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Lowe's Home Improvement

2.3 (327 reviews)
ModerateHardware Stores
Open 6:00 am - 10:00 pm

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Beneficial bugs in the sun.

Lowe's is extremely SKETCHY!!! I left a Google review (1 star) regarding putting the beneficial bugs in the sun. I contacted an employee with a red vest (young kid) and he said he couldn't do anything about it, I had to talk to someone with a BLUE vest. Found another kid wearing a blue vest and expressed my concern and he said he couldn't do anything about it, that's where "they" wanted it!!! ZERO customer service from both the red and the blue vested employees (not sure what the color of vest means). LOWES responded to my Google review profusely apologizing, telling me they have ESCALATED this situation INTERNALLY and they wanted to warn my trust back. I went back to LOWES and saw that none of what they said they did happened so I took another picture showing the display in the SAME spot, posted it to my review and SKETCHY LOWES took their review DOWN!!! Must have been embarrassed that nothing actually took place when they said it did. I will not support a large corporation that is to BLATANTLY sketchy and underhanded. Leaving thaws bugs in the sun is a death sentence and they can't ESCAPE!!! Horrible behavior from such a company and then to lie about it and remove the review!!!

Victoria V.

They have a good selection of products, different brands than Home Depot. For example, they didn't have the same wood stain or paint color brands. Prices were roughly about the same as Home Depot. I also didn't know they had water service for 5 gallons here which was interesting. You exchange your 5 gallon bottles for $7.99.

On hold, waiting for manager to override refund. Never answered.
Justin M.

Do NOT use for appliances First of all the company they use to deliver the appliance to you is a mess. They ask you for a time-slot you would like. We said 8am-12pm. We get a text notification the day before saying our time-slot is 1pm-5pm. Annoying for anyone who has a job and planned for the time-slot asked for right?? Doesn't end there... they wind up not even getting to the house until 7pm. Apparently they can deliver as late as 8pm. Who has all day to wait around for them to maybe deliver your appliance at god knows what time? We winded up not even getting all of the items we ordered because the cashier marked one of the applianced as a "carried out" item, meaning we left the store with it when we purchased everything... its not even sold in store! We called waited 30+ mins for manager Tyler patterson to override the refund. He never answered the phone so we drove over to find out he was working in appliances because they had call outs (as if thats my problem). So apparently because of this they just completely ignore their customers. Ive never had such a bad experience. Will be shopping at home depot going forward. Screenshot attached of us on hold (no one ever picked up)

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5 months ago

Bad customer service. Nobody was helpful at all they speak to you like if you're dumb.

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Review Highlights - Lowe's Home Improvement

He walked us to the other end of the store to find several things and was very kind and helpful.

Mentioned in 5 reviews

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Miner's Ace Hardware - Outside

Miner's Ace Hardware

4.2(29 reviews)
10.8 mi
$$

I've been going to this Ace for 20 years. Have spent a lot of money there doing ms y renovations. I…read morewas always helped beautiful. But what has happened to this place ? I've had to complain to management both of the last two times I've been there. Just now I asked for help getting a furnace filter off an unreachable shelf. The employee I found d to help me lectured me on ho I should have gotten it myself with the grab stick that was leaning in the aisle. I am a 68 year old woman with injuries. I shouldn't have to lose a grab stick at Ace with a bunch of male employees hanging around the aisles. When I complained to the manager he took no responsibility and said that other manager with the grab stick just fine. Well they are 25 year old male handymen working for other people I said. He didn't seem to get it. Well good thing I don't fall backward getting my own furnace filter or Ace would have a big lawsuit on their hands. Is local Ojai going the way of big box stores in big cities?

The city of Santa Paula is beyond lucky to have a hardware store!…read more I think the outside of the store is misleading as it may seem a very small store. But, it's actually quite large inside! I come in here often; have had keys made, bought some yard signs and locks that were needed. And, huge huge shout out to one of their employees a few months ago. Wish I had gotten his name! I came in as my keyfob remote had crapped out. There was a young man who went over and above to try to help me figure out the issue! He came outside to my car with me, had some technical electrical thing that he used to try to help determine if my car was "reading" the fob or not. We even checked a new battery just in case. Come to find out, it didn't need a new battery: my keyfob no longer works in my 15 year old car. :( But big thanks to the employee who helped me *finally determine it was not a battery issue. Staff is pretty good which is so nice to experience. Of course, during the covid, they all have masks on. I didn't notice if they offered sanitizer at the front door, but they do have a "one way door IN and another door OUT", which is per usual at most businesses now it seems. I just recently found out that they carry Ginger Chews. Who would have known!? I would recommend this Ace Hardware and I know that Santa Paula could sure use the support, too.

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Miner's Ace Hardware - Great selection of hardware

Great selection of hardware

Miner's Ace Hardware
Miner's Ace Hardware - Hoses

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Hoses

Lowe's Home Improvement - hardware - Updated May 2026

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