A hidden gem for fair pricing, patient service, and knowledgeable key cutting! After searching around Ventura County for someone I could trust, I visited Franklin's Ace Hardware at 7838 Telegraph Road in Ventura to have two customer-supplied aftermarket key blanks cut for my 2011 Toyota RAV4 Sport V6. Jerry and another helpful gentleman were honest from the beginning that outside blanks can sometimes be difficult to duplicate and that a perfect result could not be guaranteed. I appreciated their transparency. Rather than immediately cutting both keys, we carefully experimented with the first blank and tested it. Once we confirmed that it worked, I decided to have the second one cut as an additional emergency backup. The second key needed some extra adjustment, but Jerry remained patient and worked on it until it functioned properly. He was kind, careful, knowledgeable, and never made me feel rushed. Both employees provided the type of sincere, hands-on customer service that can be difficult to find. My particular key-cutting service was only $7.99. Franklin's has different pricing tiers depending on the key and the work involved, so not every key will necessarily cost the same. However, their pricing was extremely reasonable compared with the $70-$75 quotes I received from other mobile and storefront key duplicators merely to cut a blank that I already owned. I understand that programmed transponder keys, remotes, and specialized automotive services can cost significantly more. For someone who needs a basic mechanical backup key for emergency access, however, Franklin's Ace provided an honest, sensible, and affordable solution. A spare key may seem like a small thing until someone is locked out of a vehicle. I am very grateful to Jerry and his colleague for taking my concerns seriously and helping me leave with two useful backup keys. I highly recommend this Franklin's Ace Hardware location to customers in Ventura, Oxnard, Port Hueneme, and the Naval Base Ventura County area who are looking for friendly, knowledgeable, and fairly priced key-cutting assistance. This store is a true hidden gem, and the staff genuinely lives up to the Ace Hardware promise of being "The Helpful Place." read more

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I just can't say enough about this place, I continually come back to make a review and see that I just did one ‍ Reason being is, every time, and I MEAN, 100% of the time problems arise, at my house, I am quick to tell my husband "let's go to Ace Hardware first!!!" he's always wanting to go to straight to Lowe's or Home Depot, claiming there's no way Ace Hardware has "this piece". I always say, "let's go to first and rule them out, [as if that's the case, but it never is, as they always have what we need], & if they don't have it, we can go to the bigger places, but Ace NEVER DISAPPOINTS‼ I say that with great certainty. One time it was a vacuum cleaner belt, (I mean, seriously, this was a longshot, but there it was), another, was a certain paint, this time it was a hot water hose for my washing machine and the Good Lord knows, a mom cannot go without her washing machine for long I mean, the list goes on and on. They even had a variety of lengths. My husband was quick to say, "I knew they wouldn't have the right length...", and THERE it was!!! We also had to get a fixture, for the hose and the employee would not let us leave without testing at first on his own products. The variety is unmatched. I cannot tell you how many times I've been able to just run next-door to my neighbor, Franklin's Ace Hardware, and get what I need. No travel needed. The prices are unbelievable, I always figure they're going to be a little bit more because it's a smaller business, but that is just NOT THE CASE. I am more pleased, every time I'm there. So to break it down, no travel and no wallet, busting. Please neighbors, let's keep this place in business as they are game changers and NEVER let me down Recap; *in the neighborhood, *inventory and variety; unmatched, *employees; knowledgeable, and most importantly, *prices; wallet, friendly!!! Lets go Franklin's Ace Hardware‼ read more

Lost on Thompson Blvd I found Franklins Ace Hardware, Needing nothing, I went in. To my surprise it has EVERYTHING!! I was in awe of how big this little store was! They even have a Garden section! Associate Nick was quick to greet me and show me what I'd missed, the frozen pies!! What!!?? The BBQ dry rubs and marinates!! This place has it all. The staff here was so attentive and friendly it made it easy to shop around. For a female it can be intimidating attempting going to a hardware store. At checkout Sydney helped me sign up for their rewards program, I will definitely be coming back. I'd rather come here than those big wherehouse hardware stores! You can never find anyone to help you there and being lost seems to be par for the course. read more

Clayton and the team at franklins went above and beyond to help me with my custom screen for my door! So helpful and kind. Thank you

I made the trek from Camarillo to get B&B brand lump charcoal for my Pit Barrel Cooker. The Ace Hardware in Camarillo doesn't stock it. To my delight, they stocked the full line of B&B products. I opted for the oak variation. It burned well past 3 hours, which made for some fine whole smoked chicken! read more

Franklin's Ace Hardware - Hardware Stores Near Me - Ventura, California

I was here two days ago getting keys for our new place. As soon as I walked in the door, I was greeted , everyone that worked there looked at me , acknowledge me. Nobody was on their cell phone so it was very nice and refreshing. I was immediately greeted by a gentleman who asked how he can help me. He got my four keys made for me and I was on my way. read more

Good service ! Almost always approached by the staff asking if I need help within 30 seconds of walking in ! Good selection , has what I need 99% of the time read more

I'm amazed at the variety and amount of merchandise they can fit in this store. I've needed several different items for home or yard projects lately, and rather than defaulting to Amazon or Lowe's, I've come here and they've always had what I needed. The staff is friendly and helpful, parking is easy, and the store is well-organized, despite its large volume of products. read more

I love this store and these people. So helpful, just great atmosphere, always awesome music and, again, the most helpful staff. Had to fix my mailbox today - for the first time ever - and needed some concrete anchors I'd never used before. Staff member walked me through the process clearly and patiently. Very appreciative of my local Ace. read more

Franklin's Ace Hardware - Hardware Stores Near Me - Ventura, California

Great to be in a real hardware store with knowledgeable and personable people readily available to help. Will go out of my way to return for home fix-it needs. (And garden tools!) Plenty of options to choose from, and mostly competitive pricing. read more

Fantastic hardware store. The staff is friendly, efficient and knowledgeable. The store is clean and it's a handy location with relatively easy parking. It's a remarkable feat of organization and inventory, but they somehow manage to have plenty of what I needed from a hardware store AND be able to help me find it quickly. read more

I've have gone to ACE on many occasions, I literally live around the corner. I always support our local small business around town from the dry cleaners to pizza place around the shop. BUT this is the place where I have to think twice. EVERY TIME I stop by, and from the minute I step in I'm being: followed and judged like if I'm stealing something! The entire staff (especially the older ones), including the owner will stare at you while waiting in-line to pay for your items, trying to see if you're hiding something underneath the cart. There's times that it feels like their UNDRESSING you to see if your hiding something!!!! VERY UNCOMFORTABLE! One of my many visits I stop by to try and buy a gift for my wife! YETI mug, so I was looking around trying to decide on a color, and from the corner of my eye one of the staff members was peaking, PEAKING thru the isles to see what I was doing! I put the mug back and paid for my other items and left! Yet, they were still trying to "undress me" from their paint booth!! For now on I would rather take a drive to Lowe's or Home Depot, or any place but here!! Yes they have the basic essentials we all need at home but so sad that ACE's staff main priority is to judge if you are stealing or not! read more

What a great experience, I didn't think I would find the faucet sprayer I was looking for, after all this was something only our grand mothers used. I walked in the door and was greeted and asked if I needed help. I will definitely remember Franklin's Hardware store and go back for all my hardware needs. read more

I love this store! The staff is so helpful and professional. This is an excellent location close to home!

Michael Laroche, the employee who assisted me, was right there with me as selected the needed repair items I was looking for. He gave me 6-Star service. read more

Great hardware store! Employees are super helpful and friendly. Stocked to the hilt with every imaginable item with excellent pricing! You will find necessary things here you wish they had at Lowes and Home Depot, less the trudging around. Those stores are designed for Contractor's. Ace is a goldmine for homeowners! Support this small business, you will be surprised! read more

I try give independent businesses my patronage, good will and trust. Franklin's Ace Hardware has lost mine. I walk four miles daily. I wear a backpack to carry my groceries home. Yesterday, after checking neighboring CVS's selection of phone charging cables, I stopped in Franklin's to see if they carry them-they do. While I was shopping, a clerk young enough to be my grandson requested that I leave my pack behind the front counter, or leave the store. I left the store. I returned after a few minutes to express my growing anger at being mistrusted. The cashier said that it was the owner's instructions to not allow packs in the store. Sergio told me he would report my displeasure to Mike, the owner. I walk past the store almost daily, wearing my pack. It is not my intention to enter again. read more

So I recently posted on Nextdoor about this amazing local business. Have been here many times and each and every time I have not only been greeted as I walk through the door, but every time I have been assisted in locating what I was looking for. This wonderful local, small, family-owned business can write the text book about customer service! I truly enjoy going there. I am never made to feel dumb, given I am a do-it-your-selfer. read more

I called to verify if a particular item was in stock and they confirmed that I is. I headed over there and walked and was looking for the item. 2 workers past me by and they didn't offer me help but I did locate the single item I was looking for after 10 minutes. At checkout, the cashier was cool and friendly read more

Very well stocked! Friendly and helpful staff. One of my favorite stores in Ventura! Worth paying a few dollars more for the convenience and the excellent service. I've been in a dozen or so times, and have always had a positive experience. read more

I have gone to Ace on many occasions. I try to support our local small businesses and will go out of my way to shop here. After today I'm not sure if I will return. The cashier I had was NOT friendly at ALL. She rudely called me up and didn't say hi or how are you, she didn't even crack a smile. No eye contact, didn't ask if I had an Ace card, rolled her eyes at the customer next to me who was having issues with his card reading on the terminal no thank you at the end of my transaction. I understand that people have bad days but if you're working with the public at least say hi to your customer that's 2 feet in front of you. I looked at my receipt and the name on it is Andria. Ace hardware can you please reiterate the meaning of customer service to your employees. read more

Terrible follow-through. I ordered a BBQ on-line on 13 Jun for my son's Father's Day. I asked for it to be assembled. I called Franklin's the next day to confirm the order was in the system. Called again on Wednesday to confirm delivery on Friday. I receive a call from XPO Logistics on Thursday to ask/confirm delivery on Friday. Yes - my daughter-in-law will be there to receive it. I then receive a call on Friday at 3:00 pm that she wasn't answering and that it would be delivered on Monday - too late to course correct. It arrived - UNASSEMBLED!!! Lousy coordination on a $$$$ purchase. Thanks! read more

They seem to have anything and everything. Senior discounts too . Staff very helpful locating items .

I have been building out a project on my detailing van and have to say that this Ace was awesome! Love walking in here! Everyone is so helpful the minute you walk in and makes sure your being helped. They will walk you to each location if needed and help you on your needs! Jesse and the whole crew go over and above with customer service! Love shopping in my neighborhood instead of always having to go to the big store's. I'm all about supporting local! The project is done and will continue to shop here for all other needs in the future. The store is packed with all essentials! Thank you Franklin's Ace Hardware!! read more

So nice to go to a hardware store where the employees are knowledgeable. This store seems to have a little bit of everything.

I'm thrilled to find this full service hardware paint store here in my town. I just discovered it and plan to make it my first stop. Tired of the big boxes with no one to help you. I'm heading back there today. read more

Due to the arrival of a second baby, (mainly my wife and I decided to paint our third bedroom pink. The shade of pink that she chose was custom- there is no other pink quite like this one. So we heard about Franklin's expertise of custom-mixing color shades and the fact that they have so many different color variations , and decided to give them a shot. Mike and his team were nothing short of magnificent. Everyone at Franklin's were so patient dealing with us (especially my wife, given her patience is compromised by her 37th week of pregnancy). They gave us the exact color we were looking for from Benjamin Moore, blended it with other variations to arrive at the exact pink shade we wanted. We were truly blown away by how incredible Franklin's Hardware's staff (especially Mike) made something so dull as buying paint so great. We will definitely be coming back for all of our future home improvement projects. Thank you Franklin (and especially Mike) for giving us such great service! This pink is nothing short of awesome. read more

I would highly recommend this place. Every time I call or go in they help me find exactly what I want. No long lines, grab that part and get back to your project ASAP. They aren't a massive store so call in to confirm they have what you need! Both Tim and Joel have excellent hardware knowledge/know the store top to bottom. read more

I love ACE Hardware Stores, and this one was just what impacted! Friendly people, well stocked and you don't have to buy large quantities of items you just need two of. Plus I've always wanted to support locally owned businesses. Thanks Franklin! read more

This store is price Gouging cheap face masks. Normally are sold for $19.99 9 for a Box of 20 masks. They're selling them $7.99 for each one. These are the cheapest masks on the market. Tomorrow morning I will be reporting them to the authorities read more

I was in need of a Face Mask aren't we all? So I went to Franklin's Hardware Well what can I say? Oh I know PRICE GOUGING They are charging well over the standard to buy a mask when the times were not as hard as they are now that mask would sale for $19.99 a box Now they are charging $ 7.99 for one. A Guy in front of me was arguing with them about not having any filters for the $40.00 mask he purchased Funny Thing I purchased the same mask. O Well No body put a gun to my head O Ya I KNOW The Out Break we are going through did. Other Hardware stores are OUT and they know it. This independent business will pay when this out break is over They lost my business and I guess other people too. People don't forget what happen to them in HARD TIMES I don't know how they sleep at night. If I could do a -Star I would read more

Lovely staff. Super helpful. Had keys made and there's a ridiculous assortment of styles. I settled with zebra print and a wrench.

I keep forgetting the store is just right here. Every time they've had the oddball thing I needed. Plus great service. Great place to shop

Very disappointed. Glad they were able to reopen this store as an ACE hardware but the new management does not follow their published Easy Returns 30 Day Return Policy That is on their website. Attempted to return an item one day after purchase with original packaging and my receipt and manager refused unless there was something wrong with the item. Poor customer service! read more

Glad to find this place. It seems to be the only hardware store of its kind in this area. It is well stocked with friendly people running it. They even have an array of specialty root beer and soda pop in the front. There is a clearly posted sign in front of the store on their policy of checking backpacks at the front desk. I'm more than happy to oblige since it helps curtail shoplifting and I want them to stay in business. We will definitely be coming back. read more

WORST. CUSTOMER. SERVICE. EVER. Does it really take 3 young employees to work a Sunday (5/16) and stand around the register doing nothing? Not one of those 3 offered a greeting or any assistance whatsoever. I'm sure the owner appreciates paying good money for employees to be idle and chit chat. Sorry small business....we headed to Lowe's. read more

This place has horrible service I had a car key made and they needed my car to program it since I had no working car key I was unable to drive to the store and all I asked was for them to come to me to program my car 1.2 miles away .... they wouldn't I begged and begged and they still wouldn't help me out at all ... I had to purchase aaa (75 bucks) to have my car towed 1.2 miles to get the key programmed .... very messed up in my eyes for sure... the owner named mike is just not a good person I will never do business there again that's for sure read more

WOW talk about a well stocked hardware it's unbelievable how much inventory they have. This hardware is a true hardware , I'm looking forward to doing business there instead of having to drive to the big box stores or having to drive to Santa Paula. read more

Great customer service! Always get greeted everytime and there is always an associate available to assist. They actually walk you over to the section and HELP you find what you need. Much much better than previous ownership. Kudos!! read more

Went For A Quick Traeger Pellet Stop . Was Impressed With Their Variety Of BBQ Products , Both Traeger & Other Selections. Found Seasonings & BBQ Sauces I Have Wanted To Get My Hands On For A While. Great Improvement & Selection Of Hardware Too Since Reopening. read more