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    Best Buy - Tracy

    2.7 (195 reviews)
    Closed 10:00 am - 8:00 pm

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    Reviews With Photos

    Diana H.

    We came here to upgrade our tv, glad we did.The manager was very helpful and answered all my tech questions. The store was pretty much stocked and cleaned with many display units which I greatly appreciate because it makes the buying process enjoyable, frustration free and exciting. I really enjoyed this store and I'm definitely a repeat BestBuy customer, especially their daily deals on the app which I check out daily. Five Stars

    Two people from Best Buy could not help me out. they said they did not have it. Got it at target.
    Michael D.

    I can see why this place is not crowded. I was trying to buy something but they were too lazy to even show me. Being a business owner I highly do not recommend this place I will take my business elsewhere. They could've got a lot of money for me, but I guess they just don't care the workers don't even wanna work they just want to sit down and not help y'all and say I will get someone there to help you.

    Myron J.

    Experienced so good of customer service today I had to write about it. I live in San Ramon, but both the Dublin and union city stores are closed for construction. Came to Tracy store looking specifically for a dash cam with two cameras and super long plug cords. Elvire was honestly more than helpful. I definitely got the vibe she's a management level decision maker. I'm kind of hard to please and it's very rare someone can check off all boxes of when I'm looking to make a purchase. I simply flagged this woman down walking down the aisle after helping another gentleman. I don't think there's anything you couldn't ask her she wouldn't already know.

    Front and rear mirror dash cam that the installers like to use due to reliability.

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    18 days ago

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    10 months ago

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    2 years ago

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    2 years ago

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    9 months ago

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    2 years ago

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    4 years ago

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    5 years ago

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    3 years ago

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    3 years ago

    Done doing my holiday shopping and I am very please with a member (Diego) for being so helpful. Keep up the good work.

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    3 years ago

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    8 years ago

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    Page 1 of 5

    Ask the Community - Best Buy - Tracy

    Review Highlights - Best Buy - Tracy

    The Supervisor Paul was outstanding with assisting us.

    Mentioned in 2 reviews

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    GVC Appliance Repair - Refrigerator Repairing

    GVC Appliance Repair

    3.5(90 reviews)
    1.6 mi

    LG service solution team contracted and fixed an appointment with GVC to fix my refrigerator. To…read moreour surprise, the GVC personal shows up at the door a day before the appointment without prior notice or intimation about his visit. After the initial troubleshoot, i was told that the parts will be ordered and he'll be back in 4-5 days for the repair. Days passed and there was no word from GVC on whether the parts were arrived or not. Getting hold of them is not easy (none will bother to respond to the voice mails), finally after getting hold of them to check on my repair order, they mentioned the parts haven't arrived yet and was given a new date (pushing by a week) and confirmed the repair on a specific day/time(9am-1pm) and none showed up on that day. I felt like i am being fooled about the situation and asked further on why GVC confirmed the date/time in the first place when they don't know when the parts will arrive and doesn't bother to notify or keep me informed instead sharing all the news when I call them. I reminded them on the bad reviews all over the place from customers for the same reasons (very poor communication i.e no emails, no return or update calls). On this, the person on other side was not happy about the facts about their company when presented to them and also bluntly said, they'll go ahead and cancel the repair order. For me, that reflected how serious they were in their business. LG themselves couldn't get hold (or response) of the GVC manager for few days to get the order details to confirm whether the parts are shipped or delayed for any reasons, so think about situation of a customer. DO NOT RECOMMEND THIS BUSINESS for any repairs. A very pathetic and horrible company ever worked with. Per BBB(Better Business Bureau), GVC has not obtained the a necessary license from Bureau of Household Goods and Services. https://www.bbb.org/us/ca/tracy/profile/major-appliance-services/gvc-services-pro-appliance-repairs-1156-47043471

    this company was hired by a third contracted party (LG) for a service repair claim on sat May 10…read more2024 for a refrigerator not working. the date was set for wed may 15 2024 and GVC gave a window of 9 hours to be home 8 am-5pm. they never came nor did the company call or email or return any calls that day when I was calling to find out how much longer. they arrived at 5:10pm walk up to the door, take a picture of himself at the house and doesn't wait or want to talk to the camera (ring) and walks away. The Tech doesn't call to say he arrived, or leave a note and I never got an email to reschedule. I called and told the LG company and told them I HAVE A VIDEO WITH TIME STAMP. He showed up next day without notice at all, was there for 2 minutes and said the mother board part will take 5-10 days. its May 28 2024 and they won't return my phone calls the won't keep me updated. i only got one call from gvc asking for the proof on may 21. its been 18 day without a refrigerator/freezer and all i want is an update. horrible company!!!

    Photos
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    Best Buy - Tracy - computers - Updated May 2026

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