5-Star Service from Jacuzzi of Lubbock! I wouldn't shop for or buy a hot tub from anyone else!read more

The owners of Jacuzzi Lubbock came out and assessed the situation with our hot tub and very quickly…read morefixed the issue. I am satisfied with their service and am enjoying our hot tub immensely! Thank you!!

Called this guy gave quote did put the 3 way valve to help with the leaking heater. Was also…read moresupposed to repair leaking heater and has not shown up and not returning calls. Guess since I paid the invoice he was all finished up. Been trying to reach for a refund and as any pool service place I have used I just donated near $400 for a service he will never come out to do. think twice before using this guy or at least don't pay until services are done in full.

From the owner: Winter is an ideal time for residential pool construction in Lubbock when temperatures are mild and…read morepool parts are readily available. Our experienced team at Aquamatic Pool Services can construct a new custom pool to meet your specific needs and budget. We offer a wide selection of shapes, sizes, depths and materials for your new concrete, fiberglass and vinyl liner pool. Our construction process is efficient and meticulous ensuring a structurally sound base and properly installed plumbing, electrical, lighting and water features the first time. With over two decades of experience building new pools for homeowners across Lubbock and the South Plains, you can trust our team of certified experts #swimmingpoolconstruction #poolbuilder #poolcontractor #residentialpool #poolremodel 806 392 3513 Our responsible master plumber provides licensed, insured, and warranted services to make certain that your pool is always ready for all your summer activities. Scratch that pool work off of your to-do list!

The Texas Tech leisure pool is AWESOME. As a member I can sponsor up to 4 guests. I do just that…read morealmost every weekend because this place is so phenomenal that I enjoy sharing the experience with as many friends as possible. Clean water, friendly staff, gets busy but never too crowded, lots of options for hanging out in the water, lots of parking, great music playing, extremely alert lifeguards, clean restrooms and over-all the best private pool I have ever been to. The only negative is the SLOW SLOW check-in if you are sponsoring guests.

Don't come to this pool later in the afternoons hoping to get a decent lap swimming experience! The…read morelap pool lanes are taken over by non-swimmers, walking, talking & splashing about. Staff does not manage the lap pool. There's an adjacent rec pool which these patrons should be channeled to. This doesn't happen. Also be aware that their deck clock is 4-5 minutes ahead of time & you will be asked to get out earlier than the actual time. This clock was also running ahead of time last summer. I guess they like it like this. The water is VERY warm.

Horrible service! We made an appointment in early April to have a hot tub serviced it is now nearly…read moreJune and the work has not been done. I went in the first week of May to get an idea of when we would be hearing from someone regarding the appointment, I was told we were on the schedule for the following week. This afternoon; 5-28-19, I called to check the status of our request, first I was placed on hold for over 10 minutes. When someone finally got on the line, I gave her the information for the account and contact phone number. I informed her my number should be on the information as point of contact and was RUDELY told "if you want to be contacted you to have give me the number;" which I had already given. I attempted to explain I was just letting her know I should be listed as the point of contact and there was no reason to speak to me the way she had. Rather than apologize or simply say "thank you" she decided the better course of action would be to hang up on a customer. I stopped by to speak to the owner or manager and was greeted by yet another extremely rude employee (Chelsea). I was informed she and another (Susan) were the only 2 there and that she did not answer the phones. When told the situation her response was, "that's just the way it is!" This sort of behavior should not be tolerated in any customer service industry, period! Update to this review... One hour after posting this review, Susan from Pools West called and told us we have 2 options... Take our review down and they would be out next week or find someone else to do the service. Needless to say we would rather spend our money with a reputible company who VALUES their customers.

Pathetic service. Was planning on buying a hot tub. 2 ladies were there. Neither showed any…read moreinterest whatsoever in helping me. Was shown one in a catalog and then told to come back next week. Went down the road 3 blocks and bought a $7000 tub in 30 minutes. This place is a joke.

I found JR Pools through the 'Project' function on Yelp. He was responsive, replying quickly…read more Scheduling required some adjustments. Once the problem was found, he requested that I order parts, and when they came in he was back out promptly to get them installed. The problem is fixed and I am getting the pool cleaned up. It was a little more expensive than I'd hoped, but the job is done and correct.

From the owner: Im a license plumber. The only thing we don't do in-house as a company is the Gunite, plaster, and…read moreelectrical. We are able to save the customer money by cutting out a lot of 3rd party companies. Hydramatic cover dealer and installer. Pool equipment specialists. We have a tile and coping guy who is amazing at his work. We dig, regardless, and plumb out our own pools so there is no waiting on subs what so ever or any changes. This is how we ensure we meet our finished deadlines

We signed a contract 12-3-2021 and put down $9,100 deposit to have an inground pool installed and…read moresecure start date of 1-3-2022. On 12-27-2021 we drove to Lubbock to pick out the colors of our tile and concrete, at that time we gave Aqua Kingz a cashier's check for $20,000 and a check for that was cashed 12-28-21 for $20,676.57 for the 50% down prior to excavation. On 1-1-2021 I received a text message asking for another $15,000 which we did not pay. His reasoning was to secure plaster and keep our pool on schedule. Total paid is $49,776.56. Excavation date was reschedule for 1-6-2021. No one from the company showed. When we finally got a hold of them we were told that there was a hicup with the excavator but equipment would be dropped off that afternoon. No Show. We were then told a crew would be there on 1-7-2022 at 3:00. No show and no communication. The evening of 1-7-2022 we were told a crew would be at our house first thing 1-10-2022. No Show. We called and text all day with no response. Again, a crew would be there on 1-12-2022. No Show. We were told by the owner he would be there himself on 1-13-2022 at 11:00am and this was confirmed at 9:07 that morning. At 11:02 we were told he would arrive at 3:00. At 2:53 he called and was running late and it would now be 5;00-5:30. At 6:06 we received a call that his trailer had 2 blowouts and was 2 hours out. So he never intended to arrive at 3:00 and again NO SHOW. That evening we spoke with the owner and voiced our concerns and he offered to return all of our money. We asked for a Cashier's Check and was told we could pick it up on Monday. Monday was a holiday (MLK) so we agreed on 1-18-2022. My husband touched bases with the night before and was told he might be out of the office but would leave a check with the receptionist. My husband arrived about 11:00 and he was out but there was no check left with the receptionist. He did arrive and offered to still do our pool at a discounted rate of $15,000. I was not comfortable, though my husband did say send him a contract to look over which he never did. After not accepting his verbal offer he said the funds were arriving that evening via wire transfer. Bottom line, he never had the Cashier's Check, and my husband drove 2 hours to pick it up. He wrote my husband a check for $49,776.58 and asked to deposit it on 1-20-2022. My husband was told on 1-20-2022 funds would be there that day so we deposited the check. The check was returned on 1-25-2022 as insufficient funds. We texted and called, he returned my call that night insistent he didn't know what the mix up was and assured us funds were available. We asked if he could wire funds to our financial institution the next morning and he said he'd be at the bank as soon as it opened. Never heard from him again. I deposited the check again on 1-27-2022 only for it to come back on 2-1-2022. He wrote "Refund" in the check memo, so there's definitely not a misunderstanding of our agreement. I posted a review on Facebook of my experience and that was the only time he responded. Again he said he'd have funds to us by the end of that week (Feb 4th being that Friday) or end of the next week worst case. 2-11-2022 was the end of the week for is "worst case scenario" and of course we haven't heard a word. I've contacted the General Attorney's Office in Lubbock and they have record of it in the system as of 2-9-2022. Knowingly writing a fraudulent check is not only Professionally Unethical, it's ILLEGAL. He has never responded so I sent a Demand Letter Certified mail to both his business address and the address on the check. Both were signed for on 1-29-2022

From the owner: * Pool Services * Pool Installations…read more * Pool Repairs * Pool Maintenance * Hot Tubs Installations * Jacuzzi Installations * Pool Man * Custom Pools Installation * Custom Hot Tubs * Swimming Pool Service * Swimming Pool Contractor * Pool Remodeling * Swimming Pool Repair Service * Custom SPA Installation * Fiberglass Pool Installation