It was Bash/Prom time and my daughter's dress arrived an eight (8) days before the event. I walked in on Tuesday and was greeted. The seamstress had my daughter try on the dress. She asked my daughter what she wanted done (take it in around the stomach and chest area, make it a little shorter so that she could walk in it, and keep the mermaid flow). She marked and put pins init of. We paid (comparable price), she told us that we will receive a text when the dress is ready, and we left. Tuesday afternoon came and we received the text. We prayed that it was done correctly AND IT WAS!!!! She tried it on and it was perfect!!! I will DEFINITELY go back here again. read more

My friend Noor recommended this spot ad honestly i have nothing but great things to say. From alterations, to dry cleaning they get the job done in a timely and efficient matter. the staff there is usually so friendly, and welcoming. They always have a smile on their face and are willing to work with you even on a tight timeline. As for the pricing, I think its very reasonable and for the overall experience it's solid. Highly recommend! read more

The best alterations they did a great job with my pieces and will continue to bring my clothes to get altered here read more

Bad alterations. They do it wrong and then you are charged for their mistakes I don't recommend this alteration services

This place is incredible!' I came in for a last minute major alteration for a wedding I'm going to in a few days and they did it no problem! Such friendly people and calling environment(: thank you ladies!!(: read more

Life saver. Needed a dress tailored last minute, they got it done! Highly recommend this place.

They are so efficient and their work is of great quality. The value for the result is definitely worth it! We have been in a few binds and 8/10 they were able to accommodate. That's pretty good odds. When they give the date it will be done, it will be done. They have never missed a deadline. Love them. Support your local business!!! read more

This place was great! The service was fantastic. They walked me through different ways to hem my outfit so I got exactly the fit I wanted. The service was great! 10/10 recommend read more

Always so helpful and willing to have items ready, even on short notice. They always make sure to have things fixed correctly and on time. Service with a smile. read more

Bad customer service: Walked in. There was one woman in front of me. The front desk person was being measured for her own alterations done and the other woman and I were left there wondering who exactly was going to step up to the register and ask what help we needed. Finally, 5 minutes after sitting there staring at her, the woman who was being measured decides to come to the register and ask what we need. After waiting 15 minutes while the woman in front of me finishes showing the clerk where badges should be sewn on her husbands jacket, I speak up and ask if I can just pick up my jacket so I can get going. I mean who waits almost 30 minutes to pick up their dry cleaning?! Poor alteration service: I had a pair of high end designer jeans altered here. When I got them back and tried them on, I could barely squeeze my foot through the ankle hole at the bottom of my Jean. Find another local dry cleaner that will value your not only your business but your time also. Oh and know before you go tip: credit card minimum is $10. I would hate for you to wait as long as I did only for them to tell you you can't take your one piece of dry cleaning home because you don't have cash. It happened to me after my long wait. The resolution I was offered, "we'll just charge you $10 even though your piece is $8." Definitely won't be spending another minute or dollar here. Good riddance. read more

This is the worst place to take your clothes for alterations. I took a skirt and and pants to alter the length and they damaged both. The skirt is shorter than expected and can not be fixed because it was cut too short. The pants, I don't know why they would hem the pants how ever they felt like, instead of following the same hem pattern. It was done so poorly that the pants does not fall nicely at the bottom. If you value your clothes, do not take it to this place, you will be 100% risking. They use to be good until the owner changed. The quality of work is no longer the same. read more

muy contenta con todo . Servicio y atención perfectos. Recomendo a todos. Son muy puntuales, limpios y cordiales.

Fantastic seamstresses. The manager Giselle is busier than God but she is efficient, courteous and always happy to see me. The place is always busy so you may have to wait a bit. Their alterations are top notch. I used to go to another tailor and I would have to wait for weeks and once (the last time) months. You get your piece back within one week. Love it and have recommended it to my friends. (Perhaps I should keep it secret.) read more

This is a great place for alterations. they are very professional and offer a quick turnaround time.

I brought two pairs of nice designer jeans in to have the hems changed and Lucy's Place did a really nice job of altering using the same original Hem. They aren't the cheapest but they did an excellent job so it was worth it. I would highly recommend them based on my experience. read more

I've been there several times and they have always been accommodating and have done an excellent job!

Really like this place for alterations, they do good work at a fair price. I also coke here for my dry cleaning, they are nice people.

I have been going to Lucy's place for 25 years. Right after the pandemic, there was a change of staff. I asked if the place was sold and they said no. The staff is unfriendly and the prices went up quiet a bit. Might be new owners although they don't admit it. Not a friendly bunch! read more

Very, very nice attendant and excellent job did it in my clothes. The lady in the counter is so kind and professional. Keep it up!.

Lucy's Place saved my daughter's wedding! We ordered four dresses, none of which fit--no size would have made a difference. Xiomara not only remade one of the dresses in record time, but managed to give my daughter the dress she loved. The work was beautiful and their calm professionalism and reliability made a stressful time bearable. PS. It's not the first time they've done the impossible; I needed a dress taken in for a baby shower I was hosting--it was also done beautifully and on time in a busy time for them. We are so grateful and will return--on a timely basis--next time! read more

Lucy's Place - Sewing & Alterations Near Me - Miami, Florida

I WAS a customer at Lucy's Place until I had a few negative encounters with their Manager Giselle. The interactions with her were purely negative and the quality of service and attentiveness was horrible on all aspects. I dropped off a white long sleeve dress shirt for an upcoming wedding. It had two light makeup marks (~2 inches in length) on one shoulder and a small, tiny black spot on the opposite side. I went to pick it up on the date noted on the receipt. I go to pay, but as I am checking out, I noticed those same exact marks were still there. I feel as if the shirt was never even touched. I politely showed her my concerns, but without even looking up at the shirt her response was "Ill send it back" with an annoyed response and gesture. I said Okay thank you. She also said she would send me a text when the shirt would be ready again. I waited over two weeks with no Call, Text, email or voicemail. So, I called the store saying who I was and what item I was referring to. Before I could finish my explanation, she says very blatantly "the shirt is ready" and hangs up the phone. I go in the next day to pick up the shirt. Once again, those same exact marks are on the shirt. I showed her once more and she says "Excuse me" so I showed her again. And again, with the annoyed face and response she says, "I sent it back it can't come out". Meanwhile, she's barely looking at the shirt because I am holding it looking at it myself. So, I asked her "You all don't take out light stains?" Her response was "No, I sent it back". I had enough with her and her Poor attitude, terrible customer service and lack of quality control. I paid and left the store. For future reference, I would NOT recommend Lucy's Place to anyone. Side note.... when you walk in she doesn't greet you. But the other dark skin male she works with is very pleasant, He is very polite and patient. Til this day I'm still curious what the purpose of a dry cleaner is since they can't remove very light make up stains and a small black dot. read more

I actually don't even give it a 1 Star. Worst service ever! Left a skirt for a photo shoot to be altered. Went to pick it up on the day it was promised and it was not ready. Returned when they text me and they had done nothing to the skirt She explained that it was said to add 1 inch to the waist It was said to add a stretch waistband if 1 inch. I left with nothing being done and no time to get it fixed. And they didn't even know how to refund my money back. Will not go back. read more

I highly recommend Lucy's Place. I have used them for a year or two and have always had a great experience. Today I went in to pick up some pants that my daughter had dropped off. She did not tell them when she needed them (I needed to have them ready today due to a planned trip). They not only accommodated me they finished them in just a few hours! The pants look great, and the best part is them finishing them in a rush made my life A LOT easier! read more

BEWARE! I brought in a dress to have the sleeves removed. I wasn't asked to try on the dress or anything. They charged me $30 for the alteration. A friend told me, "make sure you try on the dress before you leave." So, when I went to pick up the dress, I tried it on and now the top of the dress was extremely loose, as a direct result of the sleeves being removed. They took the measurements and told me I would have to pay an additional $30 for this alteration. After arguing for 15 minutes, they offered me a discount of 50% off, because at this point, I would not be able to return the dress. I would not go back or recommend them moving forward. read more

Years ago this place used to be the only alteration spot I trusted. I don't know if it's because Lucy has retired and thy have hired new seamstresses but it has gone downhill. On more than one occasion they have not had my items ready on the agreed upon date. I keep coming back because I am a creature of habit and it is easier than finding somewhere new. However, after this time, I am going to take the time do so. I have a wedding to attend tomorrow and the minor alterations on my dress are not yet finished even though I was here at the exact time my ticket said. The prices have also skyrocketed. And it's not as if the work is that fantastic. Save yourself the frustration and save your money. Don't use this dry cleaners. read more

I had my first experience there recently. The girls were all so so nice. Immediate attention and very fast service. I will certainly continue to there. The best I have found. Good prices too. So, thank you ladies. read more

Horrible customer service and rude employees. Don't go here unless you want to overpay for simple alterations that don't even come out as requested. They didn't even mark where my clothes needed to be hemmed, so I guess they just eyeball it and hope they do it right. Also my clothes were not ready when I was told they were going to be. read more

This is the WORST alteration place I have ever been too. The owner was extremely rude, nasty and unprofessional. We took a dress to be altered and they butchered it. When we went back and they did not want to take responsibility for what they did. Their answer was "if you go to the doctor and you don't get better does he give you your money back." I was insulted in the manner in which the owner handled the situation. She would not even give me a copy of my receipt showing that I paid for the alterations. I suggest you never go there!!! Very very poor customer service. read more

I was overcharged for a simple hem job for my daughters school dance dress. Was told the lining also needed hemming but it was a lie to over charge. One lady was very rude although the other employees were not. Will not be returning. read more

WARNING...do not take your garments here. Long story short I started going to this cleaners because it was convenient and they seemed to have many customers. I have designer clothes and my initial visits were good. However I dropped off a cashmere Alexander McQueen sweater on my last visit. They washed it and shrunk to a child size. I took it back and the young lady seemed so embarrassed and said she forward to owner. After one week I got a disturbing call from the owners daughter and she said they were going to go to go anything about the situation. She was not very professional and has horrible phone etiquette and manners. Good thing we have a lawyer in the family and the process has begun. read more

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They do magic here!! We ordered a custom made dress for prom for my daughter and it was huge when it came! Of course, we took it straight to Lucy's because they do all our alterations. I was so disappointed in the dress that I didn't know how they were going to make it look nice. Well, we just picked up the dress and it looks amazing!! I love the three incredible ladies at Lucy's. They are like fairy godmothers!! Thank you so much!! read more

I've been going to Lucy now for several years but for the past 2yrs I've seen a decline in customer service and attitude by the front desk person. I took a pair of pants just to get the hem done 5 days before and when I walked in they didn't even say hello, all they said NO ALTERATION WE ARE FULL, didn't even ask what I needed or when I needed it. Luckily I found a dry cleaner about 2 minutes away with great attitude and they said I will have it for you in 2 days. Lucy if your still around or whoever owes this I think your going to lose customers I'm reading the reviews of how unhappy people are unless you just don't care! read more

WORST CUSTOMER SERVICE EVER! After being a loyal customer for more than 20 years, I will never step foot in there again. Things had been going downhill ever since owner Lucy left. Now no one can take the time to talk to you, everything is rushed and prices are exorbitant for alterations that cannot be completed in less than 10 days. Save yourself, time, money and aggravation and bring your business somewhere else. read more

Although the workers seemed nice enough, the woman at the front desk, I believe her to be the manager/owner just horrible attitude. I taught to myself that maybe the work done will make up for the lack of a personality. I just picked up my ERMENEGILDO ZEGNA tuxedo. I had the hems done on the pants along with the jacket sleeves; both had to be lengthened by 1 1/2 inches. Yes, they were done on time with notice given via text. The job itself was the worst I've ever seen. So dissatisfied, Job so badly done that I didn't even go back to express my total displeasure. I don't know anything about sewing, but I guarantee you that I could have done a better job myself. MY ADVICE: IF YOU NEED ALTERATION DONE RIGHT, STAY AWAY FROM THIS PLACE. read more

I've been going here since I was a little girl, and I've never been disappointed. I was in a hurry to have a skirt altered, and they made sure to have it ready the very next morning! They're always saving the day! read more

They did such an amazing job altering an expensive dress I had purchased for a wedding. You could not tell any of the dress was it original. Amazing price amazing job! read more

I always take my dress there for alteration. Never had a problem.

This pathetic excuse for a dry cleaners absolutely BOTCHED my engagement photo dress. I will be posting the before and afters shortly. Even worse, they botched it TWICE. After refusing to reimburse me the first time, the manager and owner essentially gave me no option other than to allow them to attempt to fix my dress. When that didn't work, the owners daughter personally came to my door to see the dress on me and proceeded to tell me that if I filed a claim against the dry cleaners, the dress (THAT I PAID FOR) automatically became their property. I guess they don't want anyone to see the disaster they created with my dress. Needless to say, my engagement photos were canceled and I am left with a dress I can never wear again. This place and their horrific customer service are an absolute disaster. read more

Horrible business! I had no idea Lucy sold it so I went back thinking it was still the great service I was used to. Huge mistake! I told them there's no rush so I went to pick it up on the day that my ticket said it would be ready. There was a huge line out the door and people seemed annoyed. When I gave her my ticket, they hadn't even started. I took my dress back and will never be back there. Thank god I hadn't paid yet. This place will not last with that service. read more

They altered my pants the next day for a last minute out of state trip. It was perfect!