I have been to Lowe's twice now in the last 2 months. I used to drive to Oxnard for Hone Depot because it was what I was once familiar with but now it's just too far for me and with gas prices now, it makes more economical sense to go to Lowe's since it's much closer to where I live. I was pleasantly surprised they sell Carhartt items. I was able to find the majority of cleaning products I needed but they did not carry plain ammonia; which was a little disappointing. I had to stop at Smart and Final for that. read more

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DO NOT PURCHASE GENERATOR FROM LOWES. Two day return policy even if doesn't work. I purchased generator on a Wednesday, used it on Saturday and it didn't work. I brought it back following Monday and got stuck with generator that doesn't work. Spent over $1,100 and I'm stuck with it. I will reach out to manufacturer for assistance. Unfortunately what Lowes doesn't understand is that policies like this cause customers to NEVER EVER shop at their stores again. I spent literally THOUSANDS of dollars at Lowes and I guarantee you I will drive the extra mile if I have to HOME DEPOT from now on. read more

Lowe's Home Improvement - Hardware Stores Near Me - Ventura, California

Yeah, here's another review I resisted updating because my original was just about perfect. And as anyone with a lick of sense knows, if it ain't broke, don't fix it. But the customer service I received today was so excellent I knew I had to share the experience on Yelp. I buy Salt Pellets for my Water Softener here. They come in 40 pound bags. I like buying them here at Lowe's because the price is low (last time I checked, it was lower than Costco's price) and they will help you load it into your car if you pull up to the Exit doors. The only hang up is sometimes it takes a couple minutes for someone to arrive after they call for help. Sometimes it takes a lot longer than a couple minutes because they get hella busy. Sometimes they have to call repeatedly before anyone shows up. So today, this happened. I ask for help loading six bags into my car. Instead of calling someone and making me wait, the Clerk on duty in the Self Checkout area did it herself. Granted, it wasn't super busy at the time, but there were other customers. She finished helping the customer before me, then darted over to the Salt and quickly loaded 240 lbs onto my cart. Then she turned and answered a question for someone at the register, pivoted back to my cart, followed it out the door and expertly loaded all six bags into my trunk. It was super impressive. She didn't just toss the bags in like they do most of the time. She took the time to place them in carefully, like she was putting them in her own trunk. I thought I had cleared enough room for them to all fit, but I didn't quite. No big deal. When she saw there wasn't enough room she carefully moved the items in her way and finished the job. I told her I was really impressed with her Customer Service skills and she thanked me. I told her I was so pleased I was going home and writing a Yelp review about how excellent she was . I asked her what her name was. Claudia, she replied. Claudia G So there you go, Lowe's. When it's time to pick Employee of the Month, I think you should give it to Claudia G. I've been a customer since the store opened and this is the best Customer Service I've ever experienced at Lowe's. And that's saying a lot, because y'all have really good customer service every day. Mikey C says: thank you Claudia G! You are the best worker I've seen anywhere in a long time. read more

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Oh my goodness this place is like garden Disneyland! We came in to get a lot of plants, flowers, a tree, dirt... so easy! Love the flat carts! Plenty of room to load it all up! And the customer service here is great! Their associates are very helpful! read more

The worst customer service. They answer the phone and when they answer the employees are rude. They Make mistakes on orders placed in store. Can never find anyone to help or ask questions. Managers are unresponsive. I would definitely think twice before shopping at this store unless you are looking to purchase something simple and do not require any assistance. Lowes is self check out so no need to worry about hunting down an employee to take your money. read more

You know what never happens at Lowes? A floor associate asking if you need anything. We all know how hard it is to find someone to help with finding stuff. Sometimes you just can't see anyone. Other times they're legit helping Other ppl. Other times they're in a grps of 2's & 3's seemingly just chatting. We'll, today I went to Lowes and as I was walking to "Plumbing" a very nice young man asked if I needed any help. Just out of the blue! "Are you good? Can I help you find anything?" I was happily surprised. His name is Abel. I recommend going to Lowes 500 S. Mills Road. Just simple things like asking if someone needs help instead of walking by makes all the difference in which stores I choose to spend money. So, a shout out to Abel. Caring abt the customers and making sure they come back. read more

It's a hardware store! BTW is everything thing larger on the WC? Great selection of items for the outside. The Appliance center maybe double the size of ours in PA. Prices are competitive to other CA retailers. Staff are always friendly & willing to help. read more

This store is in need of help. I ordered a set of closet doors 4 weeks ago, I received the doors but there was a set of rollers missing. After several phone calls including many call backs because no one ever picks up the phone when transferred the roller was ordered. Three week wait time, with a delivery date of 9/2/25. Date comes no part, I call and I'm told we will call the vendor and call you back. No call back. I call the next day, same thing. I call again now I'm transferred to another department no answer. So I call back three more times, and no answer at all in customer service What a joke. I just need my dam part. Which should have come with the doors in the first place. Also when this whole debacle started I was told that we will make it right, seriousl? read more

Lowe's is extremely SKETCHY!!! I left a Google review (1 star) regarding putting the beneficial bugs in the sun. I contacted an employee with a red vest (young kid) and he said he couldn't do anything about it, I had to talk to someone with a BLUE vest. Found another kid wearing a blue vest and expressed my concern and he said he couldn't do anything about it, that's where "they" wanted it!!! ZERO customer service from both the red and the blue vested employees (not sure what the color of vest means). LOWES responded to my Google review profusely apologizing, telling me they have ESCALATED this situation INTERNALLY and they wanted to warn my trust back. I went back to LOWES and saw that none of what they said they did happened so I took another picture showing the display in the SAME spot, posted it to my review and SKETCHY LOWES took their review DOWN!!! Must have been embarrassed that nothing actually took place when they said it did. I will not support a large corporation that is to BLATANTLY sketchy and underhanded. Leaving thaws bugs in the sun is a death sentence and they can't ESCAPE!!! Horrible behavior from such a company and then to lie about it and remove the review!!! read more

Lowe's Home Improvement - Beneficial bugs in the sun. - Hardware Stores Near Me - Ventura, California

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Kevin F. a Kitchen designer at the Lowe's is Fabulous! He knows design, the various products lines this Lowe's carries and how to make a kitchen come together. I truly appreciate the time he spent with me to help me plan my kitchen renovations. read more

I purchased a garage door opener mechanism with installation last week. It arrived timely and I called to schedule the install. Lowe's contracts out this service and i was told that I would be contacted within two business days to schedule install. So far, no call so I called Lowe's. After 3 attempts to get install scheduled I am told that the installers are booked up and I need to check on Monday to see if they have any openings. I would say Lowe's needs a backup contractor and should be taking care of these prepaid installations more timely l, or discontinue offering the service. We shall see on Monday whether I have a better review so far. read more

Needed new wood floors, really liked some wood I saw at Lowes... Sales guy try to sell me Vinyl like there was a commission, then it took 3 weeks to get a sample, then the delivery was wrong, then they added more ( which turned out was too much) ordered ne stuff I didn't need at all.. Only good thing was " KELLER INTERIOR" they did an excellent job placing the floor... Lowes Keller Interior read more

Lowe's Ventura, CA... And my award for the best ever service, knowledge and attitude goes to their employee named "Judah." Thank you Judah!!! read more

Worst customer service I've ever dealt with concerning a simple delivery question. The website clearly says: FREE standard shipping applies to: * Orders totaling $45 or more before taxes, fees or shipping charges * Orders with items weighing less than 150 pounds (or 70 pounds for PO boxes and APO/FPO addresses) that meet standard weight or cube requirements * Orders shipping to a single address So I order something within this criteria, and they try to charge me $79 delivery. Three phone calls and two transfers later (with two of the calls ending in ten minute rings with automatic hangup), still no one I talked to can clarify why the discrepancy here. Unbelievably incompetent. read more

They have a good selection of products, different brands than Home Depot. For example, they didn't have the same wood stain or paint color brands. Prices were roughly about the same as Home Depot. I also didn't know they had water service for 5 gallons here which was interesting. You exchange your 5 gallon bottles for $7.99. read more

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My husband and I to get plywood and was greeted by Jeremy at 7 pm , he was very pleasant and asked what we were looking for , found it , helped my husband load it in the cart First time we have been greeted with a smile , great customer service read more

Delivery services: the window for delivery came and went as we sat patiently waiting. I called the store three times until I got a customer service representative who told me that there was no way to get a hold of a delivery department or drivers to see if and when our item was actually going to be delivered. It was a very large appliance and needed to be taken down some stairs into the basement so we absolutely had to be there to let them in. We could not go to the store and get grocery items or do anything else the customer service said to just wait. We are still waiting... read more

Every single employee in this place was either rude, apathetic, or just plain incompetent. That's putting it nicely. Terrible experience running all over the store trying to find help and being brushed off or sent away by every. single. employee. -_- I eventually gave up, returned the items I got, got a refund, and went straight to Home Depot in Oxnard. read more

Hardware stores can be a real hit and miss as far as knowledgeable customer service. I've had good luck at this location- but today was just plain NICE. Had 3 cheap shelves in my arms walking down the isle - an employee pushing a shopping cart with 2 items in it that he was returning to the shelves asked me if I would like his cart....and I did take it and thanked him. What a gentleman.... read more

Bad customer service. Nobody was helpful at all they speak to you like if you're dumb.

Do NOT use for appliances First of all the company they use to deliver the appliance to you is a mess. They ask you for a time-slot you would like. We said 8am-12pm. We get a text notification the day before saying our time-slot is 1pm-5pm. Annoying for anyone who has a job and planned for the time-slot asked for right?? Doesn't end there... they wind up not even getting to the house until 7pm. Apparently they can deliver as late as 8pm. Who has all day to wait around for them to maybe deliver your appliance at god knows what time? We winded up not even getting all of the items we ordered because the cashier marked one of the applianced as a "carried out" item, meaning we left the store with it when we purchased everything... its not even sold in store! We called waited 30+ mins for manager Tyler patterson to override the refund. He never answered the phone so we drove over to find out he was working in appliances because they had call outs (as if thats my problem). So apparently because of this they just completely ignore their customers. Ive never had such a bad experience. Will be shopping at home depot going forward. Screenshot attached of us on hold (no one ever picked up) read more

Lowe's Home Improvement - On hold, waiting for manager to override refund. Never answered. - Hardware Stores Near Me - Ventura, California

I called the store to ask if they still had replacement glass for an older standard bedroom light fixture. After many no answers and being disconnected several times I described it perfectly to a department employee who told me I had to special order a whole new fixture to get the glass I needed. When I went to pick up the special order they had stacks of what I had wanted but was told they did not carry. Employees need to know what is in their departments. I special ordered and prepaid for some very expensive window blinds on Oct.14th 2024. I was told they would be in about Nov. 10th 2024. On Nov. 9th I received a call from Lowes they had been in store since Oct. 21st and if I didn't call for extension I couldn't pick them up? No one contacted me that they were in but they did threaten me they would be unavailable if I didn't ask for extension. I rushed to store and the employee said sorry that happens a lot. read more

Lowe's Home Improvement - Hardware Stores Near Me - Ventura, California

So my impression walking into the store first of all is I wonder how many people lose toes every year wandering around in flip-flops, which brought me just a little bit backwards in time wondering how many people get run over in the parking lots of Lowe's every year because they're wandering aimlessly and don't see the big cargo van that backs over them: Now down to why I'm actually writing a review here. The selection quality and price of building materials in this place is absolutely abysmal. What they did have was ACX plywood which I needed ripped, which they did, but they also dropped it at least a couple of times so the tear outs thought I could having them do it for me we're offset by the smashed corners and splintering. They might as well not have hardwood at all if the only thing they're gonna carry is oak, and second rate oak at that. Pretty much everything that I needed out of the electrical section they did not have... same thing in hardware, and what they did have was priced through the roof. read more

Three cheers for Aaliyah! One phone call (unlike three at a competitor who never called me back), and I have an appointment to meet with her to select custom kitchen cabinets. She followed up promptly and sent me an email with some questions to get the process started. I haven even met her yet, but I am SO GRATEFUL for her. Remodeling is stressful but she has already made it a little bit easier. read more

Formerly loved Lowe's, local, 5% for using Lowe's card, easy peasy. NOW, 5% off is cancelled. They send email saying "pay your bill" but do NOT include what I owe in the email. WHY would I ever use the Lowe's card ever again? It's a homework assignment PLUS more email. If I do use that store, instead of HD, Target, or online ordering from Jeff, I'll use my own Visa card, thanks anyway. Sorry to lose convenience in a local store. read more

I went to Lowe's to purchase some lawn products. The sign said $36.98. I made the purchase and on my way to the car I realized that isn't what I laid. I verified on the receipt and sure enough I was charged $71.09. I put the product in my car then went back to check the price. The price was $36.08 so I took a picture of the tag and went to the cashier. She then told me I picked up the wrong product t. I explained the product was from the stack in the picture. She then told me that customers move things and if I didn't want the product to return it. I told her I understand customers move things but how and why is that my problem they are to make sure the items are in the correct place. She said go to customer service and reign the product if I didn't want it. I didn't even see a sign for the product I purchased. THEY ARE RIPPING PEOPLE OFF. Watch the prices you pay read more

We were doing new counter tops and appliances. we got $5000 worth of appliances: dishwasher, stove top, oven, hood while the counter tops were being installed. The hood was planned to be an exact replacement. Since the backsplash was thicker the hood would not fit. Lowes refused to let us return it, claiming a 48 hour return policy. Don't buy any appliances from Lowes. read more

Avoid this store!!!! Unable to reach a "real" person on the phone easily. Next to impossible to reach anyone there. The Lowes installation crew confirmed that they would install it today in my home. Shortly after that , Lowes informed me the crew (employed by them?) were inside Lowes Ventura to pick up and deliver and not were NOTallowed to deliver it because the box it was in had been opened. When I ordered it IN this store It was fully paid for weeks earlier including the delivery fee. I had hoped to also order countertops, flooring and lighting . Well, THATS not going to happen! The lack of consistency or care from their employees should you from having to send a review like this. Beware of dealing with this LOWES or just lower your expectations at this property read more

I went to Lowes after work on 01/03/05 , whits shopping a few people ashked if I needed help. That was nice, but I was good. I made it to check out. Oh no, only self check out! This part doesn't always go well. And it didn't. My gift cards wouldn't scan. Cynthia although busy trying to help me, they still wouldn't. She still remained calm and smiling brought me and my stuff to a regular register ran me up and entered my cards manually. She did call for someone to come and help the other people in self check out. I thanked her .she was awesome. read more

Poor customer service I paid for to have the floor in my bathroom replaced was charged a delivery fee $79. this is for a very small job so I was also charged 57.17 for what they call a small job upcharge . I waited over three weeks for the estimate to be done. Both estimates were incorrect not the material I selected and many errors were done I had to return and reselect what I wanted and now they are saying that estimate is missing items and I must wait another week for them to call me, I have been waiting now for over two months close to three. I not sure how they can stay in business I should have hired a handy man and I am sorry ever thinking they could handle even a small job like this. I do not think they care to service their customers needs so many errors due to an apathetic and incompetent staff the installers are even worse they do not value customers if you complain they blame you, I am still waiting for them to actually complete my job no date has been set so far. read more

Bad if you open a charge account you are charged $2.00 for the paper statement. If you are late or as in my case the check was and still is lost in the mail you get a late fee and finance charges that go beyond the month that was not received. Good you get 5% off using the store card but it doesn't equal that annoying $2.00. You can go paperless but you won't be dealing with Lowe's it's synchrony bank. Also never ending emails. And they are lacks at sending that important email. We have apartment buildings we buy a lot of stuff. read more

Just had a great experience at my nearby Lowe's in Ventura. Buying a professional paint sprayer - Ray in paint helped us choose the perfect (Graco X7) for our needs. Ray took the time to make sure I knew how to set it up, use it & then clean it & store it. Humberto (Beto) made sure I got the best value for our money. As long as there are people like Ray & Beto there at Lowe's, I'll always make Lowe's my go to hardware & paint store. read more

I hate to be negative Nancy on my reviews, but the Lowe's in Ventura has the worst customer service. The two women were very short with me and RUDE! If you purchase an item you can not get credit or money back on your credit or debit card. I understand there is a lot of theft. And having certain policies... but.... I had a receipt the last time I went in. Left my returns at the desk while I went shopping, the employees lost the receipt when I came back from shopping , they wouldn't return my money or give me credit. Don't think I'll be going to Lowe's.. Home Depot!!!! read more

Last night, I went to look for a specific piece of hardware. I asked 2 different employees and still couldn't find it. I then asked Trey and he pointed me in the right direction. He must've saw me from a distance, still searching for the hardware, walked past me, opened a drawer and said, "Is this what you're looking for?" It was exactly what I needed. I thought that was cool that he was still paying attention from a distance. That's a great employee! 5 stars for Trey! Thank you man! Oh yeah, great store with great deals! read more

Baldo did me a solid and rekeyed a Schlage door lock for me. He was very efficient and courteous. I took the lock home put it in the door and all of my keys work perfectly. read more

Lowe's Home Improvement - Baldo that made my trip to Lowe's a successful trip. - Hardware Stores Near Me - Ventura, California

Went in to buy pavers, the stock they had on the shelf was broken and we were told there were more on the pallets. We waited 40 minutes for the forklift guy to come only to be told that they were actually inside. We then went inside and met Kevin who said "not worth my time". He may have been joking except for the fact that he did not help us. We left empty handed and mad. read more

They get one star because there is no negative rating. Three years and we still have an incomplete kitchen, ensuite bathroom and hall linen closet. Entire homes have been built in less time. Kraftmaid Cabinetry has been purchased by a company that has no quality control. Over and over and over again they have shipped damaged cabinets. Lowe's does absolutely nothing to resolve the issues but order more cabinets to be taken to the dump. We have contacted Lowe's at the store level all the way to the board of directors. NOTHING, has been resolved in three years. No wonder Home Depot out performs Lowe's in the stock market year after year. Lowe's: No customer service, no quality control, no resolution of problems in a timely fashion. Do yourself a favor, don't special order anything from Lowe's. read more

Lowe's had everything I needed today. They had a great selection of decorative wall plates, paint and faucets. Thank you to the Lowe's Team that helped me find everything. I also love that hardware stores are dog friendly. read more

Updating review. Since becoming a new homeowner, I've counted on lowes to be my go-to stop and they never have disappointed. Typical big box home improvement store. Items can be ordered ahead and picked up easily. Staff has always been good to me. I love taking advantage of their clearance deals. And being a rewards member, getting free drinks/snacks is always a plus. That and 5% off using the lowes card. Then gift card rewards on top. Lastly, give them props for easy returns. When I have a project, I always get what I need and things I'm "not sure" I need. Why? Because I know I can always return hassle free. Not sure why so many low reviews. I suspect peeps only reviewing negative experiences. read more

Kitchen Cabinet installation and Flooring from H(!!. It's been about 2 1/2 YEARS and over $38,000 in lost income due to Lowe's not completing the installation. After hundreds of emails and unknown amount of phone calls Lowe's is offering us pennies on the dollar for compensation after we contacted the State Contractors License Board (CSLB) and filing a claim. They now want us to sign a NDA so people don't know about how badly they treat their customers. It wasn't until we filed a complaint that we were able to get a dedicated representative (actually we are on the second one) to help resolved the problems. Previously our emails and phone calls went to someone new who has no clue what our issues were. The cabinets were for a rental unit and because the we could not rent the unit before the completion it cost us $2K per month (which they were well aware of). Just some of the installation issues were their installer ghosting us for months on end and Lowe's not replacing them with another installer. Lowe's continued to insist the original installer had to complete the project even and apparently it didn't matter to Lowe's that he was not returning any calls from us or Lowe's themselves. There were two or three times Lowe's agreed to change installers but then went back to insisting the original installer continue. After many many months of this we told Lowe's we didn't want him back in our house (not that it mattered to Lowe's apparently). Some of the cabinets had glue that oozed out of the joints and when the installer peeled it off it took the paint with it. Most of the cabinets had paint issues. The paint was sprayed so thin that you could see the bare wood. Both Lowe's and their cabinet manufacturer tried to tell us that was "within standards". WHAT!?. The SCLB disagreed. Lowe's idea of ordering replacement parts was well over a month (and that's only when they got around to ordering the parts). There were times over a month went by only to find out that they never ordered the parts. Many times the wrong parts were ordered. When we did receive replacement parts many of them were splintered or damaged in some way or another. Lowe's is now offering us a few dollars for the incomplete work or damaged parts. If we don't accept the offer they are going to consider the case closed and resend what they are offering. DON'T USE LOWE'S FOR ANY INSTALLATIONS. I didn't even get into how Lowe's Smartcore Ultra Luxury Vinyl Plank Flooring "is not supposed to be exposed to sunlight". Yep, that's exactly what we were told by the manufacturer when our living room flooring was all buckling within a year. No, you won't find that information on any of the boxes or in the warranty. We had to inform Lowe's our last name was not Dracula and form time to time we enjoy opening the shades during the day. Add to the fact this was a weekend home and the curtains were pulled shut 5 out of 7 days a week on average. We finally got them to begrudgingly replace the flooring after months of calls and emails. read more

Lowe's Home Improvement - Visible cabinet from LivRm after 3 coats of their touch up paint applied. Visible plywood. - Hardware Stores Near Me - Ventura, California

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