I found JR Pools through the 'Project' function on Yelp. He was responsive, replying quickly…read more Scheduling required some adjustments. Once the problem was found, he requested that I order parts, and when they came in he was back out promptly to get them installed. The problem is fixed and I am getting the pool cleaned up. It was a little more expensive than I'd hoped, but the job is done and correct.

From the owner: Im a license plumber. The only thing we don't do in-house as a company is the Gunite, plaster, and…read moreelectrical. We are able to save the customer money by cutting out a lot of 3rd party companies. Hydramatic cover dealer and installer. Pool equipment specialists. We have a tile and coping guy who is amazing at his work. We dig, regardless, and plumb out our own pools so there is no waiting on subs what so ever or any changes. This is how we ensure we meet our finished deadlines

showed up on time and did a wonderful job. the price is hard to beat too at $50 a clean.read more

From the owner: Over 20 years experience and pool maintenance and repair. No job is too big or too smallread more

So as an update to my review... I was "encouraged" to call the main office and speak with someone…read more(I think his name was David) about my experience. Total waste of time. Didn't answer the phone and didn't respond to my voicemail. Now I understand why the local store doesn't treat customers well. It starts from the top. FYI... I hate going to WalMart, but they have pool stuff and they are always happy to see us!

I wouldn't trust my pool with any other brand or advice. The team at Leslies has always provided…read moretrustworthy information and service over the years. They know West Texas pools and the challenges we face and if all pool owners would follow their basic recommendations, they could enjoy a clear clean pool year round.

We contracted with Premier Pools for a complete makeover on our existing pool. They reconfigured…read moreone end of the pool by adding a tanning shelf and spa. They also installed an automation system which allows us to control the pool equipment settings with our cell phones. The owners of the company patiently helped us learn to operate all the new features of the pool. We are now using our new pool and loving it!!! Thank you, Premier Pools!!!

The service was the best. The new owners were there everyday checking on progress. Every different…read morecrew completed their job quickly and efficiently. The extra things that needed to be done were scheduled in perfect sequence. Any adjustments that we wanted to make were made timely. They listened from the beginning to our wants and needs to create exactly what we wanted. The entire process only took around 2 months. The cost was communicated with us from the beginning. Any changes that we made, the new cost was communicated, as well. Suggestions were made so our pool would be what we wanted and still fit into a price range. We cannot say enough great things about this experience.

We signed a contract 12-3-2021 and put down $9,100 deposit to have an inground pool installed and…read moresecure start date of 1-3-2022. On 12-27-2021 we drove to Lubbock to pick out the colors of our tile and concrete, at that time we gave Aqua Kingz a cashier's check for $20,000 and a check for that was cashed 12-28-21 for $20,676.57 for the 50% down prior to excavation. On 1-1-2021 I received a text message asking for another $15,000 which we did not pay. His reasoning was to secure plaster and keep our pool on schedule. Total paid is $49,776.56. Excavation date was reschedule for 1-6-2021. No one from the company showed. When we finally got a hold of them we were told that there was a hicup with the excavator but equipment would be dropped off that afternoon. No Show. We were then told a crew would be there on 1-7-2022 at 3:00. No show and no communication. The evening of 1-7-2022 we were told a crew would be at our house first thing 1-10-2022. No Show. We called and text all day with no response. Again, a crew would be there on 1-12-2022. No Show. We were told by the owner he would be there himself on 1-13-2022 at 11:00am and this was confirmed at 9:07 that morning. At 11:02 we were told he would arrive at 3:00. At 2:53 he called and was running late and it would now be 5;00-5:30. At 6:06 we received a call that his trailer had 2 blowouts and was 2 hours out. So he never intended to arrive at 3:00 and again NO SHOW. That evening we spoke with the owner and voiced our concerns and he offered to return all of our money. We asked for a Cashier's Check and was told we could pick it up on Monday. Monday was a holiday (MLK) so we agreed on 1-18-2022. My husband touched bases with the night before and was told he might be out of the office but would leave a check with the receptionist. My husband arrived about 11:00 and he was out but there was no check left with the receptionist. He did arrive and offered to still do our pool at a discounted rate of $15,000. I was not comfortable, though my husband did say send him a contract to look over which he never did. After not accepting his verbal offer he said the funds were arriving that evening via wire transfer. Bottom line, he never had the Cashier's Check, and my husband drove 2 hours to pick it up. He wrote my husband a check for $49,776.58 and asked to deposit it on 1-20-2022. My husband was told on 1-20-2022 funds would be there that day so we deposited the check. The check was returned on 1-25-2022 as insufficient funds. We texted and called, he returned my call that night insistent he didn't know what the mix up was and assured us funds were available. We asked if he could wire funds to our financial institution the next morning and he said he'd be at the bank as soon as it opened. Never heard from him again. I deposited the check again on 1-27-2022 only for it to come back on 2-1-2022. He wrote "Refund" in the check memo, so there's definitely not a misunderstanding of our agreement. I posted a review on Facebook of my experience and that was the only time he responded. Again he said he'd have funds to us by the end of that week (Feb 4th being that Friday) or end of the next week worst case. 2-11-2022 was the end of the week for is "worst case scenario" and of course we haven't heard a word. I've contacted the General Attorney's Office in Lubbock and they have record of it in the system as of 2-9-2022. Knowingly writing a fraudulent check is not only Professionally Unethical, it's ILLEGAL. He has never responded so I sent a Demand Letter Certified mail to both his business address and the address on the check. Both were signed for on 1-29-2022

From the owner: * Pool Services * Pool Installations…read more * Pool Repairs * Pool Maintenance * Hot Tubs Installations * Jacuzzi Installations * Pool Man * Custom Pools Installation * Custom Hot Tubs * Swimming Pool Service * Swimming Pool Contractor * Pool Remodeling * Swimming Pool Repair Service * Custom SPA Installation * Fiberglass Pool Installation

R & J Pool Spa & Deck answered my call without identifying the business. When I explained what…read moreservices I need, I was told I would be put on the schedule in 2 to 3 weeks, after I texted in contact information and pictures of my pool and equipment. I texted my information that evening and in response I received a terse recommendation for a pool equipment supplier. I explained again that I am a new pool owner and need repairs and maintenance. The next morning I received a text saying, "No maintenance available" - that was the whole text. R & J Pools Spa & Deck demonstrated very clearly that they don't want any business.

Having trouble with a hot tub was not fun. I had 400 gallons of water just sitting there and you…read morecan't just drain it out and leave the hot tub empty! You also can't just call any hot tub business to come and repair it because of the brand. R&J was fast, professional and ordered everything needed to get my hot tub working again along with a fair bid on the work. I'll be using them for as long as I have a a hot tub or pool