Customer service isn't something that is as prevalent as it used to be…read more Being an Oregonian, totally ignorant to the world of pools, I reached out to "professionals" that could not only educate me, but take care of the tasks involved in maintaining a beautiful, clean, refreshing pool. I literally went through three pool services and thought that I would never find a company that would do what they say and say what they do. A local pool company suggested Greg's. I called on a Saturday and he actually answered his phone. I explained my situation and he said that he'd be out early in the week. Greg arrived on time (I was just happy that he showed up) and I explained that we were wanting to repair the salt water system and ditch the chlorine. I was working with my home warranty on that part. Greg explained what was going to happen with our weekly service. His charges are reasonable and I feel that they deserve every penny. That was nearly a year ago. I can honestly say that we never even think about the pool. Sean is our tech and he arrives every Thursday morning and does his thing. He is a professional and a nice guy too. I highly recommend Greg's and I'm so thankful we found them. Call him today!

Greg's Pool Service Never responded via phone or through Yelp. Business must be good and they don't…read moreneed new customers.

R & J Pool Spa & Deck answered my call without identifying the business. When I explained what…read moreservices I need, I was told I would be put on the schedule in 2 to 3 weeks, after I texted in contact information and pictures of my pool and equipment. I texted my information that evening and in response I received a terse recommendation for a pool equipment supplier. I explained again that I am a new pool owner and need repairs and maintenance. The next morning I received a text saying, "No maintenance available" - that was the whole text. R & J Pools Spa & Deck demonstrated very clearly that they don't want any business.

Having trouble with a hot tub was not fun. I had 400 gallons of water just sitting there and you…read morecan't just drain it out and leave the hot tub empty! You also can't just call any hot tub business to come and repair it because of the brand. R&J was fast, professional and ordered everything needed to get my hot tub working again along with a fair bid on the work. I'll be using them for as long as I have a a hot tub or pool

HORRIBLE experience. Couldn't get them on the phone for a…read morequote. When they finally did call and set the appointment, the two guys who showed up were disheveled. Both were slurring their words and had trouble standing erect. They gave me a quote but I was too taken back by the interaction. I didn't trust them to work on my pool.

We signed a contract 12-3-2021 and put down $9,100 deposit to have an inground pool installed and…read moresecure start date of 1-3-2022. On 12-27-2021 we drove to Lubbock to pick out the colors of our tile and concrete, at that time we gave Aqua Kingz a cashier's check for $20,000 and a check for that was cashed 12-28-21 for $20,676.57 for the 50% down prior to excavation. On 1-1-2021 I received a text message asking for another $15,000 which we did not pay. His reasoning was to secure plaster and keep our pool on schedule. Total paid is $49,776.56. Excavation date was reschedule for 1-6-2021. No one from the company showed. When we finally got a hold of them we were told that there was a hicup with the excavator but equipment would be dropped off that afternoon. No Show. We were then told a crew would be there on 1-7-2022 at 3:00. No show and no communication. The evening of 1-7-2022 we were told a crew would be at our house first thing 1-10-2022. No Show. We called and text all day with no response. Again, a crew would be there on 1-12-2022. No Show. We were told by the owner he would be there himself on 1-13-2022 at 11:00am and this was confirmed at 9:07 that morning. At 11:02 we were told he would arrive at 3:00. At 2:53 he called and was running late and it would now be 5;00-5:30. At 6:06 we received a call that his trailer had 2 blowouts and was 2 hours out. So he never intended to arrive at 3:00 and again NO SHOW. That evening we spoke with the owner and voiced our concerns and he offered to return all of our money. We asked for a Cashier's Check and was told we could pick it up on Monday. Monday was a holiday (MLK) so we agreed on 1-18-2022. My husband touched bases with the night before and was told he might be out of the office but would leave a check with the receptionist. My husband arrived about 11:00 and he was out but there was no check left with the receptionist. He did arrive and offered to still do our pool at a discounted rate of $15,000. I was not comfortable, though my husband did say send him a contract to look over which he never did. After not accepting his verbal offer he said the funds were arriving that evening via wire transfer. Bottom line, he never had the Cashier's Check, and my husband drove 2 hours to pick it up. He wrote my husband a check for $49,776.58 and asked to deposit it on 1-20-2022. My husband was told on 1-20-2022 funds would be there that day so we deposited the check. The check was returned on 1-25-2022 as insufficient funds. We texted and called, he returned my call that night insistent he didn't know what the mix up was and assured us funds were available. We asked if he could wire funds to our financial institution the next morning and he said he'd be at the bank as soon as it opened. Never heard from him again. I deposited the check again on 1-27-2022 only for it to come back on 2-1-2022. He wrote "Refund" in the check memo, so there's definitely not a misunderstanding of our agreement. I posted a review on Facebook of my experience and that was the only time he responded. Again he said he'd have funds to us by the end of that week (Feb 4th being that Friday) or end of the next week worst case. 2-11-2022 was the end of the week for is "worst case scenario" and of course we haven't heard a word. I've contacted the General Attorney's Office in Lubbock and they have record of it in the system as of 2-9-2022. Knowingly writing a fraudulent check is not only Professionally Unethical, it's ILLEGAL. He has never responded so I sent a Demand Letter Certified mail to both his business address and the address on the check. Both were signed for on 1-29-2022

From the owner: * Pool Services * Pool Installations…read more * Pool Repairs * Pool Maintenance * Hot Tubs Installations * Jacuzzi Installations * Pool Man * Custom Pools Installation * Custom Hot Tubs * Swimming Pool Service * Swimming Pool Contractor * Pool Remodeling * Swimming Pool Repair Service * Custom SPA Installation * Fiberglass Pool Installation

So as an update to my review... I was "encouraged" to call the main office and speak with someone…read more(I think his name was David) about my experience. Total waste of time. Didn't answer the phone and didn't respond to my voicemail. Now I understand why the local store doesn't treat customers well. It starts from the top. FYI... I hate going to WalMart, but they have pool stuff and they are always happy to see us!

I wouldn't trust my pool with any other brand or advice. The team at Leslies has always provided…read moretrustworthy information and service over the years. They know West Texas pools and the challenges we face and if all pool owners would follow their basic recommendations, they could enjoy a clear clean pool year round.

Called this guy gave quote did put the 3 way valve to help with the leaking heater. Was also…read moresupposed to repair leaking heater and has not shown up and not returning calls. Guess since I paid the invoice he was all finished up. Been trying to reach for a refund and as any pool service place I have used I just donated near $400 for a service he will never come out to do. think twice before using this guy or at least don't pay until services are done in full.

From the owner: Winter is an ideal time for residential pool construction in Lubbock when temperatures are mild and…read morepool parts are readily available. Our experienced team at Aquamatic Pool Services can construct a new custom pool to meet your specific needs and budget. We offer a wide selection of shapes, sizes, depths and materials for your new concrete, fiberglass and vinyl liner pool. Our construction process is efficient and meticulous ensuring a structurally sound base and properly installed plumbing, electrical, lighting and water features the first time. With over two decades of experience building new pools for homeowners across Lubbock and the South Plains, you can trust our team of certified experts #swimmingpoolconstruction #poolbuilder #poolcontractor #residentialpool #poolremodel 806 392 3513 Our responsible master plumber provides licensed, insured, and warranted services to make certain that your pool is always ready for all your summer activities. Scratch that pool work off of your to-do list!

My experience with EasyTech Pools was great for a while and then it wasn't. It seemed when the…read moreowner was taking care of the pool, things were good but some of the guys he has/had working for him are doing him no favors. I found them to overpromise and underdeliver and when I questioned them about my green pool and lack of general follow-up, I was told to find a new pool company to work with. I cannot recommend based on my experience.

If you are looking for someone to maintain your everyday pool needs Blaine Kitten is your guy! I…read morecan not say enough great things about Blaine! First of all he is great at what he does! Our pool is crystal clear and has been since he started with us! Blaine is reliable and always goes out of his way to make sure everything is taken care of! He is here weekly and always makes sure we know what is going on! I highly recommend Blaine! Blaine! We can not thank you enough for always taking care of us.

We contracted with Premier Pools for a complete makeover on our existing pool. They reconfigured…read moreone end of the pool by adding a tanning shelf and spa. They also installed an automation system which allows us to control the pool equipment settings with our cell phones. The owners of the company patiently helped us learn to operate all the new features of the pool. We are now using our new pool and loving it!!! Thank you, Premier Pools!!!

The service was the best. The new owners were there everyday checking on progress. Every different…read morecrew completed their job quickly and efficiently. The extra things that needed to be done were scheduled in perfect sequence. Any adjustments that we wanted to make were made timely. They listened from the beginning to our wants and needs to create exactly what we wanted. The entire process only took around 2 months. The cost was communicated with us from the beginning. Any changes that we made, the new cost was communicated, as well. Suggestions were made so our pool would be what we wanted and still fit into a price range. We cannot say enough great things about this experience.

West Texas Pool People installed a new pool liner for me at the end of last summer. Shortly after…read moreinstallation, my pool was shut down and covered with a winter cover. When we removed the cover, the liner was turning white in a two spots. . West Texas pool people have been in communication and have got the manufacturer to warranty. This pool liner.