So as an update to my review... I was "encouraged" to call the main office and speak with someone…read more(I think his name was David) about my experience. Total waste of time. Didn't answer the phone and didn't respond to my voicemail. Now I understand why the local store doesn't treat customers well. It starts from the top. FYI... I hate going to WalMart, but they have pool stuff and they are always happy to see us!

I wouldn't trust my pool with any other brand or advice. The team at Leslies has always provided…read moretrustworthy information and service over the years. They know West Texas pools and the challenges we face and if all pool owners would follow their basic recommendations, they could enjoy a clear clean pool year round.

5-Star Service from Jacuzzi of Lubbock! I wouldn't shop for or buy a hot tub from anyone else!read more

The owners of Jacuzzi Lubbock came out and assessed the situation with our hot tub and very quickly…read morefixed the issue. I am satisfied with their service and am enjoying our hot tub immensely! Thank you!!

Horrible service! We made an appointment in early April to have a hot tub serviced it is now nearly…read moreJune and the work has not been done. I went in the first week of May to get an idea of when we would be hearing from someone regarding the appointment, I was told we were on the schedule for the following week. This afternoon; 5-28-19, I called to check the status of our request, first I was placed on hold for over 10 minutes. When someone finally got on the line, I gave her the information for the account and contact phone number. I informed her my number should be on the information as point of contact and was RUDELY told "if you want to be contacted you to have give me the number;" which I had already given. I attempted to explain I was just letting her know I should be listed as the point of contact and there was no reason to speak to me the way she had. Rather than apologize or simply say "thank you" she decided the better course of action would be to hang up on a customer. I stopped by to speak to the owner or manager and was greeted by yet another extremely rude employee (Chelsea). I was informed she and another (Susan) were the only 2 there and that she did not answer the phones. When told the situation her response was, "that's just the way it is!" This sort of behavior should not be tolerated in any customer service industry, period! Update to this review... One hour after posting this review, Susan from Pools West called and told us we have 2 options... Take our review down and they would be out next week or find someone else to do the service. Needless to say we would rather spend our money with a reputible company who VALUES their customers.

Pathetic service. Was planning on buying a hot tub. 2 ladies were there. Neither showed any…read moreinterest whatsoever in helping me. Was shown one in a catalog and then told to come back next week. Went down the road 3 blocks and bought a $7000 tub in 30 minutes. This place is a joke.

The Texas Tech leisure pool is AWESOME. As a member I can sponsor up to 4 guests. I do just that…read morealmost every weekend because this place is so phenomenal that I enjoy sharing the experience with as many friends as possible. Clean water, friendly staff, gets busy but never too crowded, lots of options for hanging out in the water, lots of parking, great music playing, extremely alert lifeguards, clean restrooms and over-all the best private pool I have ever been to. The only negative is the SLOW SLOW check-in if you are sponsoring guests.

Don't come to this pool later in the afternoons hoping to get a decent lap swimming experience! The…read morelap pool lanes are taken over by non-swimmers, walking, talking & splashing about. Staff does not manage the lap pool. There's an adjacent rec pool which these patrons should be channeled to. This doesn't happen. Also be aware that their deck clock is 4-5 minutes ahead of time & you will be asked to get out earlier than the actual time. This clock was also running ahead of time last summer. I guess they like it like this. The water is VERY warm.

I took our pool water in to get tested. Older white woman that works during the week days wanted me…read moreto test my own pool water when I took it in for testing. She refused to test it. I wasn't sure if that was the customer's responsibility to check the pool water with their equipment but that's what she wanted me to do. It's our first pool so I didn't know the process. I left and went to the store on S loop and slide. Customer service was so much better and found out they're supposed to test it not the customer. Slide and S loop is way farther for me but I guess that's where I'll be going for service and products.

From the owner: Leslie's is your trusted neighborhood pool store in Lubbock, Texas and a go-to destination for all…read morethings pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

I need a pool service in Lubbock and they were not able to help me. It took them a few days to…read morerespond.

From the owner: Swimming Pool Construction. We are west Texas only authorized dealer for both Viking and Trilogy…read morefiberglass pools. We also proudly sell Zodiac pool equipment and are a Zodiac ProEdge dealer.

We called TCB Air and Pool and they said they could be there to fix our filter in a week. Two…read moreweeks went by and when contacting them again they were very rude and obnoxious and we were bluntly told that if we didn't like their response time we should get someone else. Very disappointed in this business would not recommend it to anyone

Please DO NOT USE this company. They started on my parents pool 3 YEARS AGO and still have not…read morefinished and now, what was semi complete is leaking. Cliff, the owner of TCB wont answer phone calls, or emails, even though he's been paid to completion.

Called this guy gave quote did put the 3 way valve to help with the leaking heater. Was also…read moresupposed to repair leaking heater and has not shown up and not returning calls. Guess since I paid the invoice he was all finished up. Been trying to reach for a refund and as any pool service place I have used I just donated near $400 for a service he will never come out to do. think twice before using this guy or at least don't pay until services are done in full.

From the owner: Winter is an ideal time for residential pool construction in Lubbock when temperatures are mild and…read morepool parts are readily available. Our experienced team at Aquamatic Pool Services can construct a new custom pool to meet your specific needs and budget. We offer a wide selection of shapes, sizes, depths and materials for your new concrete, fiberglass and vinyl liner pool. Our construction process is efficient and meticulous ensuring a structurally sound base and properly installed plumbing, electrical, lighting and water features the first time. With over two decades of experience building new pools for homeowners across Lubbock and the South Plains, you can trust our team of certified experts #swimmingpoolconstruction #poolbuilder #poolcontractor #residentialpool #poolremodel 806 392 3513 Our responsible master plumber provides licensed, insured, and warranted services to make certain that your pool is always ready for all your summer activities. Scratch that pool work off of your to-do list!

Absolutely amazing place! The service and experience are incredible! Great place to unwind and take…read morea minute for yourself!

Great place to relax, detox and rewind! Always a spot for me and very reasonable(too reasonable)…read moreprices! A big part of my healthy living plan! Lelan, loyal customer for 4-5 years