No stars I finally got through on the phone to them today,…read moreafter no call back yesterday. I said I had two dogs that need their nails done, do you have time? Sure come on down. Great, I'll be there within the hour. I get there thirty minutes later or so and the tech tells me it'll be an hour or so. I get irate, having just called. I grudgingly start to make an appointment and Jay turns to the tech and asks if I'm upset. I say yup. He tells the tech to let me leave. She says he's making an appointment! He says no, right in front of me. We were among his first clients, three years it's been. Well, I lost it. An hour out of my day for naught. Jay can go pound sand.

Not a big box store chain. Small, locally owned, where every person really cares about the job at…read morehand. Heather in particular is a consummate professional. Our German Shepard is nervous going through the front door (perhaps he thinks he is going to the Vet...) but Heather literally has him giving kisses by the end. Am going again and will be asking for Heather. Sheldon and Shannon

We spent the month of July in Portland and needed a good doggie daycare for our sweet Jack Russell…read moremix. Roscoes was there for us. Once they met him, they said we could drop him off any time they were open. The staff were wonderful! Our dog was happy when we dropped him off and when we picked him up. I really appreciated their "report cards" and photos of our dog with his friends there. We can strongly recommend them!

I would love to give Roscoe's 5 stars, however the last few times my brother has brought our dog I…read morenoticed on the webcams one employee in particular constantly on her phone. I don't know her name but at least the last time I saw her on camera had really short hair and was wearing a beanie of some kind. I'm not sure if that helps. The only time she would look up is if dogs were humping each other or if dogs were getting into a scrap. I understand that photos get taken to post on social media and we love seeing them but this employee seems to just have her face glued to the screen and it just seems unsafe and unfair to the dogs. I'm not sure if we will be returning, but I recommend everyone make use of the webcams to make sure your dogs are being tended to appropriately.

Great service, happy dogs, amazing price!…read more We dropped our dog off while we went camping for the weekend with friends. Our dog is usually more interested in human companionship than canine companionship, so I told the ladies who checked her in that we weren't sure how she would prefer to sleep (in the open or on her own). When I picked her up, I learned that one of the women working there let our dog snuggle with her all weekend - on the sofa watching tv and even overnight to sleep. When she was checked out, she was calm, happy, and relaxed. I couldn't ask for anything more! These people love dogs and just want them to be happy and comfortable, no matter what their personality. It seemed like our dog enjoyed her weekend in the country as much as we did!

I do not recommend. Dogs are kept in crates all day let out to potty 4 maybe 5 times a day and…read moreexpected not to play. When they do bring your dogs out (if you pay extra) they get 5 to 10 minutes to play and then rushed back into their crates. You have to pay for basic needs for a dog, rushed walks, playtime that isn't long enough, if your dog gets meds, cuddles and "play pals" which is a very quick thing only to get a video or picture just to post on their Instagram story. If you dont sign your dog up for anything HUGE chances the dog DOES NOT leave the crate besides for going potty and being rushed at that. Staff arent allowed to use force or discipline if the dogs arent listening yet they do. If your dog pukes or has diarrhea more than once they are given Purina FortiFlora, gastro or pumpkin, if they continue the dog does not eat. All staff claimed to be dog lovers but RUSHING and not making sure dogs arent stuck in crates. News flash excitement and built up energy can EASILY turn into aggression!! Very toxic environment, toxic people and overall bad vibes there. Do not recommend to anyone near this overly expensive dog boarding facility, they do not care about your dogs as much as they say they do. Do not bring your dogs here!!

Recommended by a friend who I know have a couple dogs that prefer NOT to be groomed, I figured my…read more20 year old rescue woukd be a challenge they could handle. Her 1st grooming; my rough coat Collie needed some professional TLC. not only did she look, smell and feel different she prance as off to show her new self to the world. Only reason for not giving 5 stars...? 4 is my tops....

Had a great experience at Lazy Bones. The owners were very kind and professional, and my large dog…read moresmelled amazing after his bath there. We'll visit again!

I took my 16 month old French Bulldog here for the first time this week. Not only was it our first…read moretime in a dog wash business, Bella also isn't ecstatic about having her nails trimmed and ears cleaned. I decided to go here because of its location and previous positive reviews. I stayed with Bella while she had all of her grooming done which may have either helped or hurt the process. Overall they were very calming, professional, and friendly. Bella's coat has never been so soft (after the oatmeal conditioner) and she seemed very happy and well adjusted once the process was over They use blow dryers to dry the animals fur, which I was concerned about for Bella, as she doesn't like the one I use at home...but they have an ear wrap that they use to makes the dogs feel safer and more relaxed. We're both looking forward to our next visit!

This place is absolutely the best. Our pug, Pumba, loved going here for so many years. He would…read moreget out of the car and RUN inside! And they always did such a good job. I will certainly take another dog here when I get my next pup someday.

Note: I did note use their services. Explanation for why I…read moream reviewing a business I have not used: I had a last minute notification on a Saturday evening that the place we were staying would not except our dog, so unexpectedly had to find a place that could do weekend boarding with immediate drop off. The staff was wonderful to work with over the phone, they called my vet and confirmed my dog's vaccine status, and we were ready to go! They were fast, professional, accommodating, and genuinely nice. As we we're pulling into their driveway for the drop off, the capricious place we are staying called and had a change of heart and now would allow our dog to come, so we did not end up boarding. Considering how quick and accommodating they were, I hope to use their services in the future!

They fit my pup in next day for a de-skunking and grooming session. Dropped him off at 8 and he was…read moredone by noon. They did a fabulous grooming job on him and no more skunk smell. Extremely reasonably priced as well. Highly recommend.

So I haven't even been in here yet and I don't have my own pet. But long story short, in fostering…read moremy former landlord's cat until the summer since I was the further tenant the cat took to best. Called their office today to express concerns about Fat Kitty's urine habits over the last week. I'm sure I sounded like an idiot but Sierra (I believe was her name) answered the call with such compassion and understanding. She made me feel like I did the right thing calling while also letting me know it didn't sound like an emergency. She pulled up the file quickly and was able to speak knowledgeably about a pet she may not know personally, such really speaks to the entire office's notation habits. She offered to have the doctor look over the notes and call me back with any action items. But as someone who is just watching someone else's beloved animal, I am TERRIFIED I'm doing something wrong as a non cat owner and Sierra not only made me feel so much better, she made me feel like the whole office knows this pet and cares about Fat Kitty's well being. I could not ask for a better customer interaction nor a more pleasant ending from what I was worried was a potentially hazardous experience. Thank you so much!

TERRIBLE customer service!!! STAY AWAY!!! DO NOT GO THERE!! I had a vet home visit for my elderly…read morealmost 14 year old golden retriever and was ready to pay them. i was told they will contact me later about that. My beloved Golden Retriever died 3 days later. I did not receive a bill until 2 months later stating I would be in collections if not paid within 30 days!!! When speaking with the VERY RUDE manager there, she was very very difficult to talk to and calling her her true name, B###H, I was told that calling her her name, I was responsible for the bill after stating they would work with me on it. PLEASE DO NOT TAKE YOUR DOG OR CAT THERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The first bill I got was threatened will go to collections!! STAY FARRRR AWAYYYY!! If your pet dies, they don't care!!!

We recently moved to Maine and was devastated to leave our previous groomer, but the Pet Stop came…read morehighly recommended. We brought our Portuguese Water Dog here for a full groom and will absolutely be back. They took time to talk with me about how I wanted our dog done and even let me show them a few pictures of his last groom. They showed no judgement, were so down to earth, and groomed him exactly the way we wanted him done. The staff seems incredibly experienced with all breed specific cuts, the facility was clean and accessible, and the prices were what we would have expected. Highly recommend!