I found JR Pools through the 'Project' function on Yelp. He was responsive, replying quickly…read more Scheduling required some adjustments. Once the problem was found, he requested that I order parts, and when they came in he was back out promptly to get them installed. The problem is fixed and I am getting the pool cleaned up. It was a little more expensive than I'd hoped, but the job is done and correct.

From the owner: Im a license plumber. The only thing we don't do in-house as a company is the Gunite, plaster, and…read moreelectrical. We are able to save the customer money by cutting out a lot of 3rd party companies. Hydramatic cover dealer and installer. Pool equipment specialists. We have a tile and coping guy who is amazing at his work. We dig, regardless, and plumb out our own pools so there is no waiting on subs what so ever or any changes. This is how we ensure we meet our finished deadlines

Called this guy gave quote did put the 3 way valve to help with the leaking heater. Was also…read moresupposed to repair leaking heater and has not shown up and not returning calls. Guess since I paid the invoice he was all finished up. Been trying to reach for a refund and as any pool service place I have used I just donated near $400 for a service he will never come out to do. think twice before using this guy or at least don't pay until services are done in full.

From the owner: Winter is an ideal time for residential pool construction in Lubbock when temperatures are mild and…read morepool parts are readily available. Our experienced team at Aquamatic Pool Services can construct a new custom pool to meet your specific needs and budget. We offer a wide selection of shapes, sizes, depths and materials for your new concrete, fiberglass and vinyl liner pool. Our construction process is efficient and meticulous ensuring a structurally sound base and properly installed plumbing, electrical, lighting and water features the first time. With over two decades of experience building new pools for homeowners across Lubbock and the South Plains, you can trust our team of certified experts #swimmingpoolconstruction #poolbuilder #poolcontractor #residentialpool #poolremodel 806 392 3513 Our responsible master plumber provides licensed, insured, and warranted services to make certain that your pool is always ready for all your summer activities. Scratch that pool work off of your to-do list!

Customer service isn't something that is as prevalent as it used to be…read more Being an Oregonian, totally ignorant to the world of pools, I reached out to "professionals" that could not only educate me, but take care of the tasks involved in maintaining a beautiful, clean, refreshing pool. I literally went through three pool services and thought that I would never find a company that would do what they say and say what they do. A local pool company suggested Greg's. I called on a Saturday and he actually answered his phone. I explained my situation and he said that he'd be out early in the week. Greg arrived on time (I was just happy that he showed up) and I explained that we were wanting to repair the salt water system and ditch the chlorine. I was working with my home warranty on that part. Greg explained what was going to happen with our weekly service. His charges are reasonable and I feel that they deserve every penny. That was nearly a year ago. I can honestly say that we never even think about the pool. Sean is our tech and he arrives every Thursday morning and does his thing. He is a professional and a nice guy too. I highly recommend Greg's and I'm so thankful we found them. Call him today!

Greg's Pool Service Never responded via phone or through Yelp. Business must be good and they don't…read moreneed new customers.

So as an update to my review... I was "encouraged" to call the main office and speak with someone…read more(I think his name was David) about my experience. Total waste of time. Didn't answer the phone and didn't respond to my voicemail. Now I understand why the local store doesn't treat customers well. It starts from the top. FYI... I hate going to WalMart, but they have pool stuff and they are always happy to see us!

I wouldn't trust my pool with any other brand or advice. The team at Leslies has always provided…read moretrustworthy information and service over the years. They know West Texas pools and the challenges we face and if all pool owners would follow their basic recommendations, they could enjoy a clear clean pool year round.

We contracted with Premier Pools for a complete makeover on our existing pool. They reconfigured…read moreone end of the pool by adding a tanning shelf and spa. They also installed an automation system which allows us to control the pool equipment settings with our cell phones. The owners of the company patiently helped us learn to operate all the new features of the pool. We are now using our new pool and loving it!!! Thank you, Premier Pools!!!

The service was the best. The new owners were there everyday checking on progress. Every different…read morecrew completed their job quickly and efficiently. The extra things that needed to be done were scheduled in perfect sequence. Any adjustments that we wanted to make were made timely. They listened from the beginning to our wants and needs to create exactly what we wanted. The entire process only took around 2 months. The cost was communicated with us from the beginning. Any changes that we made, the new cost was communicated, as well. Suggestions were made so our pool would be what we wanted and still fit into a price range. We cannot say enough great things about this experience.

Awesome company! After trying the pool cover company I had used, and not hearing back after 30 +…read morecalls, I tried Cover Care. They came out identified the problem and after several trips back to there warehouse to get parts it was fixed, and fixed correctly. I don't know when my pool cover has worked this well in years. Not only did they fix the broken parts, but they made the pool cover travel evenly so its not crooked anymore. I am so grateful to them. They were truly professional and quick. I will only be using them in the future! Love love love this company.

I highly recommended pools west they have great customer services and are very knowledgeable on…read morepool products.

Horrible service! We made an appointment in early April to have a hot tub serviced it is now nearly…read moreJune and the work has not been done. I went in the first week of May to get an idea of when we would be hearing from someone regarding the appointment, I was told we were on the schedule for the following week. This afternoon; 5-28-19, I called to check the status of our request, first I was placed on hold for over 10 minutes. When someone finally got on the line, I gave her the information for the account and contact phone number. I informed her my number should be on the information as point of contact and was RUDELY told "if you want to be contacted you to have give me the number;" which I had already given. I attempted to explain I was just letting her know I should be listed as the point of contact and there was no reason to speak to me the way she had. Rather than apologize or simply say "thank you" she decided the better course of action would be to hang up on a customer. I stopped by to speak to the owner or manager and was greeted by yet another extremely rude employee (Chelsea). I was informed she and another (Susan) were the only 2 there and that she did not answer the phones. When told the situation her response was, "that's just the way it is!" This sort of behavior should not be tolerated in any customer service industry, period! Update to this review... One hour after posting this review, Susan from Pools West called and told us we have 2 options... Take our review down and they would be out next week or find someone else to do the service. Needless to say we would rather spend our money with a reputible company who VALUES their customers.

We signed a contract 12-3-2021 and put down $9,100 deposit to have an inground pool installed and…read moresecure start date of 1-3-2022. On 12-27-2021 we drove to Lubbock to pick out the colors of our tile and concrete, at that time we gave Aqua Kingz a cashier's check for $20,000 and a check for that was cashed 12-28-21 for $20,676.57 for the 50% down prior to excavation. On 1-1-2021 I received a text message asking for another $15,000 which we did not pay. His reasoning was to secure plaster and keep our pool on schedule. Total paid is $49,776.56. Excavation date was reschedule for 1-6-2021. No one from the company showed. When we finally got a hold of them we were told that there was a hicup with the excavator but equipment would be dropped off that afternoon. No Show. We were then told a crew would be there on 1-7-2022 at 3:00. No show and no communication. The evening of 1-7-2022 we were told a crew would be at our house first thing 1-10-2022. No Show. We called and text all day with no response. Again, a crew would be there on 1-12-2022. No Show. We were told by the owner he would be there himself on 1-13-2022 at 11:00am and this was confirmed at 9:07 that morning. At 11:02 we were told he would arrive at 3:00. At 2:53 he called and was running late and it would now be 5;00-5:30. At 6:06 we received a call that his trailer had 2 blowouts and was 2 hours out. So he never intended to arrive at 3:00 and again NO SHOW. That evening we spoke with the owner and voiced our concerns and he offered to return all of our money. We asked for a Cashier's Check and was told we could pick it up on Monday. Monday was a holiday (MLK) so we agreed on 1-18-2022. My husband touched bases with the night before and was told he might be out of the office but would leave a check with the receptionist. My husband arrived about 11:00 and he was out but there was no check left with the receptionist. He did arrive and offered to still do our pool at a discounted rate of $15,000. I was not comfortable, though my husband did say send him a contract to look over which he never did. After not accepting his verbal offer he said the funds were arriving that evening via wire transfer. Bottom line, he never had the Cashier's Check, and my husband drove 2 hours to pick it up. He wrote my husband a check for $49,776.58 and asked to deposit it on 1-20-2022. My husband was told on 1-20-2022 funds would be there that day so we deposited the check. The check was returned on 1-25-2022 as insufficient funds. We texted and called, he returned my call that night insistent he didn't know what the mix up was and assured us funds were available. We asked if he could wire funds to our financial institution the next morning and he said he'd be at the bank as soon as it opened. Never heard from him again. I deposited the check again on 1-27-2022 only for it to come back on 2-1-2022. He wrote "Refund" in the check memo, so there's definitely not a misunderstanding of our agreement. I posted a review on Facebook of my experience and that was the only time he responded. Again he said he'd have funds to us by the end of that week (Feb 4th being that Friday) or end of the next week worst case. 2-11-2022 was the end of the week for is "worst case scenario" and of course we haven't heard a word. I've contacted the General Attorney's Office in Lubbock and they have record of it in the system as of 2-9-2022. Knowingly writing a fraudulent check is not only Professionally Unethical, it's ILLEGAL. He has never responded so I sent a Demand Letter Certified mail to both his business address and the address on the check. Both were signed for on 1-29-2022

From the owner: * Pool Services * Pool Installations…read more * Pool Repairs * Pool Maintenance * Hot Tubs Installations * Jacuzzi Installations * Pool Man * Custom Pools Installation * Custom Hot Tubs * Swimming Pool Service * Swimming Pool Contractor * Pool Remodeling * Swimming Pool Repair Service * Custom SPA Installation * Fiberglass Pool Installation

R & J Pool Spa & Deck answered my call without identifying the business. When I explained what…read moreservices I need, I was told I would be put on the schedule in 2 to 3 weeks, after I texted in contact information and pictures of my pool and equipment. I texted my information that evening and in response I received a terse recommendation for a pool equipment supplier. I explained again that I am a new pool owner and need repairs and maintenance. The next morning I received a text saying, "No maintenance available" - that was the whole text. R & J Pools Spa & Deck demonstrated very clearly that they don't want any business.

Having trouble with a hot tub was not fun. I had 400 gallons of water just sitting there and you…read morecan't just drain it out and leave the hot tub empty! You also can't just call any hot tub business to come and repair it because of the brand. R&J was fast, professional and ordered everything needed to get my hot tub working again along with a fair bid on the work. I'll be using them for as long as I have a a hot tub or pool

HORRIBLE experience. Couldn't get them on the phone for a…read morequote. When they finally did call and set the appointment, the two guys who showed up were disheveled. Both were slurring their words and had trouble standing erect. They gave me a quote but I was too taken back by the interaction. I didn't trust them to work on my pool.