Direct Appliance is a great business. Vince stepped in and ordered my fridge immediately and I…read morereceived it about one week later. They also price matched Home Depot's price. Joe and his helper( I didn't get his name) were friendly and careful with the delivery. Excellent customer service all around!

From sales to delivery Direct Appliance staff do a stellar job at making sure you're getting what…read moreyou need and want. Sales staff is very knowledgeable about the appliances and services offered. Delivery and installation staff went above and beyond to set up our new washer for us plus showed us the features it had and how to use them.

Yoli, in your refrigerator/freezer department was phenomenal!!! What an outstanding addition to…read moreyour team. I had several questions that needed to be answered and she made sure that everything was covered in a timely manner with ease. She was very knowledgable about the merchandise there and she double checked each item that I had questions about, to make sure that I got all of the information I needed in order to get the best deal possible for my needs. She was kind, considerate, and "sincere" in helping me have the best shopping experience in your establishment. To add, Yoli was fun, energetic and never missed a beat during my visit there & far exceeded all expectations. I've been an avid shopper in your store for years and even though I've encountered many nice people there in various departments, Yoli by far was more genuine and the BEST at that location!!!!! SUPERIOR JOB ALL AROUND!!!! I'd also like to throw out an honorary mention. After having such a great experience there with Yoli, Gary made sure that the experience was polished!I When I reached out to him in reference to my order and experience, he got back to me in a timely manner and was also kind and professional as well. That to me was just another indication of how things are run there and how on top of things the management/staff is! Superior job all around to both Yoli and Gary!!! Thanks, Jay

I bought a TV on sale for labor day paid in person. On the pick up day it was canceled . The same…read moreTV is now 50.00 more on labor day. This place should just close down with their Ai customer service. It's terrible service.

This place is a big joke,I rented some bunk beds for some company coming from out of state asked…read morethem to call me 20 minutes before they drop of the beds so I can have someone there and they failed to do that. So once again it's time for pick up and they didn't even show up to pick them up, so I called on the following Monday to tell them no one showed up they said ok we will pick up on Thursday and I asked can you call 20 minutes before pick up so I can have someone there, once again they failed to call and just showed up and then called and said no ones here, well go figure, you were supposed to call. CUSTOMER SERVICE AT ARRONS IS VERY POOR, TRY HIRING BETTER PEOPLE!!!

Got a new couch. Did the rental online, got a great deal. Dealt with Mike when we went in and he…read morewas fantastic, excellent customer service! The delivery team was also very friendly, professional and got my couch set up very quickly!

Kitchen remodelling is one of the most intricate and very detailed oriented task to tackle. It is…read morethe heart of the house. Being said and before you decide to do kitchen remodelling, make sure you have the time to work closely with your contractor! I worked closely with KF from the design to execution throughout the completion of the project. Let me share my experience with KF in details. Working with their sales rep was a smooth process. We worked with Dean through the selection of cabinets, floors, countertops, sink and faucet. Then here comes the selection of appliances. We shopped around and selected the appliances we will put in our kitchen and then gave the details to KF to incorporate it into the layout of the kitchen. A layout and a 3D model was made for review to visually see how the new layout of the kitchen will look like. This is where the critical part of the work needing your attention. Make sure to check the clearances provided for the appliances are all correct. The designer did not check the size of stove we will use. Mistake was made to our layout. We didn't catch the mistake as well and drawings got released for final approval. Then the execution, demolition to our kitchen took place as scheduled. 2 guys came in to remove all the old cabinets, countertops and appliances. It was a 3 day process to demolish and clear the debris. Prepare the walls for new construction. The electrical work. One electrician started to put new outlets and upgrade our electrical sub panel. This is where it got tricky because the new location of our panel is still part of the walk-in closet. The city inspector pointed out it is against the building code to relocate an electrical panel from a closet to a walk-in closet. The good thing was I was able to divide the walk-in closet into two rooms. I contructed a wall to divide this room into a storage where the new electrical panel is located and a separate walk-in closet. I did this work myself because it was not part of the contract. It will be an additional cost if I have KF do this work! The intallation of the cabinets! This is where we discovered the layout was incorrect. The clearance made for the stove is 36 inches, we ordered 30 inches stove. The location of the cabinet for the garbage was wrong too. KF ended up replacing 5 cabinets at their own expense to correct the layout. Make sure that during this process you check every position and clearances for your appliances are correct. This your final check before countertop measurement! The measurement of countertops and backsplash. A guy came in to make a template for the countertop and backsplash for fabrication. The process is to measure and install countertop first and then measure and install the backsplash. Make sure to check the level and squareness of the backsplash and countertop. I checked the backsplash and it was out of square. I have them corrected it on the spot! This is a very critical process and very expensive to correct if installed incorrectly. The installation of new flooring. I picked LVF to replace our carpet and hardwood. There is only one type of floor we use for the entire house. This went very smoothly and efficient. The worker even show up on Saturday to do the work. He knows how inconvenient for the owner is to move things around to clear the areas to install new flooring. Kudos to this worker who did our floor. The installation of appliances. It went smoothly except the anti tipping bracket of the stove was not properly place to capture one foot of the range. I went back and forth with the installer to correct it but I ended up correcting it myself to get approval from the city. The final touches. Ensure you are there and inspect every square inch of the cabinets and walls. You have to point out to the workers to put caulking on every holes you see. KF workers were not very thorough on their final touches. The final inspection. This is where the city will come in to inspect the electrical work, the wall I constructed, the undersink cabinets and do some testing on new circuits of the kitchen. Check and check their work. If you are not satisfied with their work. Make them correct it. This is your only time to tell them to correct things you are not satisfied. For example I have them replaced the valve of the faucet where one of the hoses has tight bend. Check fittings for leaks. This is very important! As I elaborated above, KF has the means to do the work. The coordination with their project manager was not very proactive. You need to make many follow ups to get the work done. Some days have no work activities. A couple of days they worked upto 8 in the evening! Overall I am happy with the result of their work but I also spent many hours to work with them. At the end of the day, it is you who will live in the house and it's your kitchen! When it comes to cost and the hours I spent working with them, the overall cost of this project was expensive.

They have subcontractors to do the work, these workers don't care about quality. They say…read moreeverything is included but it is not, if you need help when they're done with the job, good luck I'm still waiting for some information, they just don't care because they got paid.

Awesome service made sure I was a satisfied customer. Did me a favor by helping me load my wood…read moreinto the truck.

PLEASE READ THIS...Haven't been to Home Depot in a long time now I know why listen up TRACY the two…read moreladies that were in the garden center were completely rude and had no manners at all. Shame on you too you know who you are. I hope you read this and can sleep at night! then I went to go check out and the lady at the register kept telling me excuse me. Excuse me excuse me excuse me, basically I'm in the way which I wasn't rude rude rude. Do not waste your time at Home Depot. Go to Ace Hardware where they're knowledgeable,kind and will guide you to what you're looking for!!! Definitely Ace Hardware is the place to go. Shame on Home Depot.ZERO

The owner is in Idaho. The tech came to my house and did not fully repair the dishwasher. He was…read morecreepy also. When leaving he said it should have been replaced. Outrageous behavior. I made complaints. This business in California needs to be closed because they don't have any licensed appliance techs.

First American Home Warranty assigned them to fix our sub zero fridge. We already knew what the…read moreproblem was so the first visit was quick and parts were ordered. When the technician came back out to fix it, he seemed annoyed that he had to be there. Their customer service isn't the greatest but he did get it fixed.

I called Pro App. Paid $140 in advance to get a diagnostic evaluation, went out , text saying it…read moreneeded a couple things, $240 , wow now I'm in it $380, called and told me can't fix it, do I get my $240 back, nope, told me I now have a credit at there Store,

They installed our washer/ dryer on pedestals and did a wonderful job. They were prompt and…read morecourteous., and the price was very good.

I am extremely disappointed with the after-sales service I received from San Jose Appliance Store…read moreand intend to file a complaint with the Better Business Bureau. When my old oven stopped heating, I decided to replace it rather than repair it. I found San Jose Appliance Store through Craigslist, contacted Anthony, and arranged delivery of a used oven. The oven was delivered promptly, and my old oven was hauled away for an additional fee. Unfortunately, after installation, I discovered that the front burner would not ignite properly. When it did light, it often released gas into the kitchen first, creating what I believed to be a serious safety concern. To the company's credit, they sent a technician to inspect the stove. The technician was courteous, but the repair was unsuccessful. During the visit, brake cleaner was sprayed inside my kitchen, leaving strong fumes throughout the house. My wife and son both complained about the odor, and my son later developed a headache. A few days later, another repair attempt was made when a replacement part was brought to my home unannounced. Unfortunately, it was the wrong part. I then contacted GE directly and discovered that the serial number listed in the advertisement was incorrect. Once the correct information was identified, I learned the stove was also missing two racks and required a replacement handle. I ultimately spent about $150 replacing those items. I was also unable to obtain a proper invoice because I was mistakenly given another customer's paperwork. When I raised these concerns, I was told the stove had been sold "as is" despite the advertised 30-day warranty. I was also told the missing parts and defective burner were merely cosmetic issues and accused of "trying to demand money." To be clear, I never demanded money. I simply asked the company to provide the correct replacement part so the stove could be repaired safely and function as represented. That request was never fulfilled. Anthony briefly suggested a trade-in arrangement, but multiple messages later indicated that no exchange would take place. The only remaining option offered was another repair attempt, by which point I had lost confidence in the process. Adding to my frustration, I later discovered that the oven I paid to have hauled away was being advertised for resale on the company's website. At this point, I have purchased the necessary burner part myself and will hire a qualified technician to complete the repair. This has been an expensive lesson. I was not seeking a refund, discount, or special treatment. I simply wanted an oven that worked safely and a company that stood behind its warranty. Update: In response to the owner's reply, I would like to clarify a few points. My concerns remain unchanged. The oven was sold with a faulty burner, and despite two repair attempts, the issue was never resolved. I also did not "demand" money. I initially proposed a simple solution: that the business owner obtain the correct replacement part and ship it to me, which would have eliminated the need for any refund. When no effective resolution was provided, I purchased the correct part myself. This was not merely a cosmetic matter. The issue involved a burner that failed to ignite properly and allowed gas to accumulate before lighting, which I considered a legitimate safety concern. At this point, I no longer expect this business to honor its warranty when doing so is inconvenient or costly. My review is based solely on my personal experience. I encourage prospective customers to consider all available information, including both the owner's response and customer reviews, and make their own informed decision.

We were in need of a new oven since ours stopped working 3 months ago. Found this place on Facebook…read moremarket since we were on a budget for replacing our stove/oven. Went in today and Leslie was very helpful. We found a stove/oven with a glass top and Leslie worked with my budget to include delivery, install and take away of our old stove ALL within hours of when I came in the same day. I received a 90 day warranty and she assured me if anything went wrong before then, I could call her. Would definitely recommend SJ Appliance to anyone looking to purchase large, expensive Appliances yet on a budget. Thank you for Leslie and the team of delivery guys who were in and out in less than 15 minutes.

First time coming in and it definitely will not be my last Karen and Joel were more than amazing,…read morebeginner plant mom here and they made sure to help and give me the best advice on how to care for my current and new plants! Such a magical place , new weekly pit stops coming forsure

My second time visiting the store to peruse and discover new plant inventory. There were a lot of…read morevariety, including rare plants of different sizes and price ranges. I went with a couple of smaller plants - a prayer plant and a heartleaf fern for $10 each. So affordable. At purchase, the plants were wrapped in paper. Probably best to sit them on water-proof material bc they must've been freshly watered so there was excess moisture what leaked during transit home.