They have only been opened for about a month now so they definitely still getting their feet wet in service.
My one experience has been that the lady ringing me up continued to put coupons away in a small booklet while I stood waiting, asked me if I wanted to be on the mailing list and then started scanning my items...slowly. After I gave my card she stood waiting for it to go through (she said it was slow) instead of bagging while we waited. Anyways, when she finally slid me my bag she noticed she forgot to ring something up. By this time I had been there for at least 7 minutes and running behind to my next destination. I opted not to buy it and hurried out.
I do hope they start getting the swing of things soon since I do like the store layout. Their prices seem level with other pet stores in the area but I could be mistaken. read more