Unfortunately, our experience with BAM Construction was extremely disappointing, and based on our…read moreexperience, we cannot recommend them.
The biggest issue was communication and scheduling. Sherry repeatedly failed to properly read our messages and did not effectively communicate with us or the contractor about scheduling or what work needed to be done. In the middle of the project, we went several days without hearing anything, leaving us with an unusable kitchen and no clear timeline for completion or even confirmation that anyone was coming back. It took multiple messages, including demanding either a refund or completion that week, before we finally received a response. When they did return, we received only about 15 minutes' notice.
What should have been a simple 3-4 day countertop and backsplash project turned into a two-week project, with much of that time spent with no one working and us unsure whether or when the project would be completed.
We also caught the contractor providing inaccurate information on multiple occasions, which damaged our trust. More than $600 worth of materials we personally purchased were disposed of without our permission, and we had to track them down and attempt to recover them.
After losing confidence in the contractor, we requested someone else be assigned. We then went two days without a response. The owner, Adam, repeatedly said he would call at specific times, but those calls did not happen. When we called, we were told to text instead and often received little or no response.
Even after completion, cabinet doors the crew had removed were left off, and we had to ask them to reinstall them and put the dishwasher back. The crew also damaged our garbage disposal, requiring us to have an electrician come out and repair it.
Our old countertops were also left in our dumpster, resulting in neighbor complaints and involvement from City of Lubbock Code Enforcement regarding proper disposal of the demolition materials.
Overall, this project was far more stressful than it should have been due to poor communication, scheduling issues, repeated delays, inaccurate information, unauthorized disposal of our materials, incomplete work, and difficulty getting anyone to respond.
For a straightforward kitchen remodel, we expected much better professionalism, communication, honesty, and follow-through. Unfortunately, we cannot recommend BAM Construction based on our experience.
