We had two very different experiences with Raider, so this is a mixed review.
Initially, we contacted Raider for an estimate on carpet installation in a bedroom and on a staircase. They were prompt in their response and quickly set up a consultation. Afterward, we visited their store, selected our carpet, and received two separate quotes--one for the bedroom and another for the stairs, as they were still sourcing the carpet for the latter. The quotes were reasonable, and we felt the pricing was fair.
The bedroom carpet installation went smoothly. Within a week, Raider scheduled the installation, and the crew arrived on time. They were professional, efficient, and careful with our belongings. They prepped the room, moved the furniture, and completed the job quickly. The results were fantastic--the room looked amazing, and the crew did an excellent job cleaning up afterward. We were very pleased with this part of the service.
Unfortunately, our experience with the stair installation was quite different. A week later, we were informed that the crew would be coming to complete the stair project. On the scheduled day, the crew arrived, and we showed them the stairs, which led to our finished basement. From the start, the crew complained about various things--everything from the way the previous carpet was installed to the material of the stairs. They repeatedly left the door open, which is understandable when they were bringing supplies in and out. However, my wife asked them several times to keep the door closed when they were inside for long periods of time, especially considering the 100+ degree weather outside.
When the job was done, they showed my wife the top of the stairs, which seemed fine. They then had her complete a survey, after which they said they would clean up. However, when I returned home, I was disappointed to find that while the carpet installation itself appeared okay at first glance, the walls along the staircase were heavily scuffed and scratched. It seemed as if no care was taken to avoid damaging them.
As I inspected further, the situation was much worse on the walls under the stairs and on another adjacent wall. These areas were in terrible condition, with far more severe scratches and scuffs. It appeared as though no effort was made to protect these surfaces either and the damage was past a point of simple neglect or carelessness from the crew. What was most frustrating was that nothing had been done to prep or protect our belongings. Our high-end electronics, including a $2,000 receiver and a $5,000 projector, were left completely exposed and covered in dust and carpet debris. Even our personal ladder, which they used without asking, was left covered in dust and carpet bits and was moved across the room without being put back in place.
Shockingly, this dust even made its way into our refrigerator's freezer seal. At this point, it was too late to contact the company, so we spent the next hour carefully cleaning our electronics as the dust and carpet bits made their way inside the electronics, possibly ruining them, and the mess left behind. The negligence of the crew means we now have to do a deep clean on some of the electronics to prevent damage, and we'll likely need to repaint the walls or hire someone to repair the damage, which will cost around $500. read more