5 out of a bazillion stars (if I could give this) to the years we have dealt with Brad and Steve at…read moreAlcoe! We have had a swimspa/hot tub combo from them for years, the amazing and smooth process of purchase and installation, to the follow up service of our cover got totaled during a hail storm, to the fabulous chemicals made just for them (including the aromatherapy for spa line). They are top notch, bar none, for recommendations that fit your lifestyle and your long term goals, don't go with one of these fly by night companies, please, please, please, go with Alcoe...You Won't Regret It!

This team is one of a kind. Steven and Brad make the whole process so easy. They are extremely…read moreprofessional, knowledgeable, and flexible. I also highly recommend using their team for concrete and electrical needs as well. Additionally, Brad's team walks you through how to care for your spa on site - priceless! As far as the product is concerned, we couldn't be more impressed with the Optima Series 880. No chlorine is used so it leaves you with soft skin and no smell that requires you to have to go straight to the shower. Even without the chlorine our water is clear and clean. The steps and cover are amazing quality. We feel part of the Alcoe family now! Kyhl M

The owners of Jacuzzi Lubbock came out and assessed the situation with our hot tub and very quickly…read morefixed the issue. I am satisfied with their service and am enjoying our hot tub immensely! Thank you!!

I needed a heater/prime pump for our spa. I walked into the store and was helped by knowledgeable…read morestaff and walked out with a direct replacement. To me this is the best spa dealer/parts in Lubbock. Thanks.

So as an update to my review... I was "encouraged" to call the main office and speak with someone…read more(I think his name was David) about my experience. Total waste of time. Didn't answer the phone and didn't respond to my voicemail. Now I understand why the local store doesn't treat customers well. It starts from the top. FYI... I hate going to WalMart, but they have pool stuff and they are always happy to see us!

I wouldn't trust my pool with any other brand or advice. The team at Leslies has always provided…read moretrustworthy information and service over the years. They know West Texas pools and the challenges we face and if all pool owners would follow their basic recommendations, they could enjoy a clear clean pool year round.

Horrible service! We made an appointment in early April to have a hot tub serviced it is now nearly…read moreJune and the work has not been done. I went in the first week of May to get an idea of when we would be hearing from someone regarding the appointment, I was told we were on the schedule for the following week. This afternoon; 5-28-19, I called to check the status of our request, first I was placed on hold for over 10 minutes. When someone finally got on the line, I gave her the information for the account and contact phone number. I informed her my number should be on the information as point of contact and was RUDELY told "if you want to be contacted you to have give me the number;" which I had already given. I attempted to explain I was just letting her know I should be listed as the point of contact and there was no reason to speak to me the way she had. Rather than apologize or simply say "thank you" she decided the better course of action would be to hang up on a customer. I stopped by to speak to the owner or manager and was greeted by yet another extremely rude employee (Chelsea). I was informed she and another (Susan) were the only 2 there and that she did not answer the phones. When told the situation her response was, "that's just the way it is!" This sort of behavior should not be tolerated in any customer service industry, period! Update to this review... One hour after posting this review, Susan from Pools West called and told us we have 2 options... Take our review down and they would be out next week or find someone else to do the service. Needless to say we would rather spend our money with a reputible company who VALUES their customers.

Pathetic service. Was planning on buying a hot tub. 2 ladies were there. Neither showed any…read moreinterest whatsoever in helping me. Was shown one in a catalog and then told to come back next week. Went down the road 3 blocks and bought a $7000 tub in 30 minutes. This place is a joke.

We called TCB Air and Pool and they said they could be there to fix our filter in a week. Two…read moreweeks went by and when contacting them again they were very rude and obnoxious and we were bluntly told that if we didn't like their response time we should get someone else. Very disappointed in this business would not recommend it to anyone

Please DO NOT USE this company. They started on my parents pool 3 YEARS AGO and still have not…read morefinished and now, what was semi complete is leaking. Cliff, the owner of TCB wont answer phone calls, or emails, even though he's been paid to completion.

Jay and company have been awesome. They built us a beautiful pool and have done a lot of hand…read moreholding From start to finish. I would highly recommend them to my friends and family. They did everything that they said they would do and then some. Thank you guys for giving us our dream!

If you are a builder - probably does a great job. If you…read moreare an individual home owner, don't expect follow up, attention to detail, a finished product, or the truth about timelines. Pool looks good but the detail parts are missing. Didn't finish the job and caused other issues with our house flooding - we discussed our concern with this day 1 and now our house floods when it rains. Other items billed but never finished. Those items should have been completed when trenches were dug. Now we have to cut through concrete that was poured to finish the job. UGHH - very frustrating.

We signed a contract 12-3-2021 and put down $9,100 deposit to have an inground pool installed and…read moresecure start date of 1-3-2022. On 12-27-2021 we drove to Lubbock to pick out the colors of our tile and concrete, at that time we gave Aqua Kingz a cashier's check for $20,000 and a check for that was cashed 12-28-21 for $20,676.57 for the 50% down prior to excavation. On 1-1-2021 I received a text message asking for another $15,000 which we did not pay. His reasoning was to secure plaster and keep our pool on schedule. Total paid is $49,776.56. Excavation date was reschedule for 1-6-2021. No one from the company showed. When we finally got a hold of them we were told that there was a hicup with the excavator but equipment would be dropped off that afternoon. No Show. We were then told a crew would be there on 1-7-2022 at 3:00. No show and no communication. The evening of 1-7-2022 we were told a crew would be at our house first thing 1-10-2022. No Show. We called and text all day with no response. Again, a crew would be there on 1-12-2022. No Show. We were told by the owner he would be there himself on 1-13-2022 at 11:00am and this was confirmed at 9:07 that morning. At 11:02 we were told he would arrive at 3:00. At 2:53 he called and was running late and it would now be 5;00-5:30. At 6:06 we received a call that his trailer had 2 blowouts and was 2 hours out. So he never intended to arrive at 3:00 and again NO SHOW. That evening we spoke with the owner and voiced our concerns and he offered to return all of our money. We asked for a Cashier's Check and was told we could pick it up on Monday. Monday was a holiday (MLK) so we agreed on 1-18-2022. My husband touched bases with the night before and was told he might be out of the office but would leave a check with the receptionist. My husband arrived about 11:00 and he was out but there was no check left with the receptionist. He did arrive and offered to still do our pool at a discounted rate of $15,000. I was not comfortable, though my husband did say send him a contract to look over which he never did. After not accepting his verbal offer he said the funds were arriving that evening via wire transfer. Bottom line, he never had the Cashier's Check, and my husband drove 2 hours to pick it up. He wrote my husband a check for $49,776.58 and asked to deposit it on 1-20-2022. My husband was told on 1-20-2022 funds would be there that day so we deposited the check. The check was returned on 1-25-2022 as insufficient funds. We texted and called, he returned my call that night insistent he didn't know what the mix up was and assured us funds were available. We asked if he could wire funds to our financial institution the next morning and he said he'd be at the bank as soon as it opened. Never heard from him again. I deposited the check again on 1-27-2022 only for it to come back on 2-1-2022. He wrote "Refund" in the check memo, so there's definitely not a misunderstanding of our agreement. I posted a review on Facebook of my experience and that was the only time he responded. Again he said he'd have funds to us by the end of that week (Feb 4th being that Friday) or end of the next week worst case. 2-11-2022 was the end of the week for is "worst case scenario" and of course we haven't heard a word. I've contacted the General Attorney's Office in Lubbock and they have record of it in the system as of 2-9-2022. Knowingly writing a fraudulent check is not only Professionally Unethical, it's ILLEGAL. He has never responded so I sent a Demand Letter Certified mail to both his business address and the address on the check. Both were signed for on 1-29-2022

From the owner: * Pool Services * Pool Installations…read more * Pool Repairs * Pool Maintenance * Hot Tubs Installations * Jacuzzi Installations * Pool Man * Custom Pools Installation * Custom Hot Tubs * Swimming Pool Service * Swimming Pool Contractor * Pool Remodeling * Swimming Pool Repair Service * Custom SPA Installation * Fiberglass Pool Installation