UPDATED Review: My experience unfortunately changed later in the day. I originally came to Lowe's around 8:00 AM for the Mini Cooler Cup giveaway that started at 10:00 AM because my husband was working and really wanted one. My experience that morning was great. The first employee I saw greeted me, answered my questions about where the line would start, and even told me I could sit on the furniture while I waited. The store was clean, peaceful, and everyone was friendly. I really appreciated that part of my visit. However, after receiving the cup, I also received a 20% off coupon to use on a purchase of $100 or more. We ended up spending about $118, so we qualified for the discount. Carlos checked us out and scanned the coupon. We specifically asked him if it worked, and he told us yes. We walked away believing the discount had been applied, but thankfully we checked the receipt before actually leaving the store because the 20% discount was nowhere on it. Had we not checked, we would have left paying more than we were supposed to while believing the coupon had been applied. I went back to the same register, but another employee had taken over. I explained that Carlos had scanned my coupon, told me it worked, but the discount wasn't on my receipt. She told me she couldn't open the register or fix it and that I would have to go to customer service. So then I had to walk all the way over to customer service and explain everything again. What frustrated me even more was that the employee there immediately told me that I was supposed to spend over $100 to use the coupon without even looking at my receipt first. We had spent $118. I felt like the receipt should have at least been checked before assuming that was the problem. Eventually, manager Justin came over and actually looked into what happened. He was able to figure out the issue with the timing of the coupon and honor the discount, and the money was refunded back to my card. I really appreciate Justin taking the time to resolve it. My issue is that this became a much bigger inconvenience than it needed to be. If Carlos had simply verified that the coupon actually applied instead of telling us that it did, the situation could have been addressed right at checkout. Instead, I had to come back into the store, return to the original register, get redirected to customer service, explain the situation again, wait for a manager, and then finally receive the discount I should have gotten in the first place. I don't normally shop at Lowe's for myself; I usually only come along when my husband needs something. Since this was my first time actually making a larger purchase for myself, the checkout experience unfortunately didn't leave a very good first impression. I still want to acknowledge the employees who were kind to me during the giveaway and especially Justin for ultimately fixing the issue, but I hope the checkout/customer-service experience can be improved so another customer doesn't leave the store thinking a coupon was applied when it actually wasn't. read more

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You will get absolutely no help ! This bad experience in 2 weeks , I figured I will share Do not go there read more

We stopped by Lowe's today to look for outdoor chairs for our deck. We were immediately greeted and helped by a very kind sales associate named Espie. We told her what we were looking for and she took us to see several options. With her help, we found exactly what we were looking for. She helped us with the checkout process and set up our chairs to be delivered in a few days. I really loved the selection of outdoor furniture they had. And I loved the chairs and picked. The price was very good for the quality of the chair. I'm looking forward to their arrival. A big thank you to Espie for making the whole experience very easy for us. read more

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Paid in store to have a delivery- got about 10 texts confirming address and date. Then got 3-4 more confirming the time. The time passed so I looked on line it shows to pick up in the store but the text link says 7:30 to 11:30 EST. I live in PST so I call the store 5 x still no answer and some one hangs up after 7-10 minutes of ringing. The one time I got some one on the phone I told her that it was hard to reach someone, she said give me the order number or phone. asked her if she could see my phone number she said no-ok. I asked her what is your name -she said well you don't have the order number call back when you do and hung up! At this point i have no idea what is going on and no one to update me! UGH read more

Stopped by over the weekend and it definitely is brighter and more organized than Home Depot. However prices for custom made household items seem to be way more pricier than Home Depot. However, the employees were friendly and helpful. read more

POOR CUSTOMER SEVICE! I'm going to HOME DEPOT! Waited over 20 min for someone to help me in the paint dept. No one came after 3 calls so I left. The lady before me waited for an about 15 min and finally left. What a waste of time. read more

They no longer recycle light bulbs. Giving 2/5 stars because of the sum total of my experiences visiting this location over the last year or so. read more

Purchased a bathroom vanity today May 3 and the guys working around aisle 34 were super helpful. One guy was named Edward and he was very nice and helped us load it to our car. I will come back again for more things for my new house. read more

This store is nice and clean. We found the products we needed easily. The returns were done efficiently. The employees were friendly. The prices were fine. read more

The BEST EXPERIENCE in a retail store. I had the pleasure of being assisted by Rient and Jeannette, who happily helped us with our new sink purchase. They were friendly, knowledgeable and professional. My husband and I were so impressed that I felt the need to make a review for the right away. lol I will make the drive across town to come to this Lowe's. Thank you for the amazing service! read more

Lowe's Home Improvement - Hardware Stores Near Me - San Jose, California

Great inventory but literally zero customer service. No one is interested or skilled enough to help customers.

Incompetent people work here . I walked in looking for a bucket lid I asked a guy name Carlos he said he didn't know where they were and left it at that! I asked him so you're not gonna ask anybody else just because you didn't know doesn't mean the other person doesn't but sure enough she didn't know either. I had to be helped by another customer who knew where things were I guess an IQ of 30 is required to work here. read more

Employees on the floor need more training. They also need to work on their mannerisms. First person I spoke to was incredibly rude, I greeted the person by saying "Excuse me?" In which he did not even acknowledge my presence till the second time around and still did not turn around to face me as he spoke. The second employee I spoke to was just completely unaware of anything related to where products were located. Did not find any help or information on whatsoever or at least be pointed in the right direction. Very disappointed in the staff at this location. Definitely need some overall training on everything. read more

Disappointed Lowe's bought Orchard Supply just to close them down. Orchard supply had solid products & good service. Lowe's is the opposite. If you're shopping appliances go anywhere else. The delivery service is very difficult to work with, no advanced notice, just a 5hr window and they show up. Good luck calling into the appliance section. They will leave you on hold for 30 min just to hang up on you. I don't blame the staff, they try. Lowe's knew what it was doing closing Orchard Supply. Force out good competition so you can keep selling cheap, high margin goods with subpar service. If you're the only game in town it's easy! read more

Want to contrast this Lowe's to the Capitol Home Depot on Black Friday 2025. Both had issues with an advertised item availability to varying, but similar degree. Home Depot took care of the issue, Lowe's despite escalating to Ada, then manager (Dave) could not have cared less, offering nothing more than vague excuses, denial, and the non-apology apology...."I'm sorry you feel that way." No accountability, no offer of assistance, substitution, or remediation, even when asked directly for help since they would never offer any...Manager is just an empty vest with zero empathy or concern...probably in a bad mood for having to come to work early. The less than 2 star reviews overall are justified, as this type of attitude filters down. read more

My mom and I are incredibly grateful for the team at this location. She was recently the victim of a devastating elder fraud scam and was coerced into buying $10,000 worth of gift cards. When we came into the store, she was understandably distraught. I cannot express enough how amazing the staff was in listening to, guiding, and comforting us. They were professional, honest, and deeply empathetic. While we knew the rules were strict, the staff was upfront so as to not give us false hope, while still ensuring we felt completely supported. Numerous folks were helpful, but we truly hope management can give special recognition to the outstanding individuals who guided us through the process: Erica, Ruby, Christine, Crystal, and the tall young man working in the returns department who was exceptionally comforting to my mom. We applaud this store for creating a customer-centric workplace where teamwork and genuine human kindness are so clearly on display. A positive environment like this doesn't just happen by accident--it is carefully cultivated and nurtured by excellent leadership. Thank you all so much. read more

If I could give ZERO stars, I would. This has been the worst customer service experience I've ever had with any home improvement store. I paid for a next-day delivery for very specific waterproofing materials. Lowe's took my money, promised delivery, and then never showed up. No call. No email. No update. Nothing. Because of their failure, five workers stood around all day, unable to work. I paid $1,500 out of my own pocket for wasted labor. I had to drive across the city to pick up the materials myself and even pay another delivery fee just to keep my project alive. When I contacted Lowe's, all I got were excuses, delays, and empty promises. They admitted their mistake, but still refused to issue the refund. The level of negligence is unbelievable. They easily eat my money without providing the service. No accountability. No professionalism. No respect for customers' time or money. Avoid this store if you value your schedule, your sanity, or your wallet. read more

This is a shout out to JUSTIN, on the store's front line at the customer service desk near the entrance/exit. We recently had occasion to come in to pick up an item and also, on another occasion, to return an item. Each time, we were assisted by Justin, who took the initiative to greet us and ask us how he could help us. Justin achieved the perfect balance between friendliness and efficiency, helping us accomplish what we set out to do. This came as a tremendous relief because in the past, it has not always been so easy to do what we wanted at this store. Justin has given us renewed faith in doing business at Lowe's. I'm not sure that he's a manager there (I have the sense that I saw this on his name badge) but if he isn't, he should be! read more

Bad customer service, no one answers the phone; I have called this location and the central office so much I feel like a telemarketer. Though I will say that today they picked up the phone real quick (bc corporate was there). I still prefer Lowe's to Home Depot, but there is no accountability here. I have been trying to purchase and get installed a range hood since December20. Still nothing. I filed a complaint with the Better Business Bureau. Not sure if that will help. The one lesson I learned: take pictures of any mark downs/discounts/promotions, otherwise it will not be honored, even if delays are not your fault. read more

Paid in full for my dishwasher it never came making multiple calls no one helps trying to get a refund!! Go to Home Depot or anywhere else !!! read more

If you want customer service go to the In-n-Out Burger across the parking lot. I usually have to wait at a register for assistance, sometimes an employee will let me know it's not their department and I have to trust they're going to find someone else. Ricky just stood at the "customer service" counter and pretended he was alone while I waited. But at least they got that guy who stalks the isles to get customers to sign-up for Atlas Trillo HVAC. Management needs to seriously get their act in order because as is they are motivating me to drive further to go to another store. read more

This places sucks They need to have associates that know their department Every time I came to look for something here and I ask for help they have no idea how to help me They need to have people with experience on every department Kudos to Kevin (good looking young guy that went about and beyond to try to help me when he asked me if I need help when I was about to leave, he listen to my need and took me all the way to where he thinks the part I need will be He was very hospitable and empatice with my need) And Ivan too But unfortunately they did not know the department I need help with Two starts only because of them read more

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I will never purchase anything from Lowe's again. I purchased a kitchen faucet online and needed to return it. I tried to go through the steps on line and print a return label but didn't see any option for return when I got to my order. I then called customer service and someone walked me through the steps I had already taken, and then told me my only other option was to go to a store to return it, even though i'd already told them I don't live near a store! He kept repeating that it was my only other option since it wasn't allowing me to do it online. I asked to speak to a manager and was put on hold for 30 minutes and then was disconnected. I called 3 more times and each time I was told I would have to take it in to a store and that there was no manager I could talk to. I will never shop here again. read more

Quick stop to pick up some shelves ( ordered them before hand) and brackets. Amazing hosts at the pickup desks that make the task quick and efficient right from checking in to picking up the ordered items. An in-depth review awaits once I make it to the store for a detailed visit though I would absolutely recommend the store. Shoutout to Paola for helping me out with the order!!! read more

Lowe's Home Improvement - Hardware Stores Near Me - San Jose, California

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I had the best experience yesterday at this store! Crystal, who helped me at the customer service desk, was friendly and went the extra mile to provide exceptional service. Due to unforseen events, one of my home improvement projects was delayed beyond Lowes 30-day return window. To ensure that I would be able to return/exchange the items that I'd purchased in case the item was incompatible with my electrical, missing required parts, etc., Crystal jumped through hoops to allow me to return then repurchase the items at the same price. She was patient and helpful, and I was so grateful! She totally made my day! In case corporate (or Crystal's manager, John) is reading this, employees like Crystal are what keep me returning to Lowes. Most of the inventory that Lowes sells are commodities that can be bought at Home Depot, online at Amazon, or elsewhere. The key differentiator/advantage at Lowes is the customer service. Competent, friendly, helpful employees drive customer loyalty and purchases. Even though Lowes is a farther drive than Home Depot, Ace Hardware, and other stores, I'll continue coming to this store and will recommend it to family & friends as well. read more

I asked for lumber associate and they told me to wait, after waiting 20 mins they said there is no lumber associate there today. then I asked for an associate to open the lock to grab a wire, I had to wait 18 mins for that too. terrible service high prices. read more

Thank you lil Gus! Truly amazing employee always helping me out! He knows where everything is at, goes the extra mile, and goes out of his way to ring me up! Always doing it with a smile, thanks my man! read more

I don't even know where to begin no one actually cares to help or even tries to acknowledge me or others... you walk in and you're literally invisible.. they do not value your time or money it's a waste of time to bother calling or seeking any sorta help it's beyond bad.. I could rant on and on about how this Lowe's is ran just pathetic.. read more

This location has an amazing variety of houseplants. Just when we thought we had seen them all outside in the Garden Center, we went inside and found exactly what we were looking for. I was also impressed with the price of the plants. I needed a vacuum as well. The sale prices were awesome. The employees in the appliance section were very friendly and helpful. read more

To put it plainly: DO NOT BUY THE LOWES PROTECTION PLAN!!! I purchased a warranty coverage plan through Lowe's, and I regret it immensely. From the moment I tried to file a claim, I was met with significant difficulties that left me feeling frustrated and undervalued as a customer. The customer service was poor at best. Each call was met with long wait times, and when I finally reached a representative, they seemed ill-equipped to assist with my issues. It's clear that their support team is either overwhelmed or poorly trained, leaving customers like me to deal with unresolved problems. Additionally, the third-party company handling claims, Assurant, added another layer of frustration. Their processes were convoluted and inefficient, making it nearly impossible to secure repairs or replacements even when my product was clearly covered under warranty. Instead of peace of mind, I found myself caught in a web of red tape with no clear resolution in sight. I've heard from many others who have had similar experiences, leading me to strongly advise against purchasing Lowe's protection plans. It's simply not worth the hassle and disappointment. If you're considering a warranty through Lowe's, think twice--you might find yourself better off without it. If you don't think this is enough proof, try looking on Reddit. You'll see how horrible Lowes's Protection Plan is. read more

LOEWS Is quickly going downhill, at least this location. If you need anything in the evening, you are ignored by staff and made to feel unwanted. Took an hour to get help with a BBQ purchase. There is never anyone in the paint department. Shelves are not restocked but you can see the overflow boxes above on the racks. No more. Heading to Home Depot. read more

Summary - Went to this store to buy a refrigerator and dishwasher. Multiple workers didn't want to deal with gift cards. One of them went as far as yelling at me when I said the gift card states I can use it in-stores. Delivery was delayed and was missing items. No one picks up the phone in "Deliveries" for multiple days. Thanks to Desiree for being the worker that was willing to ring me up. Did my research with appliances. Compared to Home Depot / Costco / etc and decided to go with Lowe's. Bought some gift cards ($2500 worth of gift cards) that were on sale and drove over. Appliance lady quickly did my order and told me to go up front to pay with the gift cards I have. 1. First cash register lady tells me to go to the "lumber section" because she doesn't want me holding up the line. 2. I go to lumber section and the girl wasn't doing anything and looked bored but said she doesn't want to do it. Go to customer service she says. Would rather sit there doing nothing. 3. Now comes the best part. They reserved the best for customer service. Customer service worker refuses to take the gift cards. Tells me they are probably for online only. I said it states on the gift card "to use at any Lowe's or Lowes.com" and she raised her voice "LISTEN! if you aren't going to listen to what I say, I'm not going to help you!" I... could feel the customers next to me just looking over. Was I being a Karen? The worker says she can take my regular gift cards, not the printed out ones. Fine. I'll take what I can. After she swiped two gift cards, she said she's not going to do them and to come back on Saturday when the manager is in. I was really irritated. It states on the gift card clearly how to scan it (attached photo), but even mentioning so will get her to refuse me service. I passionately hate this place. Now I had Lowe's gift cards I couldn't spend at Lowe's I walked over to the original appliance lady and was going to let her know I need to cancel the purchase, then Desiree said she'll go ring me up AND SHE DID! Scanned all my gift cards one by one! It must've taken 5 minutes, but she did it with a smile. I was so thankful! I tried to tip her, but she said "we can't accept it." Wow. Thanks Desiree! So in conclusion. Other than Desiree doing her job, it was a terrible experience. Next time, I'm shopping online or going to Costco or Home Depot for appliances. * Update on the Delivery - I waited 2 weeks so they can deliver the fridge and dishwasher together. After 2 weeks, they only had the fridge. - Delivery guys were great. Fast and delivered quickly without any issues. - Dishwasher was delivered without the kit I ordered. Ugh.. here we go. - Called customer service and was hung up on after waiting for 15 mins. - Called again and after some talk, I was offered to have the kit shipped to me or I can pick it up in-stores. - I opted to have it shipped. Nothing was shipped. - No one picks up the phone for days. Yes, days. I tried different hours, different days. No one picks up. Phone rings for 15 mins and then hangs up on you. It's easily a 1 star from me because I don't want anyone going through what I did to purchase an appliance at Lowe's. If you know exactly what you need (tools, material, gardening), it's still a good stop. SOS (special orders) or if you have to interact with people in any way, just avoid it. read more

Has been a nightmare from the start ... stay away... service Staff Problems!!!! Cannot get answers...or help!!! read more

I was shopping for a backyard BBQ gill for my backyard and walked into lowes. Lowes is like home depot but i prefer its decor and layout which i think is more suitable for regular consumer rather than professional contractors. For the gill, i like what i was seeing and i like how many model and features there are and i was a little loss on exactly which one to get. I was waiting in the section hoping i can find someone to speak to but unfortunately after 15 mins i wasn't able to speak to someone and i had to go. I might do some research online and come back. I guess it is also good for me to compare their prices with sear and stuff like that. read more

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I was told that I would get a call within 48 hours to let me know when delivery would occur on my LG Dishwasher. I never got a call and this is day 5. I was also told that I would get my Military Discount on this LG Dishwasher. by the checkout person writing up my order. He didn't know that no discount allowed on major appliances. I found out when I got home and that pissed me off. They should know up front what Lowes Military Discount policy is. read more

The customer service is terrible - as noted by another customer. I'd give them less than a star if possible. Placed an order for a shower door on the 30th of November. They took my money, delivery scheduled for the 9th of December. Scheduled my workers to come in for the job on the 10th. On the 9th I was informed that it was rescheduled for the 13th of December. On the 12th of December I was told that the delivery was on schedule, and to stay available. Then on the 13th, I was suddenly informed that it was rescheduled, without an actual date. Huh? read more

I like going to lowes instead of home depot is because i feel it is some what more inclusive to female shopping in a sense that i am not immediately walking into the lumber and power tool sessions or something. I was in shopping for a brand new refrigerator and a cloth washer. What i like is their spacious shoe room and i was very impressed by their selection and different model of appliance they have. I also again like their decor is clean and inviting. However after walking back and forth for about 15 mins looking in those appliance ally, i was surprised that i was not offered help once. I understand it is 8pm on a tuesday but there were 5 people working. I went up to a worker chatting with another employee, i received a yes or no type of answer. I will try it on another day and hopefully i get better luck. read more

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Absolutely TERRIBLE service. We've been trying to get someone to install the stove they brought over for 3 weeks. It's just excuse after excuse. They had two people drop off the stove and then told us they weren't the ones to install it and that we had to call again. Calling their service line is an absolute waste of time. They take an hour at LEAST just to have someone who doesn't know anything pick up. They keep giving us times when someone will show up and then no one shows up. Then they tell us the part that we had to order was defected by weather bc it was left out in the rain/sun for too long?? So once again they aren't able to install. So now we just have a useless stove sitting in our kitchen. This Lowe's location is absolute trash. Do not EVER buy any appliance from them. So much time and money wasted on their unprofessional service. read more

I purchased a dishwasher at Lowes and they have signs claiming they offer rebate for basic installation if dishwasher over $599 so we bought higher priced dishwasher to get rebate. The woman at Lowes, Martha, guaranteed us that we would get the rebate and even gave us a second copy of receipt to help get rebate. Latter when tried to get rebate had to jump through a million hoops and finally was told the dishwasher had no rebate applied to it. Was in store yesterday and see this store running same scam. Everyone says they are innocent, the woman at rebate center even mad that I seem pissed at being scammed. Herd to tell if Lowes not training sales people or person on floor, Martha was running scam? No one at Lowes stands behind what they are doing. I highly recommend not purchasing appliances from Lowes, and for sure do not expect to get any rebate they are telling you about. Definitely Lowes customer service terrible. read more

This place has everything you'll need and nobody to help you find it... good luck The app will help you find the location of the products. You just have to find it on the app and see which isle it's on. It's a pain, but easier than trying to find help. read more