I found JR Pools through the 'Project' function on Yelp. He was responsive, replying quickly…read more Scheduling required some adjustments. Once the problem was found, he requested that I order parts, and when they came in he was back out promptly to get them installed. The problem is fixed and I am getting the pool cleaned up. It was a little more expensive than I'd hoped, but the job is done and correct.

From the owner: Im a license plumber. The only thing we don't do in-house as a company is the Gunite, plaster, and…read moreelectrical. We are able to save the customer money by cutting out a lot of 3rd party companies. Hydramatic cover dealer and installer. Pool equipment specialists. We have a tile and coping guy who is amazing at his work. We dig, regardless, and plumb out our own pools so there is no waiting on subs what so ever or any changes. This is how we ensure we meet our finished deadlines

So as an update to my review... I was "encouraged" to call the main office and speak with someone…read more(I think his name was David) about my experience. Total waste of time. Didn't answer the phone and didn't respond to my voicemail. Now I understand why the local store doesn't treat customers well. It starts from the top. FYI... I hate going to WalMart, but they have pool stuff and they are always happy to see us!

I wouldn't trust my pool with any other brand or advice. The team at Leslies has always provided…read moretrustworthy information and service over the years. They know West Texas pools and the challenges we face and if all pool owners would follow their basic recommendations, they could enjoy a clear clean pool year round.

We signed a contract 12-3-2021 and put down $9,100 deposit to have an inground pool installed and…read moresecure start date of 1-3-2022. On 12-27-2021 we drove to Lubbock to pick out the colors of our tile and concrete, at that time we gave Aqua Kingz a cashier's check for $20,000 and a check for that was cashed 12-28-21 for $20,676.57 for the 50% down prior to excavation. On 1-1-2021 I received a text message asking for another $15,000 which we did not pay. His reasoning was to secure plaster and keep our pool on schedule. Total paid is $49,776.56. Excavation date was reschedule for 1-6-2021. No one from the company showed. When we finally got a hold of them we were told that there was a hicup with the excavator but equipment would be dropped off that afternoon. No Show. We were then told a crew would be there on 1-7-2022 at 3:00. No show and no communication. The evening of 1-7-2022 we were told a crew would be at our house first thing 1-10-2022. No Show. We called and text all day with no response. Again, a crew would be there on 1-12-2022. No Show. We were told by the owner he would be there himself on 1-13-2022 at 11:00am and this was confirmed at 9:07 that morning. At 11:02 we were told he would arrive at 3:00. At 2:53 he called and was running late and it would now be 5;00-5:30. At 6:06 we received a call that his trailer had 2 blowouts and was 2 hours out. So he never intended to arrive at 3:00 and again NO SHOW. That evening we spoke with the owner and voiced our concerns and he offered to return all of our money. We asked for a Cashier's Check and was told we could pick it up on Monday. Monday was a holiday (MLK) so we agreed on 1-18-2022. My husband touched bases with the night before and was told he might be out of the office but would leave a check with the receptionist. My husband arrived about 11:00 and he was out but there was no check left with the receptionist. He did arrive and offered to still do our pool at a discounted rate of $15,000. I was not comfortable, though my husband did say send him a contract to look over which he never did. After not accepting his verbal offer he said the funds were arriving that evening via wire transfer. Bottom line, he never had the Cashier's Check, and my husband drove 2 hours to pick it up. He wrote my husband a check for $49,776.58 and asked to deposit it on 1-20-2022. My husband was told on 1-20-2022 funds would be there that day so we deposited the check. The check was returned on 1-25-2022 as insufficient funds. We texted and called, he returned my call that night insistent he didn't know what the mix up was and assured us funds were available. We asked if he could wire funds to our financial institution the next morning and he said he'd be at the bank as soon as it opened. Never heard from him again. I deposited the check again on 1-27-2022 only for it to come back on 2-1-2022. He wrote "Refund" in the check memo, so there's definitely not a misunderstanding of our agreement. I posted a review on Facebook of my experience and that was the only time he responded. Again he said he'd have funds to us by the end of that week (Feb 4th being that Friday) or end of the next week worst case. 2-11-2022 was the end of the week for is "worst case scenario" and of course we haven't heard a word. I've contacted the General Attorney's Office in Lubbock and they have record of it in the system as of 2-9-2022. Knowingly writing a fraudulent check is not only Professionally Unethical, it's ILLEGAL. He has never responded so I sent a Demand Letter Certified mail to both his business address and the address on the check. Both were signed for on 1-29-2022

From the owner: * Pool Services * Pool Installations…read more * Pool Repairs * Pool Maintenance * Hot Tubs Installations * Jacuzzi Installations * Pool Man * Custom Pools Installation * Custom Hot Tubs * Swimming Pool Service * Swimming Pool Contractor * Pool Remodeling * Swimming Pool Repair Service * Custom SPA Installation * Fiberglass Pool Installation

Called this guy gave quote did put the 3 way valve to help with the leaking heater. Was also…read moresupposed to repair leaking heater and has not shown up and not returning calls. Guess since I paid the invoice he was all finished up. Been trying to reach for a refund and as any pool service place I have used I just donated near $400 for a service he will never come out to do. think twice before using this guy or at least don't pay until services are done in full.

From the owner: Winter is an ideal time for residential pool construction in Lubbock when temperatures are mild and…read morepool parts are readily available. Our experienced team at Aquamatic Pool Services can construct a new custom pool to meet your specific needs and budget. We offer a wide selection of shapes, sizes, depths and materials for your new concrete, fiberglass and vinyl liner pool. Our construction process is efficient and meticulous ensuring a structurally sound base and properly installed plumbing, electrical, lighting and water features the first time. With over two decades of experience building new pools for homeowners across Lubbock and the South Plains, you can trust our team of certified experts #swimmingpoolconstruction #poolbuilder #poolcontractor #residentialpool #poolremodel 806 392 3513 Our responsible master plumber provides licensed, insured, and warranted services to make certain that your pool is always ready for all your summer activities. Scratch that pool work off of your to-do list!

Customer service isn't something that is as prevalent as it used to be…read more Being an Oregonian, totally ignorant to the world of pools, I reached out to "professionals" that could not only educate me, but take care of the tasks involved in maintaining a beautiful, clean, refreshing pool. I literally went through three pool services and thought that I would never find a company that would do what they say and say what they do. A local pool company suggested Greg's. I called on a Saturday and he actually answered his phone. I explained my situation and he said that he'd be out early in the week. Greg arrived on time (I was just happy that he showed up) and I explained that we were wanting to repair the salt water system and ditch the chlorine. I was working with my home warranty on that part. Greg explained what was going to happen with our weekly service. His charges are reasonable and I feel that they deserve every penny. That was nearly a year ago. I can honestly say that we never even think about the pool. Sean is our tech and he arrives every Thursday morning and does his thing. He is a professional and a nice guy too. I highly recommend Greg's and I'm so thankful we found them. Call him today!

Greg's Pool Service Never responded via phone or through Yelp. Business must be good and they don't…read moreneed new customers.

Awesome company! After trying the pool cover company I had used, and not hearing back after 30 +…read morecalls, I tried Cover Care. They came out identified the problem and after several trips back to there warehouse to get parts it was fixed, and fixed correctly. I don't know when my pool cover has worked this well in years. Not only did they fix the broken parts, but they made the pool cover travel evenly so its not crooked anymore. I am so grateful to them. They were truly professional and quick. I will only be using them in the future! Love love love this company.

HORRIBLE experience. Couldn't get them on the phone for a…read morequote. When they finally did call and set the appointment, the two guys who showed up were disheveled. Both were slurring their words and had trouble standing erect. They gave me a quote but I was too taken back by the interaction. I didn't trust them to work on my pool.

Just wanted to give an update. Jonathon refuses to take responsibility for the sub contractors that…read moreHE hired to work on our pool construction including the patio. He specifically said that it is not his problem what the cement contractor did or didn't do. Concrete company says it's the concrete contractor and the contractor says it's the concrete company. I would NEVER recommend Paradise Pools & Patios to anyone. He is awful to work with and horrible communication skills. It's pretty comical that he posts pictures of "alleged" pools he did next to the crappy one he did at our home.

Terrible service! Been working at my house since May, can't ever complete A task when he's here,…read moredoesn't communicate with subcontractors to complete a job when there are here, concrete subcontractor and johnathon caused constant damage to property and had been promised the job would be finished in June, but there's always some excuse....shipping, no supplies, other contractors schedules, do not recommend .

West Texas Pool People installed a new pool liner for me at the end of last summer. Shortly after…read moreinstallation, my pool was shut down and covered with a winter cover. When we removed the cover, the liner was turning white in a two spots. . West Texas pool people have been in communication and have got the manufacturer to warranty. This pool liner.

Jay and company have been awesome. They built us a beautiful pool and have done a lot of hand…read moreholding From start to finish. I would highly recommend them to my friends and family. They did everything that they said they would do and then some. Thank you guys for giving us our dream!

If you are a builder - probably does a great job. If you…read moreare an individual home owner, don't expect follow up, attention to detail, a finished product, or the truth about timelines. Pool looks good but the detail parts are missing. Didn't finish the job and caused other issues with our house flooding - we discussed our concern with this day 1 and now our house floods when it rains. Other items billed but never finished. Those items should have been completed when trenches were dug. Now we have to cut through concrete that was poured to finish the job. UGHH - very frustrating.