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    TCB Air & Pools

    1.0 (4 reviews)
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    Services - TCB Air & Pools

    Pool installation

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    Destiny Pools

    Destiny Pools

    (4 reviews)

    We are really happy with our amazing pool and outdoor kitchen. From the first meeting we really…read moreliked Myles and his ideas for our outdoor space. He really went above and beyond to ensure we loved the finished product. This will be our third season with our pool and we are still really happy and satisfied. We felt very comfortable with all of the people he employs and were never worried about safety and security. We have had one issue since installation and it was covered by warranty and was resolved. I would definitely recommend Destiny Pools.

    Be aware that Destiny Pools does not believe it is important to honor their bid to the home owner…read more I bought a house in late July, with a pool that needed renovation. Destiny gave a quote for the repair, and that amount was deducted from the sale price of the house, as part of our negotiation. I made seven calls, to Destiny, once a week, beginning in January, to ask them to begin the renovation. NOT ONCE did anyone call me back during that entire time, except last week when a lady from the office said they would NOT renovate my pool at all, they have no intent. ie. they would not honor their bid. She said the bid had been made a 'year ago'...when it was actually 6 months. There are not many who do pool renovations in Lubbock, but when I did find one, the cost is double the quoted bid from Destiny. So the conclusion one might make is that Destiny never intended to renovate the pool, estimate was "low" at $17,500. This is entirely factual. One can make their own conclusion from the facts, but be warned, they do not honor their word or bid.

    Pools West Inc - Stress Less

    Pools West Inc

    (15 reviews)

    Horrible service! We made an appointment in early April to have a hot tub serviced it is now nearly…read moreJune and the work has not been done. I went in the first week of May to get an idea of when we would be hearing from someone regarding the appointment, I was told we were on the schedule for the following week. This afternoon; 5-28-19, I called to check the status of our request, first I was placed on hold for over 10 minutes. When someone finally got on the line, I gave her the information for the account and contact phone number. I informed her my number should be on the information as point of contact and was RUDELY told "if you want to be contacted you to have give me the number;" which I had already given. I attempted to explain I was just letting her know I should be listed as the point of contact and there was no reason to speak to me the way she had. Rather than apologize or simply say "thank you" she decided the better course of action would be to hang up on a customer. I stopped by to speak to the owner or manager and was greeted by yet another extremely rude employee (Chelsea). I was informed she and another (Susan) were the only 2 there and that she did not answer the phones. When told the situation her response was, "that's just the way it is!" This sort of behavior should not be tolerated in any customer service industry, period! Update to this review... One hour after posting this review, Susan from Pools West called and told us we have 2 options... Take our review down and they would be out next week or find someone else to do the service. Needless to say we would rather spend our money with a reputible company who VALUES their customers.

    Pathetic service. Was planning on buying a hot tub. 2 ladies were there. Neither showed any…read moreinterest whatsoever in helping me. Was shown one in a catalog and then told to come back next week. Went down the road 3 blocks and bought a $7000 tub in 30 minutes. This place is a joke.

    TCB Air & Pools - poolservice - Updated May 2026

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