I regret sticking with it. When I received one of the items, I needed to return it. I followed the website's return instructions but didn't hear back. After a week of calls and emails that were left unanswered, I got a response after filing a dispute with my credit card company. They asked me to cancel the dispute, return the item, and promised a refund. Trusting their word, and still wanting to support a small business, I canceled the dispute. It's been 49 days since my purchase, 17 days since the item was returned with over $100 in shipping fees, and numerous follow-ups later, I still haven't heard from them. read more

I didn't have a good experience with this store or with their customer service. I wouldn't recommend anyone shop here if you want quality products. Try baby central instead (huge store, great customer service and free delivery!) read more

Unpopular opinion: You don't need "stuff" to raise a happy, healthy child. Babies don't need fancy things to thrive and grow into wonderful people. Give them a dirty stick, a kitchen spatula, or your keys and call it a day! That being said, shopping for baby can be lots of fun and Lullaby Baby, the loveliest local baby store in Brooklyn, has it all! They carry gorgeous items for pregnancy through toddler stages. Yossi is easy going, knows his products forward and backward, and is not pushy with sales. He answered all my questions about strollers and I very happily walked out with an Uppababy Cruz. I'll be returning to purchase a rocker and car seat I have my eye on. They also have an online baby registry for anyone wishing to support local business over big box stores. read more

Happened to be in the area to surpirse a friend that just gave birth and wanted to get her a gift and this place was down the corner from her house. I'm so happy I found it-- SO SO CUTE!! Everything they have is amazing and adorable. I got the Knitted Crochet Baby shoes (size 6 months I believe) and they are ADORABLE! It's perfect for winter time and who wouldn't want knitted booties!! While looking around the store I looked at the prices and they do seem a little higher but then again I could be wrong so don't take my word for it (please research the pricing yourselves) But I really do like the store. They have cute stuff. It's a Baby store not a toddler store so you won't find stuff past a certain again if you are looking for that here-- I also wanted to get a gift for the older brother who was 5 and they didn't have anything which was disappointing (that means I would have to go to other store which can be a hassle. read more

Lullaby's attention to customer service is second to none. We returned to Brooklyn with a baby after a few months staying close to relatives and with hardly any of the essential gear we needed already at home. Within just a few hours, Yossi delivered everything - a stroller, crib and several other items. He made our slightly stressful return so much easier and we couldn't be more appreciative. Lullaby will be our go-to local store for all our kiddo's needs. Thanks so much, Yossi! read more

I bought some disposible protective masks from them three months ago. I bought some more last week, and they came by Fedex Express in two days! Unbelievable service. The price can't be beat. The product is the same as other general disposible protective masks: blue three ply, one size, and single use ones. In comparison, I bought a set from Armbrust, which are made in Texas. They were defective. 20 out of 50 did not have metal nose pieces, and they charged me 7 times more than Lullaby Baby. The product was no different than the general masks from other places. They arrived in 11 days. I sent armbrust e-mails, but there was no reply. I got taken by Armbrust. So, Lullaby Baby is an excellent company, and I wouldn't hesitate to order from them again without hesitation. read more

Yas for Yassi! We went in here to test drive some strollers and were blown away by the service. It was hilarious figuring out how all of them folded and unfolded like origami. He had the patience of a saint and was so caring as we failed repeatedly. Lol. We'll definitely be doing business here in the future. We love supporting local businesses when we can and this place is a true gem. read more

Just bought the Babyzen YO-YO stroller from lullaby! They are a pure joy to work with! They make you feel like you are the only customer in the world! Such great service and aid in helping you pick out the very best fit for your family!!! So happy they are in our neighborhood! read more

From the moment you walk in you feel like you got to the right place, the guy working there was a total sweetheart, and very helpful, and he gives you the time of day. Thank you again for a very good experience. Sincerely a first time parent. read more

Terrific local baby store. Great example of why it pays to support a local business. Our Yoyo stroller and Nuna car seat were stolen in the morning, by mid-day that same day Lullaby Baby delivered us a new stroller and car seat. They have always been very knowledgable and it was great discussing and trying options when we first bought our stroller. Thank you! read more

This store cannot be beat. The owner, Yossi, is very friendly, knowledgeable and helpful. Lullaby Baby offers everything you'd find at the big box stores and at competitive prices. When you have a place like this in the neighborhood, there is no reason to order your strollers, carriers, small toys, baby care supplies and accessories from any of the big chain stores. The personal touch and dedication to your satisfaction from Yossi is something that's hard to find elsewhere. I bought nearly $200 worth of product as a first-time customer and was given a $10 store gift card as a generous "Thank You" for my first purchase. Of course, I'll be coming right back to Lullaby Baby the next time I need anything for our growing baby boy. I strongly recommend shopping here. read more

Brand new store with a lot of the most discussed baby items and a pretty good selection of strollers - I'm sure they'll do well in Park Slope since there are surprisingly few good baby stores around here. While there were only a few high chair and crib options, they were some of those I'd already admired in higher end boutiques like Giggle in Soho. You probably won't find anything unique, but you'll definitely find all of today's favourites. I found customer service very knowledgable but somewhat overwhelming. In the world of new babies, sometimes you just want a little private time to discuss things with your partner. Lullaby is a new store looking for sales, but they could work on the coziness of their atmosphere; making me feel like these very foreign things belong in my home would go a lot farther than telling me I have to have them. Their website is still under construction, but they'll happily upload anything you like for your registry. read more

I adore this fully-stocked baby boutique. Beautiful items, wonderful assortment, and great shop for gifts too. What I love best though is the incredible customer service. In an era where big chain stores reign supreme, this store really stands out. Yassi, the owner, prices his items very competitively and gives you level of customer service that can only be achieved by a high-end local boutique. If you have a baby or know one this shop is a must! read more

Had a wonderful experience here buying our Babyzen yoyo+ stroller. Yossi was a pleasure to work with. He was the only one working at the store at the time, so he was running around trying to help several customers. He apologized for the wait several times, but we were happy to wait as our little one was hungry at the time anyway. He happily allowed my wife to nurse our little one in the back of the store. Clearly this boutique is doing something right because we have had several people tell us to come here to buy our strollers and the place was super busy on a Sunday afternoon. Yossi showed us exactly how to use the stroller and offered to put together our new purchase for us in the store. Great customer service!!! We will definitely be back! read more

When given the choice, I generally order from Amazon or diapers.com or some kind of big online place where you seem to get coupons every other weekend and prices cannot be beat. So I'm surprised that I'm about to go wax poetic about what a wonderful shop this is. I think the other review is right, there's nothing here that you won't find elsewhere, but I don't think that's what it is about... Pure and simple, it's about the extremely nice man who works behind the counter and (owns?) runs the place. Yossi (sp?) is a pleasure to work with. Just to give you an idea, the first time the Mrs went in there to buy a sun-shade, he simply pointed out (to her mild embarassment) that our current model had one built-in! That's the type of person he is. Genuine, honest, kind. He did not try to rush us the second time we went in when we looked for an umbrella stroller and never ever tried to give us a "hard sell." Needless to say, when we were ready, we bought from Yossi and have been incredibly happy with our purchase. Here's the best part... it was the same price as Amazon, and I walked out with it on the spot - instant gratification :) Keep up the good work! read more

Yossi, the owner of Lullaby Baby, is incredibly helpful and nice. We bought a Dutailier glider from them and not only did he do his best to give us a great price, but he was helpful as we had trouble with delivery from the manufacturer. The best reason to shop local is because the staff is knowledgeable and helpful. The team at Lullaby Baby is both. read more

Fine in person, but frustrating online. We ordered a stroller online that they didn't have in their store and 4 days later they couldn't tell me whether it had shipped yet when I called. They kept promising to call back with information, but never did in the promised time-frame, so I had to keep calling them back. When we got the stroller, we didn't like it. They have a 25% restocking fee not disclosed on website. The website only says that they give "full refunds" minus "fees and shipping." In other words, not a full refund. When I called to ask about returning the still unused stroller, they told me about the 25% fee and that 1) we should have seen it in person even though they did not carry it in their store; (2) they would not be able to sell it again because it was used, even though it was unused; (3) they would call me back given the first two. They never called back. read more

Good place to get a gift. They have a lot of stuff especially their stroller section, and feeding section. They had some good toys-a lot of blocks, puzzles mostly. Most of their other sections are not that extensive. Prices are a little bit more than the big box stores which is expected. read more

This is a wonderful store. The owner, Yassi, is incredibly helpful and will go to great lengths to make sure you get what you want. We bought a Dutalier Glider here and there was a UPS error that put our delivery window far after we expected our baby. Yassi worked the issue out with the manufacturer and then personally delivered to our apartment. You certainly will not find that level of personal attention and service in big box stores. Also, the selection is large and they can order something you want if its not in stock. I highly recommend this store. read more

Wow! First off, there are barely any baby stores in the area! Lullaby was a treasure to find! Basically, as the other reviews said, the owner Yossi is absolutely amazing. He is so helpful without being pushy. He won't let you leave without you knowing how to use your product-- and figuring out these strollers, car seats and carriers can be so tricky! He literally tried on and modeled how to put on various carriers for us. A couple was buying one at the moment and he made sure they knew what they were doing, helped them figure it out, practice until they were good to go! We haven't bought anything yet, (although he helped us practice folding and unfolding the UppaBaby!) but the information he gave us is extremely valuable and we will be back to make our purchases a bit closer to when the baby is born. So happy with this place!! He said the website is slowly gathering more stuff (they are relatively new store), but should be completely up and running, with its Registry, in about a month and a half. We are going to make a registry with Lullaby, why not give the business to a local shop that truly deserves it! (And I'm usually an Amazon girl!) Thank you Lullaby!! read more

Awsome customer service Yossi is great very knowledgeable, the prices are really really good as well, really great experience!

I called lullaby baby from Miami to order a double stroller for my twins as they always have the best recommendations and are so knowledgeable in all the latest products. I was looking into a certain stroller, but based on my answers to their specific questions, they recommended a different stroller which I had never heard of, and I'm thrilled as it suits my current needs and when my babies get older, it's a run stroller too, so I won't need to get another one. I've been ordering from them for 7 years and have always been thrilled. read more

A delightful shopping experience! I needed some help figuring out what to get for my cousin's new baby. The patient and knowledgeable sales woman asked me some good questions and listened carefully to my answers. She then came up with a couple of unique gift suggestions within my budget, and helped me decide what was most appropriate for the recipient. What's more, she gift-wrapped and mailed it out for me, complete with a personalized card. I'll definitely be back! read more

Extremely happy with large and small purchases from this store. Went in for lots of advice during 3rd trimester and are very pleased with the glider we ordered. Since then it's the go-to place for baby gifts for others and there are so many cute things to choose from. More recently as baby has gotten bigger we went to test drive several strollers and again service was superb. Prices are as good as the larger stores and delivery of larger items was still free. We are thrilled with the stroller and Yossi even helped with assembly. Always beyond our expectations. If you need anything for baby, come here first!! read more

Great customer service! They know their work and patiently answered my many questions. Pleasure to deal with.

If you are looking for strollers look no further... If you are looking for car seats look no further... If you are looking for toys looks no further... If you are looking for AMAZING customer service..... You guessed it! Look no further THIS PLACE IS JUST AMAZING read more

The store is great. Yossi sold me a baby chair that my baby loves. He's was very helpful and knowledgable about what babies like and need for different developmental stages. read more

It was my first time choosing a baby gift and I had no idea what to get. The staff were so helpful in finding something within my budget that I was so happy with. They delivered it so fast, which was amazing because I was out of town and wanted them to have it right away. It was such a pleasant experience! read more

Had the best experience here! I was in a bit of a pickle last week, having decided to sell my Bugaboo Bee5 at the last minute and in need of a new stroller within minutes after selling the old. Being on my own and having my 19 month old in tow, I ran over to Lullaby Baby hoping they would have what I needed, and of course they did! Not only that, but DL spent an hour with me going through all of the different color options, making sure I was happy and dealing with a very curious toddler! She was even able to assemble it for me, show me all of the features and make sure I was comfortable with it before I left the store! I met Yossi as well, and he even offered to deliver it to me personally right to my front door if I wasn't able to carry it home (since I had my daughter). Honestly, Park Slope has a wonderful community reputation but I was never expecting this! The level of customer service I received here was just beyond anything I've ever experienced. PLUS I was a first time customer, and the store was busy! I HIGHLY recommend Lullaby Baby! read more

I rarely take the time to review stuff on yelp, but I told my wife I had to write a review of this store because we left there recently feeling really pleases and grateful. I don't know the owner's name but he is awesome. So accommodating, helpful and informative. My wife and I live near this store and have a 5 month old. The guy is excited to get questions and cheerfully answers them all, spends time explaining different options and knows his stuff. He made buying stuff so much less stressful. As new parents it is just really helpful. read more

A gem of a baby store in slightly South Slope with a very nice and knowledgable owner who went above and beyond to help me with a car seat return when the model I purchased turned out to be a bit too small for my son. Great for fans of Giggle who don't have time to trek into Soho. read more

Great store, great selection- cant say enough good things about the customer service. Yossi, the owner, went above and beyond the call of duty to get us a car seat on a tight schedule. read more

I found Lullaby by going to a vendor site. It was my first call. A worker by the name of DL answered the phone. The way she acted I thought she was the owner. She was so attentive and down right nice person. She was able to order me what I need within 5 minutes. This is a great store to deal with. Had the pleasure of meeting the owner Yossi who is a very nice man as well. I will be back!! read more

I had a wonderful experience with Lullaby Baby. I bought a stroller from them and Yossi was so generous and helpful. He assembled it and delivered it directly to my door. When I had an issue with the stroller Yossi was again super generous with his time and helped me resolve the issue. I can't recommend them highly enough. read more

What a gem of a shop in Park Slope! As someone with a recent addition to the family, time and money is tighter, but I will go out of my way to browse Lullaby Baby's shelves before going online to buy. The owner is fabulous, he truly cares about his clients and his business, he wants to be here for the long run and you can tell as soon as you walk in the door. His store is packed with all things baby gear, and breastfeeding gear as well which was great for me! Perfect place to buy a baby gift for others as well, you will not be disappointed. NOTE: he is closed on SATURDAY and baby clothes are limited. read more

i realylike this place , have had purchase a few things for my baby girl , they know what they are doing and they are very heplful , they have very good quality items and do not over price, i always check the price of whatever i want to get online and so far they always match them, remember if u want quality its gonna cost so dont expect to go in and get cheap stuff read more

Excellent customer service and top-notch selection of must-have baby items. My husband and I went in to get more information on strollers and left feeling like the owner had given us so much insight and unhurried personal attention- it was fantastic. We purchased a stroller and had it delivered the very next day, no hassles, everything perfect. Very refreshing from shopping in the big chain stores in Manhattan. If you are expecting or have little ones, check this place out. Great prices, too. Really can't speak highly enough of this gem of a local shop! read more

Yossie at park slope's lullaby baby is a pleasure to work with. He answers all questions, is totally helpful and friendly and followed up on every detail of our order. You can't go wrong here. Jessie R read more