5-Star Service from Jacuzzi of Lubbock! I wouldn't shop for or buy a hot tub from anyone else!read more

The owners of Jacuzzi Lubbock came out and assessed the situation with our hot tub and very quickly…read morefixed the issue. I am satisfied with their service and am enjoying our hot tub immensely! Thank you!!

So as an update to my review... I was "encouraged" to call the main office and speak with someone…read more(I think his name was David) about my experience. Total waste of time. Didn't answer the phone and didn't respond to my voicemail. Now I understand why the local store doesn't treat customers well. It starts from the top. FYI... I hate going to WalMart, but they have pool stuff and they are always happy to see us!

I wouldn't trust my pool with any other brand or advice. The team at Leslies has always provided…read moretrustworthy information and service over the years. They know West Texas pools and the challenges we face and if all pool owners would follow their basic recommendations, they could enjoy a clear clean pool year round.

Horrible service! We made an appointment in early April to have a hot tub serviced it is now nearly…read moreJune and the work has not been done. I went in the first week of May to get an idea of when we would be hearing from someone regarding the appointment, I was told we were on the schedule for the following week. This afternoon; 5-28-19, I called to check the status of our request, first I was placed on hold for over 10 minutes. When someone finally got on the line, I gave her the information for the account and contact phone number. I informed her my number should be on the information as point of contact and was RUDELY told "if you want to be contacted you to have give me the number;" which I had already given. I attempted to explain I was just letting her know I should be listed as the point of contact and there was no reason to speak to me the way she had. Rather than apologize or simply say "thank you" she decided the better course of action would be to hang up on a customer. I stopped by to speak to the owner or manager and was greeted by yet another extremely rude employee (Chelsea). I was informed she and another (Susan) were the only 2 there and that she did not answer the phones. When told the situation her response was, "that's just the way it is!" This sort of behavior should not be tolerated in any customer service industry, period! Update to this review... One hour after posting this review, Susan from Pools West called and told us we have 2 options... Take our review down and they would be out next week or find someone else to do the service. Needless to say we would rather spend our money with a reputible company who VALUES their customers.

Pathetic service. Was planning on buying a hot tub. 2 ladies were there. Neither showed any…read moreinterest whatsoever in helping me. Was shown one in a catalog and then told to come back next week. Went down the road 3 blocks and bought a $7000 tub in 30 minutes. This place is a joke.

We called TCB Air and Pool and they said they could be there to fix our filter in a week. Two…read moreweeks went by and when contacting them again they were very rude and obnoxious and we were bluntly told that if we didn't like their response time we should get someone else. Very disappointed in this business would not recommend it to anyone

Please DO NOT USE this company. They started on my parents pool 3 YEARS AGO and still have not…read morefinished and now, what was semi complete is leaking. Cliff, the owner of TCB wont answer phone calls, or emails, even though he's been paid to completion.

Jay and company have been awesome. They built us a beautiful pool and have done a lot of hand…read moreholding From start to finish. I would highly recommend them to my friends and family. They did everything that they said they would do and then some. Thank you guys for giving us our dream!

If you are a builder - probably does a great job. If you…read moreare an individual home owner, don't expect follow up, attention to detail, a finished product, or the truth about timelines. Pool looks good but the detail parts are missing. Didn't finish the job and caused other issues with our house flooding - we discussed our concern with this day 1 and now our house floods when it rains. Other items billed but never finished. Those items should have been completed when trenches were dug. Now we have to cut through concrete that was poured to finish the job. UGHH - very frustrating.

I took our pool water in to get tested. Older white woman that works during the week days wanted me…read moreto test my own pool water when I took it in for testing. She refused to test it. I wasn't sure if that was the customer's responsibility to check the pool water with their equipment but that's what she wanted me to do. It's our first pool so I didn't know the process. I left and went to the store on S loop and slide. Customer service was so much better and found out they're supposed to test it not the customer. Slide and S loop is way farther for me but I guess that's where I'll be going for service and products.

From the owner: Leslie's is your trusted neighborhood pool store in Lubbock, Texas and a go-to destination for all…read morethings pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.